If you have been scammed by these people, please file a police report at 954-828-5594 so that they will investigate and prosecute. My experience with them is detailed below.
Paid $899.98 for batteries on 2/14. Company is unable to deliver product. Repeated requests to refund my money have not resulted in promised refund. These people are nothing but thieves! They are a fly by night organization that does not have the inventory needed to fulfill the orders they receive even though they will take your money.
They say they do not accept credit cards because of fraud on consumer's end but it is more likely due to fraud on their end by charging customers and then not delivering the product and the customer getting their money back from the credit card fraud protection features. I was invoiced on 1/28/19 and mailed them a check that day. They could not acknowledge receipt of the check and I was in desperate need of the batteries to be able to demo for a customer so I asked for an electronic means to pay them so they could ship them out.
Was told that the batteries I needed were in stock. Once I paid them through Cash App on 2/14 they took a week to acknowledge receipt of that payment to be able to ship out the batteries. Then the batteries were supposedly shipped without proper DOT documentation and were hung up at UPS. On 3/4 they finally located the check I had mailed on 1/28/19. Very difficult to actually speak to a person on the phone. Repeated voicemail over and over.
When I have spoken with ****** and ******* they both give different stories regarding the status of the order/shipment/inventory. ****** has said that he was refunding my money several times but it has been over a month and still no refund. I would recommend never dealing with these people. They are a fraud!
Ordered a 12V 260AH Lithium Iron Phosphate battery on June 1, 2017. Was promised that it would be delivered by July 1, 2017.
As of July 14, 2017, the battery has not been delivered, but my credit card has been charged.
Have phoned and e-mailed for the status of my order, with the only response being "I will call you tomorrow with an update". Then they never call back.
Have contacted the Better Business Bureau in southeast Florida, and received information from them that Smart Battery has a rating of "F" on a scale from A to F. They have on record 70 complaints against the business. Mr. Victor Harberson is the customer relations contact for Smart Battery.
Do not buy these expensive lithium batteries from smart battery, they will stop taking a charge within a couple months. I bought 4 and 3 of them quit taking a charge in 2 months.
Smart Battery Reviews
If you have been scammed by these people, please file a police report at 954-828-5594 so that they will investigate and prosecute. My experience with them is detailed below.
Paid $899.98 for batteries on 2/14. Company is unable to deliver product. Repeated requests to refund my money have not resulted in promised refund. These people are nothing but thieves! They are a fly by night organization that does not have the inventory needed to fulfill the orders they receive even though they will take your money.
They say they do not accept credit cards because of fraud on consumer's end but it is more likely due to fraud on their end by charging customers and then not delivering the product and the customer getting their money back from the credit card fraud protection features. I was invoiced on 1/28/19 and mailed them a check that day. They could not acknowledge receipt of the check and I was in desperate need of the batteries to be able to demo for a customer so I asked for an electronic means to pay them so they could ship them out.
Was told that the batteries I needed were in stock. Once I paid them through Cash App on 2/14 they took a week to acknowledge receipt of that payment to be able to ship out the batteries. Then the batteries were supposedly shipped without proper DOT documentation and were hung up at UPS. On 3/4 they finally located the check I had mailed on 1/28/19. Very difficult to actually speak to a person on the phone. Repeated voicemail over and over.
When I have spoken with ****** and ******* they both give different stories regarding the status of the order/shipment/inventory. ****** has said that he was refunding my money several times but it has been over a month and still no refund. I would recommend never dealing with these people. They are a fraud!
Ordered a 12V 260AH Lithium Iron Phosphate battery on June 1, 2017. Was promised that it would be delivered by July 1, 2017.
As of July 14, 2017, the battery has not been delivered, but my credit card has been charged.
Have phoned and e-mailed for the status of my order, with the only response being "I will call you tomorrow with an update". Then they never call back.
Have contacted the Better Business Bureau in southeast Florida, and received information from them that Smart Battery has a rating of "F" on a scale from A to F. They have on record 70 complaints against the business. Mr. Victor Harberson is the customer relations contact for Smart Battery.
Do not buy these expensive lithium batteries from smart battery, they will stop taking a charge within a couple months. I bought 4 and 3 of them quit taking a charge in 2 months.