Hello, I bought a new Briggs And Stratton Engine and I canceled the order the next day. The engine was canceled before they shipped it. I paid $113.99 for the motor and I found out I didn't need to buy it because I fixed my motor on my lawn mower myself.
I emailed them several times and nobody would help me with my refund. I bought motors in the past from this company and never had any problems until now. My bank reimbursed me for my loss of $113.99 and are going after them. I feel this company is not reputable and don't think you should buy from them! Thanks!
Small Engine Warehouse in Muncie Indiana is selling Brand New - Scratch and Dent Versions of Briggs and Stratton lawn mower replacement engines with a 2-Year Warranty. I traveled the 2 hours to pick one up. When they wheeled it out it was unboxed and wobbling around on the shaft with no packaging whatsoever. I asked where the box was and they said scratch and dents didn't have a box and that they came on a pallet. I inspected the motor and it looked okay. I asked them to start it up and they said they couldn't do that because they would have to put oil in and didn't have a test rack anyway. They have 1000's of engines, but no way to test them? They guaranteed it would run fine. Being a good mechanic, but not professional, I carefully installed the motor in my Snapper RER. On the first start up it just revved up and down and would not come off of the governer. I had no choice but to use the mower that way for several mows over three weeks.
Not being able to make the 2 hour drive again, I did the usual troubeshooting, checking for loose screws, clogged carburetor etc. Eventually I discovered that the motor was shipped with a broken intake manifold. When I called them about a replacement they said that I was beyond the 22-day return period and said they could not help me. They even admditted to having two of the manifolds in stock, but refused to send me one. Mostly they felt that I broke the manifold during installation, insinuating that I must have picked the motor up BY THE CARBURETOR. But, based on it's location, the crack was clearly not caused by anything like that and was more likely the cause of overtightening the mounting bolts on installation at the factory or something similar. Had someone actually picked the motor up by the carb, the crack would have been on the underside and at the valve inlet side, not the carb side. I ended up having to order a new manifold for 50 bucks from B&G. The point is, they could have easily sent me a new manifold at a minimal cost to them, less than twenty dollars, but instead chose not to honor the warranty and said I should fight it out with Briggs and Stratton "But don't get your hopes up!" So apparently they were completely unconcerned about my satisfaction as a customer, which could have been reversed by less than $20. I highly recommend that you not purchase any equipment from them, but if you must, make them start the engine at the store and assure that it runs correctly before you leave with it, because if you do have a problem, you are on your own.
Small Engine Warehouse, Inc. Reviews
Hello, I bought a new Briggs And Stratton Engine and I canceled the order the next day. The engine was canceled before they shipped it. I paid $113.99 for the motor and I found out I didn't need to buy it because I fixed my motor on my lawn mower myself.
I emailed them several times and nobody would help me with my refund. I bought motors in the past from this company and never had any problems until now. My bank reimbursed me for my loss of $113.99 and are going after them. I feel this company is not reputable and don't think you should buy from them! Thanks!
Small Engine Warehouse in Muncie Indiana is selling Brand New - Scratch and Dent Versions of Briggs and Stratton lawn mower replacement engines with a 2-Year Warranty. I traveled the 2 hours to pick one up. When they wheeled it out it was unboxed and wobbling around on the shaft with no packaging whatsoever. I asked where the box was and they said scratch and dents didn't have a box and that they came on a pallet. I inspected the motor and it looked okay. I asked them to start it up and they said they couldn't do that because they would have to put oil in and didn't have a test rack anyway. They have 1000's of engines, but no way to test them? They guaranteed it would run fine. Being a good mechanic, but not professional, I carefully installed the motor in my Snapper RER. On the first start up it just revved up and down and would not come off of the governer. I had no choice but to use the mower that way for several mows over three weeks.
Not being able to make the 2 hour drive again, I did the usual troubeshooting, checking for loose screws, clogged carburetor etc. Eventually I discovered that the motor was shipped with a broken intake manifold. When I called them about a replacement they said that I was beyond the 22-day return period and said they could not help me. They even admditted to having two of the manifolds in stock, but refused to send me one. Mostly they felt that I broke the manifold during installation, insinuating that I must have picked the motor up BY THE CARBURETOR. But, based on it's location, the crack was clearly not caused by anything like that and was more likely the cause of overtightening the mounting bolts on installation at the factory or something similar. Had someone actually picked the motor up by the carb, the crack would have been on the underside and at the valve inlet side, not the carb side. I ended up having to order a new manifold for 50 bucks from B&G. The point is, they could have easily sent me a new manifold at a minimal cost to them, less than twenty dollars, but instead chose not to honor the warranty and said I should fight it out with Briggs and Stratton "But don't get your hopes up!" So apparently they were completely unconcerned about my satisfaction as a customer, which could have been reversed by less than $20. I highly recommend that you not purchase any equipment from them, but if you must, make them start the engine at the store and assure that it runs correctly before you leave with it, because if you do have a problem, you are on your own.