Submitted an $800 order on their website. After 3 freaking days, received an auto-generated email saying: "you need to call us to confirm your order!" i tried them so many time. Each time, they kept me on hold for half an hour, before they hang up the phone on me! i left them a couple of messages everytime i got to their freaking voice box, but they never call back me. I ended up changing my credit card to make sure they will not charge me later.
Ordered a birthday gift for my mom a Nikon D610 body only for $889 after getting the confirmation email I got a follow up email saying I needed to call "Steven" and confirm my order. (wasn't that what the first email was for)? So I call and right away get put on hold. ( I cant deal with being on hold after spending nearly 1k on a camera) so I hang up right away and call back. Same thing get put on hold right away even though I can hear "Steven" talking before he puts me on hold. I did this 10 times and gave up. Finally he calls me back and is irate, yelling at me and demanding my order number and my name. I tell him I need to be transferred to someone with better customer service and he continues to yell at me. At every chance he got he talked over me not letting me tell him my issue with the transaction. Finally I hang up and within 30 seconds I get a cancelation notice from the site. And let me tell you I'm glad it was canceled!
This place is horribly ran. I wouldn't be surprised if they have a no returns policy. All I can say is I'm really glad my order was canceled. I will be much happier spending an extra $200 and getting the product and service I paid for.
I strongly advise (even if your strapped for cash) do not buy from this site. Wait and save just a little more and buy from a more reputable seller. There are tons of other great camera shops on line they might be more pricey but at least you get what you order and when need, you can talk to someone without them yelling at you.
They are take packages and charging you for each piece that comes in the package. For example you see a great price for a lens: that's minus the hood, cap etc. your asked to call to confirm and they then sell you those items and now you've paid the same prices you can get from anywhere.
Do not buy anything from this company. SCAM SCAM SCAM. Never received a call back from them and I ended up canceling my credit card because I could not cancel my order!!!
SLR Direct Reviews
Submitted an $800 order on their website. After 3 freaking days, received an auto-generated email saying: "you need to call us to confirm your order!" i tried them so many time. Each time, they kept me on hold for half an hour, before they hang up the phone on me! i left them a couple of messages everytime i got to their freaking voice box, but they never call back me. I ended up changing my credit card to make sure they will not charge me later.
Horrible customer sersvice
Ordered a birthday gift for my mom a Nikon D610 body only for $889 after getting the confirmation email I got a follow up email saying I needed to call "Steven" and confirm my order. (wasn't that what the first email was for)? So I call and right away get put on hold. ( I cant deal with being on hold after spending nearly 1k on a camera) so I hang up right away and call back. Same thing get put on hold right away even though I can hear "Steven" talking before he puts me on hold. I did this 10 times and gave up. Finally he calls me back and is irate, yelling at me and demanding my order number and my name. I tell him I need to be transferred to someone with better customer service and he continues to yell at me. At every chance he got he talked over me not letting me tell him my issue with the transaction. Finally I hang up and within 30 seconds I get a cancelation notice from the site. And let me tell you I'm glad it was canceled!
This place is horribly ran. I wouldn't be surprised if they have a no returns policy. All I can say is I'm really glad my order was canceled. I will be much happier spending an extra $200 and getting the product and service I paid for.
I strongly advise (even if your strapped for cash) do not buy from this site. Wait and save just a little more and buy from a more reputable seller. There are tons of other great camera shops on line they might be more pricey but at least you get what you order and when need, you can talk to someone without them yelling at you.
bigbu2
I'm about to purchase a nikon d750, I'm glad i research about this co. Ill make sure to tell all my friends and family about this site ! ! ! !
Scam and horrible customer service
Not even a 1 star!!!
They are take packages and charging you for each piece that comes in the package. For example you see a great price for a lens: that's minus the hood, cap etc. your asked to call to confirm and they then sell you those items and now you've paid the same prices you can get from anywhere.
And the customer service is non-existent.
Scammers
Don't be lured in by this shady scam "business".
Horrible service
Do not buy anything from this company. SCAM SCAM SCAM. Never received a call back from them and I ended up canceling my credit card because I could not cancel my order!!!
BEWARE OF THIS COMPANY
Scam cimpany
Stay away from this scam company