I have AirTV, a DVR OTA service that sling offeres to record OTA programing. Sling will offer some of their stations that are not over the air but streaming as viewable content. They do not charge for this access.
A few times a year, free preview packages are offered by cable providers to entice people to sign up for them. AT&T and Direct TV offers them free all the time 3 to 4 times a year. People would view them to decide if they wanted the sign up for higher tier or movie channel programming or not. However, twice (once in December and then in March) when there was a free cable preview, Sling without my authorization charged me services for their 'BLUE' Package and authorized payment through my bankcard. When this occurs, Sling even changes their entrance page were normally I would just select SKIP, WATCH FREE CONTENT to view my free OTA content and on premise DVR that I own outright.
Sling just signed me up without my consent or permission.
I initiated the trial period with SLING TV, i cancelled within the trial period .SLING tv billed my anyway $40 per month for the last 18 months they dont send out monthly notices there is no correspondence
i cancelled my card and had new cards issued some how they still get my info and bill me if your going to take someones money every month you should let them know your doing it!! its not right
I tried the 3-day Free Trial with Sling TV. Before the trial period ended, I cancelled the account on their website. They did not send an email confirmation of the cancellation so I contacted them via chat. They said the have no record of the cancellation and that I am being charged for 1 month service of $30. I have a full transcript of the chat. I will dispute the charge with my credit card company.
THE 3 DAY FREE TRIAL IS A SCAM - Sling TV will not let you cancel before the free trial ends and they WILL get your $30.
Agents in the chat were Abigail (initially) then Giovanna, with operator ID: GAR (Abigail's manager).
I have never used slingtv...i worked through their support system for months...and have had them cancel my that account link monthly but each month another charge shows up...they are actively billing me for a service i have cancelled repeatedly...
I got rid of my #Sling TV account in May of 2018 after they began the practice of arbitrarily raising their rates just as is the case with any other television service provider. I had officially closed the account as of May 2018 and the last payment to Sling TV was made in June of 2018.
This past week, on March 15, 2019, #Sling #TV took it upon themselves to reactivate that very same account which I had closed, without any authorization and also charged our checking account without any authorization as well. The fact that they charged the same checking account I had used when I was a customer of theirs also demonstrated to me that they retained my debit card information after all this time.
They refused to rescind the reactivation and return the payment, thus putting my household in a position where we have to dispute the charge if we want to prevent this theft. Disputing the charge with my bank means that I have to close my bank account, reopen another one and then wait to receive new debit cards just so that my household a can regain access to our own money thanks to these unscrupulous swindlers.
It just shows that even when you think you are rid of Sling TV, if or rather when they decide they still want to collect money from you as a former customer, they'll just reactivate your account themselves and start charging.
It reminds me of the old days in the 1990s with AOL when if you were to request that they close your account, they would agree to do so, then never do it letting the account remain open for months and continuing to collect service charges.
When you go on to their application page to get their service, which i did on my Roku smart tv, You will find its very difficult to navigate especially with the remote from your tv. I was trying to access my Sling tv account so I could add espn to my account. They kept telling me that my email address was already taken so they asked me for a different email address. when i gave them my other email add instead of upgrading my existing account them automatically created a second account for the same device and started double billing me. After so many months 2 or 3 when I noticed this on my bank statement I took the time to attemp to contact them. Good luck all you can do is communicate with a BOT. Well the bot tells you no refunds can given to you. After reading some of the complaints of people who were ripped off by them for other scams, it has become apparent to me that they are very consumer unfriendly. If anyone knows where (what state) they opperate out of or any actual phone numbers for them please tell me. I am looking forward to pursuing this and shine the light of day on these thieves.
I subscribed to Sling TV on my Roku for the NCAA Finals in March of 2017. It worked just fine, to be fair. Afterwards I decided I missed broadcast sports enough to upgrade myself to a better cable package and so I didn't need Sling TV anymore. So I cancelled in late March 2017.
They sent me the standard "Sorry to see you go" emails and then "We want you back" emails over the proceeding months. but I didn't realize they had kept charging me. I noticed the latest charge in June of this year over 15 months later! Yeah, I should probably keep better track of my account charges. But, you know, when you cancel the account and they cut off your service and they send you the ex-customer emails you just assume they stop billing you. Well, excuuuuuuuse me for assuming what should be the obvious!
And, to make matters worse, I got the runaround from Sling TV when I pointed out the hundreds of dollars of errant charges.
They said they couldn't look into the matter unless I provided them with details of the account that I CANCELLED 15 MONTHS AGO. They have my email address! They OBVIOUSLY have my credit card number. SO LOOK IT UP!
Still waiting for my money. Seriously, reconsider cable.
TL;DR; Don't assume they'll stop billing you after they cancel
Worked 18 days then terminated service error 10-100 changed password again and again nothing works refuse to repair service. terminated service after 18 days when i paid for 30 days. scam! scam! scam! early termination of service left me with no service for 12 days refuse to repair or fix. called customer service 12 days in a row sent email after email refuse to repair have ticket# after ticket # let the time run out without serivce problem was still not fixed when the time ran out. i lost 12 days of service. sling what a scam. keep on telling me my service was still active got the run around in circles untill my time has run out. never do business with them they can block your ip address any time they wish and you get error 10-100. if they want to terminate your service it is as simple as blocking your ip address and bam you will never see your service again. they went so far as to block me from loggin in the website it self it just sits there and circles.
After signing up for a free period of 7 days I cancelled the service prior to the time of day and the number of days in their agreement and have an e-mail from their company stating so they charged me for a full month of service in the amount of $39.98. I have been e-mailing them for almost a full month trying to get a refund but before I can get them to refund my money they hit my card for another full month of service $39.98. I have notified them that I plan to file a small court claim against their company and I will do if for no other reason than to get some satisfaction. The payments were made with a credit card so I should be able to get my money back through the card company. After looking at your webpage I see that there are several other people in the same situation as I'm in. It would be a great thing if some young socially active lawyer would see a way to file a class action lawsuit in our behalf. I'm just sayin'. The company has used all the same arguments they used in the other reports on your webpage. "No Refunds" "Time of Day" Ect.ect. It all boils down to the fact that they are not going to refund anyone's money period.
We had a previous trial subscription back in November. Due to Thanksgiving I missed the cancelation window to cancel and was charged for the next month. I contacted them and they canceled the membership but advised they could not refund. Since it was my mistake I let it go. Last night we had people over for the Superbowl and we let a friend's young daughter watch TV upstairs. She got into the account accidentally, not sure how it happened, but reactivated the account and charged one month to someone else's credit card listed on my linked Amazon account. I contacted Sling today via email and phone and explained the situation and was told they have no policy in place to protect their customers from fraudulent charges and would not refund the account. Nothing about this was authorized and they are completely ok running a company that keeps essentially, stolen money.
I SIGNED UP FOR SLING TV SERVICE LURED BY THEIR SEVEN DAY FREE TRIAL OFFER
AND THEIR COMECIAL THAT SAYS "TV ON YOUR TERMS NO LONG TERM CONTRACT NO HIDDEN FEES CANCEL ANY TIME"
I ALSO WAS LURED TO PAY TWO MONTHS IN ADVANCE BY OFFERING ME A FREE ROKU EXPRESS DIVICE
BUT BEFORE I ACCEPTEDED THERE WAS A NOTE ON THE SCREEN REASSURING ME THAT I WILL USE THE SEVEN DAY FREE TRIAL BEFORE THEY CHARGE ME FOR THE SERVICE I SIGNED UP FOR
A DAY AFTER I SIGNED UP I DECIDED I DIN'T LIKE THEIR SERVICE SO I CANCELED SO I ONLY USE ONE DAY OUT OF THE SEVEN FREE DAYS THEY OFFER
OBVIUSLY I WAS TRYING TO AVOID THE PARTIAL SERCICE FEE THAT THEY MENTION ON THEIR POLICY
AND THE ON LINE ACCOUNT SHOWS NO MONEY WAS COLLECTED FROM MY CREDIT CARD AT THAT TIME OF CANCELLATION
SIXTEEN DAYS LATER I GOT MY CREDIT CARD STATEMENT SHOWING THAT THEY DID CHARGED ME ANY WAY FOR THOSE TWO MONTH OF SERVICE I NEVER USED BECAUSE I CANCELED WHEN I WAS STILL ON THE SEVEN DAY TRIAL
IN FACT I USE ONLY ONE OUT OF THOSE SEVEN DAY TRIAL THEY OFFER
I CALL THEM AND ASKED WHY THE CHARGED ME IF I CANCELED WHILE I WAS ON THE FREE TRIAL
THEIR ANSWER IS THAT THER IS NO MONEY BACK ONCE THEY GOT PAID AND MY ONLY OPTION IS TO USE THE SERVICE
I FEEL LIKE I HAVE BEEN ROBBED
LOOK LIKE IN THIS COMPANY THERE IS NO COSTUMERS SATISFACTION COMMITMENT
In July, 2017, my husband signed up for a 7 day free trial with Sling TV. He canceled the trial after 5 days. Sling charged him for a full month ($19.99) a month later. When we saw the charge on the account, my husband asked me, his wife, to deal with it because he was busy at work. I called Sling and told Sling he had canceled his account and we wanted a refund. Sling said they had not received notice of his cancelation. They noted that his TV service had not been used for the entire month since the five day trial, but refused to grant a refund because they said they had never received a cancelation request, and if my husband had canceled the account, he would have received a cancelation confirmation from Sling. We accepted their verdict and asked them to cancel the account. Sling asked me to confirm the account e-mail address and credit card number for the account I wanted canceled.
I provided them with this information by e-mail, per their request, and they sent me an e-mail saying they had canceled the account and no further charges would be made on the card number I provided. All of our emails and phone calls, for which there is a record, occurred on September 1 and 2, 2017.
Five months later, on January 21, 2018, my husband got an e-mail from Sling (the first EVER!) titled "Uh-Oh, Your Payment has been Declined." Upon opening the email he saw that Sling had tried to bill us for January, 2018, but that the charge had been declined because my husband had suspended the card while he was traveling abroad. My husband forwarded me the e-mail and asked why the Sling account appeared to still be active. I called Sling to see why the account was still open and why my husband's account was still being charged. Sling stated that the account had never been canceled. They asked me to prove that the account had been canceled. I sent an e-mail (and subsequently several e-mails to several customer representatives) attaching screen shots of e-mail exchange with Sling on Sept. 1 and Sept. 2, 2017 confirming that the account had been canceled and would not be billed any longer. Every customer representative I have spoken with on this matter (at least 4 or 5 calls), says that Sling's policy is not to refund customers because accounts are "pre-paid," and there is no record that my husband ever canceled his account. They say the decision is in the hands of billing in the "back office" and they are unable to make contact with the billing office. Every customer representative acknowledges that there has been not a single instance of television access on the account since July 2017, and yet they still refuse to issue a refund.
Sling's business practices are not merely sharp; they are fraudulent and exploitative. How many people are they doing this to? Few people will go to the lengths I am going to. We will not let this matter rest until our account is refunded. While Sling has sent me an e-mail indicating that the account was canceled on January 21, 2018, I have no reason to believe them. They ignored our previous two cancelation requests, and sent us an e-mail back in September 2017, saying the account was canceled when in fact they never did cancel it. Why should I believe them? And unbelievably, one customer representative (Tavaris, ID # NM8) told me we should cancel our bank/credit card if we don't want Sling to charge us.
I responded to a 7 day trial received by mail flyer and on website. I called slingtv several times asking information.
I Informed them that I had previously tried for a few days previously and it appeared that their services had expanded.
Noone indicated during 3 separate conversations that since I previusly tried the service that I was not entitled inspite of the fact that I mentioned I ad tried the service for a few days before.
I put in my credit card info and my account was immediately charged. I am retired 70 yrs of age on limited income. THEY REFUSED TO RETURN MY MONEY.
On Thanksgiving day, my Direct TV box broke and I started a 7-day free trial of Sling. The next Thursday, after work, I canceled. To my horror, I was already charged $60 earlier in the day. I contacted customer service and was told that I had to cancel before the exact hour/minute that I started the trial. This is not clear when you start the trial. I asked if I could just be charged 1 day for the service, since I didn't really like that service, but was told 'No - this is a prepaid service". They told me my only option is to dispute it with my credit card company. I am so upset about this, and feel like they prey on busy people who assume they have until midnight on the 7th day to cancel. I will never sign up for Sling again because of this, and hope that enough people complain so that they change their cancellation policy. I am doubtful my credit card will remove the charge, but I am definitely trying!
Sling TV (AKA Sleaze TV) I cancelled well withing their seven day free trial and they charged my card anyway. When I called them, they refused to reverse the charge. Further, the streaming service was not useable. YouTube TV is far superior. If you are an attorney, please perform a public service and sue sleazy Sling TV and their parent company, Dish Network
I signed up for a seven day trial period, and on the seventh day, I canceled my account. I was still charged, and the customer service representatives would not refund my money. I spoke with a rep and a manager, and they both gave conflicting information about when I cancelled and when I was supposed to cancel, saying I should have cancelled at 10:30 pm and not 11:30 pm. Nothing in the trial offer that I read said anything about cancelling at a specific time of the day. The manager says that information was in an email, but I never received an email saying I had to cancel by a certain hour. I cancelled my account on the seventh day of a seven-day trial, and Sling TV charged me and then wouldn't give me a refund.
I signed on for a "free seven day trial" and canceled it the first or second day when I realized it was going to cost 3x what they told me when signing up. They took my $34.99 anyway! And I had to go through a complicated procedure to cancel the service and make sure I wasn't charged AGAIN for a service I'm not using. After the fact I looked at Twitter and discover hundreds of other unhappy sling victims...
On 9/13 I recieved an email from Sling thanking me for a pay-per-view purchase that I did not make. They charged me $80 + tax for a boxing match that was occuring on 9/16. I immediately called Sling to cancel the purchase and get a refund and they refused. I called days before the event. No one else has my account passwords or is authorized to use my account.
Pretty easy to explain. From the get-go you will have password problems with them. The site will indiscriminantly reset your password and you will spend 20 minutes resetting the password. #2 Problem, you can't watch TV... lol. From the GEt-go any time I tried to watch something it said, "please log off from other streaming devices." Long story short, they completely ripped me off and I have to report them to the FCC.
I saw the add in TV and subscribed Sling TV. I signed up and started watching tv in my iphone. The problem is it freezes up a lot, I hear the person's sound before the person speaks. The screen freezes up but continously hear the sound. It is poor quality. The quality is not close to Cable. I tried it for Seven days but nothing is improved.
Then, I decided to cancel the service and get refund. When I ask refund, they refused. So I paid for the service I am not getting. This is a flat out Roberry.
SlingTV charged me for the Mcgregor vs Mayweather fight, which I never ordered. I just got an email thanking me for my $100 purchase. There is one other person who has access to my account who I talked to immediately, and that person did not order the fight either. This person someone I know very well, who doesn't even like boxing or fighting sports. Neither of us ordered the fight, yet I was charged $100 for this.
Sling has refused to give me a refund for this fraudulent charge, which I have reported to my bank, and I am going the process of submitting that claim. I have no idea why this happened, but I am 100% certain that this was a mistake on Sling TV's end, that I had absolutely nothing to do with. It wouldn't surprise me if one of their sales reps just needed to get another fight or two sold, so they just charged me, knowing they could get away with it.
I also checked Twitter the same day and found reports all over the place of Sling TV customers ordering the fight and not being able to stream it at all, and all of them complained that Sling TV refused to give them refunds. What a disgusting policy. They would rather lose potentially long time customers than do the right thing when they screw up or steal from someone.
The worst part about this is that there is full awareness about these issues up the latter. They can’t not know. But they know pissing some people won’t hurt them very much compared to all of their new subscriptions. Most people won’t even notice when we “accidently” charge them for things they didn’t order.
This charge came completely out of left field. I did nothing to deserve this, and this was theft, plain and simple. Sling TV just stole $100 right out of my pocket, and then I have to go through the stress of fighting with them over the phone, having to get a new credit card because of the fraudulent purchase report. Really great way to spend my day, thanks Sling TV.
It’s structurally violent criminal practices like this that makes people go postal. Imagine if I had to deal with this after a severe personal loss. To have a business violate me this way and add this amount of stress would put me over the edge. While I would never commit an act of violence to retaliate, someone undoubtedly will at some point, and I can only hope the CEO of corporations like this one, anyone deciding these criminal policies, will bare the brunt of it. In fact I will throw a party when it happens.
This was theft. This was theft. This was theft. You stole $100 of my hard earned money from me SlingTV, and I will celebrate the day your business goes down in flames.
They offer you a trial period and tell you if you cancel before the trial period is over your credit card will not be charged. I canceled 4 days before the end of the trial period because frankly, their service sucks..... but they charged my credit card anyway, and when I called and complained, all they would say is sorry we never received your cancellation and don't offer refunds. Liars! and scam artists, I definitely canceled, but because they didn't email me a confirmation of the cancel, they think they will get away with it as they always did before.
Signed up to use free trial of Sling services on July 24th. Was called out of town on work were I was unable to "test drive" the services at all. Once back home I found and using the demo for a single day found out that Sling doesn't offer what my traditional cable offers in way of shows and timing. On Aug. 3, 10 days after signing up for 7 day trial, I cancelled my membership. I called Sling to let them know my situation and that I would like a full refund due to the reasons state above, but was told that policy prevents them from processing a refund. I told them my extenuating circumstances and said that exceptions can be made to every policy and customer service should supercede policy in certain cases. I asked to speak with different "managers" and it sounded like I was being passed back and forth between customer service reps - all with a crappy attitude by the way - and never could get to a manager that was not "on the floor".
And to think I was one of the early adopters of Sling technology. I was one of the very first customers in the USA who purchased a slingbox and signed up for their "sling" services. I watched TV overseas via internet and programing from my home cable box using sling and was very pleased. How things can change for the worse after a few years and dumping common sense customer service policies.
I WILL NEVER USE ANY SLING DEVICE AND/OR SERVICS EVER AGAIN.
The customer support at sling tv is the worst ever the supervisors there can not do anything in regards to the 7 day free trial then billing your card 3 weeks later after canceling your service. They read from a card and are no better than the normal customer service reps reading from a card. They tell you since you used the service they have a right to charge you ! I thought that's what a free trial was for to use t not a open card to charge my account. This is a company that doesn't know anything about customer service ! Not only have they made many customers a one time customer I'm sure it will not be long before there service is sold because of the ratings from customer. If your a company that edges on a one time charge or reoccurring charges without the former customers knowledge the FCC will get involved. This company is a true rip off with the business model of credit card fraud!
Sling TV would not reverse the automatic pre-pay charge after I cancelled my 7-day trial period on the 7th day. They stated that they go by the hour/minutes on the day you sign up, that I was 5 hours too late to avoid the automatic pre-pay charge and that it was in the terms of agreement, I'm assuming that is true. My bad for not reading the fine print, most people would assume as long as it was on the 7th day that you would be ok. I spoke with my bank and looked at the pending charge on the debit card that I used to sign up for the "free" trial. It showed up pending on my account the hour/minute I had signed up 7 days ago. They refused me a refund based on that, and it's obvious they count on people like me to make the same assumption/mistake.
On June 11, 2017, I signed up for a 7 day free trial of Sling TV. I cancelled my subscription on June 13th, because, 1. My internet service isn't capable to handle it, and 2. because I did not have the money in the bank account for it.
Today, June 24th, I noticed that they had went ahead and charged my account for $26.80. So I logged back into my sling account and noticed they had not cancelled the subscription. I went ahead and recancelled the subscription again, and then called them to get them to return my money.
They refused to refund my money. They say the only cancellation they have is the cancellation i made today. They sent me an email that says : We apologize for the inconvience this has caused you. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as slingtv is a non-refundable prepaid service. We have however, confirmed that your subscription is set to cancel at the end of your current cycle to avoid any future charges.
However, In my Chrome history, slingtv cancel subscription is there on June 13th. the cancelation they deny recieving.
Back in February or March, I started a trial for SlingTV. The quality of it was not good. It cut off all the time, was pixelated and certainly not worth the money they charge. Unfortunately, when registering for the free trial, you have to include billing information.
On the last day of the trial period, my husband and I sat down to cancel the service, which we did. Yesterday when I was looking at my bank account, I found that I have been billed $59.98 (which I only noted now because we were in the middle of a move and had various expenses and I WASN'T LOOKING for a charge from SlingTV...because I cancelled it) for the last three months, and the company has no record of the cancellation, which means they follow a strict policy of not refunding anything. After all, it is a "pre-paid" service with no refunds.
The supervisor I talked to even confirmed that their records show that we had not accessed the account at any time during the last three months. Now why would you have a service that costs $60/month that you don't EVER use unless you actually cancelled it? When we stop using services, especially ones we never actually continued to use, we delete information from our e-mail accounts to avoid clutter, so I have no idea what account was used to create the Sling account, don't know the password AND have no record of information for signing up for the trial nor the cancellation, which I never thought I would need.
The company swears that since I can't provide proof of this cancellation, they can't refund anything, but the thievery is pretty obvious. I got e-mails back from the customer escalation department that were literally copied and pasted, telling me how sorry they were they couldn't help me, they could just take my money and laugh behind my back. Now, I would certainly not waste my time e-mailing them and calling them if I didn't have a real case.
THEY admitted we didn't use the service, but conveniently, they have no proof we cancelled it and won't believe that there could have been a glitch in the system or anything, which is undoubtedly to their benefit. After all, so many companies in today's world have become so interested in the bottom line (how many dollar signs they can rack up), that they forget it is the customers who make that bottom line possible.
The company is unreasonable. The policy is unreasonable. They do not listen or consider your case in any human way. You are a number....to them, in their bank account. Do not waste your time with this service. It is insulting.
I got the basic package and later it sold me on moving up to to an upgrade. A few months later I went to cancel service and they said they could not find my account but noted the cancellation. A week later they charged my card again. I called and requested a refund but they claim they could not find my account. So I pasted a copy of my subscription confirmation and then I pasted a copy of my cancellation to them and a copy of their response. When I asked for my money back, they said no and that it was up to me to get the account cancelled and since I didn't, they were keeping my money
Wanted to do a free trial of Sling TV. After getting my credit card info and an email address, they started the trial. After getting my credit card they tell me I need specific equipment for my television to access their service- i would have to buy it. I tell them no thanks, I don't want to buy equipment for a free trial. The rep on the phone walks me through activitating their service via an app on my cell phone. Okay, it works, but I'm not looking to watch TV on my phone I tell them. This isn't going to work for me, but thank you.
They continue to bill my credit card, my bad for not catching it earlier, for 6 months. When I do notice, i call and explain. They said that their policy for the free trial clearly states that as long as I connected once I become a member and they absolutely will not offer refunds - they would not even as a courtesy refund the $39.99 they had charges me just 4 days ago but said I'll continue to get serivice for the next month. I reiterated that I don't even have the equipment. I asked to speak to a supervisor and they said" they are going to tell you exactly what I told you, that once you connected we do not offer refunds"
The original sales rep basically duped me into signing in on my phone to lock me in, even though I told him on the phone that I didn't want the service at all before I hung up!
OK, money is very tight for me - at $27 a month, for Sling TV -- IF I did sign up to see what it was like - I do not recall even trying it. I KNOW that I would have NEVER LEFT THIS SITE without canceling. $27 was a fortune back then. I opted for Hulu's special - abouy $6.50.
Sling TV - customer service is worthless - they can't tell ya anything. What was my usage -- ZERO - thats hard fact. So, why couldn't they tell me about usage. All they could tell me is that the last signin (and only one, IMO - which they could not tell me -- the automation age and customer service is worse than "bad." Was it my android that was used? Who knows? Either they don't or .... apparently, simply refused to help me.
Partly my fault for not looking - I had nothing to look at on my Debit Card - I wasn't spending any money - theres a $27.XX Sling charge that started on 12/15/16.
The 888 number lidtrf on my debit charge card 'no longer works." Its still posted, however.. I'll swear to God that I never wanted Sling; and never used it. And, there is absolutely NO WAY that I would have continued with SLING (even though I never watched it)
I PAID for Sling for 4 months; and NEVER once watched it .... supposedly after I enrolled. Following this incident, I did opt for a 7 day trial - and I canceled within a few hours. I have 3 active email addresses. Use depends upon subject matter and my need for oversight. NO WAY it was worth $27.XX monthly. WHY did it allow me to cancel that time -- IF I KNEW that I was somehow subscribed to SLING, I would have canceled immediately.
Has anyone else had a similar problem? I swear to God that I have no recollection whatsoever how a SLING TV subscription was activated? Was it me? When? What time - and give me some ID to where and how this subscription began. My DR card was compromised for a brief time; as was my cell phone - stolen by a guy I rented a room from - DID A CANCEL OPTION NOT WORK? I cannot explain it. Thanks, Ed
I received a free two month promo code from Walmart for a purchase I made on Cyber Monday. I redemed the code on December 10, 2016 and I did not enter any credit card information to get the two free months so I was certain I would not be billed. (I had prevously used SLING TV prior to this free two months). I received the confirmation e-mail after I signed up on December 10th, nowhere in the e-mail did it say that I was subscribed to ongoing services after the free two months.
The morning of February 10th, I logged into my bank account and noticed that there was a charge for $39.98 from Sling.com! I contacted their customer service and they informed me that at the end of the free two months they automatically billed my account for a new month because I had not cancelled prior to the 8th of February! I immediately cancelled the subscription from them and asked them to reverse the charge to my account, to which they replied they could not do that because they claim that I used the service on the 8th and 9th of February. I said that the free two months started on December 10 not December 8th and they were billing me on February 10th, not February 8th. I attempted to remove my debit card information and it will not let you. So I contacted my bank and had them close the debit card account and began the process of disputing the charge with them.
When I talked to the customer service person I kept telling them over and over that I did not know I was signed up for any kind of "subscription" that was going to involve recurring monthly billings. Furthermore that they had billed me on the 10th not the 8th when they claim they did. My bank shows they billed me on the 10th and it went through on the 12th, nothing happened on the 8th. I even tried speaking to a manager and they told me the same thing and they would not reverse the charge.
Misleading advertising about free two months. This is nothing more than a scam designed to bill customers for the free two months they gave you. This TV service is not even worth that kind of price tag. Their claims are false, there is no live TV at all. It is all previous season episodes and no local channels. A very lousy service.
They are horribly unethical. I signed up for a 7-day trial. The same day, I called them and asked how I could use ON DEMAND. I was informed that they didn't have this feature. I immediately knew this wasn't for me so I cancelled. I was told by their rep that they were cancelling my account. They did not. I noticed that they have charged me twice now. Did I ever get a receipt of anything? Nope. They just kept charging away. I missed the first month because I was recovering from eye surgery and hadn't gone through my itemized bill but the second month, I caught that they had been billing me.
They claim they have no record of my cancellation call so I went and sent them a copy of my cell phone bill which has the call to their company on the night that I cancelled. Sling TV doesn't like evidence. They will just cling to their "we don't do refunds" stance.
They also admit that they can see that I have not used their service in the entire time they have been charging me. They still refuse to give me a refund in spite of the overwhelming evidence that I did cancel within the trial and I did cancel when I said I did. Their rep screwed up and rather than own this, they just keep giving me some scripted response about how they won't give refunds.
I called and asked to speak to a supervisor who refused to get on the line claiming I would need to email them. finally, I filed a dispute with my credit card company who had to put a block on them to make sure they no longer charge me.
Aside from their shady code of customer ethics, their platform is subpar to Playstation VUE which I now use. Stay away, stay far far away. Do not give them your credit information unless you want to keep paying for something long after its cancelled. This is by far the most negative experience I have had with a company.
Alright lets start off by saying i had direct tv and i should of just stuck to them. I tried sling tv on the "free trail" basis. after signing up i realized within minutes this isnt what i wanted so i cancelled the "free trail" that was in november. So im going through my bank statements and see they charged me in january. Ok maybe a simple mistake i thought so i contact them by phone, they say first they cant find my account... well you wouldnt say thats because i cancelled my subscription.
Customer service isnt the best you can have better at burger king. So i contact them via email after getting the run around showing them the charges, given my account info, showing a bank statement where they can clearly see they charged me, they just keep giving me the run around saying oh you must of used a different card we cant find the info. So all im saying is dont even attempt the free trail and i swear i hope they charge me again, there needs to be a lawsuit for this company because i am not the only one who has gone through this with them. Horrible company stay away!!!
I was on a free trial with sling tv and was a day or two late canceling the account. But failed to realize that. Well like a day before I had opened another account because you can only use one account per device. I decided to cancel the one that was more expensive and when I seen that $45 was taken out of my bank account I emailed explaining and asked for a refund. They said no because I had used the account recently. Ok no problem. I thought I'll just deal with it. Well the more I thought about it I was a little pissed off that they couldn't do anything so I replied with a bit of a snappy thanks for nothing email and to cancel the accounts then, so I wouldn't be billed the next month. That's when they got real crafty
with my seeemingly simple issue. They sent me a email saying go ahead and ENJOY your services till next month we have fullfilled your cancelation request. Well now I cannot access either account without resubscribing and being subject to money automatically being sucked from my bank account again.
And I already have PAID IN FULL for a service I cannot use. I tried explaining to them do something about this all Im asking is to be able to use what I have paid for and to not be charged after what I have paid for expires. Well that must be too much to ask for because I've been dealing with them for the last 2 days to no avail. They are acting like they don't understand and or trying to act like I'm just
stupid. I don't believe that they can't understand what I'm saying is the I paid let me use what I paid for without continued obligation. Is that so much to ask. I guess so because they keep saying I have access but I don't clearly for 2 days now. And they are not even addressing my issue fully they said change my password and I could acces my account. So I did anyway knowing that would not fix the issues and no it didn't. I laid everything out in black and white and they still have not given me what I paid for. It's like they got mad that I told them to cancel my services after their so called attempt to provide customer service. That they fully cancelled my accounts to where I'd have to resubscribe and PAY again even though I had just paid for BOTH accounts less han a week ago. So they just expect me to pay $74 to them for
nothing basically and just keep giving me a bunch of hoops to jump through. This is beyond ridiculous. I have all the emails back and forth between them and I and I like to do it that way for one so I don't freak out and get in an argument over the phone and two so I will have documents of our correspondence. I wish I could find an email to the corporate office. I've even asked them to put me in contact with someone who can handle the issue. Which as far as Im concerned should not even be an issue. I paid for a service now give me my service. How hard is that?! I have worked in customer service complaints relations etc for many years so I'm aware of policies and all that but I'm not asking them to do
anything special or abnormal. I don't get it. Also I kinda knew how they'd most likely respond to my emails so I addressed their likely response ahead of time in order to avoid wasted time and energy and they still ignored that and have been just telling me your service is still valid. Well if it was valid I wouldn't be in contact with them. Uh duh hello! Now they say its gonna take 3-4 business days for them to take this matter for higher review. So now I'm already out 2 full days of something I already paid them for and it's just up in the air till who knows when? And perhaps the billing department they are referring to decides to tell me again no NO REFUND then what I'm just out the whole d**n month
I've paid for or at the very least a week, meaning they have been reincompinsated for the so called free week?! As far as I'm concerned that's horrible business. And now I'm being forced to resubscribe in order to access services I've already honestly paid for the use of. And if for some reason I don't go on and cancel AGAIN BECAUSE I HAVE ALREADY ASKED THEM TO CANCEL FUTURE SERVICES., I will be billed again and they will say again oh well to bad NO REFUND. How in the world is this legal? And they are treating me as if I'm being irrational.
I signed up for sling tv for their free roku with 1 paid month of services offer. Upon signing up they routed me to a gift card website informing me they dont take my bank card. My month of service and tax and shipping was72.93 so i purchased 75 dollars in gift cards,and followed instructions to redeem them. Upon redemption i discovered gift card users can not claim promotions, so im now stuck with 75 in gift cards only good for tv service. I went out and purchased a roku and then try to sign on. My gift cards are redeemed sling had my money,but it didnt credit my account. I call and after 6 hours on the phone and rude disgusting reps my problem was EMAILED to billing and someone would get back to me in 2 days. Well todays day 6 and i still have no service ive called every day and rudely get told theres NOTHING that can be done wait for my email from billing, billing just emailed me along with a welcome to sling tv email. I notice they set me up wrong package so i try to log in and it says my account is invalid! I call to get help and get told we will fix it when we can just wait more. WHERES MY MONEY SLING
As a preface, the following experience is based on my opinion of the services and advertisements promoted by Sling TV LLC.
To begin, I signed up for the Sling''s "7 days Free Trial" in December 2016. As with numerous subscription-based services, I was prompted to enter my credit card information before receiving the trial. Prior to the completion of the seventh (7th) day, I contacted Sling to cancel the trial and dispute the charge of $160.00 that was charged to my credit card.
When I signed up through Sling's 7 day Advertisement, I was under the reasonable belief and impression that the service would be provided for 7 days free, with an additional charge AFTER the seventh (7th) day. Navigating their site, I am/was under the reasonable belief and impression that any and all of the packages were subject to the same advertisement because each package plan was offered after clicking on the button captioned, “Start your 7 days trial free.”
I contacted two customer representatives, including a supervisor, and was dismayed by the lack of professionalism displayed by the two customer representatives. As I explained to the representatives and the supervisor, the advertisement through Sling.com was/is highly and grossly misleading. I was appalled at the customer service, and demanded a refund because I cancelled the subscription before the 7th day. The representatives and supervisor refused to honor the offer and adamantly refused refund the wrongful charges. They maintained that I had signed up for a one-year package. On the telephone, I walked them through my online steps, explaining that the package was available for selection after clicking on the “7 days Free Trial” button. Still, Sling representatives and the supervisor refused to honor the advertisement and grant the refund.
I feel highly misled and uncomfortable with Sling's business and advertisement practices. Regardless, the online advertisement needs to be changed to address these deceptive concerns immediately so that others are not misled or deceived. It is my opinion and fear that numerous prospective customers could be easily misled by Sling’s practices. I advise consumers to report this suspicious behavior to the FTC to ensure Sling’s compliance with federal law.
So, i saw sling T.V ads on online about using the 7 day FREE trail. So, i took advanage of it on 10/24/2016 I sign up for Sling T.V. for a 7 day Free Trail. I enjoy it because im a big fan of AMC. So, when it was 10/30/2016 @ 1pm i call sling T.v to cancel my service because the 7 day free trail was over. They responded no problem, however they still charge my debit for $19.99 is that SHADY or WHAT? IM sure alot of consumers go through same with Sling . They are complete SCAM ARTISTS. I was very frustated when i glance @ my banking account seeing $19.99 deducted I call them up saying that did u recall me canceling the service @ 10/30/2016 @ 1 pm. They at sling dening that i cancel service and they were refusing to refund me the $19.99. IS that SHADY or WHAT? DONT DEAL WITH SLING T.V. THEY ARE COMPLETE SCAM ARTISTS! Even when u create your account n password they ask u for credit card information from the jump they got bad intentions.
Earlier this month I got a notification that a new account had been set up for me at Sling TV. My name was not on the email anywhere. I passed it off as a phising scam and did nothing with it because I already have cable, Netflix, Amazon Prime, and plenty of streaming access on every device we own.
Now I've got a notification that my card could not be charged. Of course it couldn't. I didn't set up the account. Their little phising scam was going one step farther. It had the last for digits of a credit card, but it wasn't one of mine.
I messaged them through Facebook as they don't have a good contact email on their site and they indicated the account was set up with them. Now they want another credit card so they can charge it for this month and then cancel my subscription.
I've told them this is an obvious scam and fraud and I would be reporting them.
I signed up to try sling tv and I realized that sometimes there is no picture. In other words the tv turns black, and I also could not watch it on two TVs. The picture quality was clear on a roku tv, but for my sumsung tv it was horrible. On the seventh day I cancelled the service and I was billed the following day. I think this is FALSE ADVERTISING! !!
Sling TV Reviews
I have AirTV, a DVR OTA service that sling offeres to record OTA programing. Sling will offer some of their stations that are not over the air but streaming as viewable content. They do not charge for this access.
A few times a year, free preview packages are offered by cable providers to entice people to sign up for them. AT&T and Direct TV offers them free all the time 3 to 4 times a year. People would view them to decide if they wanted the sign up for higher tier or movie channel programming or not. However, twice (once in December and then in March) when there was a free cable preview, Sling without my authorization charged me services for their 'BLUE' Package and authorized payment through my bankcard. When this occurs, Sling even changes their entrance page were normally I would just select SKIP, WATCH FREE CONTENT to view my free OTA content and on premise DVR that I own outright.
Sling just signed me up without my consent or permission.
I initiated the trial period with SLING TV, i cancelled within the trial period .SLING tv billed my anyway $40 per month for the last 18 months they dont send out monthly notices there is no correspondence
i cancelled my card and had new cards issued some how they still get my info and bill me if your going to take someones money every month you should let them know your doing it!! its not right
I tried the 3-day Free Trial with Sling TV. Before the trial period ended, I cancelled the account on their website. They did not send an email confirmation of the cancellation so I contacted them via chat. They said the have no record of the cancellation and that I am being charged for 1 month service of $30. I have a full transcript of the chat. I will dispute the charge with my credit card company.
THE 3 DAY FREE TRIAL IS A SCAM - Sling TV will not let you cancel before the free trial ends and they WILL get your $30.
Agents in the chat were Abigail (initially) then Giovanna, with operator ID: GAR (Abigail's manager).
I have never used slingtv...i worked through their support system for months...and have had them cancel my that account link monthly but each month another charge shows up...they are actively billing me for a service i have cancelled repeatedly...
I got rid of my #Sling TV account in May of 2018 after they began the practice of arbitrarily raising their rates just as is the case with any other television service provider. I had officially closed the account as of May 2018 and the last payment to Sling TV was made in June of 2018.
This past week, on March 15, 2019, #Sling #TV took it upon themselves to reactivate that very same account which I had closed, without any authorization and also charged our checking account without any authorization as well. The fact that they charged the same checking account I had used when I was a customer of theirs also demonstrated to me that they retained my debit card information after all this time.
They refused to rescind the reactivation and return the payment, thus putting my household in a position where we have to dispute the charge if we want to prevent this theft. Disputing the charge with my bank means that I have to close my bank account, reopen another one and then wait to receive new debit cards just so that my household a can regain access to our own money thanks to these unscrupulous swindlers.
It just shows that even when you think you are rid of Sling TV, if or rather when they decide they still want to collect money from you as a former customer, they'll just reactivate your account themselves and start charging.
It reminds me of the old days in the 1990s with AOL when if you were to request that they close your account, they would agree to do so, then never do it letting the account remain open for months and continuing to collect service charges.
When you go on to their application page to get their service, which i did on my Roku smart tv, You will find its very difficult to navigate especially with the remote from your tv. I was trying to access my Sling tv account so I could add espn to my account. They kept telling me that my email address was already taken so they asked me for a different email address. when i gave them my other email add instead of upgrading my existing account them automatically created a second account for the same device and started double billing me. After so many months 2 or 3 when I noticed this on my bank statement I took the time to attemp to contact them. Good luck all you can do is communicate with a BOT. Well the bot tells you no refunds can given to you. After reading some of the complaints of people who were ripped off by them for other scams, it has become apparent to me that they are very consumer unfriendly. If anyone knows where (what state) they opperate out of or any actual phone numbers for them please tell me. I am looking forward to pursuing this and shine the light of day on these thieves.
I subscribed to Sling TV on my Roku for the NCAA Finals in March of 2017. It worked just fine, to be fair. Afterwards I decided I missed broadcast sports enough to upgrade myself to a better cable package and so I didn't need Sling TV anymore. So I cancelled in late March 2017.
They sent me the standard "Sorry to see you go" emails and then "We want you back" emails over the proceeding months. but I didn't realize they had kept charging me. I noticed the latest charge in June of this year over 15 months later! Yeah, I should probably keep better track of my account charges. But, you know, when you cancel the account and they cut off your service and they send you the ex-customer emails you just assume they stop billing you. Well, excuuuuuuuse me for assuming what should be the obvious!
And, to make matters worse, I got the runaround from Sling TV when I pointed out the hundreds of dollars of errant charges.
They said they couldn't look into the matter unless I provided them with details of the account that I CANCELLED 15 MONTHS AGO. They have my email address! They OBVIOUSLY have my credit card number. SO LOOK IT UP!
Still waiting for my money. Seriously, reconsider cable.
TL;DR; Don't assume they'll stop billing you after they cancel
Sling TV Streaming Service; Cant get access to shows that they supposedly supply and that I a paying for; customer support is lacking
Worked 18 days then terminated service error 10-100 changed password again and again nothing works refuse to repair service. terminated service after 18 days when i paid for 30 days. scam! scam! scam! early termination of service left me with no service for 12 days refuse to repair or fix. called customer service 12 days in a row sent email after email refuse to repair have ticket# after ticket # let the time run out without serivce problem was still not fixed when the time ran out. i lost 12 days of service. sling what a scam. keep on telling me my service was still active got the run around in circles untill my time has run out. never do business with them they can block your ip address any time they wish and you get error 10-100. if they want to terminate your service it is as simple as blocking your ip address and bam you will never see your service again. they went so far as to block me from loggin in the website it self it just sits there and circles.
After signing up for a free period of 7 days I cancelled the service prior to the time of day and the number of days in their agreement and have an e-mail from their company stating so they charged me for a full month of service in the amount of $39.98. I have been e-mailing them for almost a full month trying to get a refund but before I can get them to refund my money they hit my card for another full month of service $39.98. I have notified them that I plan to file a small court claim against their company and I will do if for no other reason than to get some satisfaction. The payments were made with a credit card so I should be able to get my money back through the card company. After looking at your webpage I see that there are several other people in the same situation as I'm in. It would be a great thing if some young socially active lawyer would see a way to file a class action lawsuit in our behalf. I'm just sayin'. The company has used all the same arguments they used in the other reports on your webpage. "No Refunds" "Time of Day" Ect.ect. It all boils down to the fact that they are not going to refund anyone's money period.
We had a previous trial subscription back in November. Due to Thanksgiving I missed the cancelation window to cancel and was charged for the next month. I contacted them and they canceled the membership but advised they could not refund. Since it was my mistake I let it go. Last night we had people over for the Superbowl and we let a friend's young daughter watch TV upstairs. She got into the account accidentally, not sure how it happened, but reactivated the account and charged one month to someone else's credit card listed on my linked Amazon account. I contacted Sling today via email and phone and explained the situation and was told they have no policy in place to protect their customers from fraudulent charges and would not refund the account. Nothing about this was authorized and they are completely ok running a company that keeps essentially, stolen money.
I SIGNED UP FOR SLING TV SERVICE LURED BY THEIR SEVEN DAY FREE TRIAL OFFER
AND THEIR COMECIAL THAT SAYS "TV ON YOUR TERMS NO LONG TERM CONTRACT NO HIDDEN FEES CANCEL ANY TIME"
I ALSO WAS LURED TO PAY TWO MONTHS IN ADVANCE BY OFFERING ME A FREE ROKU EXPRESS DIVICE
BUT BEFORE I ACCEPTEDED THERE WAS A NOTE ON THE SCREEN REASSURING ME THAT I WILL USE THE SEVEN DAY FREE TRIAL BEFORE THEY CHARGE ME FOR THE SERVICE I SIGNED UP FOR
A DAY AFTER I SIGNED UP I DECIDED I DIN'T LIKE THEIR SERVICE SO I CANCELED SO I ONLY USE ONE DAY OUT OF THE SEVEN FREE DAYS THEY OFFER
OBVIUSLY I WAS TRYING TO AVOID THE PARTIAL SERCICE FEE THAT THEY MENTION ON THEIR POLICY
AND THE ON LINE ACCOUNT SHOWS NO MONEY WAS COLLECTED FROM MY CREDIT CARD AT THAT TIME OF CANCELLATION
SIXTEEN DAYS LATER I GOT MY CREDIT CARD STATEMENT SHOWING THAT THEY DID CHARGED ME ANY WAY FOR THOSE TWO MONTH OF SERVICE I NEVER USED BECAUSE I CANCELED WHEN I WAS STILL ON THE SEVEN DAY TRIAL
IN FACT I USE ONLY ONE OUT OF THOSE SEVEN DAY TRIAL THEY OFFER
I CALL THEM AND ASKED WHY THE CHARGED ME IF I CANCELED WHILE I WAS ON THE FREE TRIAL
THEIR ANSWER IS THAT THER IS NO MONEY BACK ONCE THEY GOT PAID AND MY ONLY OPTION IS TO USE THE SERVICE
I FEEL LIKE I HAVE BEEN ROBBED
LOOK LIKE IN THIS COMPANY THERE IS NO COSTUMERS SATISFACTION COMMITMENT
HAS THIS HAPPENED TO ANYBODY ELSE?
In July, 2017, my husband signed up for a 7 day free trial with Sling TV. He canceled the trial after 5 days. Sling charged him for a full month ($19.99) a month later. When we saw the charge on the account, my husband asked me, his wife, to deal with it because he was busy at work. I called Sling and told Sling he had canceled his account and we wanted a refund. Sling said they had not received notice of his cancelation. They noted that his TV service had not been used for the entire month since the five day trial, but refused to grant a refund because they said they had never received a cancelation request, and if my husband had canceled the account, he would have received a cancelation confirmation from Sling. We accepted their verdict and asked them to cancel the account. Sling asked me to confirm the account e-mail address and credit card number for the account I wanted canceled.
I provided them with this information by e-mail, per their request, and they sent me an e-mail saying they had canceled the account and no further charges would be made on the card number I provided. All of our emails and phone calls, for which there is a record, occurred on September 1 and 2, 2017.
Five months later, on January 21, 2018, my husband got an e-mail from Sling (the first EVER!) titled "Uh-Oh, Your Payment has been Declined." Upon opening the email he saw that Sling had tried to bill us for January, 2018, but that the charge had been declined because my husband had suspended the card while he was traveling abroad. My husband forwarded me the e-mail and asked why the Sling account appeared to still be active. I called Sling to see why the account was still open and why my husband's account was still being charged. Sling stated that the account had never been canceled. They asked me to prove that the account had been canceled. I sent an e-mail (and subsequently several e-mails to several customer representatives) attaching screen shots of e-mail exchange with Sling on Sept. 1 and Sept. 2, 2017 confirming that the account had been canceled and would not be billed any longer. Every customer representative I have spoken with on this matter (at least 4 or 5 calls), says that Sling's policy is not to refund customers because accounts are "pre-paid," and there is no record that my husband ever canceled his account. They say the decision is in the hands of billing in the "back office" and they are unable to make contact with the billing office. Every customer representative acknowledges that there has been not a single instance of television access on the account since July 2017, and yet they still refuse to issue a refund.
Sling's business practices are not merely sharp; they are fraudulent and exploitative. How many people are they doing this to? Few people will go to the lengths I am going to. We will not let this matter rest until our account is refunded. While Sling has sent me an e-mail indicating that the account was canceled on January 21, 2018, I have no reason to believe them. They ignored our previous two cancelation requests, and sent us an e-mail back in September 2017, saying the account was canceled when in fact they never did cancel it. Why should I believe them? And unbelievably, one customer representative (Tavaris, ID # NM8) told me we should cancel our bank/credit card if we don't want Sling to charge us.
I responded to a 7 day trial received by mail flyer and on website. I called slingtv several times asking information.
I Informed them that I had previously tried for a few days previously and it appeared that their services had expanded.
Noone indicated during 3 separate conversations that since I previusly tried the service that I was not entitled inspite of the fact that I mentioned I ad tried the service for a few days before.
I put in my credit card info and my account was immediately charged. I am retired 70 yrs of age on limited income. THEY REFUSED TO RETURN MY MONEY.
On Thanksgiving day, my Direct TV box broke and I started a 7-day free trial of Sling. The next Thursday, after work, I canceled. To my horror, I was already charged $60 earlier in the day. I contacted customer service and was told that I had to cancel before the exact hour/minute that I started the trial. This is not clear when you start the trial. I asked if I could just be charged 1 day for the service, since I didn't really like that service, but was told 'No - this is a prepaid service". They told me my only option is to dispute it with my credit card company. I am so upset about this, and feel like they prey on busy people who assume they have until midnight on the 7th day to cancel. I will never sign up for Sling again because of this, and hope that enough people complain so that they change their cancellation policy. I am doubtful my credit card will remove the charge, but I am definitely trying!
Sling TV (AKA Sleaze TV) I cancelled well withing their seven day free trial and they charged my card anyway. When I called them, they refused to reverse the charge. Further, the streaming service was not useable. YouTube TV is far superior. If you are an attorney, please perform a public service and sue sleazy Sling TV and their parent company, Dish Network
I signed up for a seven day trial period, and on the seventh day, I canceled my account. I was still charged, and the customer service representatives would not refund my money. I spoke with a rep and a manager, and they both gave conflicting information about when I cancelled and when I was supposed to cancel, saying I should have cancelled at 10:30 pm and not 11:30 pm. Nothing in the trial offer that I read said anything about cancelling at a specific time of the day. The manager says that information was in an email, but I never received an email saying I had to cancel by a certain hour. I cancelled my account on the seventh day of a seven-day trial, and Sling TV charged me and then wouldn't give me a refund.
I signed on for a "free seven day trial" and canceled it the first or second day when I realized it was going to cost 3x what they told me when signing up. They took my $34.99 anyway! And I had to go through a complicated procedure to cancel the service and make sure I wasn't charged AGAIN for a service I'm not using. After the fact I looked at Twitter and discover hundreds of other unhappy sling victims...
On 9/13 I recieved an email from Sling thanking me for a pay-per-view purchase that I did not make. They charged me $80 + tax for a boxing match that was occuring on 9/16. I immediately called Sling to cancel the purchase and get a refund and they refused. I called days before the event. No one else has my account passwords or is authorized to use my account.
Pretty easy to explain. From the get-go you will have password problems with them. The site will indiscriminantly reset your password and you will spend 20 minutes resetting the password. #2 Problem, you can't watch TV... lol. From the GEt-go any time I tried to watch something it said, "please log off from other streaming devices." Long story short, they completely ripped me off and I have to report them to the FCC.
I saw the add in TV and subscribed Sling TV. I signed up and started watching tv in my iphone. The problem is it freezes up a lot, I hear the person's sound before the person speaks. The screen freezes up but continously hear the sound. It is poor quality. The quality is not close to Cable. I tried it for Seven days but nothing is improved.
Then, I decided to cancel the service and get refund. When I ask refund, they refused. So I paid for the service I am not getting. This is a flat out Roberry.
Don't subscrib Sling TV.
SlingTV charged me for the Mcgregor vs Mayweather fight, which I never ordered. I just got an email thanking me for my $100 purchase. There is one other person who has access to my account who I talked to immediately, and that person did not order the fight either. This person someone I know very well, who doesn't even like boxing or fighting sports. Neither of us ordered the fight, yet I was charged $100 for this.
Sling has refused to give me a refund for this fraudulent charge, which I have reported to my bank, and I am going the process of submitting that claim. I have no idea why this happened, but I am 100% certain that this was a mistake on Sling TV's end, that I had absolutely nothing to do with. It wouldn't surprise me if one of their sales reps just needed to get another fight or two sold, so they just charged me, knowing they could get away with it.
I also checked Twitter the same day and found reports all over the place of Sling TV customers ordering the fight and not being able to stream it at all, and all of them complained that Sling TV refused to give them refunds. What a disgusting policy. They would rather lose potentially long time customers than do the right thing when they screw up or steal from someone.
The worst part about this is that there is full awareness about these issues up the latter. They can’t not know. But they know pissing some people won’t hurt them very much compared to all of their new subscriptions. Most people won’t even notice when we “accidently” charge them for things they didn’t order.
This charge came completely out of left field. I did nothing to deserve this, and this was theft, plain and simple. Sling TV just stole $100 right out of my pocket, and then I have to go through the stress of fighting with them over the phone, having to get a new credit card because of the fraudulent purchase report. Really great way to spend my day, thanks Sling TV.
It’s structurally violent criminal practices like this that makes people go postal. Imagine if I had to deal with this after a severe personal loss. To have a business violate me this way and add this amount of stress would put me over the edge. While I would never commit an act of violence to retaliate, someone undoubtedly will at some point, and I can only hope the CEO of corporations like this one, anyone deciding these criminal policies, will bare the brunt of it. In fact I will throw a party when it happens.
This was theft. This was theft. This was theft. You stole $100 of my hard earned money from me SlingTV, and I will celebrate the day your business goes down in flames.
They offer you a trial period and tell you if you cancel before the trial period is over your credit card will not be charged. I canceled 4 days before the end of the trial period because frankly, their service sucks..... but they charged my credit card anyway, and when I called and complained, all they would say is sorry we never received your cancellation and don't offer refunds. Liars! and scam artists, I definitely canceled, but because they didn't email me a confirmation of the cancel, they think they will get away with it as they always did before.
Signed up to use free trial of Sling services on July 24th. Was called out of town on work were I was unable to "test drive" the services at all. Once back home I found and using the demo for a single day found out that Sling doesn't offer what my traditional cable offers in way of shows and timing. On Aug. 3, 10 days after signing up for 7 day trial, I cancelled my membership. I called Sling to let them know my situation and that I would like a full refund due to the reasons state above, but was told that policy prevents them from processing a refund. I told them my extenuating circumstances and said that exceptions can be made to every policy and customer service should supercede policy in certain cases. I asked to speak with different "managers" and it sounded like I was being passed back and forth between customer service reps - all with a crappy attitude by the way - and never could get to a manager that was not "on the floor".
And to think I was one of the early adopters of Sling technology. I was one of the very first customers in the USA who purchased a slingbox and signed up for their "sling" services. I watched TV overseas via internet and programing from my home cable box using sling and was very pleased. How things can change for the worse after a few years and dumping common sense customer service policies.
I WILL NEVER USE ANY SLING DEVICE AND/OR SERVICS EVER AGAIN.
The customer support at sling tv is the worst ever the supervisors there can not do anything in regards to the 7 day free trial then billing your card 3 weeks later after canceling your service. They read from a card and are no better than the normal customer service reps reading from a card. They tell you since you used the service they have a right to charge you ! I thought that's what a free trial was for to use t not a open card to charge my account. This is a company that doesn't know anything about customer service ! Not only have they made many customers a one time customer I'm sure it will not be long before there service is sold because of the ratings from customer. If your a company that edges on a one time charge or reoccurring charges without the former customers knowledge the FCC will get involved. This company is a true rip off with the business model of credit card fraud!
Sling TV would not reverse the automatic pre-pay charge after I cancelled my 7-day trial period on the 7th day. They stated that they go by the hour/minutes on the day you sign up, that I was 5 hours too late to avoid the automatic pre-pay charge and that it was in the terms of agreement, I'm assuming that is true. My bad for not reading the fine print, most people would assume as long as it was on the 7th day that you would be ok. I spoke with my bank and looked at the pending charge on the debit card that I used to sign up for the "free" trial. It showed up pending on my account the hour/minute I had signed up 7 days ago. They refused me a refund based on that, and it's obvious they count on people like me to make the same assumption/mistake.
On June 11, 2017, I signed up for a 7 day free trial of Sling TV. I cancelled my subscription on June 13th, because, 1. My internet service isn't capable to handle it, and 2. because I did not have the money in the bank account for it.
Today, June 24th, I noticed that they had went ahead and charged my account for $26.80. So I logged back into my sling account and noticed they had not cancelled the subscription. I went ahead and recancelled the subscription again, and then called them to get them to return my money.
They refused to refund my money. They say the only cancellation they have is the cancellation i made today. They sent me an email that says : We apologize for the inconvience this has caused you. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as slingtv is a non-refundable prepaid service. We have however, confirmed that your subscription is set to cancel at the end of your current cycle to avoid any future charges.
However, In my Chrome history, slingtv cancel subscription is there on June 13th. the cancelation they deny recieving.
Back in February or March, I started a trial for SlingTV. The quality of it was not good. It cut off all the time, was pixelated and certainly not worth the money they charge. Unfortunately, when registering for the free trial, you have to include billing information.
On the last day of the trial period, my husband and I sat down to cancel the service, which we did. Yesterday when I was looking at my bank account, I found that I have been billed $59.98 (which I only noted now because we were in the middle of a move and had various expenses and I WASN'T LOOKING for a charge from SlingTV...because I cancelled it) for the last three months, and the company has no record of the cancellation, which means they follow a strict policy of not refunding anything. After all, it is a "pre-paid" service with no refunds.
The supervisor I talked to even confirmed that their records show that we had not accessed the account at any time during the last three months. Now why would you have a service that costs $60/month that you don't EVER use unless you actually cancelled it? When we stop using services, especially ones we never actually continued to use, we delete information from our e-mail accounts to avoid clutter, so I have no idea what account was used to create the Sling account, don't know the password AND have no record of information for signing up for the trial nor the cancellation, which I never thought I would need.
The company swears that since I can't provide proof of this cancellation, they can't refund anything, but the thievery is pretty obvious. I got e-mails back from the customer escalation department that were literally copied and pasted, telling me how sorry they were they couldn't help me, they could just take my money and laugh behind my back. Now, I would certainly not waste my time e-mailing them and calling them if I didn't have a real case.
THEY admitted we didn't use the service, but conveniently, they have no proof we cancelled it and won't believe that there could have been a glitch in the system or anything, which is undoubtedly to their benefit. After all, so many companies in today's world have become so interested in the bottom line (how many dollar signs they can rack up), that they forget it is the customers who make that bottom line possible.
The company is unreasonable. The policy is unreasonable. They do not listen or consider your case in any human way. You are a number....to them, in their bank account. Do not waste your time with this service. It is insulting.
I got the basic package and later it sold me on moving up to to an upgrade. A few months later I went to cancel service and they said they could not find my account but noted the cancellation. A week later they charged my card again. I called and requested a refund but they claim they could not find my account. So I pasted a copy of my subscription confirmation and then I pasted a copy of my cancellation to them and a copy of their response. When I asked for my money back, they said no and that it was up to me to get the account cancelled and since I didn't, they were keeping my money
Wanted to do a free trial of Sling TV. After getting my credit card info and an email address, they started the trial. After getting my credit card they tell me I need specific equipment for my television to access their service- i would have to buy it. I tell them no thanks, I don't want to buy equipment for a free trial. The rep on the phone walks me through activitating their service via an app on my cell phone. Okay, it works, but I'm not looking to watch TV on my phone I tell them. This isn't going to work for me, but thank you.
They continue to bill my credit card, my bad for not catching it earlier, for 6 months. When I do notice, i call and explain. They said that their policy for the free trial clearly states that as long as I connected once I become a member and they absolutely will not offer refunds - they would not even as a courtesy refund the $39.99 they had charges me just 4 days ago but said I'll continue to get serivice for the next month. I reiterated that I don't even have the equipment. I asked to speak to a supervisor and they said" they are going to tell you exactly what I told you, that once you connected we do not offer refunds"
The original sales rep basically duped me into signing in on my phone to lock me in, even though I told him on the phone that I didn't want the service at all before I hung up!
OK, money is very tight for me - at $27 a month, for Sling TV -- IF I did sign up to see what it was like - I do not recall even trying it. I KNOW that I would have NEVER LEFT THIS SITE without canceling. $27 was a fortune back then. I opted for Hulu's special - abouy $6.50.
Sling TV - customer service is worthless - they can't tell ya anything. What was my usage -- ZERO - thats hard fact. So, why couldn't they tell me about usage. All they could tell me is that the last signin (and only one, IMO - which they could not tell me -- the automation age and customer service is worse than "bad." Was it my android that was used? Who knows? Either they don't or .... apparently, simply refused to help me.
Partly my fault for not looking - I had nothing to look at on my Debit Card - I wasn't spending any money - theres a $27.XX Sling charge that started on 12/15/16.
The 888 number lidtrf on my debit charge card 'no longer works." Its still posted, however.. I'll swear to God that I never wanted Sling; and never used it. And, there is absolutely NO WAY that I would have continued with SLING (even though I never watched it)
I PAID for Sling for 4 months; and NEVER once watched it .... supposedly after I enrolled. Following this incident, I did opt for a 7 day trial - and I canceled within a few hours. I have 3 active email addresses. Use depends upon subject matter and my need for oversight. NO WAY it was worth $27.XX monthly. WHY did it allow me to cancel that time -- IF I KNEW that I was somehow subscribed to SLING, I would have canceled immediately.
Has anyone else had a similar problem? I swear to God that I have no recollection whatsoever how a SLING TV subscription was activated? Was it me? When? What time - and give me some ID to where and how this subscription began. My DR card was compromised for a brief time; as was my cell phone - stolen by a guy I rented a room from - DID A CANCEL OPTION NOT WORK? I cannot explain it. Thanks, Ed
I received a free two month promo code from Walmart for a purchase I made on Cyber Monday. I redemed the code on December 10, 2016 and I did not enter any credit card information to get the two free months so I was certain I would not be billed. (I had prevously used SLING TV prior to this free two months). I received the confirmation e-mail after I signed up on December 10th, nowhere in the e-mail did it say that I was subscribed to ongoing services after the free two months.
The morning of February 10th, I logged into my bank account and noticed that there was a charge for $39.98 from Sling.com! I contacted their customer service and they informed me that at the end of the free two months they automatically billed my account for a new month because I had not cancelled prior to the 8th of February! I immediately cancelled the subscription from them and asked them to reverse the charge to my account, to which they replied they could not do that because they claim that I used the service on the 8th and 9th of February. I said that the free two months started on December 10 not December 8th and they were billing me on February 10th, not February 8th. I attempted to remove my debit card information and it will not let you. So I contacted my bank and had them close the debit card account and began the process of disputing the charge with them.
When I talked to the customer service person I kept telling them over and over that I did not know I was signed up for any kind of "subscription" that was going to involve recurring monthly billings. Furthermore that they had billed me on the 10th not the 8th when they claim they did. My bank shows they billed me on the 10th and it went through on the 12th, nothing happened on the 8th. I even tried speaking to a manager and they told me the same thing and they would not reverse the charge.
Misleading advertising about free two months. This is nothing more than a scam designed to bill customers for the free two months they gave you. This TV service is not even worth that kind of price tag. Their claims are false, there is no live TV at all. It is all previous season episodes and no local channels. A very lousy service.
They are horribly unethical. I signed up for a 7-day trial. The same day, I called them and asked how I could use ON DEMAND. I was informed that they didn't have this feature. I immediately knew this wasn't for me so I cancelled. I was told by their rep that they were cancelling my account. They did not. I noticed that they have charged me twice now. Did I ever get a receipt of anything? Nope. They just kept charging away. I missed the first month because I was recovering from eye surgery and hadn't gone through my itemized bill but the second month, I caught that they had been billing me.
They claim they have no record of my cancellation call so I went and sent them a copy of my cell phone bill which has the call to their company on the night that I cancelled. Sling TV doesn't like evidence. They will just cling to their "we don't do refunds" stance.
They also admit that they can see that I have not used their service in the entire time they have been charging me. They still refuse to give me a refund in spite of the overwhelming evidence that I did cancel within the trial and I did cancel when I said I did. Their rep screwed up and rather than own this, they just keep giving me some scripted response about how they won't give refunds.
I called and asked to speak to a supervisor who refused to get on the line claiming I would need to email them. finally, I filed a dispute with my credit card company who had to put a block on them to make sure they no longer charge me.
Aside from their shady code of customer ethics, their platform is subpar to Playstation VUE which I now use. Stay away, stay far far away. Do not give them your credit information unless you want to keep paying for something long after its cancelled. This is by far the most negative experience I have had with a company.
Alright lets start off by saying i had direct tv and i should of just stuck to them. I tried sling tv on the "free trail" basis. after signing up i realized within minutes this isnt what i wanted so i cancelled the "free trail" that was in november. So im going through my bank statements and see they charged me in january. Ok maybe a simple mistake i thought so i contact them by phone, they say first they cant find my account... well you wouldnt say thats because i cancelled my subscription.
Customer service isnt the best you can have better at burger king. So i contact them via email after getting the run around showing them the charges, given my account info, showing a bank statement where they can clearly see they charged me, they just keep giving me the run around saying oh you must of used a different card we cant find the info. So all im saying is dont even attempt the free trail and i swear i hope they charge me again, there needs to be a lawsuit for this company because i am not the only one who has gone through this with them. Horrible company stay away!!!
Company charges after cancellation. No refunds granted and customer service is terrible.
I was on a free trial with sling tv and was a day or two late canceling the account. But failed to realize that. Well like a day before I had opened another account because you can only use one account per device. I decided to cancel the one that was more expensive and when I seen that $45 was taken out of my bank account I emailed explaining and asked for a refund. They said no because I had used the account recently. Ok no problem. I thought I'll just deal with it. Well the more I thought about it I was a little pissed off that they couldn't do anything so I replied with a bit of a snappy thanks for nothing email and to cancel the accounts then, so I wouldn't be billed the next month. That's when they got real crafty
with my seeemingly simple issue. They sent me a email saying go ahead and ENJOY your services till next month we have fullfilled your cancelation request. Well now I cannot access either account without resubscribing and being subject to money automatically being sucked from my bank account again.
And I already have PAID IN FULL for a service I cannot use. I tried explaining to them do something about this all Im asking is to be able to use what I have paid for and to not be charged after what I have paid for expires. Well that must be too much to ask for because I've been dealing with them for the last 2 days to no avail. They are acting like they don't understand and or trying to act like I'm just
stupid. I don't believe that they can't understand what I'm saying is the I paid let me use what I paid for without continued obligation. Is that so much to ask. I guess so because they keep saying I have access but I don't clearly for 2 days now. And they are not even addressing my issue fully they said change my password and I could acces my account. So I did anyway knowing that would not fix the issues and no it didn't. I laid everything out in black and white and they still have not given me what I paid for. It's like they got mad that I told them to cancel my services after their so called attempt to provide customer service. That they fully cancelled my accounts to where I'd have to resubscribe and PAY again even though I had just paid for BOTH accounts less han a week ago. So they just expect me to pay $74 to them for
nothing basically and just keep giving me a bunch of hoops to jump through. This is beyond ridiculous. I have all the emails back and forth between them and I and I like to do it that way for one so I don't freak out and get in an argument over the phone and two so I will have documents of our correspondence. I wish I could find an email to the corporate office. I've even asked them to put me in contact with someone who can handle the issue. Which as far as Im concerned should not even be an issue. I paid for a service now give me my service. How hard is that?! I have worked in customer service complaints relations etc for many years so I'm aware of policies and all that but I'm not asking them to do
anything special or abnormal. I don't get it. Also I kinda knew how they'd most likely respond to my emails so I addressed their likely response ahead of time in order to avoid wasted time and energy and they still ignored that and have been just telling me your service is still valid. Well if it was valid I wouldn't be in contact with them. Uh duh hello! Now they say its gonna take 3-4 business days for them to take this matter for higher review. So now I'm already out 2 full days of something I already paid them for and it's just up in the air till who knows when? And perhaps the billing department they are referring to decides to tell me again no NO REFUND then what I'm just out the whole d**n month
I've paid for or at the very least a week, meaning they have been reincompinsated for the so called free week?! As far as I'm concerned that's horrible business. And now I'm being forced to resubscribe in order to access services I've already honestly paid for the use of. And if for some reason I don't go on and cancel AGAIN BECAUSE I HAVE ALREADY ASKED THEM TO CANCEL FUTURE SERVICES., I will be billed again and they will say again oh well to bad NO REFUND. How in the world is this legal? And they are treating me as if I'm being irrational.
I signed up for sling tv for their free roku with 1 paid month of services offer. Upon signing up they routed me to a gift card website informing me they dont take my bank card. My month of service and tax and shipping was72.93 so i purchased 75 dollars in gift cards,and followed instructions to redeem them. Upon redemption i discovered gift card users can not claim promotions, so im now stuck with 75 in gift cards only good for tv service. I went out and purchased a roku and then try to sign on. My gift cards are redeemed sling had my money,but it didnt credit my account. I call and after 6 hours on the phone and rude disgusting reps my problem was EMAILED to billing and someone would get back to me in 2 days. Well todays day 6 and i still have no service ive called every day and rudely get told theres NOTHING that can be done wait for my email from billing, billing just emailed me along with a welcome to sling tv email. I notice they set me up wrong package so i try to log in and it says my account is invalid! I call to get help and get told we will fix it when we can just wait more. WHERES MY MONEY SLING
As a preface, the following experience is based on my opinion of the services and advertisements promoted by Sling TV LLC.
To begin, I signed up for the Sling''s "7 days Free Trial" in December 2016. As with numerous subscription-based services, I was prompted to enter my credit card information before receiving the trial. Prior to the completion of the seventh (7th) day, I contacted Sling to cancel the trial and dispute the charge of $160.00 that was charged to my credit card.
When I signed up through Sling's 7 day Advertisement, I was under the reasonable belief and impression that the service would be provided for 7 days free, with an additional charge AFTER the seventh (7th) day. Navigating their site, I am/was under the reasonable belief and impression that any and all of the packages were subject to the same advertisement because each package plan was offered after clicking on the button captioned, “Start your 7 days trial free.”
I contacted two customer representatives, including a supervisor, and was dismayed by the lack of professionalism displayed by the two customer representatives. As I explained to the representatives and the supervisor, the advertisement through Sling.com was/is highly and grossly misleading. I was appalled at the customer service, and demanded a refund because I cancelled the subscription before the 7th day. The representatives and supervisor refused to honor the offer and adamantly refused refund the wrongful charges. They maintained that I had signed up for a one-year package. On the telephone, I walked them through my online steps, explaining that the package was available for selection after clicking on the “7 days Free Trial” button. Still, Sling representatives and the supervisor refused to honor the advertisement and grant the refund.
I feel highly misled and uncomfortable with Sling's business and advertisement practices. Regardless, the online advertisement needs to be changed to address these deceptive concerns immediately so that others are not misled or deceived. It is my opinion and fear that numerous prospective customers could be easily misled by Sling’s practices. I advise consumers to report this suspicious behavior to the FTC to ensure Sling’s compliance with federal law.
So, i saw sling T.V ads on online about using the 7 day FREE trail. So, i took advanage of it on 10/24/2016 I sign up for Sling T.V. for a 7 day Free Trail. I enjoy it because im a big fan of AMC. So, when it was 10/30/2016 @ 1pm i call sling T.v to cancel my service because the 7 day free trail was over. They responded no problem, however they still charge my debit for $19.99 is that SHADY or WHAT? IM sure alot of consumers go through same with Sling . They are complete SCAM ARTISTS. I was very frustated when i glance @ my banking account seeing $19.99 deducted I call them up saying that did u recall me canceling the service @ 10/30/2016 @ 1 pm. They at sling dening that i cancel service and they were refusing to refund me the $19.99. IS that SHADY or WHAT? DONT DEAL WITH SLING T.V. THEY ARE COMPLETE SCAM ARTISTS! Even when u create your account n password they ask u for credit card information from the jump they got bad intentions.
Earlier this month I got a notification that a new account had been set up for me at Sling TV. My name was not on the email anywhere. I passed it off as a phising scam and did nothing with it because I already have cable, Netflix, Amazon Prime, and plenty of streaming access on every device we own.
Now I've got a notification that my card could not be charged. Of course it couldn't. I didn't set up the account. Their little phising scam was going one step farther. It had the last for digits of a credit card, but it wasn't one of mine.
I messaged them through Facebook as they don't have a good contact email on their site and they indicated the account was set up with them. Now they want another credit card so they can charge it for this month and then cancel my subscription.
I've told them this is an obvious scam and fraud and I would be reporting them.
I signed up to try sling tv and I realized that sometimes there is no picture. In other words the tv turns black, and I also could not watch it on two TVs. The picture quality was clear on a roku tv, but for my sumsung tv it was horrible. On the seventh day I cancelled the service and I was billed the following day. I think this is FALSE ADVERTISING! !!