I signed-up for Sling TV's Free 1 week trial to watch the NCAA Final Four (2016) and attempted to cancel the service the next day. When one sign's into their account, it is not obvious or clear how to cancel your account. There is no "Cancel Subscription" button any where on the main account pages. It would appear that they make it intentionally confusing by having a button that says "Start Service". Of course anyone that has an account has already signed-up for the service, so you would not think to add additional services when you're looking to cancel your account.
Click the Cancel Subscription link on your account page". As previously mentioned, there is no Cancel Subscription button. Their instructions are incorrect or, perhaps, intentionally deceptive. That same page has images to show you how cancel your account, however, the images appear to be made intentionally small and faded so that they are not legible. Even when you click on an image to enlarge it, the image is still faded and small so that it cannot be clearly seen.
After 40 mintues attempting to cancel my free subscription, I could not figure it out (and I'm a smart, tech savy individual). So, I finally used their contact us form to request cancellation. When I hadn't heard from them in 48 hours, I made a second request via the same contact us form. The next day I received two email that indicated more information was required to cancel the account. Please note, I was signed into my account, which reference my email used to open the account as well as indicated the last four digits of the credit card used. The emails provide no means of reply, no phone number and no email address to reply. Clearly this is intentional.
Wouldn't you know, our credit card was charged $19.99. So, I went back online (remember, I've been provided no clear means to contact Sling TV customer service, support or billing) and used the contact form to once again (3 times now) to cancel the account. Additionally, I figured I'd try to select the "Start Subscription" button, even though this was the last thing I wanted to do with this awful, fraudulent company. There were two services with check boxes next to them, one for the Free Trial and one alongside their standard service for $19.99. Since there were already checks in these boxes I selected the "Cancel" button. There was no indication of any kind that selecting that button did anythin. No text confirming cancellation, no landing page, nothing. I simply was taken back to the main account page. I tried again thinking maybe I made an error. I had not. The cancellation process is intentionally confusing and obtuse.
If anyone else has had this experience, perhaps a class action lawsuit is in order. I'm certain that all of the above experiences are shared by many, many other unhappy customers. I hope some attorney looks into this matter and decides to go after this fraudlent, deceptive company.
A promotion (unable to fully recall the promotion, I think it was no payment for 3 months) was offered by Sling TV for International channel programs and I attempted to signup in May for it. When I entered all details in online and provided credit card information to process it, the transaction failed. I attempted with another email address (mine as well as my husband’s) to determine if that email address worked. Even that didn't work. Called Customer service and tried to process the transaction. At the end, when nothing worked, the Customer service said, for some reason my email address is not getting the promotion as I was a past customer. At that point, I decided to use Direct Dish option and informed customer service to cancel my account. I didn't realize at that point, my previous attempts with 2 other email addresses also had opened accounts. I didn't know, at this point, I had 3 accounts with Sling TV! I thought the account was cancelled and didn't think about this until I saw in my bank statement in August for $35 Sling TV charge. It appears the promotion was applied for 3 months no billing and from August I was being charged. I called Sling TV and asked them to cancel. In Sep billing, I didn't see any charges in bank statement and assumed everything was ok. I also have a linked credit card with bank account. It appears, when the transactions failed in my attempts, I had used the linked credit card for the other two failed attempts. In my credit card statements, I noticed 2 charges each month, from the month of August. Unfortunately, I didn't see the credit card statements in online (since I signed up for online statement) until today 11/27/15. I had been charged $35 twice, each month. So, from Aug, $70 had been charged to my card - with no pre-notification to my email address on record about such charges. When I called customer service, I was only criticized for using multiple email addresses to sign up and no apologies for charging me multiple times. They also claimed, one of the accounts had misspelled email address. It is very wrong for the company to keep charging with no notification about the billing. The company did not bother to assist by crediting the duplicated charges. The company supervisor also didn't make any attempt to understand the issue. At this point, I am told the accounts are cancelled. I would not know until I see next month credit card statement. I have also contacted my credit card company and disputed the charges since August.
Back in February 2015, there was a lot of buzz about this new service called SLING. I could watch live TV on my Roku and the channel selection was decent.
I visited their website and signed up for a free 7 day trial. Here's where the company gets you:
a) After clicking on the 7 day free trial, you get promped to choose a package. I chose the $20 a month one.
b) You are asked to enter your email and create a password. Voilá, no problemo.
c) Now I have to enter my credit card and billing information. Hey hey, wait a minute, this is kinda fast, huh? Hey, is 7 days free trial, so, why not? *enters the info*
d) Congratulations! Go watch your tv and have fun!
After installing the app, I log on on Roku... And nothing. So, let's see the subscription login information.
After hours of waiting for email, I log on sling and the username and password do not exist. So, I repeat the process, making sure I have the right password, and, whoohoo! I have live TV. Or so I thought.
Long story short: The service was terrible, choppy and slow. I simply didn't think the channel line up was worth $20 a month, so, 24 hours later, I cancelled my service. No problemo! No hard feelings! Buh-Bye!
6 Months later, after checking my credit card statement, I noticed "SLING TV - $19.99" and in fact, it was charged on a monthly basis... since February 2015.
After trying to log in to the site without luck, I called the 1 800 number and I was informed that I made a TYPO on my email address. So, SLING TV has been happily charging my card for a service I can't even have access to.
They said I'll get a two month refund and that's all they can do. Here is where the fraud is:
If you click on the 7 day free trial link, you are immediately prompted to provide your email and create a password. Then you have to provide credit card and billing information. No questions asked. Just give your credit card information. Any suscription based site will first ask you to create an account, CONFIRM YOUR EMAIL, CLICK ON AN ACTIVATION LINK and then proceed to "check out".
If you unwillingly made a typo or entered your information wrong, good luck. You are going to be charged and have no way to correct your information or cancel.
I hate when companies nickel and dime you with all these loopholes and legal fine print hoping the user never notices these recurrent charges. The process to sign up is all flawed and needs some serious revision to avoid people signing with the wrong credentials without even confirming if the email account is valid, just to charge $20 a month wether the user even exists. Since 1995 I've received confirmation/activation emails before proceeding to checkout. So, I lost $80 for a service I could not even log in.
Sling Media, Inc Reviews
I signed-up for Sling TV's Free 1 week trial to watch the NCAA Final Four (2016) and attempted to cancel the service the next day. When one sign's into their account, it is not obvious or clear how to cancel your account. There is no "Cancel Subscription" button any where on the main account pages. It would appear that they make it intentionally confusing by having a button that says "Start Service". Of course anyone that has an account has already signed-up for the service, so you would not think to add additional services when you're looking to cancel your account.
Click the Cancel Subscription link on your account page". As previously mentioned, there is no Cancel Subscription button. Their instructions are incorrect or, perhaps, intentionally deceptive. That same page has images to show you how cancel your account, however, the images appear to be made intentionally small and faded so that they are not legible. Even when you click on an image to enlarge it, the image is still faded and small so that it cannot be clearly seen.
After 40 mintues attempting to cancel my free subscription, I could not figure it out (and I'm a smart, tech savy individual). So, I finally used their contact us form to request cancellation. When I hadn't heard from them in 48 hours, I made a second request via the same contact us form. The next day I received two email that indicated more information was required to cancel the account. Please note, I was signed into my account, which reference my email used to open the account as well as indicated the last four digits of the credit card used. The emails provide no means of reply, no phone number and no email address to reply. Clearly this is intentional.
Wouldn't you know, our credit card was charged $19.99. So, I went back online (remember, I've been provided no clear means to contact Sling TV customer service, support or billing) and used the contact form to once again (3 times now) to cancel the account. Additionally, I figured I'd try to select the "Start Subscription" button, even though this was the last thing I wanted to do with this awful, fraudulent company. There were two services with check boxes next to them, one for the Free Trial and one alongside their standard service for $19.99. Since there were already checks in these boxes I selected the "Cancel" button. There was no indication of any kind that selecting that button did anythin. No text confirming cancellation, no landing page, nothing. I simply was taken back to the main account page. I tried again thinking maybe I made an error. I had not. The cancellation process is intentionally confusing and obtuse.
If anyone else has had this experience, perhaps a class action lawsuit is in order. I'm certain that all of the above experiences are shared by many, many other unhappy customers. I hope some attorney looks into this matter and decides to go after this fraudlent, deceptive company.
A promotion (unable to fully recall the promotion, I think it was no payment for 3 months) was offered by Sling TV for International channel programs and I attempted to signup in May for it. When I entered all details in online and provided credit card information to process it, the transaction failed. I attempted with another email address (mine as well as my husband’s) to determine if that email address worked. Even that didn't work. Called Customer service and tried to process the transaction. At the end, when nothing worked, the Customer service said, for some reason my email address is not getting the promotion as I was a past customer. At that point, I decided to use Direct Dish option and informed customer service to cancel my account. I didn't realize at that point, my previous attempts with 2 other email addresses also had opened accounts. I didn't know, at this point, I had 3 accounts with Sling TV! I thought the account was cancelled and didn't think about this until I saw in my bank statement in August for $35 Sling TV charge. It appears the promotion was applied for 3 months no billing and from August I was being charged. I called Sling TV and asked them to cancel. In Sep billing, I didn't see any charges in bank statement and assumed everything was ok. I also have a linked credit card with bank account. It appears, when the transactions failed in my attempts, I had used the linked credit card for the other two failed attempts. In my credit card statements, I noticed 2 charges each month, from the month of August. Unfortunately, I didn't see the credit card statements in online (since I signed up for online statement) until today 11/27/15. I had been charged $35 twice, each month. So, from Aug, $70 had been charged to my card - with no pre-notification to my email address on record about such charges. When I called customer service, I was only criticized for using multiple email addresses to sign up and no apologies for charging me multiple times. They also claimed, one of the accounts had misspelled email address. It is very wrong for the company to keep charging with no notification about the billing. The company did not bother to assist by crediting the duplicated charges. The company supervisor also didn't make any attempt to understand the issue. At this point, I am told the accounts are cancelled. I would not know until I see next month credit card statement. I have also contacted my credit card company and disputed the charges since August.
Back in February 2015, there was a lot of buzz about this new service called SLING. I could watch live TV on my Roku and the channel selection was decent.
I visited their website and signed up for a free 7 day trial. Here's where the company gets you:
a) After clicking on the 7 day free trial, you get promped to choose a package. I chose the $20 a month one.
b) You are asked to enter your email and create a password. Voilá, no problemo.
c) Now I have to enter my credit card and billing information. Hey hey, wait a minute, this is kinda fast, huh? Hey, is 7 days free trial, so, why not? *enters the info*
d) Congratulations! Go watch your tv and have fun!
After installing the app, I log on on Roku... And nothing. So, let's see the subscription login information.
After hours of waiting for email, I log on sling and the username and password do not exist. So, I repeat the process, making sure I have the right password, and, whoohoo! I have live TV. Or so I thought.
Long story short: The service was terrible, choppy and slow. I simply didn't think the channel line up was worth $20 a month, so, 24 hours later, I cancelled my service. No problemo! No hard feelings! Buh-Bye!
6 Months later, after checking my credit card statement, I noticed "SLING TV - $19.99" and in fact, it was charged on a monthly basis... since February 2015.
After trying to log in to the site without luck, I called the 1 800 number and I was informed that I made a TYPO on my email address. So, SLING TV has been happily charging my card for a service I can't even have access to.
They said I'll get a two month refund and that's all they can do. Here is where the fraud is:
If you click on the 7 day free trial link, you are immediately prompted to provide your email and create a password. Then you have to provide credit card and billing information. No questions asked. Just give your credit card information. Any suscription based site will first ask you to create an account, CONFIRM YOUR EMAIL, CLICK ON AN ACTIVATION LINK and then proceed to "check out".
If you unwillingly made a typo or entered your information wrong, good luck. You are going to be charged and have no way to correct your information or cancel.
I hate when companies nickel and dime you with all these loopholes and legal fine print hoping the user never notices these recurrent charges. The process to sign up is all flawed and needs some serious revision to avoid people signing with the wrong credentials without even confirming if the email account is valid, just to charge $20 a month wether the user even exists. Since 1995 I've received confirmation/activation emails before proceeding to checkout. So, I lost $80 for a service I could not even log in.