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Sleep Country Canada


Country Canada
City West Vancouver, British Columbia
Address 1802 Marine Dr
Phone 1-844-748-0206
Website https://www.sleepcountry.ca/

Sleep Country Canada Reviews

  • Feb 5, 2022

A mattress was bought at the Stoney Creek store, from salesperson Joseph Windsor, on 01/20/2022, for $1499 + tax. I told the salesperson, that I struggled with the smell of foam and that I was unable to use a mattress topper bought from them 18 months ago. The mattress model had no smell in the showroom. I was told the mattress would be delivered from the warehouse and to expect a smell that would go in a week.

I was assured that if there was an issue, the mattress had a 100 day comfort guarantee and could be returned. The mattress was delivered on 01/23/2022. The smell was so strong, it made me cough and unable to sleep. Even when I moved the mattress to my outside cabana, the smell coming into the house continued to make me ill.

When I called customer service to explain the difficulty I was experiencing, I was advised that no refund was possible, only an exchange. On 01/26/22 I called the salesperson at the Stoney Creek store. I offered to exchange the mattress for the floor model and was told it was not possible. I was offered a free exchange of the same mattress model and if it still caused smell issues, I could get a refund. When the new mattress was exchanged on 01/28/22 the smell was equally strong.

I also noticed that the plastic was torn at the back and the mattress was dirty. I hoped that the torn plastic might help with dissipating the smell, but it did not. I contacted Joseph again on 01/02/22 and was told no refund was possible as it was not his call and he emailed head office. I called customer service several times, to follow up. I have now been offered a refund with a 30% restocking fee. I have been told that the salesperson made a mistake.

There has been no accountability for the misrepresentation of guarantees by the salesperson, nor for the delivery of a dirty mattress. This company appears to tell a customer anything for a sale then once they have the money have no concern for the customer satisfaction or product quality. The mattress is making me ill but they refuse to do anything.

  • Jan 20, 2021

Caution when shopping at Sleep Country West Vancouver. I purchased a mattress from Len Hazelton and when it arrived it was not the one I ordered. I called him and asked for a explanation, he then yelled at me and laughed at me and said what do you want from me.

I said i want the mattress I ordered , He then said that was a maojor up charge. He ripped me off hoping I would not notice. Careful watch out for LEN HAZELTON he will ripp you off SCAM ARTIST LEN HAZELTON

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