My husband and I went through great lengths interviewing pool companies to resurface our pool and lay travertine over exisiting terrazzo- about 6 companies total; ours was a special project b/c of the low level of our sliding glass doors.
Robert and Dina are great sales people and told me they are a family owned company (not) that does not sub out any of the work- in fact, they said the only project to be outsourced was the drain pipe under the newly laid travertine...
Unfortunatly, we chose them for the project when I should've went with .
Robert said that he would be on site everyday- which was a lie, he only showed up to pick up the incremental payment checks. I also asked if he can forsee any unexpected cost and he assured me no- which was great when the pool was drained and he said we needed to spend $2,000 extra to chip out the previous layers of plaster- knowing our home was built in the 1960s and in the pool resurfing business, he d**n well knew that could be an "unexpected expense."
The whole project was mismanaged; differernt crews should up everyday sporting the work shirts of other pool companies like Cliffs pools... no one spoke engish and Robert was never there. I told them I wanted the metal railing removed- who wouldn't for a $20,000 remodel- I watched in horror as the workers were placing and cutting travertine around it. Robert said "do you want to keep the drain hole/pipe exposed" and I said of course to keep the pool from over flowing.
Well, don't you know, they covered the pipe, b.c there is zero communication with this circus.
As per Robert's suggesstion we matched the travertine tiles for the water line in the pool; little did we know (I mean he's the professional) you never do this bc travertine is too pourous and it flakes inside the pool and won't last LOL
to make mattters worse, with all the decit and mismanagemnt they don't require 'their' workers to wear face masks- this is unfair to put illegal and immigrant workers health at risk.
The project was completed in May and thats when the fun began... their pool guy Gil was supoosed to maintain the new pool surface and chemcal levels for the first month. Gil did not only mis-manage the chemicals, he also ruined the pool resurface with vaccum marks and didn't scrub the tiles- so within a month we developed black mold and green and yellow algae all over our new pool surface- it had to be shocked and our old pool filter was covered with black mold- you'd think after $20K this company would've replaced the pool filter from the get go.
Mold, marks and an overflowing pool. It took weeks for them to send yet another subcontractor to install a drain line... and guess what, it doesn't work.
Weeks and weeks and we are constantly blown off by both Robert and Dina to properly fix the drain line and to no avail. LOL
My biggest regret of all my home projects was choosing Skylar pools... as well as not looking online for all their bad revews.
This is the epiodome of South Florida s**t show bad business and I hope no one ever has to experience this poor workmanship and deciet like we have gone though.
Done in May and were still dealing with these clowns in Novmeber to get a simple job right LOL
Skyler Pools and Spas Reviews
My husband and I went through great lengths interviewing pool companies to resurface our pool and lay travertine over exisiting terrazzo- about 6 companies total; ours was a special project b/c of the low level of our sliding glass doors.
Robert and Dina are great sales people and told me they are a family owned company (not) that does not sub out any of the work- in fact, they said the only project to be outsourced was the drain pipe under the newly laid travertine...
Unfortunatly, we chose them for the project when I should've went with .
Robert said that he would be on site everyday- which was a lie, he only showed up to pick up the incremental payment checks. I also asked if he can forsee any unexpected cost and he assured me no- which was great when the pool was drained and he said we needed to spend $2,000 extra to chip out the previous layers of plaster- knowing our home was built in the 1960s and in the pool resurfing business, he d**n well knew that could be an "unexpected expense."
The whole project was mismanaged; differernt crews should up everyday sporting the work shirts of other pool companies like Cliffs pools... no one spoke engish and Robert was never there. I told them I wanted the metal railing removed- who wouldn't for a $20,000 remodel- I watched in horror as the workers were placing and cutting travertine around it. Robert said "do you want to keep the drain hole/pipe exposed" and I said of course to keep the pool from over flowing.
Well, don't you know, they covered the pipe, b.c there is zero communication with this circus.
As per Robert's suggesstion we matched the travertine tiles for the water line in the pool; little did we know (I mean he's the professional) you never do this bc travertine is too pourous and it flakes inside the pool and won't last LOL
to make mattters worse, with all the decit and mismanagemnt they don't require 'their' workers to wear face masks- this is unfair to put illegal and immigrant workers health at risk.
The project was completed in May and thats when the fun began... their pool guy Gil was supoosed to maintain the new pool surface and chemcal levels for the first month. Gil did not only mis-manage the chemicals, he also ruined the pool resurface with vaccum marks and didn't scrub the tiles- so within a month we developed black mold and green and yellow algae all over our new pool surface- it had to be shocked and our old pool filter was covered with black mold- you'd think after $20K this company would've replaced the pool filter from the get go.
Mold, marks and an overflowing pool. It took weeks for them to send yet another subcontractor to install a drain line... and guess what, it doesn't work.
Weeks and weeks and we are constantly blown off by both Robert and Dina to properly fix the drain line and to no avail. LOL
My biggest regret of all my home projects was choosing Skylar pools... as well as not looking online for all their bad revews.
This is the epiodome of South Florida s**t show bad business and I hope no one ever has to experience this poor workmanship and deciet like we have gone though.
Done in May and were still dealing with these clowns in Novmeber to get a simple job right LOL