On July 5th, I ordered the "FREE" sample off of the website: www.skinnymechocolate.com/free-trial. I understood that I would be paying for shipping and gave them my card information. They charged $5.34 for shipping, but for a full box of chocolate, I felt this was not unreasonable. On July 16th, I received the chocolate via in my mailbox. The box was damaged, and the chocolate had been exposed to the heat of Arizona where I reside (109 degree that day). There was no protective packaging to prevent damage to the chocolate.
My disappointment quickly turned to anger when I checked my bank account. Before I had even had the opportunity to try this free sample, a charge of 37.77 was debited from my bank account. When I called them on July 17th, they explained that by ordering the free box I was actually signing up for a subscription service (which is stated in the superfine print on the webpage). However, assuming that the box I received was considered the "free sample," I was charged for another box of chocolate (through a subscription) that I NEVER received.
This company is, at BEST, UNETHICAL in their business practices and in my mind, fraudulent. I never intended to sign up for a subscription service but will accept responsibility for not reading fine print. What I will not accept is FALSE ADVERTISING that advertises "FREE" Samples that cost over $40.00! BUYER BEWARE. Any company that has to rely on unfair business practices such as these do not have products worth their value!
On 6/7/2020 I paid for a "free" box of chocolates a fee of $4.95 for shipping. Three weeks later, I was billed $34.95 for a box that I never received. I called their number and was on hold for a half hour and gave up. I'm now calling my credit card company to dispute the charge.
I took the opportunity to try a sugar free/diabetic chocolate for an introductory price of $5.00 including shipping. The following month my bank account shows an additional charge for $34.99.
I had not requested any additional product. The charged for shipment never arrived.
First, they subscribe you to their delivery service with making it clear that's what they're doing. So I call them using the phone number that is all over their website. It isn't their number! It goes to a cable company. So I email them asking them to cancel. They email me back saying that cancelations can only be done over the phone. How can I do that when they won't give me a phone number that actually gets to them? The only way I can prevent getting another box is to change the "next shipment" date. I don't really want to do that for the rest of my life because they won't cancel the subscription!
I ordered back in April and getting the same response how one item I ordered is back ordered and they will ship in a week. Already been charged over a month ago! Sent another email and got the same response and saying it will ship in a couple of days. I am going to call and cancel my order, demand a refund and also call my cc. company! Ugh
I ordered (online) over $100 of chocolate from this company on April 11. I was emailed a shipping notification that same day. And my credit card was also charged on that same day. After waiting over a week for my shipment and seeing no movement when I checked the tracking number they provided, I contacted them. This is when they started with the excuses - we are back ordered, we are moving, we are installing a new system, we are changing our packaging. So I asked when I could expect the order (remember, I already had a shipping "notification" and they already had my money). They said 2-3 weeks. So I waited.
On May 2, I received another shipping notification. The email subject line specifically said "Your Chocolates are on the way!!!" So I checked the tracking number they provided. Again, no movement. Nothing. So after 3 days with no movement per the tracking number (had not even been given to the shipper yet), I started trying to get through to them again.
Their customer service sent me canned messages (same exact wording as the first time I followed up - meaning this is an auto-responder). So after another two days, I went out to their Facebook page and posted a message. They responded asking me to post a private message with the specifics - which I did. Again, no response. However, I did get responses from other people who were having similar difficulties and were struggling with the company to get a refund.
So I posted a message to the company that I was going to report a disputed charge with my credit card company and contact the third party who had promoted their company to me to tell them of my experience and ask them to never promote this company to me again. And I indicated that if they had not shipped my order within 3 business days, I would report them to the Better Business Bureau and other online resources to warn others of their dishonest business practices.
They responded indicating that they could not guarantee when my order would be shipped (after a month and with two false shipping notices in my inbox). That their system updates had slowed down deliveries. And did I want to cancel my order. I said YES, I wanted to cancel my order and I wanted my money returned. They came back and said that they had just heard that they would be restocked "tomorrow" and asked if I still wanted to cancel my order. (Notice that earlier in that conversation the problem was a system upgrade, but then it became about restocking?)
I confirmed my desire to cancel my order - because by now I didn't believe anything they said - and indicated that I was placing a disputed charge with my bank on the money they had collected almost a month previously. They responded indicating that if I disputed the charge, they would be unable to process my refund and would have to refer it to another area of the business. I ignored them as this looked like more stalling tactics to me. So they responded that they had processed the refund and that I should see it in 3-7 days when my credit card company posted it. (My credit card company told me they post those transactions within 1-2 business days of receipt.)
Given all their previous false statements, I still don't believe them. And I am waiting to find out if they have actually refunded my money or not. But this was a full month of hassle - when SkinnyMe had my money, were sending me false shipment notices (twice!), were providing all kinds of excuses and using various stalling techniques to delay me taking action on this. And I am done.
I have documentation of all this - emails, screen shots of message threads on Facebook, etc. So I can back all of this up. The sad part is that this company does have a great product. It really is wonderful chocolate, but if you never get what you order, it is pointless. So if this report saves anyone else from the kind of hassle I went through, then it is worth the time to post it. Do not order from this company. Find someone else who provides a comparable product. Even if they are not out there right now, they will be. Because people like me want this kind of product, but we don't want to be ripped off in trying to buy it.
I ordered a "free" sample of chocolates but did not see in the very small print that if it was not cancelled in 15 daysI would be charged 39.95 for the order. OK,my fault. I called in Sept to cancel ALL subscriptions and thinking that this is a reputable company felt assured that it was taken care of. Oh NO this trash company has charged me FOUR times since telling me that ALL subscritions have been cancelled.
These guys are running a criminal scram do not buy anything from them. I will be reporting this to my financial instituion and my State Bearu of Consumer Affairs and blasting all over Social media till HELL freezes over.
The chocolate is ok and too sweet. But, the most frustrating thing is trying to cancel the subscription!! Calling 1-855-354-6917 and emailing to [email protected] hasn't worked and the company continues to send the shipment. I will be contacting the BBB with complaint and will continue to email and call each month and begin returning the product until I hope I never see another Skinny Me Chocolate again!
SkinnyMe Chocolate Reviews
On July 5th, I ordered the "FREE" sample off of the website: www.skinnymechocolate.com/free-trial. I understood that I would be paying for shipping and gave them my card information. They charged $5.34 for shipping, but for a full box of chocolate, I felt this was not unreasonable. On July 16th, I received the chocolate via in my mailbox. The box was damaged, and the chocolate had been exposed to the heat of Arizona where I reside (109 degree that day). There was no protective packaging to prevent damage to the chocolate.
My disappointment quickly turned to anger when I checked my bank account. Before I had even had the opportunity to try this free sample, a charge of 37.77 was debited from my bank account. When I called them on July 17th, they explained that by ordering the free box I was actually signing up for a subscription service (which is stated in the superfine print on the webpage). However, assuming that the box I received was considered the "free sample," I was charged for another box of chocolate (through a subscription) that I NEVER received.
This company is, at BEST, UNETHICAL in their business practices and in my mind, fraudulent. I never intended to sign up for a subscription service but will accept responsibility for not reading fine print. What I will not accept is FALSE ADVERTISING that advertises "FREE" Samples that cost over $40.00! BUYER BEWARE. Any company that has to rely on unfair business practices such as these do not have products worth their value!
On 6/7/2020 I paid for a "free" box of chocolates a fee of $4.95 for shipping. Three weeks later, I was billed $34.95 for a box that I never received. I called their number and was on hold for a half hour and gave up. I'm now calling my credit card company to dispute the charge.
I tried to open the link and my antivirus shut it down, reporting it is unsafe. I quarantined the site.
I took the opportunity to try a sugar free/diabetic chocolate for an introductory price of $5.00 including shipping. The following month my bank account shows an additional charge for $34.99.
I had not requested any additional product. The charged for shipment never arrived.
First, they subscribe you to their delivery service with making it clear that's what they're doing. So I call them using the phone number that is all over their website. It isn't their number! It goes to a cable company. So I email them asking them to cancel. They email me back saying that cancelations can only be done over the phone. How can I do that when they won't give me a phone number that actually gets to them? The only way I can prevent getting another box is to change the "next shipment" date. I don't really want to do that for the rest of my life because they won't cancel the subscription!
Rip Off??
I ordered back in April and getting the same response how one item I ordered is back ordered and they will ship in a week. Already been charged over a month ago! Sent another email and got the same response and saying it will ship in a couple of days. I am going to call and cancel my order, demand a refund and also call my cc. company! Ugh
I ordered (online) over $100 of chocolate from this company on April 11. I was emailed a shipping notification that same day. And my credit card was also charged on that same day. After waiting over a week for my shipment and seeing no movement when I checked the tracking number they provided, I contacted them. This is when they started with the excuses - we are back ordered, we are moving, we are installing a new system, we are changing our packaging. So I asked when I could expect the order (remember, I already had a shipping "notification" and they already had my money). They said 2-3 weeks. So I waited.
On May 2, I received another shipping notification. The email subject line specifically said "Your Chocolates are on the way!!!" So I checked the tracking number they provided. Again, no movement. Nothing. So after 3 days with no movement per the tracking number (had not even been given to the shipper yet), I started trying to get through to them again.
Their customer service sent me canned messages (same exact wording as the first time I followed up - meaning this is an auto-responder). So after another two days, I went out to their Facebook page and posted a message. They responded asking me to post a private message with the specifics - which I did. Again, no response. However, I did get responses from other people who were having similar difficulties and were struggling with the company to get a refund.
So I posted a message to the company that I was going to report a disputed charge with my credit card company and contact the third party who had promoted their company to me to tell them of my experience and ask them to never promote this company to me again. And I indicated that if they had not shipped my order within 3 business days, I would report them to the Better Business Bureau and other online resources to warn others of their dishonest business practices.
They responded indicating that they could not guarantee when my order would be shipped (after a month and with two false shipping notices in my inbox). That their system updates had slowed down deliveries. And did I want to cancel my order. I said YES, I wanted to cancel my order and I wanted my money returned. They came back and said that they had just heard that they would be restocked "tomorrow" and asked if I still wanted to cancel my order. (Notice that earlier in that conversation the problem was a system upgrade, but then it became about restocking?)
I confirmed my desire to cancel my order - because by now I didn't believe anything they said - and indicated that I was placing a disputed charge with my bank on the money they had collected almost a month previously. They responded indicating that if I disputed the charge, they would be unable to process my refund and would have to refer it to another area of the business. I ignored them as this looked like more stalling tactics to me. So they responded that they had processed the refund and that I should see it in 3-7 days when my credit card company posted it. (My credit card company told me they post those transactions within 1-2 business days of receipt.)
Given all their previous false statements, I still don't believe them. And I am waiting to find out if they have actually refunded my money or not. But this was a full month of hassle - when SkinnyMe had my money, were sending me false shipment notices (twice!), were providing all kinds of excuses and using various stalling techniques to delay me taking action on this. And I am done.
I have documentation of all this - emails, screen shots of message threads on Facebook, etc. So I can back all of this up. The sad part is that this company does have a great product. It really is wonderful chocolate, but if you never get what you order, it is pointless. So if this report saves anyone else from the kind of hassle I went through, then it is worth the time to post it. Do not order from this company. Find someone else who provides a comparable product. Even if they are not out there right now, they will be. Because people like me want this kind of product, but we don't want to be ripped off in trying to buy it.
I ordered a "free" sample of chocolates but did not see in the very small print that if it was not cancelled in 15 daysI would be charged 39.95 for the order. OK,my fault. I called in Sept to cancel ALL subscriptions and thinking that this is a reputable company felt assured that it was taken care of. Oh NO this trash company has charged me FOUR times since telling me that ALL subscritions have been cancelled.
These guys are running a criminal scram do not buy anything from them. I will be reporting this to my financial instituion and my State Bearu of Consumer Affairs and blasting all over Social media till HELL freezes over.
The chocolate is ok and too sweet. But, the most frustrating thing is trying to cancel the subscription!! Calling 1-855-354-6917 and emailing to [email protected] hasn't worked and the company continues to send the shipment. I will be contacting the BBB with complaint and will continue to email and call each month and begin returning the product until I hope I never see another Skinny Me Chocolate again!