My 10/3/2015 visit to the 10315 Lakewood Blvd. Downey, CA. Sizzler will be my final visit there or any Sizzlers EVER AGAIN. The manager left me traumatized. I will never be able to forget the mistreatment, embarrassment and the feeling that he was inciting an attack on me by humiliating me, defaming me in front of other customers and staff without just cause. I will never get over it. I am severely, emotionally hurt beyond repair. All because of a 12 oz. steak!!! I had been there a few times before with my family in the past. I had been there a few times just myself and husband in the past. This occasion: myself and my husband. Order: 12 oz. steak well done- mine. 6 oz. steak well done, unlimited shrimp-husbands. 2 salad bars, 2 beverages.
We sat, we didn't visit the salad bar as we always wait to have our mains first. Didn't mind waiting the 30+ minutes. The waiter kindly placed the plates on our table, then left, I cut into the steak on one end and it was completely raw.
I thought that the end part probably didn't get cooked, because it probably stuck out of the cooking area or something mischievous like that. I could live without a small uncooked section. I cut another slice. It was the same, and another; still raw. I cut right down the middle of it and it was raw, it was only seared on the surface, but pulsating raw inside. I saw the manager, I ushered him over. He saw the 'well done' wooden marker on the plate. Saw the steak. He apologized and took it to the kitchen. I said "Thank you" 20 minutes later a different waiter came over with it. This waiter saw that I had no utensils (the knife and fork was left on the plate when it was taken) He said he would be back. He came back. 10 minutes later. On his way to get me some eating utensils the waiter went from table to table first, in and out of the kitchen which was visible from where I was sat. He brought the utensils, I politely thanked him and he walked away. I saw the sliced pieces of steak were severely dehydrated now. I was going to cut into the remaining bigger piece and have that, and bid farewell to the dehydrated overcooked slices and not mention it.
I cut into the bigger salvaged piece only to discover it was now a medium rare. I don't eat meat unless it's cooked right the way through. I'm sure I'm not the only person who feels this way. I waited until the waiter came by again which took about 15 minutes. My plate was taken a second time.
My husband didn't want to eat his food without me having mine, I insisted that he eat, he discovered that his steak was also raw. He transferred the raw steak to a salad bar plate and walked his plate over to the kitchen, the manager took his plate to have it cooked. Waiter comes back with my steak. I needed utensils again. I saw the slices are now charred. Beyond recognition. Didn't touch that. The very last 2 inch piece was actually gristle. I gave up, what could be done? The steak pieces each be given an IV line? Get them rehydrated? Doubt it. The waiter came back with utensils, I politely made him aware of the now ruined condition; with fine detail, of the once beautiful 12 oz steak. He said "I'm so sorry about that" I said kindly, that it wasn't at all his fault.
I asked to speak to the manager, I wanted to raise awareness as he could prevent this from happening again. He offered me another steak. I had seriously lost my appetite by then- he offered me my money back. He asked to see my receipt. I showed him, I had a two finger grip on it and he tugged gently once, he let go, without taking it. I'm certain that people everywhere know that without a receipt, your purchase is meaningless if you were to lose it. He had a good look at the receipt. I'm sure he knew what a 12 oz. steak is worth also.
Suddenly he says in the scariest, most threatening tone of voice "In about 2 seconds you will get nothing" I was bewildered and said in a very confused voice "Wow, where did that come from?" Instantly he began yelling at me, pointing at me, calling me 'a racist' customers watching as he yelled; I asked him, "Why am I a racist? What have I ever done?" He threatened to call the police and have them there in less than 2 minutes (Would he state such a false urgency for police services to show up?) He continuously called me a racist as I calmly explained that I was surprised that he would threaten me due to the receipt? I was shaking. He could have started a riot. He walked away, brought back $11 claiming that he was charging me full price for the salad bar; I told him that "I didn't visit the salad bar, what would compel me to stay to eat after what he's done?" He then claimed he was going to give me the rest of my money back. He walked away, we got up and walked away from that traumatic prolonged event. I was there for well over an hour to be subjected to a poorly cooked steak, with a side of abuse and slander. By the way, I am multi ethnic/ multi-racial.
I stand at 5 feet 2 and am a petite female. You can only imagine the way I feel, being put in such an undeserving situation, being mistreated, yelled at by a 6 foot 2 'man'; being called names that I didn't deserve to be called. I have had a few severe panic attacks since then and major anxiety after what that Sizzlers manager put me through.
For no reason being called such a horrible name when I myself am of mixed nationalities, is insulting and can only be deemed as a horrible nasty way to hurt me and cause me severe trauma simply because of a 12 oz steak that they ruined. There were people, people with all their eyes on me. Some looked at him as if he was crazy. There was a few staff around that did nothing to stop the managers behavior but I am sure heard him calling me offensive names across the dining area. I was polite, even under the abuse the manager inflicted upon me. I was trying so hard to hold it together. It was extremely embaressing and dehumanizing. I guess over politely addressing a 12 oz steak they ruined, I deserved to be treated with such contempt and hatred.
Nobody there was able to cook a well done steak? You would certainly expect so. They cater to cooking steaks. There is a thermometer they could have used, to measure the internal temperature or maybe common sense to cook a steak that was 12 oz and about 3 inches thick by having a cooking time chart, at least some kind of cooking system, to prevent the outcome that I was forced to go through, you would have thought that someone had some common sense in knowing that by cooking a steak three times over in various pieces would degrade the quality of the steak overall, the manager should have known that, not take his frustrations out on me, causing me a lifetime of ill feelings and the trauma I have suffered and am suffering. I don't think it can ever be fixed. I can't go by a sizzlers without thinking of what he did to me. I cannot think about meat, without being reminded. I can't go an hour without thinking of the dangerous position he placed me in by unjustifiably calling me a racist. I cannot get over his yelling at me. I just can't get over it. It was too heavy of a situation over a 12 oz piece of steak. The outcome didn't go hand in hand with me simply and politely talking about the issues arising over the steak. I am traumatized. I am broken.
Sizzler Reviews
My 10/3/2015 visit to the 10315 Lakewood Blvd. Downey, CA. Sizzler will be my final visit there or any Sizzlers EVER AGAIN. The manager left me traumatized. I will never be able to forget the mistreatment, embarrassment and the feeling that he was inciting an attack on me by humiliating me, defaming me in front of other customers and staff without just cause. I will never get over it. I am severely, emotionally hurt beyond repair. All because of a 12 oz. steak!!! I had been there a few times before with my family in the past. I had been there a few times just myself and husband in the past. This occasion: myself and my husband. Order: 12 oz. steak well done- mine. 6 oz. steak well done, unlimited shrimp-husbands. 2 salad bars, 2 beverages.
We sat, we didn't visit the salad bar as we always wait to have our mains first. Didn't mind waiting the 30+ minutes. The waiter kindly placed the plates on our table, then left, I cut into the steak on one end and it was completely raw.
I thought that the end part probably didn't get cooked, because it probably stuck out of the cooking area or something mischievous like that. I could live without a small uncooked section. I cut another slice. It was the same, and another; still raw. I cut right down the middle of it and it was raw, it was only seared on the surface, but pulsating raw inside. I saw the manager, I ushered him over. He saw the 'well done' wooden marker on the plate. Saw the steak. He apologized and took it to the kitchen. I said "Thank you" 20 minutes later a different waiter came over with it. This waiter saw that I had no utensils (the knife and fork was left on the plate when it was taken) He said he would be back. He came back. 10 minutes later. On his way to get me some eating utensils the waiter went from table to table first, in and out of the kitchen which was visible from where I was sat. He brought the utensils, I politely thanked him and he walked away. I saw the sliced pieces of steak were severely dehydrated now. I was going to cut into the remaining bigger piece and have that, and bid farewell to the dehydrated overcooked slices and not mention it.
I cut into the bigger salvaged piece only to discover it was now a medium rare. I don't eat meat unless it's cooked right the way through. I'm sure I'm not the only person who feels this way. I waited until the waiter came by again which took about 15 minutes. My plate was taken a second time.
My husband didn't want to eat his food without me having mine, I insisted that he eat, he discovered that his steak was also raw. He transferred the raw steak to a salad bar plate and walked his plate over to the kitchen, the manager took his plate to have it cooked. Waiter comes back with my steak. I needed utensils again. I saw the slices are now charred. Beyond recognition. Didn't touch that. The very last 2 inch piece was actually gristle. I gave up, what could be done? The steak pieces each be given an IV line? Get them rehydrated? Doubt it. The waiter came back with utensils, I politely made him aware of the now ruined condition; with fine detail, of the once beautiful 12 oz steak. He said "I'm so sorry about that" I said kindly, that it wasn't at all his fault.
I asked to speak to the manager, I wanted to raise awareness as he could prevent this from happening again. He offered me another steak. I had seriously lost my appetite by then- he offered me my money back. He asked to see my receipt. I showed him, I had a two finger grip on it and he tugged gently once, he let go, without taking it. I'm certain that people everywhere know that without a receipt, your purchase is meaningless if you were to lose it. He had a good look at the receipt. I'm sure he knew what a 12 oz. steak is worth also.
Suddenly he says in the scariest, most threatening tone of voice "In about 2 seconds you will get nothing" I was bewildered and said in a very confused voice "Wow, where did that come from?" Instantly he began yelling at me, pointing at me, calling me 'a racist' customers watching as he yelled; I asked him, "Why am I a racist? What have I ever done?" He threatened to call the police and have them there in less than 2 minutes (Would he state such a false urgency for police services to show up?) He continuously called me a racist as I calmly explained that I was surprised that he would threaten me due to the receipt? I was shaking. He could have started a riot. He walked away, brought back $11 claiming that he was charging me full price for the salad bar; I told him that "I didn't visit the salad bar, what would compel me to stay to eat after what he's done?" He then claimed he was going to give me the rest of my money back. He walked away, we got up and walked away from that traumatic prolonged event. I was there for well over an hour to be subjected to a poorly cooked steak, with a side of abuse and slander. By the way, I am multi ethnic/ multi-racial.
I stand at 5 feet 2 and am a petite female. You can only imagine the way I feel, being put in such an undeserving situation, being mistreated, yelled at by a 6 foot 2 'man'; being called names that I didn't deserve to be called. I have had a few severe panic attacks since then and major anxiety after what that Sizzlers manager put me through.
For no reason being called such a horrible name when I myself am of mixed nationalities, is insulting and can only be deemed as a horrible nasty way to hurt me and cause me severe trauma simply because of a 12 oz steak that they ruined. There were people, people with all their eyes on me. Some looked at him as if he was crazy. There was a few staff around that did nothing to stop the managers behavior but I am sure heard him calling me offensive names across the dining area. I was polite, even under the abuse the manager inflicted upon me. I was trying so hard to hold it together. It was extremely embaressing and dehumanizing. I guess over politely addressing a 12 oz steak they ruined, I deserved to be treated with such contempt and hatred.
Nobody there was able to cook a well done steak? You would certainly expect so. They cater to cooking steaks. There is a thermometer they could have used, to measure the internal temperature or maybe common sense to cook a steak that was 12 oz and about 3 inches thick by having a cooking time chart, at least some kind of cooking system, to prevent the outcome that I was forced to go through, you would have thought that someone had some common sense in knowing that by cooking a steak three times over in various pieces would degrade the quality of the steak overall, the manager should have known that, not take his frustrations out on me, causing me a lifetime of ill feelings and the trauma I have suffered and am suffering. I don't think it can ever be fixed. I can't go by a sizzlers without thinking of what he did to me. I cannot think about meat, without being reminded. I can't go an hour without thinking of the dangerous position he placed me in by unjustifiably calling me a racist. I cannot get over his yelling at me. I just can't get over it. It was too heavy of a situation over a 12 oz piece of steak. The outcome didn't go hand in hand with me simply and politely talking about the issues arising over the steak. I am traumatized. I am broken.