We have a family of 7 and had purchased 7 season pass tickets prior to Covid-19. If it was known that we would have to wear masks and/or face shields in the heat of Texas in order to enter the park over the summer we in no way would have purchased them. Not to mention the park being closed.
They refuse to offer refunds because they claim they will open and extend the days to use the season passes but you still have to wear face masks or a shield. Not to mention how many days are cut short because School will start up again.
We have Asthma and respitory issues that would keep us from being able to wear masks or faceshields while visiting the park - not to mention the incredible danger involved in wearing a face shield while on a roller-coaster! Imagine that flying off the person in front of you and smacking you in the face - that can cause some real damage.
Forcing to wear a face mask in that kind of heat can also cause very dangerous conditions. So, apparently, Six Flags would rather face a lawsuit and risk bodily harm than just refund the tickets.
It's really a shame that this even needs disputed. It is very obvious that the right thing to do is offer a full refund. Because of failing to do this, they will also lose our business for all future seasons. Way to think it through Six Flags, way to think it through.
I went into a shop at the NJ site to buy a souvenier cup. When the store employee rang up the cup, it came up $5 more than was priced on the bottom of the cup. I did not notice at first, but my friend noticed. It was late and we were leaving and now had to stand there for another 10 mins waiting for the manager.
I thought that they should give me a discount because of the inconvenience. No way! Several days later when I was going to use the cup, I noticed that the lid was broken. I contacted Six Flags by writing a letter. They emailed me and told me that I needed a receipt for the cup in order to give me a new one.
I did not keep the receipt as most people don't, however I thought because of the situation with the price inflation, the manager of the store would remember that I bought the cup. Also due to my letter, they had proof that I bought the cup because I let them know of my displeasure over the price issue.
They are arrogant and rather lose a customer than replace a $20 cup. Be careful of their tactics because you are only a $1 to them!
My Children and I were visiting Maryland from Michigan in March to May of 2015. This membership was purchased at that time. We were advised we could use it any Six Flags in North America. However,...3 different 6 Flaggs, St Louis, Chicago, and 1 other, told us this was un true.
Nonetheless, we never went to ANY 6 Flags because of this LIE! I allowed this to keep billing until the 12 months were up and then cancelled, When I checked my credit card in 2016,...it was still being billed!
I had my credit card reverse the charges, went back and cancelled it again and thought this was the end of it. By this time,...it was September/October of 2016. However,..around January/February of 2017 I was made aware that the charges were again showing up.
I called and was told to call 6 Flags. I did. I was told there was no record of my call but that the charges would be reversed and that my membership woud be cancelled affective March 1, 2017. I checked my March 2017 bill found no charges,..and just waited for my credits.
I never should have trusted this lousy company because instead of credits,...they rebilled everything they felt they were out! I didn't find this out until August 2017. The credit card company reversed it and that's the way it was handled until I cancelled the card 6 weeks ago.
NOW,...some snotty jerk calls me at 7:45 am and I tell him I'm driving and he should call back, to which he replies nasally,..OOK THEN,..! And never does! When I call,..I'm disconnected,...TWICE!
Until I find this threatening e-mail that I returned to them just as good as I got!
By the way,...it clearly states that I owe them for 12 months plus fees,..if I didn't pay for the first 12 months of the membership,...when I've probably paid for 40 months AT LEAST!!
With all the frustration and interest and fees on my credit card,...and never having used their stinking amusement park,...I'm ready to actively partake in a boycott of them and their parent company!
We were visiting family in San Antonio over the Christmas holiday. I purchased online season passes to Six Flags Fiesta because they were offering a special that claimed to be cheaper than buying one day ticket and had benefits such as free parking and coupons. The weather turned bad and we were not able to go. Due to illnesses of three of our famiy members we did not get to the part to get the season passes and had to leave San Antonio. When I got home I called (took forever to get a human being) to find out if I could get the passes by mail or get a refund. We don't live in Texas. No and no. The only way to get the season pass is for each individual to show up in person at that particular location to get a season pass. Not only that, if we do return and show up to get the passes, none of the "special promotion" wil apply. I wasted $384.00. With this day and time, technology what it is, it seems to me this is something that can be improved. The customer should be able to be reimbursed if tickets are not used in this kind of circumstance. Total rip off.
After going online to purchase a ticket at www.sixflags.com , and going to the gate, I was treated in what I view as an extremely discriminatory manner.
I witnessed that the park employee named Oscar, working in the LP division did the following things:
1) Threatened me by stating "You do not know the power I and the park have." After he called over a security guard, I was scared of bodily harm.
2) Physically grabbed my ticket from me and told me that I looked like a thief.
3) Accused me of having stolen the credit card
I immediately let Jim-Reid Anderson know via email. He never responded to my emails, but instead had Donald Spiller call and basically tell me that I was a liar. Donald told me that he had never spoken to Oscar before and didn't know who he was, but then concluded his "investigation" when Oscar denied what he had done (likely to save from being fired).
Donald then hung up on me when it was suggested the call be recorded.
On top of this, one of the rides, Green Lantern, was apparently having technical issues and many people left the line. The ride operators continued to run it, and I witnessed various people finish complaining of neck and head problems.
Not only are the customer service skills Donald has horrible, he clearly did not care at all about what happened, nor about the discrimination at the gate, he made matters worse. Jim Reid Anderson clearly is focused on profits but not on customer satisfaction nor cares about discrimination of guests by his employees.
If going to a park for a positive experience, seek out another park. Not worth it.
Six Flags Reviews
We have a family of 7 and had purchased 7 season pass tickets prior to Covid-19. If it was known that we would have to wear masks and/or face shields in the heat of Texas in order to enter the park over the summer we in no way would have purchased them. Not to mention the park being closed.
They refuse to offer refunds because they claim they will open and extend the days to use the season passes but you still have to wear face masks or a shield. Not to mention how many days are cut short because School will start up again.
We have Asthma and respitory issues that would keep us from being able to wear masks or faceshields while visiting the park - not to mention the incredible danger involved in wearing a face shield while on a roller-coaster! Imagine that flying off the person in front of you and smacking you in the face - that can cause some real damage.
Forcing to wear a face mask in that kind of heat can also cause very dangerous conditions. So, apparently, Six Flags would rather face a lawsuit and risk bodily harm than just refund the tickets.
It's really a shame that this even needs disputed. It is very obvious that the right thing to do is offer a full refund. Because of failing to do this, they will also lose our business for all future seasons. Way to think it through Six Flags, way to think it through.
I went into a shop at the NJ site to buy a souvenier cup. When the store employee rang up the cup, it came up $5 more than was priced on the bottom of the cup. I did not notice at first, but my friend noticed. It was late and we were leaving and now had to stand there for another 10 mins waiting for the manager.
I thought that they should give me a discount because of the inconvenience. No way! Several days later when I was going to use the cup, I noticed that the lid was broken. I contacted Six Flags by writing a letter. They emailed me and told me that I needed a receipt for the cup in order to give me a new one.
I did not keep the receipt as most people don't, however I thought because of the situation with the price inflation, the manager of the store would remember that I bought the cup. Also due to my letter, they had proof that I bought the cup because I let them know of my displeasure over the price issue.
They are arrogant and rather lose a customer than replace a $20 cup. Be careful of their tactics because you are only a $1 to them!
My Children and I were visiting Maryland from Michigan in March to May of 2015. This membership was purchased at that time. We were advised we could use it any Six Flags in North America. However,...3 different 6 Flaggs, St Louis, Chicago, and 1 other, told us this was un true.
Nonetheless, we never went to ANY 6 Flags because of this LIE! I allowed this to keep billing until the 12 months were up and then cancelled, When I checked my credit card in 2016,...it was still being billed!
I had my credit card reverse the charges, went back and cancelled it again and thought this was the end of it. By this time,...it was September/October of 2016. However,..around January/February of 2017 I was made aware that the charges were again showing up.
I called and was told to call 6 Flags. I did. I was told there was no record of my call but that the charges would be reversed and that my membership woud be cancelled affective March 1, 2017. I checked my March 2017 bill found no charges,..and just waited for my credits.
I never should have trusted this lousy company because instead of credits,...they rebilled everything they felt they were out! I didn't find this out until August 2017. The credit card company reversed it and that's the way it was handled until I cancelled the card 6 weeks ago.
NOW,...some snotty jerk calls me at 7:45 am and I tell him I'm driving and he should call back, to which he replies nasally,..OOK THEN,..! And never does! When I call,..I'm disconnected,...TWICE!
Until I find this threatening e-mail that I returned to them just as good as I got!
By the way,...it clearly states that I owe them for 12 months plus fees,..if I didn't pay for the first 12 months of the membership,...when I've probably paid for 40 months AT LEAST!!
With all the frustration and interest and fees on my credit card,...and never having used their stinking amusement park,...I'm ready to actively partake in a boycott of them and their parent company!
I've got nothing but time and opportunity!
We were visiting family in San Antonio over the Christmas holiday. I purchased online season passes to Six Flags Fiesta because they were offering a special that claimed to be cheaper than buying one day ticket and had benefits such as free parking and coupons. The weather turned bad and we were not able to go. Due to illnesses of three of our famiy members we did not get to the part to get the season passes and had to leave San Antonio. When I got home I called (took forever to get a human being) to find out if I could get the passes by mail or get a refund. We don't live in Texas. No and no. The only way to get the season pass is for each individual to show up in person at that particular location to get a season pass. Not only that, if we do return and show up to get the passes, none of the "special promotion" wil apply. I wasted $384.00. With this day and time, technology what it is, it seems to me this is something that can be improved. The customer should be able to be reimbursed if tickets are not used in this kind of circumstance. Total rip off.
After going online to purchase a ticket at www.sixflags.com , and going to the gate, I was treated in what I view as an extremely discriminatory manner.
I witnessed that the park employee named Oscar, working in the LP division did the following things:
1) Threatened me by stating "You do not know the power I and the park have." After he called over a security guard, I was scared of bodily harm.
2) Physically grabbed my ticket from me and told me that I looked like a thief.
3) Accused me of having stolen the credit card
I immediately let Jim-Reid Anderson know via email. He never responded to my emails, but instead had Donald Spiller call and basically tell me that I was a liar. Donald told me that he had never spoken to Oscar before and didn't know who he was, but then concluded his "investigation" when Oscar denied what he had done (likely to save from being fired).
Donald then hung up on me when it was suggested the call be recorded.
On top of this, one of the rides, Green Lantern, was apparently having technical issues and many people left the line. The ride operators continued to run it, and I witnessed various people finish complaining of neck and head problems.
Not only are the customer service skills Donald has horrible, he clearly did not care at all about what happened, nor about the discrimination at the gate, he made matters worse. Jim Reid Anderson clearly is focused on profits but not on customer satisfaction nor cares about discrimination of guests by his employees.
If going to a park for a positive experience, seek out another park. Not worth it.