Steven McCullough (603-753-4797) called and said my website had "malware" and need to be protected. He said he was affilated with my domain provider (which is a lie) and i asked "which" site and he couldnt recall it after 10 minutes and admitted he called more than 10 more. SO i aksed are you tech support or sales and he started stuttering - then i knew they are trying to scare website onwers into purchasing uneeded protection and others listed that it does not even work !!
An individual named "Paul" called to speak with me in regard to some severe security issue on my website hosted with HostGator (I don't have a website hosted with this company). He knew my name and phone number, and left a message to call him back at his direct number(877-257-9263), he called from an Arizona number (408-508-7272).
I called his "direct number" and of course it went to a call center, or at least someone else on his scam team named Brianna... she said she had no record of the call. She was trying to phish out my domain names and other details, but I refused to give them to her.. and told her she wasn't helpful and hung up.
So, about an hour later "Paul" calls me back and says he received a message to call me. He obviously has called so many people that he doesn't remember calling me, so I reminded him. He then told me that "SiteLock is partnered with many hosting accounts, and it is likely that I have an account with them". I explained to him that I haven't used SiteLock EVER and I never will. He kept asking for my domains, and insisting that I have an account LOL. Cheap and weak scam but it probably gets some people. All of my domains are hosted by my company, on my servers. These guys are full of it.
If you're using Godaddy to host your website, chances are you have been hacked. Godaddy is a favorite target for hackers, and though they may very well be doing their best to keep up with it and protect their customers' sites, their best isn't good enough, so they've added Sitelock to their menu of add-on services, supposedly to provide an extra layer of security.
It's not working.
My Godaddy site was hacked at least twice (that I know of) in the first week that I signed up for Sitelock. Not only didn't Sitelock prevent the malicious redirects from being added to my site, my Sitelock dashboard reported no security issues!
When my antivirus software (and some customers' software) started sounding malware alarms when going to my site, I immediately searched for a malware removal company and ended up talking to Sitelock.com. Based on their website (what else do we have to go on?) Sitelock.com seemed to be legitimate and I entered a phone/email dialogue with one of their representatives.
Should have moved on when I received an email urging me to call her back because "I have the quote ready and I got a very good discount approved for you," followed by an email "I just talked to my manager and he had authorized the following offer for you" ... which came to "only $1,298/yr." Cleaning up the current issue was $450; the rest involved "hardening" and "maintenance," which she assured me "will save me $400/yr."
When I balked at this, the price suddenly became $250 to clean the site and $149 for a one-time hardening. I was sent a list of 10 wonderful things they were going to do for me to protect against future infections. When I specifically wrote asking if Sitelock would guarantee that their work would prevent future infections, her written answer was "yes." (In a later email, she slipped in the carefully worded statement that "it would block up to 90% of the attacks out there.")
Since I was getting no sales at all at the site because of the malware problem, I accepted.
I then began receiving urgent emails and phone calls from my representative about their SEO service, which I declined.
I paid them to begin on 11/22/11. Several weeks later, in January, my site was being flooded with malware warnings from my own antivirus software, and previous customers were writing to tell me about worms and viruses at my site.
Then the "fun" began. Many emails marked URGENT, HELP, etc. went unanswered. Phone calls to my representative were not returned. I re-sent the pleas for Sitelock to remove the new attacks and bonor their warranty directly to their "support engineers" and to the man the operator told me was the manager.
I then asked their operator if she would ask my rep to respond to my increasingly frantic requests. I was told that D, my representative, was in Germany. I began asking the operator to speak to the manager on the phone. Mysteriously, he was always "not in yet," or "just left." To this date the phantom manager has not called or responded to my emails entreaties.
Once, in the middle of the night, I was able to reach the night man on the technical support desk. He was very nice and seemed ready to help, as soon as we got the "price" issue resolved!
Finally I got in touch with another sales representative who decided to help me. She offered to waive their usual $69 diagnostic fee, and got me a special price on a "cleaning": $236. When I explained that I'd paid $399 less than 2 months ago, had a "guarantee," and have had 0 sales since I began contacting them about the malware crises, there was silence at the other end of the phone.
I lost the $399 I paid them, The $200 I then paid a reputable company to fix the site, and $4,000 based on my previous daily sales during the time spent pleading for them to do what I already paid for. Save your money! Sitelock is a rip-off.
SiteLock Reviews
Steven McCullough (603-753-4797) called and said my website had "malware" and need to be protected. He said he was affilated with my domain provider (which is a lie) and i asked "which" site and he couldnt recall it after 10 minutes and admitted he called more than 10 more. SO i aksed are you tech support or sales and he started stuttering - then i knew they are trying to scare website onwers into purchasing uneeded protection and others listed that it does not even work !!
A PURE SCAM !
I have used the domain: "lesbrownspeaker.com" for over 7 years.
When I had the hosting for "lesbrownspeaker.com" at GoDaddy,
I believe that some sabotage was going on because the website would not show.
When I asked the people at GoDaddy to please fix it, they would fix it temporarily and then the website would not show again.
An individual named "Paul" called to speak with me in regard to some severe security issue on my website hosted with HostGator (I don't have a website hosted with this company). He knew my name and phone number, and left a message to call him back at his direct number(877-257-9263), he called from an Arizona number (408-508-7272).
I called his "direct number" and of course it went to a call center, or at least someone else on his scam team named Brianna... she said she had no record of the call. She was trying to phish out my domain names and other details, but I refused to give them to her.. and told her she wasn't helpful and hung up.
So, about an hour later "Paul" calls me back and says he received a message to call me. He obviously has called so many people that he doesn't remember calling me, so I reminded him. He then told me that "SiteLock is partnered with many hosting accounts, and it is likely that I have an account with them". I explained to him that I haven't used SiteLock EVER and I never will. He kept asking for my domains, and insisting that I have an account LOL. Cheap and weak scam but it probably gets some people. All of my domains are hosted by my company, on my servers. These guys are full of it.
If you're using Godaddy to host your website, chances are you have been hacked. Godaddy is a favorite target for hackers, and though they may very well be doing their best to keep up with it and protect their customers' sites, their best isn't good enough, so they've added Sitelock to their menu of add-on services, supposedly to provide an extra layer of security.
It's not working.
My Godaddy site was hacked at least twice (that I know of) in the first week that I signed up for Sitelock. Not only didn't Sitelock prevent the malicious redirects from being added to my site, my Sitelock dashboard reported no security issues!
Sitelock Warning: Save Your Money
When my antivirus software (and some customers' software) started sounding malware alarms when going to my site, I immediately searched for a malware removal company and ended up talking to Sitelock.com. Based on their website (what else do we have to go on?) Sitelock.com seemed to be legitimate and I entered a phone/email dialogue with one of their representatives.
Should have moved on when I received an email urging me to call her back because "I have the quote ready and I got a very good discount approved for you," followed by an email "I just talked to my manager and he had authorized the following offer for you" ... which came to "only $1,298/yr." Cleaning up the current issue was $450; the rest involved "hardening" and "maintenance," which she assured me "will save me $400/yr."
When I balked at this, the price suddenly became $250 to clean the site and $149 for a one-time hardening. I was sent a list of 10 wonderful things they were going to do for me to protect against future infections. When I specifically wrote asking if Sitelock would guarantee that their work would prevent future infections, her written answer was "yes." (In a later email, she slipped in the carefully worded statement that "it would block up to 90% of the attacks out there.")
Since I was getting no sales at all at the site because of the malware problem, I accepted.
I then began receiving urgent emails and phone calls from my representative about their SEO service, which I declined.
I paid them to begin on 11/22/11. Several weeks later, in January, my site was being flooded with malware warnings from my own antivirus software, and previous customers were writing to tell me about worms and viruses at my site.
Then the "fun" began. Many emails marked URGENT, HELP, etc. went unanswered. Phone calls to my representative were not returned. I re-sent the pleas for Sitelock to remove the new attacks and bonor their warranty directly to their "support engineers" and to the man the operator told me was the manager.
I then asked their operator if she would ask my rep to respond to my increasingly frantic requests. I was told that D, my representative, was in Germany. I began asking the operator to speak to the manager on the phone. Mysteriously, he was always "not in yet," or "just left." To this date the phantom manager has not called or responded to my emails entreaties.
Once, in the middle of the night, I was able to reach the night man on the technical support desk. He was very nice and seemed ready to help, as soon as we got the "price" issue resolved!
Finally I got in touch with another sales representative who decided to help me. She offered to waive their usual $69 diagnostic fee, and got me a special price on a "cleaning": $236. When I explained that I'd paid $399 less than 2 months ago, had a "guarantee," and have had 0 sales since I began contacting them about the malware crises, there was silence at the other end of the phone.
I lost the $399 I paid them, The $200 I then paid a reputable company to fix the site, and $4,000 based on my previous daily sales during the time spent pleading for them to do what I already paid for. Save your money! Sitelock is a rip-off.