I paid for a years membership with Sinemia but it doesn't work. I even bought the debit card which costs extra money. The card doesn't work after the 1st movie, just an error code. The membership doesn't work, just get an error message.
There is no customer service number to call, and I have put several requests online for their help for weeks and they just ignore me. Basically they stole my money. The entire staff at the company should be in prison for stealing.
DO NOT SIGN UP WITH SINEMIA. Read the rerviews FIRST. This is a SCAM company. They offer you a yearly subscription to be able to see movies, unlimited at 1 per day. After on seeing a 2 or 3 I attempted to use my app and card and it did not work. I wrote to them. There is no number to call.
I got a reply saying I had not checked in for a movie I had seen. I DID NOT DO THAT. I explained I had not done so. They said in that first email that if it was a first violation I would likely only receive a warning. I GOT NO REPLY AT ALL. To be clear I did not fail to check in.
I wanted the service and followed the rules. Nevertheless subsequent emails to them have gone unanswered awt all. DO NOT GIVE THEM YOUR MONEY. MY GOAL IS TO REACH AS MANY AS POSSIBLE TO PREVENT THEM FROM SCAMMING ANYONE ELSE.
Like many others, after paying the membership fee ($29.99) and first months subscription ($9.99) and membership card ($15.00), Sinemia made me pay a membership violation fee ($12.00) when I did not check in on my mobile app the first time I used it. (I tried but the mobile app did offer me the option). The subscription autopay processed the second month for $9.99.
When I attempted to use the service a second time, I was blocked because my membership had been cancelled due to me not accepting the new rate of ($17.99) per month. I have no record of being requested to agree to the new fee. To re-enroll again I would have to pay the membership fee again or pay for a year's service in advance.
Having already spent $85 dollars for only one movie (actually, $85 times two as I bought a membership for my girlfriend too) I was not about to re-enroll or pay for a year in advance. I emailed Sinemia several times about the mobile app problems without response and they have no customer service number posted to call. Lastly, their mobile app instructions are unclear and confusing to users. Please let's stop this consumer abuse.
1) They have had multiple errors processing online virtual payments via their credit cards. affected me from using my subscription as i would like to.
I let that go, i purchase there debit cards, hoping the errors will disappear.
2) I get the physical card, and yet some occassional errors still occurs when after using their app to select the movie i want to watch, i would proceed to purchase the movie at the online movie theaters like AMC or Century. Only to find out they say i have a misuse fees against my account, including my wife's account. I contacted their support via all sort of means, only to get no response, until i emailed all possible email contact, then i finally get [email protected] because it stated no replies only. It took me awhile to get the support email, otherwise it's just info.helpdesk.com, which is only found in your membership account online. Even when i submit that, no acknowledgement of my my request for help. You fill it out, and it just goes blank when you click send.
Anyhow, after getting a response from support because of multiple attempts, they accused me of failing 12 check-in subscriptions, when i have only been able to succesfully watch 3-4 movies. I have only been a member for 3 months, yet they said i have watch 12 movies already. My monthly subscription is 3 movies a month only. Do the math, it doesn't add-up.
Right now, i have a misuse fee they imposed on me and my wife's account of $16.54 (x2) because they said we failed to check-in using their required check-in app when i am at the theater, which i swear i did check-in.
If it's was really my mistake, i would own up to the terms and rules of the account, yet i asked for grace, thinking it was some fluke, they said no, because i have had 12 failed check-ins. AGain, i didn't even watch 12 movies thus far. Only 3-4 movies so far using my membership.
I asked for detail records of all my shows and failed check-ins, they simply ignore it and just insist i pay the fees before i can use my membership again. I would pay if that is what it takes, but i am also afraid they will do the same trickery stuff again. So, i am at last resort but to call my Credit Card Company
and cancel my membership and at least get some part of my unused already paid annual membership subscription.
The customer service here is horrendous. There is no number to call. I emailed them at least 4 times - no reply!! I could not believe it. I had to call my bank to cancel the yearly payment I gave them. If you watch a movie and forget to "check-in" 30min before the movie starts, you cannot use Sinemia again unless you pay a $10.50 fee. Can you believe this??? I even had my ticket stubs with me to prove that I had gone to see the movie. But there was no one to email them to!!!!
And then, of course, they charged the new $1.6 fee per person, on top of the booking fee. No warning. No notification. Horrible.
Purchased two memberships, but neither ever actually provided the movie tickets promised. The company provided absolutely no customer services except for robotic auto email responses. Company doesn't accept telephone calls or any direct communications. Requested cancellation after only three weeks, never got a single ticket, and an being told they do not refund any money. Avoid this company at all costs
May 3rd, 2018 I signed up for a membership via website, they make you pay for a whole year. I did the package for two so it came out to $383. I received a standard email saying they would send my membership card and when it arrived, my account would be activated, and I could start going to the theaters to watch movies. I never received it, and as of 6/3/18, I have yet to receive it. When I first sent a concern to their customer support via email, [email protected], they responded to me saying it sometimes takes a bit longer to receive membership cards. I saved my communication with them. I then emailed back a week later saying I would like a refund since it's been nearly a month and haven't receieved or heard anything from them. They now refuse to communicate with me, and have yet to receive a refund. Do not buy from this company, they will rip you off. I have gotten together with my bank to workout a possible chargeback, however, if I can't get my money back that way, I will end up taking them to small claims and just represent myself. Be warned!
Sinemia, Inc. Reviews
I paid for a years membership with Sinemia but it doesn't work. I even bought the debit card which costs extra money. The card doesn't work after the 1st movie, just an error code. The membership doesn't work, just get an error message.
There is no customer service number to call, and I have put several requests online for their help for weeks and they just ignore me. Basically they stole my money. The entire staff at the company should be in prison for stealing.
DO NOT SIGN UP WITH SINEMIA. Read the rerviews FIRST. This is a SCAM company. They offer you a yearly subscription to be able to see movies, unlimited at 1 per day. After on seeing a 2 or 3 I attempted to use my app and card and it did not work. I wrote to them. There is no number to call.
I got a reply saying I had not checked in for a movie I had seen. I DID NOT DO THAT. I explained I had not done so. They said in that first email that if it was a first violation I would likely only receive a warning. I GOT NO REPLY AT ALL. To be clear I did not fail to check in.
I wanted the service and followed the rules. Nevertheless subsequent emails to them have gone unanswered awt all. DO NOT GIVE THEM YOUR MONEY. MY GOAL IS TO REACH AS MANY AS POSSIBLE TO PREVENT THEM FROM SCAMMING ANYONE ELSE.
Like many others, after paying the membership fee ($29.99) and first months subscription ($9.99) and membership card ($15.00), Sinemia made me pay a membership violation fee ($12.00) when I did not check in on my mobile app the first time I used it. (I tried but the mobile app did offer me the option). The subscription autopay processed the second month for $9.99.
When I attempted to use the service a second time, I was blocked because my membership had been cancelled due to me not accepting the new rate of ($17.99) per month. I have no record of being requested to agree to the new fee. To re-enroll again I would have to pay the membership fee again or pay for a year's service in advance.
Having already spent $85 dollars for only one movie (actually, $85 times two as I bought a membership for my girlfriend too) I was not about to re-enroll or pay for a year in advance. I emailed Sinemia several times about the mobile app problems without response and they have no customer service number posted to call. Lastly, their mobile app instructions are unclear and confusing to users. Please let's stop this consumer abuse.
Sinemia Customer service is awful.
1) They have had multiple errors processing online virtual payments via their credit cards. affected me from using my subscription as i would like to.
I let that go, i purchase there debit cards, hoping the errors will disappear.
2) I get the physical card, and yet some occassional errors still occurs when after using their app to select the movie i want to watch, i would proceed to purchase the movie at the online movie theaters like AMC or Century. Only to find out they say i have a misuse fees against my account, including my wife's account. I contacted their support via all sort of means, only to get no response, until i emailed all possible email contact, then i finally get [email protected] because it stated no replies only. It took me awhile to get the support email, otherwise it's just info.helpdesk.com, which is only found in your membership account online. Even when i submit that, no acknowledgement of my my request for help. You fill it out, and it just goes blank when you click send.
Anyhow, after getting a response from support because of multiple attempts, they accused me of failing 12 check-in subscriptions, when i have only been able to succesfully watch 3-4 movies. I have only been a member for 3 months, yet they said i have watch 12 movies already. My monthly subscription is 3 movies a month only. Do the math, it doesn't add-up.
Right now, i have a misuse fee they imposed on me and my wife's account of $16.54 (x2) because they said we failed to check-in using their required check-in app when i am at the theater, which i swear i did check-in.
If it's was really my mistake, i would own up to the terms and rules of the account, yet i asked for grace, thinking it was some fluke, they said no, because i have had 12 failed check-ins. AGain, i didn't even watch 12 movies thus far. Only 3-4 movies so far using my membership.
I asked for detail records of all my shows and failed check-ins, they simply ignore it and just insist i pay the fees before i can use my membership again. I would pay if that is what it takes, but i am also afraid they will do the same trickery stuff again. So, i am at last resort but to call my Credit Card Company
and cancel my membership and at least get some part of my unused already paid annual membership subscription.
The customer service here is horrendous. There is no number to call. I emailed them at least 4 times - no reply!! I could not believe it. I had to call my bank to cancel the yearly payment I gave them. If you watch a movie and forget to "check-in" 30min before the movie starts, you cannot use Sinemia again unless you pay a $10.50 fee. Can you believe this??? I even had my ticket stubs with me to prove that I had gone to see the movie. But there was no one to email them to!!!!
And then, of course, they charged the new $1.6 fee per person, on top of the booking fee. No warning. No notification. Horrible.
Purchased two memberships, but neither ever actually provided the movie tickets promised. The company provided absolutely no customer services except for robotic auto email responses. Company doesn't accept telephone calls or any direct communications. Requested cancellation after only three weeks, never got a single ticket, and an being told they do not refund any money. Avoid this company at all costs
May 3rd, 2018 I signed up for a membership via website, they make you pay for a whole year. I did the package for two so it came out to $383. I received a standard email saying they would send my membership card and when it arrived, my account would be activated, and I could start going to the theaters to watch movies. I never received it, and as of 6/3/18, I have yet to receive it. When I first sent a concern to their customer support via email, [email protected], they responded to me saying it sometimes takes a bit longer to receive membership cards. I saved my communication with them. I then emailed back a week later saying I would like a refund since it's been nearly a month and haven't receieved or heard anything from them. They now refuse to communicate with me, and have yet to receive a refund. Do not buy from this company, they will rip you off. I have gotten together with my bank to workout a possible chargeback, however, if I can't get my money back that way, I will end up taking them to small claims and just represent myself. Be warned!