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report scam| Country | United States |
| State | New York |
| City | Purchase |
| Address | 2000 Purchase Street
 |
| Phone | 404-952-2158 |
| Website | https://www.simplify.com/ |
Simplify Commerce holds your money for more than two days. It's very unclear how the process works. There is no phone number, live chat or email. You don't know their email until you post an email to their support. They have an "underwring" team who never responds. The way communication is done is very difficult with Simplify Commerce.
We had a customer from Amazon who was gracious enough to buy through our website instead of Amazon. After five days, we noticed the money does not move to our merchant account. After sending an email to their website, they told me they would need "underwriting" team to approve our website. This was not known to us, and we asked how long the process would take. There was no definite answer on the time. A few days later, they closed our account. They did not mention if the funds were still with them or not. We asked them to refund the money to our customer. If we didn't ask, they would keep the money.
Another customer wanted to use our website to buy something, we asked them to wait until we replaced the payment gateway. The good thing we found out about Simplify's problems before more customers pay. We switch to use Amazon payment now.
Simplify Commerce seems like it would be easy to use, but it's not. It's time wasted that we cannot get back.And it could have been a lot worse if more customers used the site.
Still holding my money. No explanation. I wish I could give them negative stars.
Simplify.com was pushed on me by a company called Register.com. I would not recommend doing business with either company but especially Simplify.com, Simplify Commerce, or Simplify by Mastercard. After the credit card processing was linked to my merchant account, they started taking credit card transactions. Now a month has passed and they still have my money. They claim that I cannot use them for Fundraising events for a Candidate even though we told them all along that was what this account was for. They do not have any contact information on their own website yet they claim that I have to have one on my web site. They have no way to contact them except through email and they never respond. This company is a rip off and has already been reported to the BBB 4 times. STAY AWAY FROM SIMPLIFY, they have no customer service and they lie to their potential customers.
Also stay away from Register.com as they are complicant in pushing business to simplify.com. Register.com also sold me a merchant account which they promised would allow me to take credit cards on a smart phone. After calling for over a week to get my login info, one of the agents finally admitted to me that they don't offer that app any longer. So I have been lied to repeatedly by both Register.com and Simplify.com (A division of MasterCard.) As of this morning my mastercard has been converted to a visa.
After signing up with Simplify Commerce thru WOO Commerce, I thought I had an easy way to take credit card payments for my business online. Within days, Simplify Commerce had withdrawn funds from my bank account without authorization. After contacting them, I was given the run-around, told that I could either send them proof of the transaction on my bank statement or wait 10 days. After reading further reviews, I decided to wait the 10 days. No funds returned. My account with this company does not show the transaction, and the withdrawal from my bank shows my business name, not Simplify Commerce. So I will likely never see these funds again!
The Simplify Commerce website gives no phone number or address, no location, no identifying information. Contact is via e-mail, and the response is from a person with no last name, no point of contact information, and dishonest statements.
Clearly, this is a scam and I fell for it.
I would certainly be interested in a class action lawsuit, if others have experienced problems.
I can concur about the problems with Simplify Commerce. They keep your money until they feel that it's ok to release it, even though you've been paid and had the product delivered. Nobody will answer your questions over email but instead respond with one sentence that has nothing to do with your question. They don't post a phone number when you're approached by their 'underwriting' department for website verification purposes and give you about a 2 hour window to call YOU in with no other options. It's crazy.
When I was called, they told me I needed a Terms of Service statement on my site. Ok, I put it on there WHILE I was on the phone with the person and asked how long it would take to get funds released. She claimed no more than 24 hours. I've been waiting days now. I emailed them twice and they claim my site is still 'under review' and that it would take another 24 hours after they're done to release the payment. I've never had problems like this with any other processor before.
They're holding on to my money (and I'm sure a lot of others' too) for no good reason. They apparently don't feel the need to 'verify' your website until you're actually waiting for funds to transfer. I've made a complaint to WooCommerce about them and since they actually DID call me one time, I'm going to post their phone number for the rest of the frustrated folks out there too. This is for their underwriting department: 4049522158
I wish you better luck than I. I used to have Stripe and never had a problem until WooCommerce dropped them from their E-Commerce list...really big mistake on their part. These people should NOT be in business!! I'm removing them from all of my sites after the money is transferred to my account. I'm just worried that they have my bank account info as some have said that they've been debiting their bank accounts! WATCH OUT!!
Don't use this company. They will keep your money and string you along. They lure you into an easy sign up but then place restrictions on what they call "funding" pending approval from their "underwriting" department. It's a scam to profit by holding other people's money. They will ask you to make changes to your website, what you sell, your policies, and how you do business. They will ask for tax returns and other personal information. When I reached a person by phone they could hardly speak english and couldn't answer any questions, instead, just continue with demands and requests for more company information. Most communication is from emails not associated with a person. Meanwhile, they are happy to let you charge your customers cards using their system but will not transfer funds to the bank account linked to their system. They will used all sorts of arbitrary reasons why they hold your money. It's a waste of time and a scam. The solution is to get all the charges refunded to the customers and re-charge the cards using a legitimate processing service like Pay Pal or Square or many other honest service providers. Let the FTC and BBB and web card processing sites know about Simplify Commerce's fraud. DO NOT TRUST THIS COMPANY!!
Starting a new side business after retirement fixing computers and training for them and software. The "underwriting" department emails have no name on them. First they required I add the following to my site; customer privacy, terms & conditions, they don't allow remote services. I added the above and then they wanted MORE info. They refused to provide me with a name after asking 3 times. Cancelled them immediately. DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!
I just started an online business, worked my butt off, and had an unbelievable launch, pulling in more than 6 figures in 2 weeks. We offer a 30 day money back guarantee, and 9 people out of more than a 100 asked for a refund. Because of that simplify commerce said that I am high risk, they dropped me immediately removed my access to see my account (my money) and told me they were holding my funds. No information, no way to contact, they were rude and obviously did not care about me or my business. I begged for a least a fraction of the money to pay my affiliates. 45 days after the income, they grant me 15k out of my 100K. Said to check back in 45 days for another review. I wait another 30 days, and request a review. 2 days later they said I had another chargeback/refund (Which is False, I have had zero after 30 days, because it was a 30 day guarantee) so they tell me they are holding my funds for another 45 days.
RUN FROM THIS COMPANY!! Do not use them. I did a quick search on the internet (yeah I know should have done this first) and there are hundreds of people having their money stolen/held by this company. I don't know how they are still in business and not all arrested.
It is my money, I earned, and they are holding it like it is theirs, and of course they took their fees from my bank account already!
After signing up with Simplify Commerce thru WOO Commerce, I thought I had an easy way to take credit card payments for my business online. Within days, Simplify Commerce had withdrawn funds from my bank account without authorization. After contacting them, I was given the run-around, told that I could either send them proof of the transaction on my bank statement or wait 10 days. After reading further reviews, I decided to wait the 10 days. No funds returned. My account with this company does not show the transaction, and the withdrawal from my bank shows my business name, not Simplify Commerce. So I will likely never see these funds again!
The Simplify Commerce website gives no phone number or address, no location, no identifying information. Contact is via e-mail, and the response is from a person with no last name, no point of contact information, and dishonest statements.
Clearly, this is a scam and I fell for it.
I would certainly be interested in a class action lawsuit, if others have experienced problems.