We ordered their African Walnut engineered flooring on a project we were remodeling on Whidbey Island, Wa. It was perfect and all went well. We then ordered the same flooring again for a project in Tucson, Az. Upon inspection, we found that the flooring had many chips around the edges that had been attempted to conceal with black marking pen. We sent photos with the correspondence that clearly showed the black markings and chipping right out of the box. We were told by Randall Bryant [email protected] that this was a complex problem, and he was working with the manufacturer to resolve the problem. Now he is ignoring my calls. Over one month has gone by since our last correspondence.
SimpleFLOORS Inc. Reviews
We ordered their African Walnut engineered flooring on a project we were remodeling on Whidbey Island, Wa. It was perfect and all went well. We then ordered the same flooring again for a project in Tucson, Az. Upon inspection, we found that the flooring had many chips around the edges that had been attempted to conceal with black marking pen. We sent photos with the correspondence that clearly showed the black markings and chipping right out of the box. We were told by Randall Bryant [email protected] that this was a complex problem, and he was working with the manufacturer to resolve the problem. Now he is ignoring my calls. Over one month has gone by since our last correspondence.