On November 21, 2016, Directv took $526.91 out of my checking account without prior authorization. I called Simmons Bank, I spoke to the Branch Manager, April Zebik, we then placed April on a brief hold, to connect, April, myself, and Directv on the same call. April asked the Directv representative how long it would take to refund the $526.91, when I had returned the equipment back to the merchant the day before, and the Directv representative, told April to deny the Directv charge and they would not try this again, or April and I would have opened a new account, then on 2/9/2017, Simmons Bank takes $526.91 out of my account, when a branch Manager had already fixed this issue. Now we have 15, $35.00 overdraft fees and am out $526.91 because Simmons Bank and their lack of communication skills. After calling about 5 times, the bank manager at the Albert pike location, Anita, told me to Quit calling!!!!! That is the worst customer service I have ever seen.
OD and Return Item fee overcharge I have been with Simmons Bank for 2yrs now and I feel as if I might as well have banked with Bernie Madoff. In my 2 yrs they have some how swindled over $5000 in OD and Return Item fees out of me and I am now in a bad financial crises bc of it. Not only that but after speaking with Kate the branch mngr and Fre the regional manager they assured me that giving my current account status that they had set me up on what they call a Fresh Start program to begin paying back any owed charges which I was still not ok with completely however even then Kate allowed me to make a withdraw and assured me my account would be back to a positive balance by the next day.
After waiting 4 days over the weekend and into the beginning of next week I call back and speak with free and she stated she would see why it had not went through yet after assuring me it was set up she said she would call and find out what was going on and would call me back, needless to say I never got a return call as promised so I call back and speak with her again and at this point she began to say that I was not going to be in the Fresh start program for unkown reasons. I feel as if I have been baited in order to stay a member of Simmons and on top of that more than anything I feel like I have been robbed adn the worst part is the fact that these are the same ppl I entrusted with all of our money and banking needs and they seem to act like I am some horrible person for asking questions and asking for factual documentation on my fees and also they acted like I was the craziest individual for asking for help and confirmation on my fees. I have never felt more embarrassed to have to reexplain my situation to so many ppl to ultimately end up getting thrown to the side and disregarded. Please Help BBB.... * They are now refusing to honor the refund they stated in the BBB response. Also Mr Dennis the President of Simmons first tried to trick me into paying a $60/hr research fee to research all of the $5000+ in fees. Come to find out the bank offers no such service and has no factual doc to support anything of that nature.. He was trying to steal more money.. Keep in mind this is the President of a Billion dollar company and he either flat lied or has no knowledge of his own companies policies or services... Also he is refusing to provide me a detailed description of the items that were charged or associated with the fees.
Basically its like going to Walmart and them refusing to give you a receipt. If you give someone money they give you receipt to show what you gave them the money for. Why should i be denied this right from the ppl I trusted my life and future with. I have every right to request and be provided this documentation and they are refusing its very illegal as well as shady and could possibly be a peak into a lot bigger window of corruption and very much scam associated. Also to note the President has hung up on me 3 times when i requested this information and also after i asked for paperwork associating the $60/hr "research Program" he stated they offer which when contacting his secretary and multiple branches no one else seemed to know about it.. And he tried to make me pay him $60hr for a service they dont even offer.They have charged me over $5000 in fees and hang up on when i request docs to support the fees and charges. Not to mention he is not only hanging up on me but when i can keep him on the line he says he will not provide the information to me. Please not I did record all of our conversations and would be able to prove everything I am stating is true and that this Bank should in no way be trusted with anyone money. Thank you. *RE: Consumer Complaint No. 15-04562, Dear Ogden: I have attached an Arkansas State Bank Department Complaint Form in the attachment. I also attached the documents where they said they would credit you 1080.00. Let me know if they ever credit your account. Thank you,Investigator Consumer Protection Division Arkansas Attorney General's Office 323 Center Street, Suite 200 Little Rock, AR 72201
Simmons First National Corporation Reviews
On November 21, 2016, Directv took $526.91 out of my checking account without prior authorization. I called Simmons Bank, I spoke to the Branch Manager, April Zebik, we then placed April on a brief hold, to connect, April, myself, and Directv on the same call. April asked the Directv representative how long it would take to refund the $526.91, when I had returned the equipment back to the merchant the day before, and the Directv representative, told April to deny the Directv charge and they would not try this again, or April and I would have opened a new account, then on 2/9/2017, Simmons Bank takes $526.91 out of my account, when a branch Manager had already fixed this issue. Now we have 15, $35.00 overdraft fees and am out $526.91 because Simmons Bank and their lack of communication skills. After calling about 5 times, the bank manager at the Albert pike location, Anita, told me to Quit calling!!!!! That is the worst customer service I have ever seen.
OD and Return Item fee overcharge I have been with Simmons Bank for 2yrs now and I feel as if I might as well have banked with Bernie Madoff. In my 2 yrs they have some how swindled over $5000 in OD and Return Item fees out of me and I am now in a bad financial crises bc of it. Not only that but after speaking with Kate the branch mngr and Fre the regional manager they assured me that giving my current account status that they had set me up on what they call a Fresh Start program to begin paying back any owed charges which I was still not ok with completely however even then Kate allowed me to make a withdraw and assured me my account would be back to a positive balance by the next day.
After waiting 4 days over the weekend and into the beginning of next week I call back and speak with free and she stated she would see why it had not went through yet after assuring me it was set up she said she would call and find out what was going on and would call me back, needless to say I never got a return call as promised so I call back and speak with her again and at this point she began to say that I was not going to be in the Fresh start program for unkown reasons. I feel as if I have been baited in order to stay a member of Simmons and on top of that more than anything I feel like I have been robbed adn the worst part is the fact that these are the same ppl I entrusted with all of our money and banking needs and they seem to act like I am some horrible person for asking questions and asking for factual documentation on my fees and also they acted like I was the craziest individual for asking for help and confirmation on my fees. I have never felt more embarrassed to have to reexplain my situation to so many ppl to ultimately end up getting thrown to the side and disregarded. Please Help BBB.... * They are now refusing to honor the refund they stated in the BBB response. Also Mr Dennis the President of Simmons first tried to trick me into paying a $60/hr research fee to research all of the $5000+ in fees. Come to find out the bank offers no such service and has no factual doc to support anything of that nature.. He was trying to steal more money.. Keep in mind this is the President of a Billion dollar company and he either flat lied or has no knowledge of his own companies policies or services... Also he is refusing to provide me a detailed description of the items that were charged or associated with the fees.
Basically its like going to Walmart and them refusing to give you a receipt. If you give someone money they give you receipt to show what you gave them the money for. Why should i be denied this right from the ppl I trusted my life and future with. I have every right to request and be provided this documentation and they are refusing its very illegal as well as shady and could possibly be a peak into a lot bigger window of corruption and very much scam associated. Also to note the President has hung up on me 3 times when i requested this information and also after i asked for paperwork associating the $60/hr "research Program" he stated they offer which when contacting his secretary and multiple branches no one else seemed to know about it.. And he tried to make me pay him $60hr for a service they dont even offer.They have charged me over $5000 in fees and hang up on when i request docs to support the fees and charges. Not to mention he is not only hanging up on me but when i can keep him on the line he says he will not provide the information to me. Please not I did record all of our conversations and would be able to prove everything I am stating is true and that this Bank should in no way be trusted with anyone money. Thank you. *RE: Consumer Complaint No. 15-04562, Dear Ogden: I have attached an Arkansas State Bank Department Complaint Form in the attachment. I also attached the documents where they said they would credit you 1080.00. Let me know if they ever credit your account. Thank you,Investigator Consumer Protection Division Arkansas Attorney General's Office 323 Center Street, Suite 200 Little Rock, AR 72201