Brett Lemieux, Ultimate Athlete's Ink= Signature Dog Autographs
Brett Lemieux of Ultimate Athlete's Ink is Signature Dog Autographs. He has changed names of his company, many times including All American Autographs. Just search him on the internet. My friends and I have been scammed for several hundreds of dollars of counterfeit autographed football memorabilia. Unfortunately, his "COA" read something like this:
UAI or whatever bogus company herby certifies that his signature on the item is in all respects a "genuine hand signature".... by who? Doesn't state so he can claim it is hand signed... so you can't dispute that.... the guy is trash and should be in jail. He's a scam artist and a thief.
I had such a terrible experience with this company that I felt compelled to make sure everyone would know. In an attempt to anticipate unfounded claims against me by the company I am going to post our entire email correspondence for transparency.
The short version: I reached out to the company 9/8/2017 because I lost the Certificate of Authenticity (COA). I confessed and did everything asked of me to have it resent. Days went by and nothing. I reached out. Nothing. So I threatened to involve Amazon. And wouldn't you know it, instant response. Again more time goes by and nothing. Then more nothing despite numerous emails from me. Well, I threaten Amazon involvement again and boom, instant response. Well, even with Amazon involvement and very specific requests from me, time went on with no COA so on 10/28/17 (yes, almost two months late) I finally had Amazon refund me the money.
The problem is that the football NEEDS the COA! I am not happy with the refund. It should be noted: Amazon was phenomenal. Signature Dog was absolutely terrible.
Below is the entire thread.
CUSTOMER
Sent: Friday, September 8, 2017
To: Signature Dog
Subject: Amazon order # 112-3605418-5614636 - Certificate of authenticity
Good afternoon and happy Friday.
First of all. I absolutely love the product I purchased from you. Thank you for taking such care in shipping.
Someone, I won't say who, lost the certificate of authenticity for my Autographed Denver Broncos football.
Are you able to send another? I will gladly pay shipping and handling. I've included the order details below.
You just need a coa card. We need the hologram number and image
CUSTOMER
Fri 9/8/2017
Okay. I'll take a picture tmrw morning and send it to you. Thank you so much.
CUSTOMER
Sat 9/9/2017
[Image]
[Image]
CUSTOMER
Wed 9/13/2017
Still waiting to hear from you. Have you received my email with the hologram and photo?
CUSTOMER
Mon 9/18/2017
Please respond to my emails. If I don not hear from you by tomorrow I will have to involve amazon.
SIGNATURE DOG
Mon 9/18/2017
What is the issue? You lost a coa card and it's our fault?
CUSTOMER
Mon 9/18/2017
I do not recall blaming you or implying it was your "fault". Are you typically this defensive?
I did lose the COA, and I've communicated that in previous emails.
I was kindly told that if I send a "hologram number and image" someone at Signature Dog would send me a new COA (see previous emails). The reason I suggested I would involve amazon, is because I did what was asked of me and then did not hear back from you until this morning, 9 days later.
SIGNATURE DOG
Mon 9/18/2017 We have an email sent to the warehouse. We can get a new one sent.
CUSTOMER
Mon 9/18/2017
Is there anything else you need from me? I'm happy to help.
And thank you. Sorry for any miscommunication.
CUSTOMER
Wed 9/20/2017
Any update on the COA? I'm happy to pay for shipping
CUSTOMER
Thu 9/21/2017
We are approaching 4 days since I heard from anyone. Would someone please update me?
CUSTOMER
Thu 10/5/2017
Please contact me tomorrow regarding our conversation. At this point I have zero confidence in your customer service and will include amazon. I initiated this correspondence on 9/8, have communicated multiple times with no response and now, almost a month later have had enough. I'd say I gave you every opportunity.
I expect to hear from someone Friday 10/6/2017 with confirmation that the COA has been sent along with a tracking number. If I don't receive confirmation by close of business PST I will contact the [email protected] customer complaint department and include this entire correspondence in a review of the product.
(If you have not heard of the email, take a minute to look it up - think amazons internal better business bureau).
Thank you for a great product.
SIGNATURE DOG
Fri 10/6/2017
This was mailed out over two weeks ago. If you'd like to provide us with a Fedex account number we'd have no problem overnighting you one.
CUSTOMER
Fri 10/6/2017
Can you tell me what address is was sent to and provide proof of delivery? I check my mail often and have not received anything.
Is there any reason no one followed up with me to notify me it was sent? I emailed your customer service several times without a response and the only times I heard back from you was after I threatened to involve amazon.
I will still pay for shipping especially if it was sent already. To ensure delivery you can request that it be picked up. That way you can rest assured it's not lost in route or overlooked by me, and I can be sure it was sent and can track it.
CUSTOMER
Sat 10/7/2017
I have contacted Amazon’s customer service for help. After nearly a month of correspondence, it is apparent that you are not interested in helping me.
I hope to hear from either you or Amazon with confirmation that the COA is being sent.
SIGNATURE DOG
Sat 10/7/2017
Did you not get our message ? Again this is all over something you lost ? Do you want another sent in the mail or you also stated you would pay if you want it sent overnight
CUSTOMER
Sat 10/7/2017
I asked you for confirmation that the COA was resent and you did not provide one. I do not have a FedEx account.
I have politely stated several times that I was aware that “I lost the COA”.
Your constant need to point out that this is my fault is at best unnecessary and at worst flagrantly rude. As someone involved in customer service I am amazed at your poor follow through, disrespectful tone and lack of communication. All one needs to do is look over this thread to see the number of times I reached out to you and the almost complete lack of follow up. (One can’t help notice how quick you respond when I mention Amazon).
What should have happened is you should have responded to me shortly after I sent you the hologram and proof of purchase as requested. Then you should have included a tracking number and confirmation it was sent (the way Amazon does with ALL their products).
What happened is:
I sent the images as requested. Followed by several emails, then got this response “What is the issue? You lost a coa card and it's our fault?” 9 days later!
After minimal follow through from you I reach out again, almost a month later, and you tell me it was already sent. (Don’t you think you should have updated me to inform me it was sent, especially after my numerous emails?). Again, you make sure I know this is all my fault and STILL do not provide any of the information I ask for (confirmation/tracking number etc..). After such poor customer service, I cannot take your word it was sent.
At this point, I just want it sent AND I want a tracking number.
***It is at this point that I contacted Amazon for help with a resolution.
AMAZON
Oct 7 2017
Details: The customer has contacted us requesting assistance in obtaining a certificate of authenticity for this item. The customer stated he has lost the certificate that came with this item. The customer has also stated he has been in communications with you and provided all the information you requested.
Please help the customer resolve this matter as soon as possible.
Thank you for your help.
AMAZON
Oct 7
Hello Eric,
Looking at your order, I see that it was placed with Signature Dog, a seller on our website. I've sent your inquiry regarding your order #112-9163132-0749000 for Von Miller DeMarcus Ware Dual Autographed Signed Denver Broncos Logo Football COA & Hologram to the seller on your behalf. You'll receive a copy of the e-mail sent to the seller shortly.
Communications with sellers can also be viewed in Your Account here: https://www.amazon.com/gp/communication-manager/outbox.html
Please give sellers two business days to respond. In most cases, you'll receive a reply much sooner. When the seller replies, you’ll be able to respond directly to the seller’s e-mail.
Thanks for your patience. We look forward to seeing you again soon.
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Karen M
Amazon.com
*** On Oct 13 I placed a call to Amazon customer service. Below is their response.
AMAZON
Hello,
We've been contacted by a customer regarding the order identified below.
--------------------
Reason: Other
Details: URGENT!! You have not responded to the customer. The customer has lost the certificate of authenticity for this item and needs to know how to get another one. Please respond to the customer with a resolution.
SIGNATURE DOG
Oct 13
This was mailed as our notes show. We can issue another one on Monday. If it does not show up by Wednesday please let us know.
CUSTOMER
Oct 15
Would you provide a tracking number as well so Amazon, you and I can all rest easy knowing it's on its way and I can confirm its delivery for you?
CUSTOMER
Oct 19
Wednesday has come and gone and I have not received the COA. Did you send one? If so, please include a tracking number. Between our personal and Amazon emails I have requested tracking info three times. It has now been 41 days since I made the initial request.
*** At this point I email both Amazon and Signature Dog before calling Amazon. Below is Amazon’s response.
AMAZON
Oct 19
Hello,
We've been contacted by a customer regarding the order identified below.
--------------------
Reason: Missing Items, Parts or Accessories
Details: Customer has contacted you MANY times in the past 41 days. This issue is taking way too long. Please resolve this issue as soon as you can.
The customer has not received the new authenticity paperwork, COA, and you have not providing any tracking information for the new one that was supposedly sent. Please resend the COA with a tracking number or provide the customer with the previous tracking number or provide a solution for the customer as the football is worthless without the COA.
*** Here I finally give in. I call Amazon one last time and they refund me my money. Their response is below. Still now word from Signature Dog.
AMAZON
Hello,
We're writing to let you know we processed your refund of $189.00 for your Order 112-9163132-0749000 from Signature Dog.
This refund is for the following item(s):
Here's the breakdown of your refund for this item:
Item Refund: $189.00
We'll apply your refund to the following payment method(s):
Visa Credit Card: $189.00
We've processed a refund for the above order in the amount of $189.00. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card. Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance. This time frame may vary from one financial institution to another.
Sincerely,
Amazon.com
We're Building Earth's Most Customer-Centric Company
Purchased a Dallas Cowboys Helmet supposedly signed by Dak Prescott 12/22/16, with a COA and Holigram. It arrived 12/29/16 without a COA. I contacted Signature Dog on 12/29/16 and they assured they would get the COA to me. Contacted them again in February and again last week. Finally advised I was leaving negative feedback and contacting Amazon. Amazon was fast to give a refund. Then I got an email from Signature Dog Autographs and they said they didn't appreciate the threats and that it took time. I advised that it wasn't a threat just my course of action and said I had already recieved a refund. Then i started getting nasty emails that they would contest it and I would be charged. Fact is the Football Helmet signed by Dak is probably worthless and my 16 year old daughter is so upset. I went to see what other negative feedback they had on Amazon and they didn't have any.
No negative feedback at all... not even the feedback I had left a few days before. It was somehow deleted when Signature Dog deleted the transaction. I contacted Amazon and they are supposed to be investigating because of the abusive emails as well as the delete feedback.
Signature Dog Autographs Reviews
Brett Lemieux, Ultimate Athlete's Ink= Signature Dog Autographs
Brett Lemieux of Ultimate Athlete's Ink is Signature Dog Autographs. He has changed names of his company, many times including All American Autographs. Just search him on the internet. My friends and I have been scammed for several hundreds of dollars of counterfeit autographed football memorabilia. Unfortunately, his "COA" read something like this:
UAI or whatever bogus company herby certifies that his signature on the item is in all respects a "genuine hand signature".... by who? Doesn't state so he can claim it is hand signed... so you can't dispute that.... the guy is trash and should be in jail. He's a scam artist and a thief.
Just avoid at all costs.
Worst Customer Service of my life
I had such a terrible experience with this company that I felt compelled to make sure everyone would know. In an attempt to anticipate unfounded claims against me by the company I am going to post our entire email correspondence for transparency.
The short version: I reached out to the company 9/8/2017 because I lost the Certificate of Authenticity (COA). I confessed and did everything asked of me to have it resent. Days went by and nothing. I reached out. Nothing. So I threatened to involve Amazon. And wouldn't you know it, instant response. Again more time goes by and nothing. Then more nothing despite numerous emails from me. Well, I threaten Amazon involvement again and boom, instant response. Well, even with Amazon involvement and very specific requests from me, time went on with no COA so on 10/28/17 (yes, almost two months late) I finally had Amazon refund me the money.
The problem is that the football NEEDS the COA! I am not happy with the refund. It should be noted: Amazon was phenomenal. Signature Dog was absolutely terrible.
Below is the entire thread.
CUSTOMER
Sent: Friday, September 8, 2017
To: Signature Dog
Subject: Amazon order # 112-3605418-5614636 - Certificate of authenticity
Good afternoon and happy Friday.
First of all. I absolutely love the product I purchased from you. Thank you for taking such care in shipping.
Someone, I won't say who, lost the certificate of authenticity for my Autographed Denver Broncos football.
Are you able to send another? I will gladly pay shipping and handling. I've included the order details below.
[Image]
[Image]
Thank you so much.
SIGNATURE DOG
On Fri, Sep 8, 2017
"Signature Dog" <[email protected]<mailto:[email protected]>> wrote:
Please send photos of the item
CUSTOMER
Sent: Friday, September 8, 2017
To: Signature Dog
Subject: Re: Amazon order # 112-3605418-5614636 - Certificate of authenticity
[Image]
[Image]
SIGNATURE DOG
On Fri, Sep 8, 2017 Signature Dog" <[email protected]> wrote:
You just need a coa card. We need the hologram number and image
CUSTOMER
Fri 9/8/2017
Okay. I'll take a picture tmrw morning and send it to you. Thank you so much.
CUSTOMER
Sat 9/9/2017
[Image]
[Image]
CUSTOMER
Wed 9/13/2017
Still waiting to hear from you. Have you received my email with the hologram and photo?
CUSTOMER
Mon 9/18/2017
Please respond to my emails. If I don not hear from you by tomorrow I will have to involve amazon.
SIGNATURE DOG
Mon 9/18/2017
What is the issue? You lost a coa card and it's our fault?
CUSTOMER
Mon 9/18/2017
I do not recall blaming you or implying it was your "fault". Are you typically this defensive?
I did lose the COA, and I've communicated that in previous emails.
I was kindly told that if I send a "hologram number and image" someone at Signature Dog would send me a new COA (see previous emails). The reason I suggested I would involve amazon, is because I did what was asked of me and then did not hear back from you until this morning, 9 days later.
SIGNATURE DOG
Mon 9/18/2017 We have an email sent to the warehouse. We can get a new one sent.
CUSTOMER
Mon 9/18/2017
Is there anything else you need from me? I'm happy to help.
And thank you. Sorry for any miscommunication.
CUSTOMER
Wed 9/20/2017
Any update on the COA? I'm happy to pay for shipping
CUSTOMER
Thu 9/21/2017
We are approaching 4 days since I heard from anyone. Would someone please update me?
CUSTOMER
Thu 10/5/2017
Please contact me tomorrow regarding our conversation. At this point I have zero confidence in your customer service and will include amazon. I initiated this correspondence on 9/8, have communicated multiple times with no response and now, almost a month later have had enough. I'd say I gave you every opportunity.
I expect to hear from someone Friday 10/6/2017 with confirmation that the COA has been sent along with a tracking number. If I don't receive confirmation by close of business PST I will contact the [email protected] customer complaint department and include this entire correspondence in a review of the product.
(If you have not heard of the email, take a minute to look it up - think amazons internal better business bureau).
Thank you for a great product.
SIGNATURE DOG
Fri 10/6/2017
This was mailed out over two weeks ago. If you'd like to provide us with a Fedex account number we'd have no problem overnighting you one.
CUSTOMER
Fri 10/6/2017
Can you tell me what address is was sent to and provide proof of delivery? I check my mail often and have not received anything.
Is there any reason no one followed up with me to notify me it was sent? I emailed your customer service several times without a response and the only times I heard back from you was after I threatened to involve amazon.
I will still pay for shipping especially if it was sent already. To ensure delivery you can request that it be picked up. That way you can rest assured it's not lost in route or overlooked by me, and I can be sure it was sent and can track it.
CUSTOMER
Sat 10/7/2017
I have contacted Amazon’s customer service for help. After nearly a month of correspondence, it is apparent that you are not interested in helping me.
I hope to hear from either you or Amazon with confirmation that the COA is being sent.
SIGNATURE DOG
Sat 10/7/2017
Did you not get our message ? Again this is all over something you lost ? Do you want another sent in the mail or you also stated you would pay if you want it sent overnight
CUSTOMER
Sat 10/7/2017
I asked you for confirmation that the COA was resent and you did not provide one. I do not have a FedEx account.
I have politely stated several times that I was aware that “I lost the COA”.
Your constant need to point out that this is my fault is at best unnecessary and at worst flagrantly rude. As someone involved in customer service I am amazed at your poor follow through, disrespectful tone and lack of communication. All one needs to do is look over this thread to see the number of times I reached out to you and the almost complete lack of follow up. (One can’t help notice how quick you respond when I mention Amazon).
What should have happened is you should have responded to me shortly after I sent you the hologram and proof of purchase as requested. Then you should have included a tracking number and confirmation it was sent (the way Amazon does with ALL their products).
What happened is:
I sent the images as requested. Followed by several emails, then got this response “What is the issue? You lost a coa card and it's our fault?” 9 days later!
After minimal follow through from you I reach out again, almost a month later, and you tell me it was already sent. (Don’t you think you should have updated me to inform me it was sent, especially after my numerous emails?). Again, you make sure I know this is all my fault and STILL do not provide any of the information I ask for (confirmation/tracking number etc..). After such poor customer service, I cannot take your word it was sent.
At this point, I just want it sent AND I want a tracking number.
***It is at this point that I contacted Amazon for help with a resolution.
AMAZON
Oct 7 2017
Details: The customer has contacted us requesting assistance in obtaining a certificate of authenticity for this item. The customer stated he has lost the certificate that came with this item. The customer has also stated he has been in communications with you and provided all the information you requested.
Please help the customer resolve this matter as soon as possible.
Thank you for your help.
AMAZON
Oct 7
Hello Eric,
Looking at your order, I see that it was placed with Signature Dog, a seller on our website. I've sent your inquiry regarding your order #112-9163132-0749000 for Von Miller DeMarcus Ware Dual Autographed Signed Denver Broncos Logo Football COA & Hologram to the seller on your behalf. You'll receive a copy of the e-mail sent to the seller shortly.
Communications with sellers can also be viewed in Your Account here: https://www.amazon.com/gp/communication-manager/outbox.html
Please give sellers two business days to respond. In most cases, you'll receive a reply much sooner. When the seller replies, you’ll be able to respond directly to the seller’s e-mail.
Thanks for your patience. We look forward to seeing you again soon.
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Karen M
Amazon.com
*** On Oct 13 I placed a call to Amazon customer service. Below is their response.
AMAZON
Hello,
We've been contacted by a customer regarding the order identified below.
--------------------
Reason: Other
Details: URGENT!! You have not responded to the customer. The customer has lost the certificate of authenticity for this item and needs to know how to get another one. Please respond to the customer with a resolution.
SIGNATURE DOG
Oct 13
This was mailed as our notes show. We can issue another one on Monday. If it does not show up by Wednesday please let us know.
CUSTOMER
Oct 15
Would you provide a tracking number as well so Amazon, you and I can all rest easy knowing it's on its way and I can confirm its delivery for you?
CUSTOMER
Oct 19
Wednesday has come and gone and I have not received the COA. Did you send one? If so, please include a tracking number. Between our personal and Amazon emails I have requested tracking info three times. It has now been 41 days since I made the initial request.
*** At this point I email both Amazon and Signature Dog before calling Amazon. Below is Amazon’s response.
AMAZON
Oct 19
Hello,
We've been contacted by a customer regarding the order identified below.
--------------------
Reason: Missing Items, Parts or Accessories
Details: Customer has contacted you MANY times in the past 41 days. This issue is taking way too long. Please resolve this issue as soon as you can.
The customer has not received the new authenticity paperwork, COA, and you have not providing any tracking information for the new one that was supposedly sent. Please resend the COA with a tracking number or provide the customer with the previous tracking number or provide a solution for the customer as the football is worthless without the COA.
*** Here I finally give in. I call Amazon one last time and they refund me my money. Their response is below. Still now word from Signature Dog.
AMAZON
Hello,
We're writing to let you know we processed your refund of $189.00 for your Order 112-9163132-0749000 from Signature Dog.
This refund is for the following item(s):
Here's the breakdown of your refund for this item:
Item Refund: $189.00
We'll apply your refund to the following payment method(s):
Visa Credit Card: $189.00
We've processed a refund for the above order in the amount of $189.00. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card. Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance. This time frame may vary from one financial institution to another.
Sincerely,
Amazon.com
We're Building Earth's Most Customer-Centric Company
http://www.amazon.com
Purchased a Dallas Cowboys Helmet supposedly signed by Dak Prescott 12/22/16, with a COA and Holigram. It arrived 12/29/16 without a COA. I contacted Signature Dog on 12/29/16 and they assured they would get the COA to me. Contacted them again in February and again last week. Finally advised I was leaving negative feedback and contacting Amazon. Amazon was fast to give a refund. Then I got an email from Signature Dog Autographs and they said they didn't appreciate the threats and that it took time. I advised that it wasn't a threat just my course of action and said I had already recieved a refund. Then i started getting nasty emails that they would contest it and I would be charged. Fact is the Football Helmet signed by Dak is probably worthless and my 16 year old daughter is so upset. I went to see what other negative feedback they had on Amazon and they didn't have any.
No negative feedback at all... not even the feedback I had left a few days before. It was somehow deleted when Signature Dog deleted the transaction. I contacted Amazon and they are supposed to be investigating because of the abusive emails as well as the delete feedback.