I have done business with Sierra Auction Management for quite a while now. I have bought anything from sports cars down from them. I purchased newer model sports car they said ran that didn't, many electronics that have been reported stolen. as with any auction, there have been good times and bad, although my experience is that i have a lot more questionable items than most places. I'm not here to question the merchandise though. I won't speculate if they had any knowledge of the condition or status of these items when they were sold.
I have, however, noticed that they have had an additional charge for both my PayPal accounts and my debit card for transactions there. When I initially brought to their attention that these charges were either illegal for debit, or against the terms of service of PayPal, they completely ignored me. When I pushed the issue, they made it clear my thoughts on the matter were of no concern to them. [continued below]....
Total SCAM company! Sierra Auctions are the exactly the reason people are affraid to buy from an auction. I bought a 2007 Honda CRV online after viewing the item online. When I asked to look at vehicle upon arrival to facility they Absolutely denied me to inspect the vehice. Their photos are shaded and very misleading.
I would say buyer beware! I excepted the vehicle and the condition as is with the body damage and the faded paint. What I DO Not except is the Complete Hail Damage that Sierra Auctions failed to disclose! This vehicle is completely covered with Hail Damage and is unrepairable.
When I called the management at Sierra Auction and spoke with Jeff he said he remembered the Honda specifically and did not remember any Hail Damage! He told me that he and Mike their general manager looked at photos and see no damage? Neither did I in the provided shaded pictures.
I was willing to except the faded paint and poor body work/damage as I purchased from an internet site, but NOT complete Hail Damage as it changed the Honda's value buy more than half.
When I asked for a refund they said they would resell the the car for me at my cost, Sierra Auction was well aware of this vehicles condition and failed to represent it accurately. I demanded a refund for this misrepresnted purchase and received canned answers from Sierra Auctions managemant staff.
We did review this with the customer and resolved the issue. We do our best to resolve these issues by clearly stating in our buyer section that Photos and other information describing vehicles or items are only to be used as a guide. We don't guarantee that damages, conditions or items wont be missed. In this case we reminded the customer that they have the option to take advantage our preview period which occurs the day before the sale. We also remind customers that they can always call us to have additional information provided to them. We know that there will be occasions that we need to be flexible in how we handle situations. Our ultimate goal is to resolve issues as quickly as possible.
Sierra Auction Reviews
I have done business with Sierra Auction Management for quite a while now. I have bought anything from sports cars down from them. I purchased newer model sports car they said ran that didn't, many electronics that have been reported stolen. as with any auction, there have been good times and bad, although my experience is that i have a lot more questionable items than most places. I'm not here to question the merchandise though. I won't speculate if they had any knowledge of the condition or status of these items when they were sold.
I have, however, noticed that they have had an additional charge for both my PayPal accounts and my debit card for transactions there. When I initially brought to their attention that these charges were either illegal for debit, or against the terms of service of PayPal, they completely ignored me. When I pushed the issue, they made it clear my thoughts on the matter were of no concern to them. [continued below]....
Total SCAM company! Sierra Auctions are the exactly the reason people are affraid to buy from an auction. I bought a 2007 Honda CRV online after viewing the item online. When I asked to look at vehicle upon arrival to facility they Absolutely denied me to inspect the vehice. Their photos are shaded and very misleading.
I would say buyer beware! I excepted the vehicle and the condition as is with the body damage and the faded paint. What I DO Not except is the Complete Hail Damage that Sierra Auctions failed to disclose! This vehicle is completely covered with Hail Damage and is unrepairable.
When I called the management at Sierra Auction and spoke with Jeff he said he remembered the Honda specifically and did not remember any Hail Damage! He told me that he and Mike their general manager looked at photos and see no damage? Neither did I in the provided shaded pictures.
I was willing to except the faded paint and poor body work/damage as I purchased from an internet site, but NOT complete Hail Damage as it changed the Honda's value buy more than half.
When I asked for a refund they said they would resell the the car for me at my cost, Sierra Auction was well aware of this vehicles condition and failed to represent it accurately. I demanded a refund for this misrepresnted purchase and received canned answers from Sierra Auctions managemant staff.
Follow Up to the above scam claim.
We did review this with the customer and resolved the issue. We do our best to resolve these issues by clearly stating in our buyer section that Photos and other information describing vehicles or items are only to be used as a guide. We don't guarantee that damages, conditions or items wont be missed. In this case we reminded the customer that they have the option to take advantage our preview period which occurs the day before the sale. We also remind customers that they can always call us to have additional information provided to them. We know that there will be occasions that we need to be flexible in how we handle situations. Our ultimate goal is to resolve issues as quickly as possible.
Michael Cleveland
General Manager Sierra Auction Tucson