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ShopSBT.com


Country United States
State Florida
City Clearwater
Address 1401 N Myrtle Ave
Phone 1.877.330.0231
Website http://www.shopsbt.com

ShopSBT.com Reviews

  • Sep 4, 2015

So I want to warn eveyone of a issue I had with this SBT Jetski/PWC company recently and make sure no one else has issue like this as it's very expensive and annoying when you are trying to save yourself money and end up being charged so much by the end of your project.

So I am working on my Small boat and bought 2 rebuilt 2-stroke jetski engines from this company, I paid basically $3,000 to this company and first time I ever used them or had to work on my boat's engines so it was a learning experience and a lot of frustration as most people who work on their own items know.

Well part of what this company does is sell built engines to people and they want the cores of the engines you pull out after you are done or actually within 2 weeks or less from when they sent the engines out is the real case. Instead of charging a core fee and getting reimbursed once they receive your core they like to play a sneaky game where they will not charge a core fee but expect you to send the old engines back 2 weeks from when they shipped it.

Well no one tells you that you will need all these speacialty tools to take the engines a part and they take some of the old pieces you need to swap from the old engines to the new engines. So me being busy and trying to get this done as fast as possible I order the Tools I needed and did a rush shipping on them and everything but being that these tools are hard to find and aquire it took basically 2 weeks by itself to get the tools from the day I ordered them.

So of course I finally get some of my tools, but not all and knew I had to get these core backs ASAP so just made due with what I had, well by the time I was about to mail it back I realize SBT had done 2 charges for $200 each time a total of $400 in late fees is what they said. Well I was able to get them to refund half of the $400 after a lot of talking and asking them to remove it since this is no easy task and I'm not just going to rush and make mistakes because they give very little time and make sure I had the right tools for the job.

The whole point of this is to warn people about this company and their bogus late fee charges as like I said I was trying to save money and make sure I had no issues by getting new engines, but in the end spent more than I wanted too and get these late fee charges of $200 after negotiating with them for awhile.

I have my own company and would never charge a customer of mine who spent so much money this much in late fee's especially if the customer didn't actually cost my company any real money out of pocket. They say they could have lost money due to not having my cores based on how many engines they sell a month, but had no actual losses from what I could gather and just like to rip off their customers with these bogus late fee charges.

So watcvh out for this Company with their late fee's and make sure you have all the tools you need because they don't care if your house was on fire or you were in the hospital if it's late and they can charge and get extra money from a customer they will do it.

I will proably never use this company again after this experience and will go out of my way to use another company in the future because of this.

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