I opened a vendor account with shopee. I was learning on the job - found out quickly that I was required to consistently go out of pocket to fully support the price of new customer transactions. I was told that it would take about 7 days to complete the transactions and retrieve the funds.
I quickly became uncomfortable with the financial risk element of the platform - especially due to the fact that this was a first time user experience and the company did not have an abundance of glowing online reviews.
After investing $600 to support 3rd party purchases I decided to remove all items from my account in order to not incur any additional fees while I was waiting to receive the initial $600 that was already invested.
I was told that this was not suggested - I told them that they could either understand my position or they choose to close my account. Which they did.
There is a fundamental difference between suspending an account and returning all earned funds - and closing an account - accusing the account holder of money laundering and keeping the account holders funds. This is FRUAD.
I was introduced to the business by a nice lady 1 (647) 490-1625 she promoted the company and yet failed to intervene when the trouble occurred. I can't absolutely say that she is involved but then again I don't know that she is not.
I am writing to express my deep dissatisfaction with the quality of service provided by Shopee Express, the courier service employed by Shopee for product deliveries. I have recently encountered several distressing incidents that have compelled me to bring this matter to your attention.
On multiple occasions, I have experienced significant difficulties with the delivery process, specifically regarding the inaccurate status updates and the discourteous behavior of Shopee Express riders. Despite the tracking system indicating that the delivery attempt was made, I was astonished to find the status marked as "receiver cannot be reached" without any actual contact or attempted delivery being made.
In addition, it is important to note that I have not received any calls from the rider as is typically expected in such situations. This lack of communication is not only unprofessional but also highly inconvenient for customers like myself who rely on accurate updates to facilitate the smooth delivery of their orders.
However, what truly exacerbated the situation was the distressing encounter I had when attempting to address the issue directly with the Shopee Express rider. The rider's conduct was exceptionally rude and offensive. Instead of exhibiting professional behavior and resolving the problem, the individual on the other end of the phone call resorted to yelling and using derogatory language. As someone who suffers from a traumatic stress disorder, this incident triggered a severe panic attack, further exacerbating my emotional distress.
It is disheartening that a reputable e-commerce platform like Shopee, which prides itself on customer satisfaction, would tolerate such unprofessionalism and mistreatment from its courier service. The lack of accountability and appropriate customer service exhibited in this situation is unacceptable.
I urge Shopee to take immediate action to rectify this matter and address the following concerns:
1. Ensure accurate and reliable delivery status updates, reflecting the actual attempts made by Shopee Express riders.
2. Implement strict guidelines and training programs for Shopee Express riders to maintain professionalism and courtesy towards customers.
3. Provide adequate support and resources to riders to handle customer inquiries and complaints effectively.
4. Establish a clear and accessible mechanism for customers to report incidents of misconduct or poor service by Shopee Express riders.
It is my sincere hope that Shopee takes this matter seriously and takes swift action to rectify the issues at hand. As a loyal Shopee customer, I believe in the potential of your platform to provide exceptional service, and I trust that you will address these concerns promptly.
I kindly request a formal response regarding the steps Shopee intends to take to resolve these issues and prevent similar incidents from recurring in the future. You may reach me at the contact information provided above.
Thank you for your attention to this matter. I look forward to a prompt resolution and your efforts in improving the overall customer experience with Shopee Express.
Shopee Reviews
I opened a vendor account with shopee. I was learning on the job - found out quickly that I was required to consistently go out of pocket to fully support the price of new customer transactions. I was told that it would take about 7 days to complete the transactions and retrieve the funds.
I quickly became uncomfortable with the financial risk element of the platform - especially due to the fact that this was a first time user experience and the company did not have an abundance of glowing online reviews.
After investing $600 to support 3rd party purchases I decided to remove all items from my account in order to not incur any additional fees while I was waiting to receive the initial $600 that was already invested.
I was told that this was not suggested - I told them that they could either understand my position or they choose to close my account. Which they did.
There is a fundamental difference between suspending an account and returning all earned funds - and closing an account - accusing the account holder of money laundering and keeping the account holders funds. This is FRUAD.
I was introduced to the business by a nice lady 1 (647) 490-1625 she promoted the company and yet failed to intervene when the trouble occurred. I can't absolutely say that she is involved but then again I don't know that she is not.
I am writing to express my deep dissatisfaction with the quality of service provided by Shopee Express, the courier service employed by Shopee for product deliveries. I have recently encountered several distressing incidents that have compelled me to bring this matter to your attention.
On multiple occasions, I have experienced significant difficulties with the delivery process, specifically regarding the inaccurate status updates and the discourteous behavior of Shopee Express riders. Despite the tracking system indicating that the delivery attempt was made, I was astonished to find the status marked as "receiver cannot be reached" without any actual contact or attempted delivery being made.
In addition, it is important to note that I have not received any calls from the rider as is typically expected in such situations. This lack of communication is not only unprofessional but also highly inconvenient for customers like myself who rely on accurate updates to facilitate the smooth delivery of their orders.
However, what truly exacerbated the situation was the distressing encounter I had when attempting to address the issue directly with the Shopee Express rider. The rider's conduct was exceptionally rude and offensive. Instead of exhibiting professional behavior and resolving the problem, the individual on the other end of the phone call resorted to yelling and using derogatory language. As someone who suffers from a traumatic stress disorder, this incident triggered a severe panic attack, further exacerbating my emotional distress.
It is disheartening that a reputable e-commerce platform like Shopee, which prides itself on customer satisfaction, would tolerate such unprofessionalism and mistreatment from its courier service. The lack of accountability and appropriate customer service exhibited in this situation is unacceptable.
I urge Shopee to take immediate action to rectify this matter and address the following concerns:
1. Ensure accurate and reliable delivery status updates, reflecting the actual attempts made by Shopee Express riders.
2. Implement strict guidelines and training programs for Shopee Express riders to maintain professionalism and courtesy towards customers.
3. Provide adequate support and resources to riders to handle customer inquiries and complaints effectively.
4. Establish a clear and accessible mechanism for customers to report incidents of misconduct or poor service by Shopee Express riders.
It is my sincere hope that Shopee takes this matter seriously and takes swift action to rectify the issues at hand. As a loyal Shopee customer, I believe in the potential of your platform to provide exceptional service, and I trust that you will address these concerns promptly.
I kindly request a formal response regarding the steps Shopee intends to take to resolve these issues and prevent similar incidents from recurring in the future. You may reach me at the contact information provided above.
Thank you for your attention to this matter. I look forward to a prompt resolution and your efforts in improving the overall customer experience with Shopee Express.