I ordered a pair of boots that did not fit so I returned them. It showed the UPS scan arrival to their warehouse so I called and was told I would have my refund in 3-5 days. A week later I called again because I still had no refund and was told my box arrived empty at their warehouse. They said they would do a report with UPS and would call me back. They have not once called me back or emailed me. I have called a number of times and am either told it's being worked on or that they can't find anything about my return. one month later they are giving me the runaround still no refund and was told today that it was ups that never weighed the package. What ever that means.
I PURCHASED A PAIR OF CONVERSE TENNIS SHOES ON APRIL 10, 2017. WHEN I RECIEVED THE SHOES I DISCOVERED THAT IT WAS A MEN SIZE INSTEAD OF A WOMENS SIZE I THEN CONTACT s****.>
They advertise that shipoping is free both ways, which is true. What they don't say is that, if you return the shoes because they don't fit, or are the wrong color, or are not what was ordered, or for any reaosn at all, there is what they call a "restocking fee" that is equal to or more than the return shipping cost. You'd better make sure that the shoes you order will have a perfect fit, or be preapred ot pay $6.95 and up to try them on.
I am in absolute shock with how abysmal not only this service has been but how this company thinks they will get away with flat out committing fraud. I was triple charged for one pair of Vans I bought online from this website but never recieved.
The store advertised Vans being sold for around $32 included shipping. I bought one pair, but saw a couple days later that my credit card was charged three times for $32 from s****.>
Few days later I followed up and found another email to CC. Nothing. I followed up again adding there Director of PR. Nothing. I checked there social and they've had enough time to tweet multiple times a day but have refused to even send me an email letting them they are looking into it. Im not down 99 dollars with no shoes. PLEASE someone advise if you have had similar issues with this fradulant and awful company.
Shoebuy.com, Inc. Reviews
I ordered a pair of boots that did not fit so I returned them. It showed the UPS scan arrival to their warehouse so I called and was told I would have my refund in 3-5 days. A week later I called again because I still had no refund and was told my box arrived empty at their warehouse. They said they would do a report with UPS and would call me back. They have not once called me back or emailed me. I have called a number of times and am either told it's being worked on or that they can't find anything about my return. one month later they are giving me the runaround still no refund and was told today that it was ups that never weighed the package. What ever that means.
I PURCHASED A PAIR OF CONVERSE TENNIS SHOES ON APRIL 10, 2017. WHEN I RECIEVED THE SHOES I DISCOVERED THAT IT WAS A MEN SIZE INSTEAD OF A WOMENS SIZE I THEN CONTACT s****.>
I THEN CALLED s****.>
They advertise that shipoping is free both ways, which is true. What they don't say is that, if you return the shoes because they don't fit, or are the wrong color, or are not what was ordered, or for any reaosn at all, there is what they call a "restocking fee" that is equal to or more than the return shipping cost. You'd better make sure that the shoes you order will have a perfect fit, or be preapred ot pay $6.95 and up to try them on.
I am in absolute shock with how abysmal not only this service has been but how this company thinks they will get away with flat out committing fraud. I was triple charged for one pair of Vans I bought online from this website but never recieved.
The store advertised Vans being sold for around $32 included shipping. I bought one pair, but saw a couple days later that my credit card was charged three times for $32 from s****.>
Few days later I followed up and found another email to CC. Nothing. I followed up again adding there Director of PR. Nothing. I checked there social and they've had enough time to tweet multiple times a day but have refused to even send me an email letting them they are looking into it. Im not down 99 dollars with no shoes. PLEASE someone advise if you have had similar issues with this fradulant and awful company.