My daughter ordered a custom sized dress from sherryprom.com. The dress arrived, however, there were several issues with the dress: wrong color, wrong bust size, misshaped (one side higher than the other), over all poor workmanship.
The company policy is that they will refund if you are not satisfied for any reason. We followed instructions to contact customer service through email to obtain the address to send the item for a refund. However, after several emails trying to obtain the address, SherryProm refuses to give out the address for us to send the item.
We recieved the dress on April 11, 2016 and notified the company within just a few hours of recieving the order. We have been told by customer service that the issues are "not a big problem, " that we can make adjustments or get alterations done ourselves (which defeats the custom size), etc... anything other than honoring their return policy.
I would highly recommend doing business elsewhere.
I purchased a prom dress for my granddaughter on line from "sherryprom.com", on 4/12/16. The dress was horribly constructed, uneven seams, unfinished seams, and clearly not proffesionally sewn. Looked like is was sewn by someone with their eyes closed. I returned the dress, accordingly to their return policy, within the 7 days. (took pictures of the dress first). And I emailed them as well, informing them that I wanted my money refunded in full. And for the last few weeks, this site has been playing games with me on line, saying things like, "will you accept 20.00, have a nice day. Will you accept 25.00, have a nice day. We are a new company, please keep nice dress", and I am upset mostly with myself for not doing my homework as to the reputation of this company. I want to warn everyone, do not do business with this company at all. They also list a billing address , (never a phone number) of ; CNFIRST Trade LTD. Dept., 906,196 High Road, Wood Green, London. Buyer Beware of this fraudulent web site, definetly thieves and scam artists.
Extremely poor quality and will not honor return policy.” - Size chart provided is extremely off base. Stitching quality is very poor (not smooth, jagged bunched spots). Appliqué at the neck of the dress is not centered. Did not make the skirt as pictured. Bodice used is too thick for the fabric and makes a visible line around the hips. Return policy states full refund if not 100% satisfied but they refuse to issue a return form and take responsibility. $200 down the drain!!!! They said dress was just wrinkled and would be ok. Would not address any of the specific issues identified and refused to issue return form.
Sherryprom Reviews
My daughter ordered a custom sized dress from sherryprom.com. The dress arrived, however, there were several issues with the dress: wrong color, wrong bust size, misshaped (one side higher than the other), over all poor workmanship.
The company policy is that they will refund if you are not satisfied for any reason. We followed instructions to contact customer service through email to obtain the address to send the item for a refund. However, after several emails trying to obtain the address, SherryProm refuses to give out the address for us to send the item.
We recieved the dress on April 11, 2016 and notified the company within just a few hours of recieving the order. We have been told by customer service that the issues are "not a big problem, " that we can make adjustments or get alterations done ourselves (which defeats the custom size), etc... anything other than honoring their return policy.
I would highly recommend doing business elsewhere.
I purchased a prom dress for my granddaughter on line from "sherryprom.com", on 4/12/16. The dress was horribly constructed, uneven seams, unfinished seams, and clearly not proffesionally sewn. Looked like is was sewn by someone with their eyes closed. I returned the dress, accordingly to their return policy, within the 7 days. (took pictures of the dress first). And I emailed them as well, informing them that I wanted my money refunded in full. And for the last few weeks, this site has been playing games with me on line, saying things like, "will you accept 20.00, have a nice day. Will you accept 25.00, have a nice day. We are a new company, please keep nice dress", and I am upset mostly with myself for not doing my homework as to the reputation of this company. I want to warn everyone, do not do business with this company at all. They also list a billing address , (never a phone number) of ; CNFIRST Trade LTD. Dept., 906,196 High Road, Wood Green, London. Buyer Beware of this fraudulent web site, definetly thieves and scam artists.
Extremely poor quality and will not honor return policy.” - Size chart provided is extremely off base. Stitching quality is very poor (not smooth, jagged bunched spots). Appliqué at the neck of the dress is not centered. Did not make the skirt as pictured. Bodice used is too thick for the fabric and makes a visible line around the hips. Return policy states full refund if not 100% satisfied but they refuse to issue a return form and take responsibility. $200 down the drain!!!! They said dress was just wrinkled and would be ok. Would not address any of the specific issues identified and refused to issue return form.