I purchased a small order from Shea Shea Bakery on 04/05/18. I didn't want to make a purchase too large for my first time order in case of it being a scam site. I did not receive any shipping confirmation until 04/10/18 and it was only after I messaged their customer service inquiring when I would receive it. I waited 48 hours upon getting my tracking information for USPS to update but it remained to read that the package/items had not yet been received by USPS. I messaged Shea Bakery in the early am hours of 04/13/18 letting them know if my items have not yet been sent, I'd like to cancel and request a refund. I was advised by the company that they would first have to get their parcel back and then they would give me a refund. I wrote back advising them if it's already in the hands of USPS I will simply wait and disregard the email. With them stating they would have to get their package 'back' I assumed it meant it was on the way to the postal service.
When I saw no movement with my tracking by late afternoon, out of curiousity I contacted USPS and was advised they still have not gotten any parcel/items from the company to be sent to my address. Learning of this, I opened a dispute with PayPal who advised to try and handle the situation with the company directly and if not response then I may open a claim from now until May 4th. I got no response to my posts on their ig page and no response to my direct message nor to my PayPal request for a refund. I do not know why this company selected to hold on to my small amount of money but I still paid for product just like any other customer and it was never sent to me. I ordered from 6 other various companies the same day of my order with this company and have already gotten all my items. This is why I am wary of shopping with new vendors, especially those who market mostly via social media. This was crappy business and I doubt I will receive my items or even my refund, but I will not shop here again and recommend others do not do so as well. I was tossed a shipping label created tracking id to satisfy me while the seller had no intent on ever sending my product. Buyer beware.
Shea Shea Bakery Reviews
I purchased a small order from Shea Shea Bakery on 04/05/18. I didn't want to make a purchase too large for my first time order in case of it being a scam site. I did not receive any shipping confirmation until 04/10/18 and it was only after I messaged their customer service inquiring when I would receive it. I waited 48 hours upon getting my tracking information for USPS to update but it remained to read that the package/items had not yet been received by USPS. I messaged Shea Bakery in the early am hours of 04/13/18 letting them know if my items have not yet been sent, I'd like to cancel and request a refund. I was advised by the company that they would first have to get their parcel back and then they would give me a refund. I wrote back advising them if it's already in the hands of USPS I will simply wait and disregard the email. With them stating they would have to get their package 'back' I assumed it meant it was on the way to the postal service.
When I saw no movement with my tracking by late afternoon, out of curiousity I contacted USPS and was advised they still have not gotten any parcel/items from the company to be sent to my address. Learning of this, I opened a dispute with PayPal who advised to try and handle the situation with the company directly and if not response then I may open a claim from now until May 4th. I got no response to my posts on their ig page and no response to my direct message nor to my PayPal request for a refund. I do not know why this company selected to hold on to my small amount of money but I still paid for product just like any other customer and it was never sent to me. I ordered from 6 other various companies the same day of my order with this company and have already gotten all my items. This is why I am wary of shopping with new vendors, especially those who market mostly via social media. This was crappy business and I doubt I will receive my items or even my refund, but I will not shop here again and recommend others do not do so as well. I was tossed a shipping label created tracking id to satisfy me while the seller had no intent on ever sending my product. Buyer beware.