Your voice has a chance to be heard now! scamion.com - we bring changes together.
report scam| Country | United States |
| State | Alabama |
| City | Greenville |
| Address | 100 S. Cloverdale Road |
| Phone | (334) 371-7378 |
| Website | http://www.servprogreenvilletroyandalusia.com/ |
Servpro Industries, Inc. Reviews
Servepro refused to help me after they look at the water damage & the areas where the last two companies took out drywall and left me hanging. Then I never heard back from them again. My insurance is in on the water restoration companies quitting on me leaving my house a wreck. Now I can't get any help in putting up new drywall and new carpet in my home.
It's gender discrimination from these water restoration companies & because I am a single female. These southern males want to ruin a single female so badly.
On Jan 22, 2020 a pipe broke in my apartment and flooded my living room and basement. My Landlord Joe Cassiere did not fix heat, or hot water until Feb 12, 2020. Joe has also not provided my minor children and I a hotel, leaving me at a friends house for almost a month.
So obviously my landlord and I are not on speaking terms, My landlord has been going into my apartment unannounced and allowing contractors and Servpro to go in as well without my knowledge or permission,.I continue to tell my landlord this is against the law and his response is "Your welcome". I found out through a neighbor today that Servpro has been in my house the last three days again unannounced and without my knowledge or permission on Feb 16,17 and 18.
I called Julie from Servpro today to express how this is not an emergency at 29 days into the flood and that they did not have the right to go into my house without permission and my knowledge, Julie told me she can do anything they want with my landlords permission, told me i am not the paying client and that she didn't have to talk to me and hung up on me.
After further inspection of my house, the door was left unlocked, and ad jarred I went upstairs and found My big Screen TV, my safe with my diamond earring, ring and $200.00 cash missing and my TVs for my videos cameras gone. I went to the Johnston Police Department to file a report. . I had to change my locks and get a Ring Doorbell camera.
We had a minor fire in our garage on 11/2817 at 2:43am. The fire was put out with our extinguisher however there was smoke damage. That very morning our insurance company arrived with ServPro in tow. We were asked to sign an estimate so they could get started. There were no prices on the paper nor were we given a copy. It was a very trying time as our garage had just burned and there was smoke in our home. ServPro gave us an estimate later in the day, after workers had already begun. We explained we did not want the walls or ceilings touched nor the garage.
They sent 3 ladies who spent two partial days for a total of 11.5 hours and we received a bill for $6,103.28!!!!!! We were quite surprised. It took more than a week to get an original estimate as well as a revised estimate, same amount they just changed items around. For instance for my kitchen counter we were charged for 1. Wiping the counter, 2. For "manipulating the items on the counter, 3. Wiping down the items and 4. $36 per hour per worker!!!! They swept and mopped, using MY mop and we were charged for "heavy tile " cleaning. Yes, they did a good job wiping and cleaning but NOT $6,103.28 worth!
Trying to talk to them was futile, when I asked for a supervisor I was told he (Matt Fabish) had no supervisor and he was in charge. He threatened me with insurance fraud! We will be cleaning the floors, ceilings , vents and garage ourselves. Men! My husband and Matt got into a loud " discussion" on the phone. I then texted Matt Fabish and instructed him not to call, text or come to our home again. Apparently he doesn't read or comprehend well as he texted me twice again, to the point I told him I would have him criminally trespassed.
I will be contacting ServPro headquarters in Gallatin and paying them a FAIR amount for actual work done. The remainder of the money will be used to clean the garage and paint the house. Even my insurance agent with Farm Bureau said ServPro would be removed from preferred providers. So, I do not recommend ServPro at 4500 Brassway, Dallas, Texas (Duncanville/Desoto area). Most especially i do not recommed working with Matt Fabish!!!!
In August 2015 we had a water line break and soak our family room while we were away. We contacted our insurance company rep,(Erie). They in turn contacted an adjuster to come make the report on our damage. Professional Claims Services (Paul Jackson) came and checked our home. They contracted ServPro located in Allentown. 2 Service men showed up (Reggie & Anthony). Anthony was the man that explained what they were going to provide. The job was only $2100.00 complete start to finish. Inclueded moving furniture, moulding, pulling up carpet. Re-hanging Trim, putting back furniture and shampooing the complete downstairs. Once we agreed, they went right to work. Now mind you. No contract was completed and we were not given copy of any paperwork as this was supposed to be an "Insurance Job and everything would go thru them". After days of commercial fans and heaters running. The place was dry. after another contractor we hired repaired the plumbing and drywall, Servpro showed back up to get the equiptment. No one showed except a subcontracted guy from Nazareth, Pa, to give us an estimate to hang trim work. Saying he would bill us... Since servpro was due back to re-stretch the carpet, I had to hang the trim. Anthony said he was also there to get the check from the Insurance company. They sent another guy back to do the carpet. A few days later we got another check from the insurance company for an additional $398.77. Not knowing what this check was for we contacted the Adjuster and was informed it was for additional charges for the carpet cleaning(supposed to be included in the price first quoted.) We contacted the office of ServPro and spoke to a woman who said she was the office manager (Tonya) Told her we got the second check and was instructed by Tonya to just sign off on the check and mail it to their office. That was all done the day the 2nd check arrived. Approx a week went by and this Tonya called to verify the check was mailed. Which we assured her it was. No further contact with servpro after that last call. A year later we get a notice in the mail that ServPro filed a civil suit stating we never paid the moneis due. Low and behold we appear at the magistrait's office and are informed that there was a formal contract on file(We never even saw this contract till today) and it was signed by the owner of the proterty. We then discover her signature was fordged on this contract not once, but twice. This Office manager for ServPro (Tonya) was aked who signed this contract and her only reply was that she "presumed" we did. Now ServPro's attorney is seeking All his fee's, intrest, and court costs for a matter that could have been all taken care of with a simple call saying they never got the 2nd check.
ServPro not only never fulfilled the agreement of the verbal but they also now comitted fraud and forgery acts in order to ripoff an 82 years old woman. Thie office manager (Tonya) Lied to their own lawyer and comitted purjery in a court of law. Now we have to wait 5 day's to see how the judge will decide this case. Once that is finished pending any appeals. Legal actions will be gone after for Fraud, forgery, Unlawful Business Practices, theft by decption and any other charge the local police department finds. We will also seek damages, and mental angwish caused by these theives..
If anyone knows of this company and has info please feel free to forward info to me
I hired Servpro to clean my house after it flooded when all the pipes broke in my house one winter. When I came to my house from out of state and opened the front door, water poured out of the door. I was beside myself with worry and desperately needed a company that I could trust with all my valuable things. Servpro told me that they were experts in removal, storage and cleaning, that all their employees had criminal background checks run on them (putting me at ease), and that they would inventory each item, remove all the items in my house carefully and store them in their
"secure" warehouse in Murphy, NC and Franklin, NC. I had not used a cleaning and restoration service like this before, but they were the only people I could find at a moment's notice who could do the gargantuan job of cleaning my house after it flooded. Servpro gave me a speech on how I could trust them with my house and all its valuables and that I could leave a key to my house with them with full confidence. They told me they would immediately get to packing up and inventorying my house (they did not--this took another week or more so I could not be there to supervise the packing),
and in the meantime valuable works of art and photographs sat in the mold and mildew-filled house, growing on them and destroying them. I should never have left my house with Servpro. I was assured that they would inventory each item, but they only inventoried the things that were large and visible from photographs they took of the rooms. Anything that was in closets, drawers, cabinets, cupboards, dressers, armoirs or was not visible to the eye was NOT inventoried, and was in danger of being stolen by one of Servpro’s "screened" employees. I tried to remove as many valuable items as I
could, but my car could not fit everything. And with so many items in my house, it was hard to remember all of the things I should take, but THANK GOD I did remove many of the things that I would have been absolutely devastated to lose. There was apparently no supervisor watching these people pack up my stuff, and if one of the employees decided they liked something—it was taken. I checked Servpro’s warehouse after my house was moved just to make sure they had moved all my stuff and found that a lot of stuff had disappeared in the move. Servpro was not allowed to throw away
anything, but return all of it, even in its damaged state, but many items were never recovered. To this day, I still don't know everything that was stolen from me, because I keep missing things that I knew I had in NC. Some of the missing items included a Winchester rifle in a carrying case with attachments and shells, a valuable musical instrument, a priceless photograph of my father in an antique frame dating back to the 40s, beautiful Christmas ornaments including hand-blown glass ornaments, a full-length cashmere coat, a silver tea set, silver goblets, antique hats and hatboxes
dating back to the 20s, 30s and 40s, some of my favorite DVDs, an antique handmade padlock, an antique meat grinder, an antique ladel, numerous small antiques that were left to me by my parents and which could not have been affected by the mold or mildrew. Honestly, it was like a free-for-all for these Servpro employees with the items in my house. In addition to the all these valuable missing items, these clumsy employees packed the items so badly that many were broken, chipped, torn and left almost useless when I finally got them back. A china cabinet was broken and pieces of it
were lost; an antique vanity set was so chipped in the move that it is no longer valuable; a mink coat that they "cleaned" looked as though it had been chewed around the collar; they did not know how to undo a lampshade, so it was pulled apart and broken. Ironically, they lovingly wrapped junk like old beer bottles, but broke an antique lavabo and a glass lampshade without wrapping them properly. And, to add insult to injury, I got ALL of my JUNK back—things that never should have been wrapped or kept in the first place—but far too few of my more valuable, small and sentimental
antiques. I complained vehemently about the missing antique hats and hatboxes that I had set out in the middle of the living room to preserve them. Even the hatboxes were antiques, but apparently, Servpro employees knew NOTHING about antiques and threw them out. After a lot of complaining, I did get a few of the plainer hats back, packed loosely in a plain cardboard box, but none of the really beautiful and sculpted antique scull caps with nets and veils that I KNEW had been there, and none of the dozen or so hatboxes. At first I thought that I had moved some of the items that were
missing (but did not know for sure had been in the NC house) to my other house or attic in New Orleans, so I searched for years to make sure I had not misplaced them, but after years of searching I know now that they went missing when Servpro emptied my house. Servpro tried to make some amends by doing extra work on my house, but NOTHING will replace the many, many sentimental family heirlooms that went missing. To lose such items, especially photographs of family members (that have NO relationship to any of these employees) is an affront, a violation and a rape of another
Servpro of northern Ontario California Meeting the owner was a good experience. Barry is a great salesman, but his service questionable. He didn't stick to his word. My house did not look the same like he promised. Some of my properties got damaged (lamp and TVs) and he inferred I was making stuff up so I stopped asking for compensation. It is obvious I did not give him a good review, which was part of the final paperwork where "I was 100% satisfied" when all my properties were still boxed. To make it worse, he did not dry the wall behind the dishwasher and assured me it happened after the fact (there is a stain) so I asked for objective evidence and haven't got it yet. There is a potential for mold since a similar wall damage on a more accessible area was cut out and replaced. I will try to attach the picture I have from my stained wall. At the end he charged over $20K for drying my house (setting dryers overnight run by my power) and moving my properties out and back in/storage included) .
The first problem that I have is that items were stolen from my home. Two of the items were my deceased husbands and the other a gift to me. The three items are sentimental, heir looms and valuable to us! 1. a WWII army green trench coat, 2. two WWII magazines, 3. a large clear glass antique platter.
When I went to the store I was told the items were all there to look in the bags... there were about 15 large plastic bags each filled. It took several weeks to go through all of the bags.
When going through the bags, I noticed we found one WWII magazine in one bag then about 4 bags later we found another magazine. Originally, there were 4 magazines on the floor near the bathroom that was to be remediated... A platter, which was in my china cabinet, and the WWII trench coat in the den area- not in the bathroom they were supposed to be working in! I went back again, to talk to them. I was offered before and after pictures- Never got the pictures. I was also told to look in the boxes -that I had packed- for the WWII magazines. How did they know the magazines were in the box???
One day my son was by the house and noticed one of my metal dish pans outside... I had it in my kitchen cabinet! No mold there! My son took the pan with him. Everything was shuffeled around.
My other greivance is that I was charged the same amount for a mold problem that was to a much less extent in a front room.
I had to pay by credit card over the phone upfront before they would start the service.