Your voice has a chance to be heard now! scamion.com - we bring changes together.

report scam

Service America


Country United States
State Florida
City Fort Lauderdale
Address 2755 NW 63rd Ct
Phone 800-884-3500
Website https://www.serviceamerica.com/

Service America Reviews

  • Nov 18, 2017

History of contacts with Service America: I have had the contract with Service America since April 2015. In the first year I had a problem with my ice maker. I paid $45.00 for the service call. After 2 attempts and a replacement of a part my ice maker still jams, does not deliver ice and then afterwards drops ice on the floor. I was told by the serviceman that ice makers are temperamental! In 2016 I started having a leak on the floor coming from under my washer. I paid $45.00 for a service call however they were not able to determine the cause of the leak.

The last time they came out to look at the washer was March 2017. In April of 2017 I renewed my yearly contract after speaking with Shanda a contract manager to explain the ice maker issue and the new issue I was dealing with which was a leak coming from my washer, Shanda assured me if I renewed my contract she would personally see to it that I would have a senior person in the washing machine repair department with more expertise come out to repair the leak under my washer.

The same repairman was sent out and the result was the same. The washer continued to leak. So, I had already renewed the contract but neither the ice maker nor the leak from my washer has been resolved to date. On August 31st of this year, I called because my washer had no power. I paid $45.00 up front for a service call. The first appointment was set up for September 7th. On that day I received a call that the appointment was cancelled and was rescheduled for the following week. This was blamed on a hurricane coming. This company is based in Ft. Lauderdale and as they were preparing for a storm they sent home every worker in the state apparently.

I asked to speak to dispatch and the request was denied. I asked to speak to a manager and that request was denied. I told them I live in Orlando and we don’t have any storm emergency here and that my ADT repairman came as scheduled and my lawn crew was here working as usual to no avail. The following week a technician came out on September 15th after they arbitrarily changed the time of the appointment by 2 hours without telling me until I called and then the repairman was 1 ½ hours late. He told me he needed to order a circuit board and I would be scheduled to have the board installed.

When I called on September 22nd to see when they had scheduled the installation visit I was told that my appointment again had been cancelled. Since I was not even notified that the appointment had been cancelled I asked to speak to a manager and I was told by Sheena that she was a manager and the appointment was rescheduled. I told her I was now 3 weeks without a washer and this was unacceptable I needed to talk to someone else who had some authority to send someone out to install the ordered part. She transferred me to Ricardo another manager who told me the same thing. On September 27th I received a message to saying they were again rescheduling my appointment for September 28th (now for the 3rd time).

It was too late in the day when I received the message to call back so I started calling early the next morning on the 28th when the appointment had been scheduled and I repeatedly asked to speak to someone in authority who could make some arrangements to send someone out that day to get the part that had been ordered installed in my washer. Ricardo again told me he had no other repairmen to send out, there was no one else I could talk to and I would have to wait.

I ask if they could use their "Express Repair Service” employees and he said no. I asked if they could ask another employee to install the part at the end of the day and work a little later he said no. I asked if I could speak to someone in the administrative offices and he said he would leave them a message to return the call. At that point, I again called Shanda in contracting. Shanda was not in the office yet but I was able to talk to Zaria in contracting. She told me she would have Tracy Grant in the president’s office call me. Tracy Grant called later that morning. I told her I had been without my washer for 4 weeks and my appointment was just cancelled for the 3rd time.

I asked if she would arrange to send another repairman, etc. just as I had asked for earlier in the customer service department and this is when I was told the part had been taken home in the company truck by the employee who was ill. I told her I had no guarantee that this employee would return the following week and she needed to send someone to get the part and then assign someone else to install it. She said she could not do that. I told her she could do that but she wouldn’t and there is a difference between not being able to make a concession under the circumstances and simply being unwilling to make a concession to help me.

I told her if she would not authorize overtime or whatever she needed to do by 5:00 pm that day I would have the part sent overnight and I would have the LG repairman install the part tomorrow. She offered nothing except for me to wait until the following week. I told her I have a disabled child and an ill dog and I have been washing clothes by hand for 1 month and I would not wait another day. I was done with Service America and that I wanted a refund for the full amount of my contract not a prorated refund. I also told her I would be contacting the Better Business Bureau because I have never seen such a lack of professionalism, lack of customer service and general lack of consideration for customers as I have experienced with Service America. I had the part installed the next day.

I paid $245.75 for the part and $120.00 to have it installed. I was called by Service America dispatch on Monday, October 2nd to tell me a repairman was scheduled to come out. I told them I had the washer repaired and I wanted my service contract cancelled. Someone named Marilyn from Service America called on October 9th to let me know how sorry they were for the problems I had with my washer. I told her that sorry was an inadequate response to the distress I have been put through for the last month. She again said she was sorry and would make sure I got a refund of my contract fee and a $25.00 gift card for my inconvenience. I told her I would not accept a partial refund and she needed to refund the full amount. I have paid $372.23 for my contract and $45.00 on 3 separate occasions with nothing to show for my payments. They sent a refund of $76.08 after they were contacted by the BBB and a $25.00 gift card. I told them this was an unacceptable resolution...

  • Aug 9, 2017

Had service America for 10+ years paying approx. $400 a year on a service contract that turns out to be useless!! Called for general maintenance to clean AC unit and Dryer vents and being it wasn't covered paid $300 to have tech come from service America. He didn't seem to know what he was doing but he was the expert right?! NOT! He supposedly cleaned AC unit and dryer vents but At 3am the next morning I woke up to a flood from AC unit - called Service America and they couldn't schedule someone to come for 4 days!! I have a flood and cant use the AC because your tech created a problem!!! Now I had to pay another repair man to come fix the issue they caused and now they don't want to issue me a credit and claim I now voided the contract. Worst C/S and supervisors - they claim to have satisfaction guaranteed BS!!!! DO NOT BUY ANYTHING FROM THEM AND THERE SERVICE CONTRACTS ARE RIPOFF AND WASTE OF MONEY YOU CAN SAVE FOR A REAL REPAIRMAN IF YOU HAVE A PROBLEM!!!!!

  • Dec 10, 2015

Service should not be in the name of this company. I scheduled a service call over a month ago to adjus the door and repair the turntable on my built-in microwave. The technician was unable to do the repair on the initial visit because he had to order spings for the door and a motor for the turntable.

After 2 service call cancellations due to the delay in getting the parts, the technician arrived on 12/8/15 with the door parts. An hour later antoher technician arrived with the turntable parts.

Both technicians worked over 2 hours after which, the door was not repaired (although the technician claimed that new springs were installed), the turntable did not revolve and the microwave along with my oven would not power up.

Both technicians left after stating that they would have to order a new keypad membrane. I must add that prior to the attempted repair, the microwave functioned with the exception of the turntable and the oven functioned properly.

The next available service call is 12/16/15 to install the new part. I am in worse shape now without a functioning microwave and oven. As far as I'm concerned, they damaged my appliances.

Write a Review about Service America