I hired Sentry Van lines(Phone #: (833) 270-5395, Address: 1925 Grand Ave #127, Billings, MT 59102) to move my household items from Tomball TX(suburb of Houston TX) to Gilroy CA. It has been a horrible experience right from the beginning. The representatives of this company are experts at making false promises. They will tell you anything to get your business. Once I signed up with them, it has been nothing but a terrible experience. The original quote given to me was about $1800. Now they are asking for $3650 to deliver my stuff.
The pickup from my house was scheduled on 11/21/2018. A couple of days prior to the pickup, I received a call from Sentry Van lines, that the movers are going to pick up my stuff on 11/20/2018 instead. I said to them that pick up on 11/20/2018 was not possible, because I will not be home and I had not signed up for pick up on this day. After a long argument with the representative, he said that they will try to pick up on 11/21/2019 which was the actual pick up date anyways. The dates given to me for delivery in Gilroy, CA were 11/30/18 - 12/2/18. I was going to be out of town 12/7/2018 - 01/2/2019. When talking to the company I had expressed a concern that If they were unable to deliver on the dates mentioned above (11/30/18 - 12/2/18), it would be a problem, as I was going to be out of town 12/7/2018 - 01/2/2019, and they said that it would not be an issue, because they have 30 day free storage that they offer, and my stuff will be delivered when I got back in town on 1/2/2019. They did not deliver my stuff until December 6th 2018. December 7th 2018, when I was leaving town, I got a phone call from customer service that when I come back on 1/2/2019 and they deliver my stuff there will be an extra $750 charge for storage. Earlier, they had said that 30 day storage was free. Also, the original quote given to me was about $1800, and when they came to pick up my stuff they increased the price to $2900. So adding the $750 to the $2900 the move would cost me $3650 now. Ever since I got back in town on 1/2/2019 , I have been calling them to have my stuff delivered and as usual they have been making false promises. The following is the description of calls that I have made and what Sentry Van Lines has said to me in these calls. These calls were made to Sentry Van lines Customer service (833)270-5395
-I called and talked to James on 1/2/2019 9:30am(PST). He put me on hold, saying that he needed to talk to the carrier. While, I was on hold the phone got disconnected. So, I called back but no one answered. I left a voice mail requesting a call back, but no one returned my phone call. That same day, I called the other Sentry Van lines phone numbers I had and left them messages, but no one called back.
-I called and talked to James on 1/3/2019 at 8:30am(PST). He put me on hold saying that he needs to talk with the carrier. He came back on line and said that I will get a call from delivery no later than tomorrow afternoon.
-I called and talked to James on 1/4/2019 at 12:41pm(PST). He said that the carrier will call me no later than 5pm today to set up delivery. No one called that day.
-I called and talked to James on 1/4/2019 Friday at 4:58pm(PST). James promised that he will confirm time for delivery this coming Tuesday.
-I called and talked to Dillon on 1/8/2019 Tuesday at 8:47am(PST). I asked him for date and time of delivery as was promised to me by James in the previous call made on 1/4/2019 Friday at 4:58pm(PST). He put me on hold to go talk to the carrier. He came back and said that the carrier will call me by the end of the day today. I told him that it was very difficult living with out furniture and house hold items. By the end of the day no one had called me.
-I called and talked to Dillon on 1/8/2019 Tuesday at 4:00pm(PST). He said that my stuff will be delivered in the next few days. The carrier will call me tomorrow to set up time for delivery.
-I called and talked to James on 1/9/2019 at 9:37am(PST). I complained that it has been a while since I have been calling and I really needed my stuff. He said that he will call the carrier and get back to me. He did not call back.
-I called and talked to James on 1/9/2019 at 2:41pm(PST). He said that he still does not have a delivery date. I told him that furniture was supposed to be delivered 11/30/2018 - 12/2/2018. So it is well beyond 30 days. He said that he is working with the dispatcher to get a hold of the carrier.
-I called and talked to Bonnie on 1/10/2019 at 8:39am(PST). She said that they will deliver in the next couple of days.
-I called on 1/11/2019 at 11:49am(PST). I was put on hold and then they forgot about me. No one came back on line.
-I called and talked to Bonnie on 1/11/2019 at 12:01pm(PST). I complained that in my previous call at 11:49am(PST), I was put on hold and I waited for quite a while and no one came back on line. She had nothing to say about this. I asked her about delivery of my stuff and she said that I will get a call from the carrier in the next few days.
Since 1/2/2019, I have not received a single call back from this company regarding non-delivery of my items. Prior to signing up with this company, they were calling and leaving me messages all hours of day to get my business.
Sentry Van Lines Reviews
I hired Sentry Van lines(Phone #: (833) 270-5395, Address: 1925 Grand Ave #127, Billings, MT 59102) to move my household items from Tomball TX(suburb of Houston TX) to Gilroy CA. It has been a horrible experience right from the beginning. The representatives of this company are experts at making false promises. They will tell you anything to get your business. Once I signed up with them, it has been nothing but a terrible experience. The original quote given to me was about $1800. Now they are asking for $3650 to deliver my stuff.
The pickup from my house was scheduled on 11/21/2018. A couple of days prior to the pickup, I received a call from Sentry Van lines, that the movers are going to pick up my stuff on 11/20/2018 instead. I said to them that pick up on 11/20/2018 was not possible, because I will not be home and I had not signed up for pick up on this day. After a long argument with the representative, he said that they will try to pick up on 11/21/2019 which was the actual pick up date anyways. The dates given to me for delivery in Gilroy, CA were 11/30/18 - 12/2/18. I was going to be out of town 12/7/2018 - 01/2/2019. When talking to the company I had expressed a concern that If they were unable to deliver on the dates mentioned above (11/30/18 - 12/2/18), it would be a problem, as I was going to be out of town 12/7/2018 - 01/2/2019, and they said that it would not be an issue, because they have 30 day free storage that they offer, and my stuff will be delivered when I got back in town on 1/2/2019. They did not deliver my stuff until December 6th 2018. December 7th 2018, when I was leaving town, I got a phone call from customer service that when I come back on 1/2/2019 and they deliver my stuff there will be an extra $750 charge for storage. Earlier, they had said that 30 day storage was free. Also, the original quote given to me was about $1800, and when they came to pick up my stuff they increased the price to $2900. So adding the $750 to the $2900 the move would cost me $3650 now. Ever since I got back in town on 1/2/2019 , I have been calling them to have my stuff delivered and as usual they have been making false promises. The following is the description of calls that I have made and what Sentry Van Lines has said to me in these calls. These calls were made to Sentry Van lines Customer service (833)270-5395
-I called and talked to James on 1/2/2019 9:30am(PST). He put me on hold, saying that he needed to talk to the carrier. While, I was on hold the phone got disconnected. So, I called back but no one answered. I left a voice mail requesting a call back, but no one returned my phone call. That same day, I called the other Sentry Van lines phone numbers I had and left them messages, but no one called back.
-I called and talked to James on 1/3/2019 at 8:30am(PST). He put me on hold saying that he needs to talk with the carrier. He came back on line and said that I will get a call from delivery no later than tomorrow afternoon.
-I called and talked to James on 1/4/2019 at 12:41pm(PST). He said that the carrier will call me no later than 5pm today to set up delivery. No one called that day.
-I called and talked to James on 1/4/2019 Friday at 4:58pm(PST). James promised that he will confirm time for delivery this coming Tuesday.
-I called and talked to Dillon on 1/8/2019 Tuesday at 8:47am(PST). I asked him for date and time of delivery as was promised to me by James in the previous call made on 1/4/2019 Friday at 4:58pm(PST). He put me on hold to go talk to the carrier. He came back and said that the carrier will call me by the end of the day today. I told him that it was very difficult living with out furniture and house hold items. By the end of the day no one had called me.
-I called and talked to Dillon on 1/8/2019 Tuesday at 4:00pm(PST). He said that my stuff will be delivered in the next few days. The carrier will call me tomorrow to set up time for delivery.
-I called and talked to James on 1/9/2019 at 9:37am(PST). I complained that it has been a while since I have been calling and I really needed my stuff. He said that he will call the carrier and get back to me. He did not call back.
-I called and talked to James on 1/9/2019 at 2:41pm(PST). He said that he still does not have a delivery date. I told him that furniture was supposed to be delivered 11/30/2018 - 12/2/2018. So it is well beyond 30 days. He said that he is working with the dispatcher to get a hold of the carrier.
-I called and talked to Bonnie on 1/10/2019 at 8:39am(PST). She said that they will deliver in the next couple of days.
-I called on 1/11/2019 at 11:49am(PST). I was put on hold and then they forgot about me. No one came back on line.
-I called and talked to Bonnie on 1/11/2019 at 12:01pm(PST). I complained that in my previous call at 11:49am(PST), I was put on hold and I waited for quite a while and no one came back on line. She had nothing to say about this. I asked her about delivery of my stuff and she said that I will get a call from the carrier in the next few days.
Since 1/2/2019, I have not received a single call back from this company regarding non-delivery of my items. Prior to signing up with this company, they were calling and leaving me messages all hours of day to get my business.