This company sells and installs security camera systems.
They do have the best warrenty in the industry: 5 years parts, 1 year labor. But take a look at how much you are paying and it does not seem that great. They do 99% of their sales/installs by leasing them out to customers. The lease is done by a 3rd party company. Just to give an example of how much you are getting screwed: I recently installed an 8 channel DVR and 1 camera at a customer's location. They have to pay $236/month for 60 months. That is $14,000!!! For that amount of money you can go out and buy a new DVR, 8 cameras and everything you would need to install it every year for 4 years. Also, read the lease terms and fine print carefully. It may say you will pay $236/month but they have to add on tax and an insurance fee on top of that. All of that can raise your payment by $20/month.
The warrenty basically covers the equipment if it fails by itself. It does not cover damage by people or weather (lightning strikes). At a customers a kid threw a rcok at an outdoor housing and broke it. Not covered under warrenty. For the $30 housing, the company charged the customer $250 for a new housing, $75 to install it ($75/hr, 1 hour minimum), and a $29.95 trip charge. Their total profit from the 1 hour of work: $325. I also installed a lens on a camera at another location. The lens cost $60, they charged the customer $345.
Are you wondering where all of your money is going? Well they have a staff of about 50 in their office in Kennesaw, GA. About half of those are telemarketers. They do build the DVR's in the office but not everything is done there. They pay a company called RealEyes to design their remote viewing software and dashboard. They also now "manufacture" their own cameras. Basically they have another company make them and we pay them to put our name on them. To be honest, they are not any better than ones that Sony or Samsung or JVC make.
As to working fro them.....be weary. They will give you a truck allowance of $125/week. With gas prices and how much you will drive this will not cover all of your expenses. I have gotten $1550 this year so far for my truck allowance. I have spent over $2500. They refuse to give me more even though gas prices have doubled since I started. They also do not care how long you work there. They will never give you a raise. I have been with the company for 2 years. The Lead Tech in Houston (I am also a Lead Tech, in Chicago) has been there for 13 years. We make the same amount of money. They go through techs like crazy and only hope you are dumb enough to stay for a long time. I am quitting in 2 months.
Also, if you work for them do not let them tell you that you are an exempt employee. Techs do not meet the guidelines for exempt status. They must pay overtime for any hours over 40 in a week.
I have turned them in to the Illinois Department for Labor-for unpaid overtime, OSHA-for work safety violations, and the IRS-for tax evasion (long story).
Overall, the company and its services are just way overpriced. The same quality can be found for much cheaper.
As a HIPAA compliant agency, my company and another company was considering using Sentry Surveillance for video and audio recordings of all activities. The Regional Sales Manager, Jason Heller, answered the sales inquiry, and explained the equipments abilities. Jason Heller was very accommodating and very friendly before the equipment was installed, but that would not last.
The abilities of the audio recording were of concern, so Jason Heller offered a 30 day trial basis of the equipment. Jason Heller stated, "We'll put it in, try it out, if in 30 days you don't like it, we'll take it out." Within 2 weeks after installation, the equipment was not working properly, so a call was placed to remove the equipment, but it was stated that there is NOT a 30 day trial basis and that my company was locked into a lease, in which we never were advised we were even approved for until we received a letter of purchase from a leasing company.
My company was almost harassed by the number of calls received to allow them to come and sale the equipment, but once it was installed, Jason Heller will not return our calls, and this includes the personal cell phone number he gave us. The day of installation was a grim day, as our area suffered from a tornado. The power was out for quite some time, so the equipment could not even be used the first several days. It was soon discovered that the equipment is not able to pick up voices with any amount of quality, and the camera is nothing more than what can be purchased at Radio Shack.
There are numerous issues with the transaction, too many to list in fact; one of which, includes a temporary looking installation with wires coming from the ceiling and hanging on the outside of the wall.
The services that were to be provided have not been, and the people at Sentry Surveillance have been less than accommodating. There have been no efforts to make a resolution to the many issues that my company has encountered, nor have they honored the word of their Regional Sales Manager, Jason Heller, who apparently will say anything to make a sale.
Beware! The product is faulty and inefficient, and the sales people will be promise anything to make a sale.
They were over 3 hours late for the 1st appointment. After agreeing to have 6 cameras installed at a price of approximately $175.00 a month the company rep setup an install date for the following Wednesday at 9 am. At around 12am on the Wednesday of the install no one had showed up for the install. I called Sentry and was told someone should have notified me earlier but my order had not been approved. No show, no call and they still have my money. I was told by the company rep on the day I placed the order that everything had been approved. She even used my office fax to send in the order. Once the order was sent in she got approval to setup the install date. They did not stand by there agreement and have now cost me a day of work because they did not show up.
This company sells and installs security camera systems.
They do have the best warrenty in the industry: 5 years parts, 1 year labor. But take a look at how much you are paying and it does not seem that great. They do 99% of their sales/installs by leasing them out to customers. The lease is done by a 3rd party company. Just to give an example of how much you are getting screwed: I recently installed an 8 channel DVR and 1 camera at a customer's location. They have to pay $236/month for 60 months. That is $14,000!!! For that amount of money you can go out and buy a new DVR, 8 cameras and everything you would need to install it every year for 4 years. Also, read the lease terms and fine print carefully. It may say you will pay $236/month but they have to add on tax and an insurance fee on top of that. All of that can raise your payment by $20/month.
The warrenty basically covers the equipment if it fails by itself. It does not cover damage by people or weather (lightning strikes). At a customers a kid threw a rcok at an outdoor housing and broke it. Not covered under warrenty. For the $30 housing, the company charged the customer $250 for a new housing, $75 to install it ($75/hr, 1 hour minimum), and a $29.95 trip charge. Their total profit from the 1 hour of work: $325. I also installed a lens on a camera at another location. The lens cost $60, they charged the customer $345.
Are you wondering where all of your money is going? Well they have a staff of about 50 in their office in Kennesaw, GA. About half of those are telemarketers. They do build the DVR's in the office but not everything is done there. They pay a company called RealEyes to design their remote viewing software and dashboard. They also now "manufacture" their own cameras. Basically they have another company make them and we pay them to put our name on them. To be honest, they are not any better than ones that Sony or Samsung or JVC make.
As to working fro them.....be weary. They will give you a truck allowance of $125/week. With gas prices and how much you will drive this will not cover all of your expenses. I have gotten $1550 this year so far for my truck allowance. I have spent over $2500. They refuse to give me more even though gas prices have doubled since I started. They also do not care how long you work there. They will never give you a raise. I have been with the company for 2 years. The Lead Tech in Houston (I am also a Lead Tech, in Chicago) has been there for 13 years. We make the same amount of money. They go through techs like crazy and only hope you are dumb enough to stay for a long time. I am quitting in 2 months.
Also, if you work for them do not let them tell you that you are an exempt employee. Techs do not meet the guidelines for exempt status. They must pay overtime for any hours over 40 in a week.
I have turned them in to the Illinois Department for Labor-for unpaid overtime, OSHA-for work safety violations, and the IRS-for tax evasion (long story).
Overall, the company and its services are just way overpriced. The same quality can be found for much cheaper.
Sentry Surveillance Reviews
Where to begin.....(coming from an employee)
This company sells and installs security camera systems.
They do have the best warrenty in the industry: 5 years parts, 1 year labor. But take a look at how much you are paying and it does not seem that great. They do 99% of their sales/installs by leasing them out to customers. The lease is done by a 3rd party company. Just to give an example of how much you are getting screwed: I recently installed an 8 channel DVR and 1 camera at a customer's location. They have to pay $236/month for 60 months. That is $14,000!!! For that amount of money you can go out and buy a new DVR, 8 cameras and everything you would need to install it every year for 4 years. Also, read the lease terms and fine print carefully. It may say you will pay $236/month but they have to add on tax and an insurance fee on top of that. All of that can raise your payment by $20/month.
The warrenty basically covers the equipment if it fails by itself. It does not cover damage by people or weather (lightning strikes). At a customers a kid threw a rcok at an outdoor housing and broke it. Not covered under warrenty. For the $30 housing, the company charged the customer $250 for a new housing, $75 to install it ($75/hr, 1 hour minimum), and a $29.95 trip charge. Their total profit from the 1 hour of work: $325. I also installed a lens on a camera at another location. The lens cost $60, they charged the customer $345.
Are you wondering where all of your money is going? Well they have a staff of about 50 in their office in Kennesaw, GA. About half of those are telemarketers. They do build the DVR's in the office but not everything is done there. They pay a company called RealEyes to design their remote viewing software and dashboard. They also now "manufacture" their own cameras. Basically they have another company make them and we pay them to put our name on them. To be honest, they are not any better than ones that Sony or Samsung or JVC make.
As to working fro them.....be weary. They will give you a truck allowance of $125/week. With gas prices and how much you will drive this will not cover all of your expenses. I have gotten $1550 this year so far for my truck allowance. I have spent over $2500. They refuse to give me more even though gas prices have doubled since I started. They also do not care how long you work there. They will never give you a raise. I have been with the company for 2 years. The Lead Tech in Houston (I am also a Lead Tech, in Chicago) has been there for 13 years. We make the same amount of money. They go through techs like crazy and only hope you are dumb enough to stay for a long time. I am quitting in 2 months.
Also, if you work for them do not let them tell you that you are an exempt employee. Techs do not meet the guidelines for exempt status. They must pay overtime for any hours over 40 in a week.
I have turned them in to the Illinois Department for Labor-for unpaid overtime, OSHA-for work safety violations, and the IRS-for tax evasion (long story).
Overall, the company and its services are just way overpriced. The same quality can be found for much cheaper.
As a HIPAA compliant agency, my company and another company was considering using Sentry Surveillance for video and audio recordings of all activities. The Regional Sales Manager, Jason Heller, answered the sales inquiry, and explained the equipments abilities. Jason Heller was very accommodating and very friendly before the equipment was installed, but that would not last.
The abilities of the audio recording were of concern, so Jason Heller offered a 30 day trial basis of the equipment. Jason Heller stated, "We'll put it in, try it out, if in 30 days you don't like it, we'll take it out." Within 2 weeks after installation, the equipment was not working properly, so a call was placed to remove the equipment, but it was stated that there is NOT a 30 day trial basis and that my company was locked into a lease, in which we never were advised we were even approved for until we received a letter of purchase from a leasing company.
My company was almost harassed by the number of calls received to allow them to come and sale the equipment, but once it was installed, Jason Heller will not return our calls, and this includes the personal cell phone number he gave us. The day of installation was a grim day, as our area suffered from a tornado. The power was out for quite some time, so the equipment could not even be used the first several days. It was soon discovered that the equipment is not able to pick up voices with any amount of quality, and the camera is nothing more than what can be purchased at Radio Shack.
There are numerous issues with the transaction, too many to list in fact; one of which, includes a temporary looking installation with wires coming from the ceiling and hanging on the outside of the wall.
The services that were to be provided have not been, and the people at Sentry Surveillance have been less than accommodating. There have been no efforts to make a resolution to the many issues that my company has encountered, nor have they honored the word of their Regional Sales Manager, Jason Heller, who apparently will say anything to make a sale.
Beware! The product is faulty and inefficient, and the sales people will be promise anything to make a sale.
They were over 3 hours late for the 1st appointment. After agreeing to have 6 cameras installed at a price of approximately $175.00 a month the company rep setup an install date for the following Wednesday at 9 am. At around 12am on the Wednesday of the install no one had showed up for the install. I called Sentry and was told someone should have notified me earlier but my order had not been approved. No show, no call and they still have my money. I was told by the company rep on the day I placed the order that everything had been approved. She even used my office fax to send in the order. Once the order was sent in she got approval to setup the install date. They did not stand by there agreement and have now cost me a day of work because they did not show up.
Sentry Surveillance Kennesaw, Georgia
Where to begin.....(coming from an employee)
This company sells and installs security camera systems.
They do have the best warrenty in the industry: 5 years parts, 1 year labor. But take a look at how much you are paying and it does not seem that great. They do 99% of their sales/installs by leasing them out to customers. The lease is done by a 3rd party company. Just to give an example of how much you are getting screwed: I recently installed an 8 channel DVR and 1 camera at a customer's location. They have to pay $236/month for 60 months. That is $14,000!!! For that amount of money you can go out and buy a new DVR, 8 cameras and everything you would need to install it every year for 4 years. Also, read the lease terms and fine print carefully. It may say you will pay $236/month but they have to add on tax and an insurance fee on top of that. All of that can raise your payment by $20/month.
The warrenty basically covers the equipment if it fails by itself. It does not cover damage by people or weather (lightning strikes). At a customers a kid threw a rcok at an outdoor housing and broke it. Not covered under warrenty. For the $30 housing, the company charged the customer $250 for a new housing, $75 to install it ($75/hr, 1 hour minimum), and a $29.95 trip charge. Their total profit from the 1 hour of work: $325. I also installed a lens on a camera at another location. The lens cost $60, they charged the customer $345.
Are you wondering where all of your money is going? Well they have a staff of about 50 in their office in Kennesaw, GA. About half of those are telemarketers. They do build the DVR's in the office but not everything is done there. They pay a company called RealEyes to design their remote viewing software and dashboard. They also now "manufacture" their own cameras. Basically they have another company make them and we pay them to put our name on them. To be honest, they are not any better than ones that Sony or Samsung or JVC make.
As to working fro them.....be weary. They will give you a truck allowance of $125/week. With gas prices and how much you will drive this will not cover all of your expenses. I have gotten $1550 this year so far for my truck allowance. I have spent over $2500. They refuse to give me more even though gas prices have doubled since I started. They also do not care how long you work there. They will never give you a raise. I have been with the company for 2 years. The Lead Tech in Houston (I am also a Lead Tech, in Chicago) has been there for 13 years. We make the same amount of money. They go through techs like crazy and only hope you are dumb enough to stay for a long time. I am quitting in 2 months.
Also, if you work for them do not let them tell you that you are an exempt employee. Techs do not meet the guidelines for exempt status. They must pay overtime for any hours over 40 in a week.
I have turned them in to the Illinois Department for Labor-for unpaid overtime, OSHA-for work safety violations, and the IRS-for tax evasion (long story).
Overall, the company and its services are just way overpriced. The same quality can be found for much cheaper.