We had a septic tank problem and called American Home Shield for urgent service as our septic tank was overflowing across our property. American Home Shield dispatched Select Plumbing Solutions and or Services and a plumber named Brandon showed up and claimed that our septic tank water pump wasn't working and said that the only way to repair it would be to replace the pump. They left us hanging for about three weeks claiming further that they had ordered the pump. (lies) When Brandon finally showed up to install the pump he arrived unannounced and installed the pump and then he attempted to install the electrics of the pump. He cut the electrical plug off of the new pump which has now voided the warranty on the pump, and he then further attempted to wire up the pump and couldn't get this right either and claimed that he was not able to complete the job because he is not an electrician and that he doesn't touch wiring. (Why try installing the wiring then?) I then asked how it was that he intended to remedy the problem of not being an electrician seeing as though this was not his job. His reply was that he would call American Home Shield on 02/01/2018 and have them send out an electrician.
On 02/02/2018 I called Select plumbing on 903-271-8509 and spoke with "Tom" and described the situation and that I was wanting to find out if Brandon had called American Home Shield to arrange an electrician. "Tom" responded that he was on the phone with Brandon and that Brandon assured him that he had called American home shield on the evening of 02/01/2018 and that they had dispatched an electrician. (lie) "Tom" then told me to check with American Home Shield I then called American Home Shield to check up and they did not have any record of Brandon ever calling to request a plumber. American Home Shield then wanted me to pay another fee for an electrician at which point I became extremely frustrated and objected to being charged again and especially since I had been lied to. They then dispatched an electrician and said that they would waive the call out fee / surcharge. I then thought I would call "Tom" Thomas Sledge the owner of Select Plumbing Solutions to inform him that Brandon had not contacted American Home Shield to arrange an electrician.
While on the phone I confronted "Tom" and said that I had spoken to American Home Shield and that they had checked and no vendor had called them regarding having an electrician sent out to complete Brandon's work. "Tom" then said, "Brandon did call American Home Shield." My response to "Tom" was "if Brandon had called, there would be a record of his call and there would definitely be a record of another vendor being dispatched to a customer. The bottom line is that I don't appreciate being lied to." I tried to finish what I was saying and "Tom" kept interrupting and at this point I mentioned to him that he should wait until I was finished speaking, when he interrupted me again and "Tom" then raised his voice yelling at me, "FU***OFF AND GET THE F*** OFF MY LINE YOU IGNORANT A******." "Tom" then hung up on me without allowing me to respond.
I promptly called American Home Shield and reported the vendor and his colourful language. I recommended that they strike the vendor from their list of vendors. If you happen to be unfortunate enough to contract with Select Plumbing Solutions and Thomas "Tom" Sledge and Brandon then I recommend seeking an alternative service provider who actually respects the people who pay him for the work he does. Select Plumbing have the following numbers: 580-380-3299 and 903-271-8509.
Select Plumbing Solutions Reviews
We had a septic tank problem and called American Home Shield for urgent service as our septic tank was overflowing across our property. American Home Shield dispatched Select Plumbing Solutions and or Services and a plumber named Brandon showed up and claimed that our septic tank water pump wasn't working and said that the only way to repair it would be to replace the pump. They left us hanging for about three weeks claiming further that they had ordered the pump. (lies) When Brandon finally showed up to install the pump he arrived unannounced and installed the pump and then he attempted to install the electrics of the pump. He cut the electrical plug off of the new pump which has now voided the warranty on the pump, and he then further attempted to wire up the pump and couldn't get this right either and claimed that he was not able to complete the job because he is not an electrician and that he doesn't touch wiring. (Why try installing the wiring then?) I then asked how it was that he intended to remedy the problem of not being an electrician seeing as though this was not his job. His reply was that he would call American Home Shield on 02/01/2018 and have them send out an electrician.
On 02/02/2018 I called Select plumbing on 903-271-8509 and spoke with "Tom" and described the situation and that I was wanting to find out if Brandon had called American Home Shield to arrange an electrician. "Tom" responded that he was on the phone with Brandon and that Brandon assured him that he had called American home shield on the evening of 02/01/2018 and that they had dispatched an electrician. (lie) "Tom" then told me to check with American Home Shield I then called American Home Shield to check up and they did not have any record of Brandon ever calling to request a plumber. American Home Shield then wanted me to pay another fee for an electrician at which point I became extremely frustrated and objected to being charged again and especially since I had been lied to. They then dispatched an electrician and said that they would waive the call out fee / surcharge. I then thought I would call "Tom" Thomas Sledge the owner of Select Plumbing Solutions to inform him that Brandon had not contacted American Home Shield to arrange an electrician.
While on the phone I confronted "Tom" and said that I had spoken to American Home Shield and that they had checked and no vendor had called them regarding having an electrician sent out to complete Brandon's work. "Tom" then said, "Brandon did call American Home Shield." My response to "Tom" was "if Brandon had called, there would be a record of his call and there would definitely be a record of another vendor being dispatched to a customer. The bottom line is that I don't appreciate being lied to." I tried to finish what I was saying and "Tom" kept interrupting and at this point I mentioned to him that he should wait until I was finished speaking, when he interrupted me again and "Tom" then raised his voice yelling at me, "FU***OFF AND GET THE F*** OFF MY LINE YOU IGNORANT A******." "Tom" then hung up on me without allowing me to respond.
I promptly called American Home Shield and reported the vendor and his colourful language. I recommended that they strike the vendor from their list of vendors. If you happen to be unfortunate enough to contract with Select Plumbing Solutions and Thomas "Tom" Sledge and Brandon then I recommend seeking an alternative service provider who actually respects the people who pay him for the work he does. Select Plumbing have the following numbers: 580-380-3299 and 903-271-8509.