Ordered mattress on 9-23-16 after purchasing a mattress over 5 years ago from same company. Salesman looked up my account and took my order. Said it cost more to use charge card so I transferred money from ALLY bank to Select Foam. $1050 for Queen mattress. Didn't get a confirming email with order number of transaction information or paid receipt. I have not been able to contact any individual in the company but have repeately cancelled my order over the phone and via e-mail. Matt Byrd and Chris Nelson seem to be the individuals who own the company. Left messages for each numerous times. I have filed a complaing with the BBB and the Dept of Consumer Affairs. THey have two locations listed: Key Biscayne and Miami, Florida. I am currently in touch with each of the police departments to see what recourse I have. It seems I am not alone in this scam....according to the internet sites, there are over 81 complaints about this company.
Company is fraudulent and evasive, company charges premium ammount for a false advertisement and ships "knock off" COSTCO version of Product. Customer Service is extremely lacking, hard to get in touch with and only responds after extreme threats and involvement of State Attorney and Sherrifs Department.
Disputes have been filed via Credit Card Company and legal authorities.
Company representantive responden with agreeing to reemburse, has not happen yet!
Select Foam Reviews
Ordered mattress on 9-23-16 after purchasing a mattress over 5 years ago from same company. Salesman looked up my account and took my order. Said it cost more to use charge card so I transferred money from ALLY bank to Select Foam. $1050 for Queen mattress. Didn't get a confirming email with order number of transaction information or paid receipt. I have not been able to contact any individual in the company but have repeately cancelled my order over the phone and via e-mail. Matt Byrd and Chris Nelson seem to be the individuals who own the company. Left messages for each numerous times. I have filed a complaing with the BBB and the Dept of Consumer Affairs. THey have two locations listed: Key Biscayne and Miami, Florida. I am currently in touch with each of the police departments to see what recourse I have. It seems I am not alone in this scam....according to the internet sites, there are over 81 complaints about this company.
DO NOT USE THIS COMPANY.
Company is fraudulent and evasive, company charges premium ammount for a false advertisement and ships "knock off" COSTCO version of Product. Customer Service is extremely lacking, hard to get in touch with and only responds after extreme threats and involvement of State Attorney and Sherrifs Department.
Disputes have been filed via Credit Card Company and legal authorities.
Company representantive responden with agreeing to reemburse, has not happen yet!