I didn't look at the reviews until after I hired them and two days in, I'm trying to cancel. The email from the sales rep said Satisfaction Guarantee - we'll give you a 14-day money-back guarantee. Now $300 later, it may be cancelled but will never see a dime. I guess I will see in 30 days if they charge me more. They didn't even answer a Live Call. My problems were with the Test Calls not being professional.
THe first month, this service appeared to be reputable. I received text message notifications and emails about new leads. However, the next month - very little support.
After receiving numerous emails from my existing clients telling me that my main phone line did not go to voice mail and just rang, I decided to call the service to see what was going on. I called the main line twice on two different days. The phone rang forever, until the line just cut off. I called my business line. Same thing. I guess my clients were right. I am disputing the third month charge as I have disconnected my business line from this service. They have not provided the service that I was paying for. They've made me miss good leads for new clients. We are coming into our busy season and I seriously can not afford to trust my phone line to a company that can not guarantee service, nor pro-rate their bill for unused service. Theyexpect me to pay for three months of service when I have only been connected for two. Don't trust your business with this company. They will not deliver long term.
I was charged double the price for minutes and charged for extras i was tols would be included. I cancelled my account in the first 30 days and was told I would not be refunded because my account was cancelled. i was told people would handle my problem while i was still in contract and no one ever did. i was sharged 150.00 extra on the first month after i payed a 74.00 set fee..
Do not hire these poeple as the call company has a huge turn over and your calls will be on hold for 3-6 mins. I lost customers from this and that one reason I cancelled. luckly in time to only loss 150.00. I do not post reviews much but this company took me for a ride and im out my hard earned dollar, dont let them take you to.
Securus Contact Systems Reviews
DO NOT USE THIS COMPANY
I didn't look at the reviews until after I hired them and two days in, I'm trying to cancel. The email from the sales rep said Satisfaction Guarantee - we'll give you a 14-day money-back guarantee. Now $300 later, it may be cancelled but will never see a dime. I guess I will see in 30 days if they charge me more. They didn't even answer a Live Call. My problems were with the Test Calls not being professional.
THe first month, this service appeared to be reputable. I received text message notifications and emails about new leads. However, the next month - very little support.
After receiving numerous emails from my existing clients telling me that my main phone line did not go to voice mail and just rang, I decided to call the service to see what was going on. I called the main line twice on two different days. The phone rang forever, until the line just cut off. I called my business line. Same thing. I guess my clients were right. I am disputing the third month charge as I have disconnected my business line from this service. They have not provided the service that I was paying for. They've made me miss good leads for new clients. We are coming into our busy season and I seriously can not afford to trust my phone line to a company that can not guarantee service, nor pro-rate their bill for unused service. Theyexpect me to pay for three months of service when I have only been connected for two. Don't trust your business with this company. They will not deliver long term.
I was charged double the price for minutes and charged for extras i was tols would be included. I cancelled my account in the first 30 days and was told I would not be refunded because my account was cancelled. i was told people would handle my problem while i was still in contract and no one ever did. i was sharged 150.00 extra on the first month after i payed a 74.00 set fee..
Do not hire these poeple as the call company has a huge turn over and your calls will be on hold for 3-6 mins. I lost customers from this and that one reason I cancelled. luckly in time to only loss 150.00. I do not post reviews much but this company took me for a ride and im out my hard earned dollar, dont let them take you to.