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report scam| Country | United States |
| State | Colorado |
| City | Englewood |
| Address | 37 Inverness Drive East Suite 100 |
| Phone | 8885382083 |
| Website | http://www.secretallureskincream.com/ |
Secret Allure Reviews
I ordered a sample that I had to enter credit card for $4.99 shipping, then I started getting billed monthly for acharge from ARMEYESERUM for $89.92 and a charge from RJSCREAM for $94.91. Beware of the scam! And you can only get 60% refund they charge 40% restocking fee.
I originally agreed to pay $4.99 each for shipping only for the face cream and eye serum. No where did it say I was agreeing to pay full price of $89.92 and $84.95 for the products.
When my credit card bill came I saw they had charged me the full price. I called immediately and cancelled . They said I could get a refund if I mailed the items back. They were shipping me another order on the same day I cancelled. When it arrived I mailed it back to them, but when I checked my credit card bill I saw they had billed me again.
I called again and was told they would not refund the first charges because I had not cancelled soon enough, and it would take at least a month before they could take off the second charges, which were added after I had cancelled.
This is a major rip-off. I got no satisfactory solution from the company. I read the original ad for the cream all the way through and no where did it say I was agreeing to pay full price within two weeks and would receive monthly shipments.
I saw the ad for a 9.95 trial of face and eye cream on the internet so I ordered it. It took a week to arrive. 15 days later my credit card was charged $89.92 and $84.95. I immediately called to find out why and let them know I was deceived and wanted to return them. I was told it was past the 14 day trial period and there was nothing they could do. Had my credit card been charged when the order was sent, I could have known in time to make this call. This is a very sneaky, unethical way of doing business.
They didn't even send my 4.99 trail offer an then they charged my credit card 3 more times for 89.95 an still received no product from them! Thanks Richard
This company claims to offer you a free trial...only pay for shipping. If you don't read the incredibally fine print you will be charged full price and sent more product at full price before you've barely even tried the first "free trial".
When I rec'd an email from the company stating that my next shipment had been sent, I immediately replied that I did not want the shipment or any further shipments and for instructions on sending it back for a refund and discontinuing further shipments. I did not hear from them until I rec'd an email that my next shipment had been sent.
I called customer service and spoke to agent 426 (Rachel) who after many attempts to get me to keep the product at increasingly larger discounts gave me a return authorization for the last shipment but not the others, stating that I was past the 30 day return guarantee. After a contentious conversation I was transferred to her supervisor agent 485 (Amy) and given the same story. She offered an even larger discount (for the last shipment only) to keep the product before finally giving what she said was a full refund. (I don't know if it's a full refund because I do not know yet what my credit card was charged). She states that nothing can be done about the as yet unopened 2nd shipment or being charged for the first "free trial". These agents are hard as nails, rude, condescending and very good at maintaining that it isn't their problem that you fell prey to the companies deceptive advertising business practices.
It should be stated that the full price of the products was not revealed on the original order or in any email regarding future shipments or on the package invoice.
Regarding the product, it is drugstore quality moisturizer that would probably retail in the $5-$10 range.
Dirty Rotten Scam Business!
I did not even finish submitting my order, but I had put in my card info. BIG mistake. They called me multiple times to tell me I didn't complete my order on my VM. When I finally answered to see who was blowing up my phone they tried to sell me a second cream. I told them to cancel my information and do send me anything. Of course it showed up in the mail with a $4.99 charge on my credit card. I thought $5, no big deal. Then 11 days later they charged $89 --without my authorization. Then came a second jar... I tried to call back the sales number that called me and received a non working # message. I called the customer service # and when asked to speak with a supervisor I was told there was none available. They would not give me any names of the company staff, supervisor or who owned the company. I was told I could send the product back for a full refund and given a confirmation # and I would receive my refund in 2-3 weeks or I could get a 50% refund immediately to my card and keep the product. I am reporting them to the BBB and my credit card company. I recommend everyone else do the same!
Sent away for "Free Trial" of skin cream and paid shipping only. It took 6 days to arrive. It was a 30 DAY SUPPLY. On day 14, after I had received it only 8 days previous, my account was charged $89. When I called to complain, they said my 14 day freee trial was up that day and it was already evening in Colorado (5:00 is evening???). After a great deal of arguing, they said I could send it back for a 60% rebate. None of this information is apparent on the website. Nor was this information contained in the box it was shipped in. Free trials are typically free, without notification of displeasure within a certain timeframe. It would appear to be very unethical to send a 30 day supply for a 14 day trial and then bill the customer on day 15. This is without warning and absent from the advertisement. What makes this even more disappointing is that it is touted as being a company started by Mrs. Joel Osteen, the wife of mega-church pastor Joel Osteen, a supposed leader in Christian circles. It is fraudulent and unethical and totally fits the definition of SCAM. Do not fall for this skin cream 'allure' (a very fitting name!!!).
While evscuated for Hurricane Harvey, I ordered via an internet solucitation a trial sample of eye serum and skin cream from Secret Allure. As advertised. I was billed 4.97 and 4.99 , respectively, on Sept. 1, 2017, and the trial-size products were waiting for me at my home when I was able to return after the storm. On Sept. 15, however, I was billed by Secret Allure for an additional and unexpected $89.92. When I called the Secret Allure company number I got from Mastercard for an explanation, the first person I spoke to was only marginally understandable but I finally understood that she was telling me that the $89.92 (plus the two earlier charges) were ALL for the shipment I had received because I had not cancelled within their 14-day trial period, and that that info was included with the offer (it was not) and they did not make refunds.
The person then tried to offer me percrntages off future orders, then being unsucessful at that, hing up on me. I called back and got "Shanty" who identified herself as the supervisor. Shanty, who said she was geographically located in florida, was slightly more understandable, but again, the story was the same- she insisted also thatinformation on the additional charges had been included, to which i countered that it was not on the internet solicitation to which i responded nor was there any paperwork included with the samples when they were shipped. She offered me a 60 percent refund which i refused, then a 75 percent refund, which i also refused, saying that i was not going to pay for their unscrupulous budiness practices and continuing misrrpresentation. The conversation ended with Shanty saying something I could not make out other than, I think, "keep the product" and abruptly hanging up. Help - I have no idea where I am with this company or their charges. Thank you, Leslie Watts
Internet scam. Only pay $4.99 for shipping. Then 19 days later they charged me $174.87 with out my authorization.
I fell for it, too, and besides being mad at myself for being so naive I thouhgt I would offer a few more details. It's also a monthy subscription so if you don't deal with it right away you will get charged again! I ordered two "samples" and they split the charge between RJ's Skin Cream and TR2 Eye Serum so both of the S&H charges were under $5. I agree with everyone else that the terms are buried and obscure, but it is most likely a "buyer beware" issue as opposed to a true fraud. Unscrupulous yes, but most likely legal in this country. Emails went no where and looking for Rjs or TR2 took me down a rabbit hole, nothing real there either that I could find with my internet skills. First day on hold was 2 hours 15 minutes and then the line cut to dial tone, second day a woman picked up immediately and offerd me 30% off, then 60% off. I had to ask specifically if I was also in a monthly subscription now and she confirmed that I was, so I cancelled and will have to eat the charges. I doubt she would have told me if I had not asked abuot the subscription issue. She was professional enough and gave me a cancellation # . Now I am just deciding whether I close that credit card or not. Hang in there, it happens to all of us at some time or another.
THIS COMPANY OFFERS ATTRACTIVE "FREE TRIAL" SKIN AND EYE CREAM FOR $4.99 EACH AND CANCEL BEFORE 14 DAYS, THE TRIAL STARTS THE DAY THAT YOU PLACE ORDER SO CALLED BACK AND TOLD THEM THAT IT IS RIDICULOUS TO FIND OUT IF A CREAM WORKS IN 10 DAYS SO THEY EXTENDED IT FOR ONE MORE WEEK, CALL THE DAY BEFORE THE DAY I HAD TO CANCEL BUT IT WAS TOO LATE, THEY HAD ALREADY CHARGE ME $84.00 FOR EACH CREAM! ACCORDING TO
ACCORDING TO THEM, THEY HAD NO PROOF THAT I HAD EXTRA TIME TO CANCEL, NOW I HAVE TO RETURN THE CREAMS AND THEN! ILL GET MY $174.87 BACK.
DO NOT BUY FROM THIS PEOPLE!!
This is advertised by Chip and Joanna Gaines as a new business of Joanna's, Secret Allure Skin cream. They offer trial samples but in 14 days they charge you $84.95 for the product that supposedly you only had to pay the shipping. No where in the website do they tell you that you will be charged unless you return it in 14 days, my guess is they will continue to charge you until you catch it, my bank mentioned that they had numerous complaints about this since we are close to Waco Texas where the Gaines have their TV house flipping business. They attrack a lot of people due do their popularity on tv.
I signed up for a free monthly trial of Secret Allure Eye Wrinkle Cream and Anti-Aging Cream with an agreed shipping charge of 4.97 and 4.99. Fourteen days later my bank account is illegally debited for 84.95 and 89.92--without permission. This is a total rip-off. They advertise it as a free monthly trial then 14 days later debit your bank account for 174.87! Beware!
Secret Allure free trial is a SCAM! I signed up for a "Free" sample of "Secret Allure" skin cream. Hidden in the terms which are NOT disclosed on their website is that they will charge you $89.95 14 days after you order the FREE sample online (not when you receive the product, when you order the sample on their website). It took about 7 days to get the product (that does not work) and then a week after I received the product they charged my credit card $89.95!
They did not include information on how to use the cream (which was a TINY amount) and I had a heck of a time trying to find contact information (there was no contact info in the shipment). I called customer service and they would not refund me and they would not take the product back! How can they do this? I called them on the 15th day and they refused! When I asked them to refund me they said "wait in line!..." inferring that alot of other customers have also asked and the do not give refunds! Secret Allure's