You purchase a 'Free Trial' paying $4.95 (which they tell you is for s/h) & no where does it say that if you don't cancel within 15 days, (& it is 15 days from the day you purchase -- even though it takes a week to get their product to you).... they then bill you $84.95 for the cost of the skin cream. When you get billed & attempt to contact them, they do not respond to emails. I called them, they told me that I was supposed to email them to cancel within those 15 days & since I didn't do it, I'm responsible for the bill.
I told them I would dispute the charge with my credit card company & was told that I would lose since it clearly says that on their web site. (still can't find it written anywhere & don't want to deal with this company ever again). After arguing with them, they then will offer to give you a credit of 60% of the $84.95 & then have the audacity to offer to send you more product at 60% off! She also told me that 1000's of women use this product! Really? Everyone falls for this? I'm shocked...
Even if you did not use it, you cannot send it back! Wow! I told the woman, I'll never use their product again & will make sure that I file a complaint online, so that is exactly what I am doing.
This is not a legitimate company. I am not sure where they are located, but I will never purchase their products again.
I ordered the 14 day trial offered by Secret Allure on the night of August 9, 2017, over the phone. I gave them my credit card number I thought for the shipping and handling charges. I recieved the products on August 14, 2017. In the box were the 3 items I ordered, with a packing slip with my name and address and the shipping and handleing charges ONLY. No instructions on when or how to return or cancel the items.
On August 24, 2017, I seen a charge of $89.95 on my account. I seen it was for Secret Allure, and that there were 2 additional charges pending for $89.95 & $84.95.
I called the number and spoke to a "customer service" reprensitive who told me that I agreed to that arrangement when I did not cancel the order after 14 days. I was furious. No they do not sent out reminders, that it is in the print of the advetisement and no, they don't tell you over the phone either.
The fact that its NOT a true 14 day trial, which I thought a trial was testing a product, not ordering one, is also a fact that your free trial and how you like the product is not important to them or economical, its the fact that they depend on people like me who works hard, has a life and is not going to remember to cancel a $265.00 product in less than 10 days!
I beleive that I was scammed. I feel like I was robbed. This was my first and last time ever ordering any products offering a free trial. This company needs to be stopped or made to disclose their charges and made required to send notification before and after they withdraw from your account.
Web site makes you think you are buying a special offer of their skin cream product then enrolls you in a subscription program with significantly higher fees. The details are made difficult to find and harder to cancel. No mention of the subscription in confirmation emails sent and no emails regarding charges for subscription- just cryptic entries on credit card bill from RJSerum and Cream.
Customer support states nothing they can do.
Company is run by a group called EyeFive, Inc doing business as ship offers.
The registered agent is Doug Roberts. Partners are Tony Grebmier and Gil Gerstein.
Secret Allure Cream Reviews
Do not purchase Secret Allure.
You purchase a 'Free Trial' paying $4.95 (which they tell you is for s/h) & no where does it say that if you don't cancel within 15 days, (& it is 15 days from the day you purchase -- even though it takes a week to get their product to you).... they then bill you $84.95 for the cost of the skin cream. When you get billed & attempt to contact them, they do not respond to emails. I called them, they told me that I was supposed to email them to cancel within those 15 days & since I didn't do it, I'm responsible for the bill.
I told them I would dispute the charge with my credit card company & was told that I would lose since it clearly says that on their web site. (still can't find it written anywhere & don't want to deal with this company ever again). After arguing with them, they then will offer to give you a credit of 60% of the $84.95 & then have the audacity to offer to send you more product at 60% off! She also told me that 1000's of women use this product! Really? Everyone falls for this? I'm shocked...
Even if you did not use it, you cannot send it back! Wow! I told the woman, I'll never use their product again & will make sure that I file a complaint online, so that is exactly what I am doing.
This is not a legitimate company. I am not sure where they are located, but I will never purchase their products again.
I ordered the 14 day trial offered by Secret Allure on the night of August 9, 2017, over the phone. I gave them my credit card number I thought for the shipping and handling charges. I recieved the products on August 14, 2017. In the box were the 3 items I ordered, with a packing slip with my name and address and the shipping and handleing charges ONLY. No instructions on when or how to return or cancel the items.
On August 24, 2017, I seen a charge of $89.95 on my account. I seen it was for Secret Allure, and that there were 2 additional charges pending for $89.95 & $84.95.
I called the number and spoke to a "customer service" reprensitive who told me that I agreed to that arrangement when I did not cancel the order after 14 days. I was furious. No they do not sent out reminders, that it is in the print of the advetisement and no, they don't tell you over the phone either.
The fact that its NOT a true 14 day trial, which I thought a trial was testing a product, not ordering one, is also a fact that your free trial and how you like the product is not important to them or economical, its the fact that they depend on people like me who works hard, has a life and is not going to remember to cancel a $265.00 product in less than 10 days!
I beleive that I was scammed. I feel like I was robbed. This was my first and last time ever ordering any products offering a free trial. This company needs to be stopped or made to disclose their charges and made required to send notification before and after they withdraw from your account.
Web site makes you think you are buying a special offer of their skin cream product then enrolls you in a subscription program with significantly higher fees. The details are made difficult to find and harder to cancel. No mention of the subscription in confirmation emails sent and no emails regarding charges for subscription- just cryptic entries on credit card bill from RJSerum and Cream.
Customer support states nothing they can do.
Company is run by a group called EyeFive, Inc doing business as ship offers.
The registered agent is Doug Roberts. Partners are Tony Grebmier and Gil Gerstein.