During the Christmas shopping season 2016, I ordered cd's from SecondSpin to give as gifts. The items arrived damaged and unusable. Contacted customer service and after several emails (customer service rep insinuating that I just didn't want to products) back & forth, they sent instructions for return. I was told they would provide a postage paid return label but, NO SO! I returned the items via USPS and paid the postage. When I was notified (1/19/17) that my return was processed through PayPal - my refund was $4 short. When I emailed to ask about that, I was told they only provide postage paid returns for damaged orders....which my was. I will NEVER do business with these idiots again.
Do not trust these crooks. I checked them out after I placed an order to send them movies and games. I thought that despite the warnings I would mail the items anyway. I was too cheap to send the product with tracking information. I just sent the shipment via media mail (as they suggested) and of course, they claim they never received the package. After looking them up online I found many complaints from others that Second Spin claims they never received the shipment. I would really like them to give me the $57 they promised me but that will never happen. I can only hope that this review helps someone else not get ripped off by these people. If you do decide to do business with Second Spin I recommend that you send your package with a method that can be tracked, requires a signature and is insured. I bet they actually receive shipments that are tracked and signed for.
They tell you to ship via media mail but they only refund a portion of what the post offc charges (they want you to send as many DVDs as you have, but then won't cover all the cost of shipping it!). Then they claimed a BRAND NEW (just missing shrink wrap) item was a CDR (not original) DVD...I purchased the DVD DIRECTLY from the manufacturer of the product, and paid $28 for it! Second Spin offered $3.50 (wow!)...and the bar code matched their online offer etc., so I send it in, and they then decline it, claiming it was a CDR (not orig. version) which isn't true. Then, they were orig going to just keep it without paying, but when I stated it would reflect in my review they offered to send it back, but what I got back was a DVD in a Now Damaged case (that was pristine when I sent it to them). Their ship box wasn't damaged but the case inside looked like someone stepped on it, because it's crushed in and the top front label and plastic cover is peeling away. So what WAS an expensive NEW dvd when I sent it to them, is now a USED damaged DVD good only for Goodwill.
Will NEVER use this company again....they make a fortune off of your like new DVDs, while paying you pennies, and then ripping you off on postage as well as damaging something they change their mind on that they no longer want.....AWFUL AWFUL AWFUL! Sell to ANYONE else but this co.!
SecondSpin, Inc. Reviews
During the Christmas shopping season 2016, I ordered cd's from SecondSpin to give as gifts. The items arrived damaged and unusable. Contacted customer service and after several emails (customer service rep insinuating that I just didn't want to products) back & forth, they sent instructions for return. I was told they would provide a postage paid return label but, NO SO! I returned the items via USPS and paid the postage. When I was notified (1/19/17) that my return was processed through PayPal - my refund was $4 short. When I emailed to ask about that, I was told they only provide postage paid returns for damaged orders....which my was. I will NEVER do business with these idiots again.
Do not trust these crooks. I checked them out after I placed an order to send them movies and games. I thought that despite the warnings I would mail the items anyway. I was too cheap to send the product with tracking information. I just sent the shipment via media mail (as they suggested) and of course, they claim they never received the package. After looking them up online I found many complaints from others that Second Spin claims they never received the shipment. I would really like them to give me the $57 they promised me but that will never happen. I can only hope that this review helps someone else not get ripped off by these people. If you do decide to do business with Second Spin I recommend that you send your package with a method that can be tracked, requires a signature and is insured. I bet they actually receive shipments that are tracked and signed for.
They tell you to ship via media mail but they only refund a portion of what the post offc charges (they want you to send as many DVDs as you have, but then won't cover all the cost of shipping it!). Then they claimed a BRAND NEW (just missing shrink wrap) item was a CDR (not original) DVD...I purchased the DVD DIRECTLY from the manufacturer of the product, and paid $28 for it! Second Spin offered $3.50 (wow!)...and the bar code matched their online offer etc., so I send it in, and they then decline it, claiming it was a CDR (not orig. version) which isn't true. Then, they were orig going to just keep it without paying, but when I stated it would reflect in my review they offered to send it back, but what I got back was a DVD in a Now Damaged case (that was pristine when I sent it to them). Their ship box wasn't damaged but the case inside looked like someone stepped on it, because it's crushed in and the top front label and plastic cover is peeling away. So what WAS an expensive NEW dvd when I sent it to them, is now a USED damaged DVD good only for Goodwill.
Will NEVER use this company again....they make a fortune off of your like new DVDs, while paying you pennies, and then ripping you off on postage as well as damaging something they change their mind on that they no longer want.....AWFUL AWFUL AWFUL! Sell to ANYONE else but this co.!