On April 04 2017 the following was sent to Sears after being overcharged by one of their sent contractor for a sox preventing proper water draining. We have been given the run around and forgotten then run around since. We are unfortunately been forced to write to you after Sears regular customer services completely failed to answer our questions and ultimately told us to write the executive customer services. The story is as follows On March 24th we had an appointment booked between 1 and 5 pm to come and repair our 12 year old washing machine as it was no longer draining. I was told there was no call out fee, just parts and labor. At 3pm we receive a call from the technician saying he was running late and would not be there until 7pm. We had made other plans, and initially said we would not be in, but agreed that he would call when he was finished at the prior job, and see if he could still come. I believe that this is technically a breach of promise, but we wanted our washing machine repaired. My wife did stay in for the evening, changing her plans, so the technician arrived just before 7pm. He spent a maximum 20 mins taking the sock he found out of the pump, and gave no indication of the cost until finished, when he presented my wife with a bill for $169. If we had been told that it would have been that much we would have said not to bother, it was probably time to replace the machine. At 12 years old and with unknown life left on the motor, pump and other parts, we would have said no. My wife reluctantly paid I visited the local Sears store in Crabtree Valley on Sunday afternoon (26th) as it was the address for Sears Appliance repair, only to be told that there was nobody at the store for that department. I called Sears Customer Service the Sunday afternoon, and was told that since the technician had not closed the job, they could not look into it. I pressed hard to get somebody to call me on Monday, after initially being told that was not possible the person said they would ask the supervisor to call, once the job had been called. I called again on March 29th after receiving no call, and was told a complaint had been opened. I went through the facts, and said that I was happy to pay a reasonable rate, but over $400 per hour I considered not competitive. Within 25 mins of my call I receive the following email. “As you have asked us that you have raised a issue regarding the SO# 41148932, So as per our records you have been charged $169 for the service.” “And if you need further assistance, please feel free to contact us on 1-800-479-6351.” I called that number today (April 4th) and after being put on hold for a long time was told to write to Executive Customer Relations. All we would like is to pay a reasonable rate, or have been given the chance to say no, we will buy a new machine. We look forward to your response.
First they advertised a false price on the internet, when I went to add item to the cart online the price changed from 119 to 145 !!! Appliance should have arrived on April 27th, its now 3rd may- and tracking number is now void!!! Just cancelled the order entirely!! Got the run around from sears !!! Be warned do not buy from big electron liquidators and do not trust the fact that sears is involved they do nothing to help!!!
Sears Patio furniture is complete garbage.I bought the GrandView 7 piece patio dining set 4 years ago.Ather 3 months of use in a Cleveland ohio summer the finish on the chairs started peeling off.We store the patio furniture in the winter in a shed.My husband went to get it out this spring and the octagon table top has warped and the glass was all over the shed floor.i called sears who refered me to their Warrnty company called Numark.After being put on hold for more than 20 min i get a rep named Wendy who informs me the set only had a 1 Year warrenty on it and i should send pictures in a claim to prove damage .So sent all the info they required only to get a email back saying"sorry can't do anything about it".Really i paid close to $500.00 dollars for the set and after 4 summers of use it's complete junk and there is nothing you can do about it.I have read many other sites that have warned consumers about Sears and Numark not holding up their end of the junk they are manufacturing and glass tabletops exploding.If they know the glass in the tables are exploding them why do they continue to sell them.
I purchased a gold chain as gift for Christmas from Sears at Northeast Mall in Hurst. The receipt plainly states they have a THIRTY day return policy. The problem is this chain broke ten days past the 30 day return policy because it is a piece of junk. It did not break sixty days past the return policy, three months after the return policy, six months past the return policy, but a mere ten days. The chain was not abused, it was merely worn. It is of inferior quality and workmanship. A gold chain should not break at forty days if it were of quality workmanship in the first place. What happened to a company standing behind the products they sell?
Attempts to contact Sears at ANY level has failed to render satisfactory results. First it was taken to the store where we had to page someone to the jewelry department three times and waited about twenty minutes before an MOD appeared.
The MOD said she could do nothing to repair or refund monies on the chain. She gave us a phone number to call. Several attempts were made to call 800-549-4505 and 847-286-2500 where told multiple times, "Sorry, but too bad". Emails were sent to the CEO, and two subordinates as well as a letter to the CEO, which finally resulted in authorization to repair the chain. However, the chain is a piece of junk and should Sears repair the chain, it will surely break again. Again, why doesn;t Sears stand behind the products they sell, especially when it broke a mere ten days past their thirty day return policy. Even J. C. Penney's has a sixty day return policy.
Every person considering purchasing anything from Sears needs to understand that Sears WILL NOT accept any returns past the thirty day return policy for ANY reason. They have forgotten what customer service is about and they DO Not value their customer, but only the dollars the customer spends there. Once monies have been spent there, Sears refuses to refund for any reason if the thirty days has past. "Buyer Beware" because once monies have been spent at Sears, they will not refund past thirty days!
My water heater was not processing hot water on Feb. 4 2017. I called Sears and was asked if I wanted a Home Warranty contract for 1 year. I agreeded to the one year and paid them $74.00, and pay the service man when he came out to check my water heater $79.00 and it would go toward my repair. The repairman came out and I was told that my water heater was gone and that I would need a new one. He told me that I would have a $500.00 credit toward the heater and that Sears would get in touch with me. Sears did not get in touch with me I start calling time From the 7th up to the 9th and was given the run around. Meanwhile I had no hot water not so good, so finally I called another company and my water heater was replaced on the same day I called." Yea" Feb. 9, 2017. I called Sears and asked them to cancel the contract and refund me the $74.00 and the $79.00, they told me that I will be refunded the $74.00 but not the $79.00 because the repairmen had to be paid and that was on me. But I told them I wanted them to do the service but they could not tell me why they did not service me as promise and up to this day I was never heard back from them I guess I would still be without heat water. But I did get a contract a week later telling me it was effective March 3 2017. I then understood why the ball was drop.
I called Sears.com to order a simple "LINT FILTER" for a Kenmore brand clothes dryer.
SEARS quote me $35.64 including shipping & handling.
This price seemed to be much too high, so I used the Google search engine for "Sears/Kenmore brand clothes dryer parts".
"Speedy Appliance Parts" was only one of 25 online stores that were listed by Google.
I paid "Speedy Appliance Parts" a total of $17.49 (including shipping & handling charges) for the IDENTICAL Kemore clothes dryer Model #796.90441900 "LINT FILTER".
The Kenmore brand lint filter PART NUMBER is: 5231EL1003B
I paid less than 50% of the price that was quoted by Sears, and as we all know, Sears buys their appliance parts in CHINA from one of the same Chinese manufacturers that is the source of supply used by "Speedy Appliance Parts".
Thank God for the Internet.
I am quite certain that (over time) Sears and every other gigantic company that "rips off" innocent consumers will be forced into bankruptcy by the many honest and reputable companies that sell identical generic products at fair prices.
My Kenmore gas dryer was not heating. I called Sears repair services and, in a timely matter, a technician came to my house He proceeded with the repair and in about 30 minutes told us that he replaced a heat detection fuse that had failed. He also said that the fuse failed probably because our dryer duct was clogged. Seemed reasonable. The reasonable test failed when he presented me with the bill.... $196!
I didn't question the bill until I checked online the price of the fuse (which I thought must be fairly complicated because of the bill total)..
I could have purchased the same part online for less than $9.
I placed an order for a mattress to a full size bed on sears.com on 11/01/2016. It took me two weeks to receive the mattress. By the time that I had received the mattress, I realized that it was not the correct mattress for my type of bed. When I called Sears about this problem, they told me that I can either get my full refund amount back of $262 or exchange my mattress for something else. They told me that I would have to try out the mattress for 30 days before I could exchange it for something else. I told them that I wanted to exchange it for either a computer table or a computer desk. They reassured me that I would have to wait 30 days from the day that I received the item to exchange it. I was told this information by several Sears' employees who works in customer service.
I faithfully waited 30 days to pass. I had called them back and had told a customer service representative that I wanted to exchange my mattress for either a computer table or a computer desk. They told me that I could only exchange it for another mattress & not a computer table or a computer desk. No one never told me this information a month ago, although I called many times about it. Then, I had asked this customer service representative could I get my full refund back (the full amount that I paid for the mattress, which is $262). She said that I could it once they come to pick up my mattress. She said that I should hear back from someone within 72 hours. 72 hours had passed, and I still did not hear back from anyone. I had called Sears back about this issue and a guy in customer service had tried to bribe me by asking to give me $50 for my mattress instead. I told no. I wanted them to come get their mattress and give me back my full refund amount. He told me that that would be no problem. He said that he scheduled for my merchandise to be picked up on 12/19/2016. Two guys from Sears did indeed come pick up my mattress on 12/19/2016 without a problem. As they seen, the mattress was as brand new. I never slept on it. It was in my 2nd room. I called Sears back asking when should I get my refund amount back. A customer service representative told me that I should have it within 7-10 business days. I asked her many times how much will I get back. She told that she seen that I paid $262 for the mattress, so I should fully get back $262.
I got an email from Sears today on 12/21/2016 stating that I have an amount refund of $154.08 has been initiated. Please allow up to 5-7 business days for the refund to be credited to your original form of payment. That is not my full amount. I called Sears complaining about the matter. I was given a number to call because I supposedly had reached the wrong department. I called that department, and they told me that I reached the wrong department again. I told the lady in customer service that someone had just given me this # to call. She asked what # was that. I told her the # was 1800-349-4358. She told me that that was the correct #, but I had reached the wrong department. Then, she had transferred me to the correct department. I explained to another lady in customer service what had happened. She told me that she will have someone to investigate what is going on and will email me back within 3 business days. I told her may I speak to a supervisor. She wanted to know why did I want to speak to a supervisor. I told her because I need the rest of my money of $107.92 credited back to my account along with the $154.08 that they already initiated back to me because I seriously need to do things with my money. She told that she understood and transferred my call to a supervisor. The supervisor was trying to transfer my call to someone else once again. I told her that I have already been transferred three times today, and since she is the supervisor, I need to speak directly with her. I told her my troubles and how I was misled by people for over a month and never given correct and up front information about what I could exchange my mattress for. I told her how I faithfully done everything that I was told. I need the rest of my money of $107.92. She told me that it was in their policies; etc. of the shipping fees; etc. I told her since I was misled by many people on their ends including someone in customer service who had tried to bribe me. I had been misled for a month. She should do the correct thing and also give me back $107.92 into my account today so that my refund would equal $262 like I was assured by many customer service representatives including one on 12/19/2016 after they had came and got my mattress.
I had filed a complaint with the BBB about this. This was Sears's response to the message: Dear Ms. Virghes:
We have completed the investigation of Ms. complaint regarding her dissatisfaction with refund amount for the return of mattress she ordered online.
Upon receipt of Ms. complaint we reviewed the delivery and online notes related to her mattress order and return. According to our records, Ms. paid $144.00 for the mattress, $101.00 for delivery, and $17.15 in taxes for a total of $262.15. On December 19, 2016 the mattress was returned and on December 21, 2016 we issued a full refund on the mattress; $144.00 + $10.08 tax for a total of credit of $154.08. The delivery fee of $101.00 + $7.07 tax is non-refundable. We would like to note that a link to view the return policy online is listed below the description of the items we sell. With that being said, the return policy states, “For items delivered to your home
- Delivery, labor &/or installation fees cannot be refunded”. Furthermore, it states, “A 15% processing/restocking fee is charged for mattresses, foundations, assembled/upholstered indoor furniture, water heaters & built-in home appliances.” For customer satisfaction, we did not charge Ms. a restocking fee on the mattress purchase.
We apologize if there was any miscommunication regarding her request to exchange for a non-mattress item since that is not an option with online purchases. Regardless if was exchanging for another mattress or returning the item, the delivery fee is non-refundable. Since we have addressed the issue brought forth in Ms. complaint, we have closed our file.
We apologize to and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
I got nothing but excuses and delays from Sears. Terrible experience.
I won't ever hire Sears home improvement for any project again.
Signed contract on September 27th.
Was told the job would start in 1 week and I should hear from our project manager before then.
No contact until I called them on October 26th.
Was told that our materials had been backordered, but should be in next week.
Didn't hear anything until November 8th when I got an e-mail
committing to starting the project on November 16th.
On November 15th, I sent a confirmation e-mail at which time I was told there was a problem with the permit which would delay start (no
idea how they could have expected to start within a week after September 27th, but somehow 6 weeks later they still hadn't gotten the
permit - like many of the other delays, this just felt like an excuse to me).
On November 17th I was told that the permit had been obtained, but now the work crew wouldn't start until after the holiday (Thanksgiving)
After the holiday, Friday, November 25th I e-mailed and called both my project manager's work number and cell number and didn't get a
response from her for 4 days. I called the receptionist and asked for the name and contact information for her supervisor. The receptionist refused to give me this information. The project manager called back minutes after this call. She now claimed December 12th is the soonest the job could start.
She got rude with me that "after Thanksgiving" didn't mean right after (I guess she thought that some time between Thanksgiving and the end
of time was enough information for me).
I demanded her supervisors information, got him on the phone later that day. He heard me out, set up a work crew to start right away - which they did. The work crew was one guy who couldn't speak English. He was a hard worker and did good work, but couldn't give me information such as the
timeline of the project. By the time the work was complete, I was out of town for the Christmas holidays. They tried to get me to approve the work based on photos they sent - it turned out there were issues they'd hidden from the photos. I saw these once I got back to inspect the property, was
certainly glad that I hadn't signed their completion certificate and sent them the issues that still needed to be resolved.
At the end of the project, a railing that had been cut away to install siding wasn't replaced, parts of the lawn were torn up and a window
had been broken.
The project manager tried to claim that it was an inside window that had been broken - it wasn't - the screen was pierced and the window
had been broken. Luckily I'd taken photos at the start of the job and they showed the window was unbroken then.
Project manager said they couldn't fix it that day, but they wanted the signed completion certificate. After I repeatedly told them I
wanted them to fix it before I signed the certificate, they offered me a low-ball $100 for the broken window.
In order to be done with them, I accepted $200 and now I'm having to arrange for repairs for damage that they've done to my property.
I signed up for Sears Home Services, authorized my 1st payment and then set up a date for the repair person to come out. When I set the appointment I told them EXACTLY what was needed, because I have had this repaired before. The repair person was to come out between 8 and 12, didn't show up until 1430 (2:30) no courtsey call from him or the shop about him being late.
He came in I told him what was needed, he then told me what was needed ( same thing) he did not have the part and that it was 3 hours away, and that his supervisor would not allow him to drive that far to get the part. Told me that repair would have to be rescheduled for the 17th betweem 8-12, then proceeded to put his hand out for the $60 deductable. For what services NOT rendered. I told him when i get the part installed I would be glad to pay, but arguing with me and NO services rendered means no monies. I called the company and told them I would be happy to pay them when I get my part on the 17th.
The 17th comes around NO PART and NO repairman. I waited until the 21st called about the part and services, they don't understand what went on and that the part was on order because it was not in our area. Wanted me to give them 24 to 48 hours to find out what is going on, OK...... 48 hours go by I call give them an additional 24 hrs for sears to get ahold of them. 24 hrs later sears repair calls to confirm the repair, I asked them if they had the part that was on order. Their reply "we don't see anything being ordered" I cancelled immediately.
They refunded back on Dec 6, 2016 $74.72 instead of $79.98, when I inquired as to why all monies were not refunded, it was because of the 72 hours of "work" the customer repersenative did.
Now I get a letter from National Claims Center for the $60, for services not rendered.
Lets recap Late, argumenative, repair and warrenty center lies, taking monies and not informing customers that them making calls customers are gonna have to pay for.
Word of advise: if they talk to you RUN. If it sounds to go to be true, it usually is.
I am blocking any and all payments this company is going to try and remove from my account.
I want to the hospital for 2 monhs and i now have a credit bills and they say i am still 3 months behind but there is 900.00 in card and still they want 688.00 this month
i am in ss and they changed my rate so now i am worst then ever all other acct are current and to my wits or shoot yo self for sears??? jim
Total ripoff by Sear's and they refuse to stand good for overcharging my credit card for $30.57 for an item that had a sticker price of $7.48 on it when delivered. Even though shipping was FREE, they charged 4 times more than they should have. They did not tell me it would be a 3rd party order. Email order confirmation was sent to me by Sear's. Never order from Sear's online again. Sear's is not the trustworthy store it was i the past.
I contacted Sears to get a 2nd opinion on repairs needed on my refrigerator. The tech diagnosed the exact same thing the 1st technician I called did. The Sears technician started working on it and then preceded to tell me it would be $605. I told him to let me get everything worked out with the warranty company. The next technician to come out could not get it to work at all. The 1st technician had damaged my refrigerator and now they're don't want to take responsibility. Pathetic.
Sears Ripped Me Off Bigtime! The $800.00 + dishwasher I bought broke down. After 6 service calls they out in a new motor...then another service call to put in another motor...7 service calls and it stopped spraying any water again!! With the Service Agreement we paid for for the max offered of 3 years...they cause you unbelievable stress and massive trouble! The B**** on the phone still wouldn't replace the dishwasher...and is sending yet another technician for the 8th time over a period of over 9 months. Any of you who can take them to court do so! I'm an old man who can't manage that. The dishwasher is a Whirlpool....with metal interior and all the extras....that is...if it worked. If you do business with Sears after reading this you're a fool and an idiot!
I had a lawnmower from Sears which I purchased in 2011 with an extended warranty. In 2013 the lawnmower was brought in for repairs and was unable to be repaired so It was replaced with another one free of charge. When I brought the new one , in the repair center tells me there is no warranty on the mower. I have paid year after year to maintain the warranties on all my appliances and this one expires in 2017. The warranty was not transferred to the new mower. I had to explain the whole situation to several people who said that it would be taken care of. The next week I'm called to say the mower is ready for pickup and when I went to pick it up I'm told it was not repaired because I refused to pay for the repair. I waited almost an hour at the store to speak to a manager who had gone to lunch to solve the issue. She said she would have the repair center manager call me which he did the following day. He said he understood everything that happened and would send the mower back out for repair under the warranty. Now I'm getting calls one week later that the mower needs my authorization for repair charges because there is no warranty. This is a disgraceful situation with a company as big as Sears. I could have bought three mowers at Home Depot for the price of the Sears mower and warranties.
After sitting through a 90 minute seminar i was ushered into a sit down with a fair and somewhat informative associate. i signed up to receive these awesome benefits from sears at 299.00 down and a monthly payment of162.88. this was10-12-16. on 10-17-16 i called to opt out of this contract. i was informed that i had three days to opt out so now she the representative offered to lower my payment but i could not recieve a refund. this in my opinion is a scam from a large cooperation sears caters to families. NOT ANYMORE 299.00 IS NOT A GIFT THAT I GIVE they lost a costumer forever i guess this is how they compete in the chain store wars they got me once never again! no more tires batteries die hard work boots sears will never get another dime of my money neither will k-mart that is the sister company. sears vacations a scam rip off SCAM SCAM SCAM RIPOFF RIPOFF RIPOFF AND DON'T FORGET SCAM!!!
I bought a Craftsman 2 stroke Weedwacker/Trimmer in August 2015 (13 months ago).
I purchased the Edger attachment barely a month later. I also bought several spare parts, including a spare blade for the Edger attachment. Sears never shipped that blade and when I tried following up they were extra ordinarily unhelpful and that issue was never resolved. Today I learned that Sears provides NO repairs, NO cleaning and NO servicing once this weedwacker is out of warranty (after ONE YEAR!!)
I find it very hard to believe that I just spend close to $300.00 for a tool this company refuses to service after only one year.
When I asked where else I could get this Weedwacker serviced they refused to provide me with a contact. They shrugged and said: "Sorry, can't help!"
I have some craftsman tools purchased from early the 1960’s to the early 1980s Sears is only offering to fix the ratchets with inferior parts and claim any physical damage is not covered. The original warranty states all tools will be replaced with “like Kind or better” if the customer is not satisfied. The current foreign made tools will not hold up to tough mechanical jobs. I have contacted Craftsman, the store Manager and customer solutions “three times” I have yet to receive a call back from Customer Solutions after being told three times I would receive a call back within 24 hours, I am about seven days into this. I know this complaint will not go anywhere however I hope people will realize that Sears Holdings is sinking fast as there operating cash has sunk to new lows in the current fiscal year. What a lot of people are not aware of is that Craftsman, Die Hard and the real estate holdings are no longer owned by the same corporation as the Sears retail stores. Customer Solutions does not have a “solution” so I will end up spending a couple hundred dollars to replace life time warranty tools.
ON 8 AUGUST I STOPPED BY THE SEARS PARK PLACE MALL STORE IN TUCSON ARIZONA. I WAS IN A HURRY TO GET TO THE OTHER SIDE OF TOWN SO I PURCHASED A NEW BATTERY AND LEFT MY 14 MONTH OLD BATTERY WITH MY NAME AND NUMBER ON IT FOR THEM TO CALL LIKE THEY HAVE IN THE PAST. I HAVE DEALT WITH THIS STORE FOR 21 YEARS NOW AND I HAVE PURCHASE 16 BATTERIES FROM THEM OVER THE YEARS (I HAVE NINE VEHICLES). THEY DID NOT CALL ME SO ON SUNDAY MORNING I WENT TO INQUIRE ABOUT MY BATTERY, IT WAS GONE AND NO ONE NEW WHAT HAPPENED. I ASKED THE STORE MANAGER FOR RETRIBUTION AND HE SAID THERE WAS NOTHING HE COULD DO. I THEN FILES A COMPLAINT 1-800-549-4505 (COMPLAINT NUMBER 4454359) THEY SAID THEY WOULD CONTACT THE STORE MANAGER AND HAVE HIM CONTACT ME. THAT DID NOT HAPPEN SO I CALLED BACK THEY SAID THEY WOULD ESCALATE TO LEVEL TO CORPORATE I NEVER GOT A CALL. i HAVE CALLED 7 TIMES NOW WITHOUT ANY RESPONSE. NOW I'M BEING TOLD THEIR IS NOTHING THEY CAN DO. SO I JUST GOT RIPPED OF BY THE SEAR AUTO CENTER AT PARK PLACE MALL TUCSON ARIZONA 85711
I was charged and sent a water filter that I did not order not only did I not order it it was in my boyfriend's name but charged to my credit card how that happened I have no idea .every time I tried to get them on the phone to correct it and take it off of my account I was hung up on. I did not use my credit card somehow they ordered it on their own
I am a new home owner and I wanted to buy a washer and dryer from a company that would help take care of me if needed. I spent over $2500 on a Kenmore washer and dryer about 7 months ago. The washer machine has broken 3 times since then. The computer board just stopped working. So on 08/11/2016 I called Sears to set up an app. to fix it. They didn't have any open time on Friday or Saturday which i understood. So they made an app. on Monday for 8 am to Noon. I took a day off work just for this. I get an email at 12:01 saying they have changed my app. to 08/16/2016 from 1 pm to 5 pm. So i have to take another day off work. I called several times to explain my disgust and disappointment. The customer service was very rude and didn't care at all. So on 08/16/2016 around 4:45 pm they still have not shown up. I call and they changed my app. again without tell me from 4:30 to 6:30. Well that just was not ok with me. I had a meeting i had to go to. So while on the phone i tried for over 20 min to tell them i need help on this today. I cant be without a washer for 6 days. All they said was well you are gonna have to wait. So finally around 5:30 the Tech shows up. The nicest guy ever. After about 2 min he tells me the issue and starts looking at parts. It is going to cost $1,300 to fix this machine. It would only cost $1,100 to replace. The parts wont be here until 08/27/2016 and then i can make an app when they have time. This is unacceptable. I will never buy any thing from Sears again. I will make sure to tell everyone i know the same thing. Sears Customer Service is terrible. If you actually read this just know the service is horrible and not worth buying.
I agreed. When the man arrived and ordered a part to fix it he told me it's not a 2 time fee of $40 that it is actually $43 a month for 1 year. I said that's not what I was quoted. He said tough luck. I called repair nbr and complained. I called corporate and I went to store in person. They fin8 sent me an apology letter but said I am still liable for contract to and WILL NOT HONOR their quote e end though they admit it was a false quote
I was quoted a price of $40 flat fee to fix my washing machine but was charged $480 and put into a 1 year contract. I never signed anything. I never was told about contract. I was quoted a low 1 time charge of $40 & 1 time charge of $60 for labor BUT charged $480 and told tough luck. We lied about charge but now your stuck. They were rude and uncaring. They sent me an apology email but will not back up their rate quote. I want the repair a at the price they quoted me. They quoted it to me and also my son. I have stage 4 cancer and this is stressing me so much.
I purchased a slide-in range and dishwasher from Sears on a promo that offered free delivery, installation, and removal of old appliances (apart from an additional $25 extra charge to remove the dishwasher).
Sears installation crew installed my slide-in range improperly and would not let me refuse delivery. They installed the range sticking out about 10" inches with a 10" gap in the counter top. They did not level it; the front has feet extended out while the back has feet fully retracted. They did not install the anti-tip bracket that might be required for code. They did not turn on a single burner or turn on the oven to see if it works. They did not set the clock or wipe down the smudges they left all over the stainless steel. I have videos and photos to post and share this experience with others.
They left the existing dishwasher in its place and left the new dishwasher unopened in it's box.
They said they are not plumbers and do not know how to install dishwashers.
I refused delivery and told them to return my range that they had loaded just 5 minutes prior. The delivery crew refused to bring my range back; they said they are a 3rd party and I will have to go through Sears' return policy. They started to tell me Sears was the problem and they deliver for Costco with no issues; they told me they are not actual installers and have no idea how to do installs but Sears sends them into customer homes to do installs anyway. I actually started to feel very uncomfortable in my own home as they pressured me to sign a blank white sheet with no words on it. They said this is just to protect them against Sears to say that they did not damage anything. I did not sign anything that resembled an acceptance of good and if they say otherwise I'm willing to take it to court and/or whatever fraud division of law enforcement possible. They left with my original working range loaded in their truck.
I called Sears with the expectation that they would take care of me. They said they will charge me to have technicians come out and fix the range install and the soonest I can expect a call back is in 2 days. They also implied that the dishwasher was my fault because I have basic installation and hook-up and dishwasher isn't covered; this would have been an interesting conversation to have before they took my money for their free installation promo.
I've called Sears many times and even talked in person to a store manager. The store manager was sympathetic and tried to help. He said he would do all he can to get my old range back, pick up the merchandise, and give me a refund. But nothing is actually happening. Sears is not being cooperative; perhaps is it because it is a weekend. A 3rd-party satisfaction company is involved and they are trying to help. But Sears is not acting on this.
I expect Sears to take this stuff back, and refund me. If they can't return my original range in it's original condition, I guess I'll have to live with that (or file a lawsuit). Seriously, I just want this to be over.
This company has no customer service. Husband ordered 2 parts for our oven on Sat March 19 2016. After he placed the order we found a Oven that cost less then the parts for the oven we were goign to fix. We called to cancel our order. Everytime we tried they said they could not take our call. I called today March 21 to cancel. The rude lady on the phone said I could not cancel it was in process . I said well then send me a return label. THEY WANTED TO CHARGE ME FOR A RETURN LABEL. This place is way over priced. DO NOT buy any parts from them. The customer service is HORRIBLE! I can buy a new oven for the price of a part..
May 19th, 2016, drove 30 miles, one way, to the Sears store in Montgomery,Al to replace a craftsman 1/2" drive ratchet that quit working. Store refused to replace, stated that I would have to take the tool to Birmingham, Al. which is 130 miles from my home. What happened to Sears customer service. This tool was purchased with a nation wide advertised "lifetime" replacement warranty, and now the Sears store in Montgomery,Al. is refusing to honor that warranty. I guess I am stuck with a broke tool, or I have drive 260 miles with gas at $2.09 a gallon to replace a $30.00 ratchet.
On December 12, 2015 sears came to my home to service by allegedly cleaning my area rug, at the cost of 135.00. The technician did not properly clean my area rug and left it with dirty brown rings all over it.
I have been corresponding with various sears management and to no avail the problem has not been handled. I am requesting a refund and would like to be re-imbursed for the funds that I will be putting out to correct the issue created by your agent...
'Dear sir.. 'I have decide to purchase a new mower but not from Sears.. ( AFTER 35 YEARS AS A SEARS CUSTOMER )--'I'm 76 years old and I don't like to play games .. 'They tight the Drive Control cable so tight -I couldn't -even pull the handle.. it is not working the grass catcher is linking the muffler is gone.. I'd only used the mower 7 times.. and all the problems?? The Sears worker in Livingston mall ..a very nice person . had told me that! this mower was a return .. he told me please keep it between us..I cant go back and ford 35 miles loading the mower in my small car ..either send someone to pick the more from my home.. have it fixed or replaced .. or please just forget about am 76 years old .. a person with decency pride and honesty.. so ....
But I would like to thank you for trying to resolve this issue.. you are the only one who have sown respect and willingness to help.. some others have being disrespectfully to me .. but I'll let it go..
Thanks again.. very sincere George Kollias.
In a message dated 4/20/2016 12:56:18 P.M. Eastern Daylight Time, [email protected] writes:
First problem with Sears: Bought a $2500 dollar oven from Sears, and my son broke the glass oven door panel. The handle became loose and when he tightened it the glass shattered. I called the service center and asked if I could bring it into their repair service center in Lakewood California. They said yes. Brought it over there and they said NO they could not do it. Called Sears main number again and asked if their Service Center repairs oven doors. They said YES. i asked if I leave the door there they can have it repaired and pick it up later they s aid yes. The main Sears repair service said YES. Then they gave me the Lakewood phone number and I called them directly and they said NO. The only way to get repairs is to have a service call to your home. So now you have to pay Sears for a home service call plus the repair. You have no choice so don't buy items from Sears that they might have to repair.
Second Problem: Having trouble with our home HVAC system. Called Sears for an evaluation of this unit. They said it would be 69.00 dollars. They can out, climbed on the roof, took a picture of the firebox and said it was defective. Their service representative said he could make an appointment for someone to come out and give us a price on a new unit. This took approximately 20 minutes for him to make the contract with sears. Then I gave him my credit card, waited another 20 minutes and finally went out to the Sears truck and said what is the problem. He said his credit card machine was not working. I told him to see my son when he got it to work. I left and he could not get it to work. Then 1.5 months later I got a bill from Sears for $170. dollars instead of $69. The only way you can dispute a charge with Sears is through a certified letter they do not take disputes over the phone.
Third problem: My son had his brakes repaired at Sears. They broke the lug nut and refused to repair it. Had to pay another company $70 to repair it.
Paid 35K for siding in 2003 was told we had a lifetime warranty, trim began to peel in 10 years, salesman came out to examine and stated the trim was defective and Sears would replace it for only $4300.00 the warranty does not cover trim. Come to find out the warranty does not cover anything. Don't waste your money on Sears siding.
To anyone considering what was ONCE a well respected Sears appliance company.
My wife and I purchased what was recommended to us by a Sears salesman as a top of the line Sears quality dishwasher.
On 3/11/14 we purchased this brand new Sears Kitchen Aid dish washer direct from Sears at a total cost of $1662.92, which included an optional 5 years sears warranty.
Within a year we had to call sears as although it was installed professionally it stopped cleaning dishes properly.
We had a Sears repairman come out to check the washer his conclusion was the drain hose was not working properly, he repaired and reinstalled. We were grateful.
Six months later the same problem occurred again with this sears dishwasher, it stopped cleaning unless it was in the heavy duty wash cycle, plus the door no longer seamed attached as when opening if fell where it once had a spring.
We again scheduled a sears tech to follow up.
When removed to our dismay, it appeared that the dishwasher had an upper internal leak, this leak obviously started when last reinstalled as the complete steel frame, and steel springs which once held the door had completely rusted and disintegrated, the wood floor also had severe wood rot complete with mold spores everywhere.
The sear's repair man noted all this damage, then told us he had to go to the van to get all the necessary parts, 50 minutes later he returned with a message from his boss that our warranty had expired, when I said it was for 5 years, he embarrassingly said we were obligated to call once a year to check this new Sears kitchen Aid dishwasher.
My wife informed him a Sears rep had worked on it 5 months prior, this second sears repairman said he was just the messenger and had 9 other appointments and had to leave.
When I asked this Sears repairman his name he said he did not have to provide this information, but gave me instead his tech number which is 0923714 “whatever this mean” and a bill for $1,392.34 in case we wished it repaired with a verbal option to “simply” buy a new one.
How many folks remember common courtesy with Sears products?
Welcome to 2016, where Sears appliances and their once mighty reputation of integrity has been replaced with profits and dishonesty over customer satisfaction.
I called Sears to have an appliance tech come out to house to look at my oven. When I called, the female rep told me a way to save money would be to purchase a warranty with a one time price. Ok, I said. Big mistake. I paid the one time price, using my wife's credit card. They failed to mention to me the monthly fee. When the tech came out, he charged me again for some other addtional fee. He said there was nothing wrong with my wife's oven. She begs to differ. Cooking a turkey is one thing, but when you are cooking cakes, it must be accurate in oven temps. My wife is so mad. Anyway, I just took it on the chin. Then one day, I am looking at my wife's credit card statement. I notice all these extra charges for the last three months from Sears. I called them up. and asked what were the charges? They informed me that it was my $39.00 monthly fee for warranty. So, I asked to be canceled. Oh, now that is an additional $79.00 fee. I felt like I was on "Green Acres" talking to Mr. Haney. These people are rip-offs. They know it. Maybe there is connection to the rise and fall of Sears, and this type of behavoir from them.
on saturday january 9th,2016 went to sears.com to look for shoes. saught that lifetripe shoes were on sale for $29.00, i immeidiatly tried to place an order for two pairs, one in black the other one in navy blue size 6 1/2 wide but every time i tried to place an order the site would give me a price of 59.99 . after triying this for a couple of times i decited to call and place the order thru customer service. spoke to Denise who tried to be very helpful by offering another shoe sold by sears, she and I tried to figure out what the problem was, we tried ordering a different sizes and width, to no vail,we were unsuccessful, she stated that she was unable to honor the asvetisment price because the shoes were being sold by another company (lifestride) thru sears and advertise thru sears. I was very upset and tried every way I new how to express my frustation and demanded sears to honor what was being advertise. she stated that she would have someone call me back with an answer within one hour. no call was received on saturday evening, what i received was and e-mail from customer service that really annoyed me because it read "I came across this Lifestride Women's Star Black Pump - Clothing, Shoes & Jewelry - Shoes - Women's Shoes - Women's Heels & Pumps at sears.com and I thought you might be interested"Check it out... no phone call was received on sunday, monday,tuesday or wednesday. on wednesday evening i call sears once again and demanded to speak to a manager after being place on hold for about twenty minutes i was able to speak to nate #533638 who wouldn't give me his last name just his id #, i explain why i was calling and he tried to tell me that the price was for a limited time only witch is not true becasue i saw the shoes being adverstise everyday and also the advertisement said "sale ends on january 30th,2016. then he tried to tell me that price was for an specific size of shoes, not true either because Denise and I tried to order different size of shoes on saturday. he was not helpfull either infact he got nasty after realizing that i have done my research and tried averything. i asked him to please send me an e-mail denying to honor the advertisement price of $29.99 for those shoes, he claim he couldn't do that unless i place an order. I then asked him to please provide a name and phone number of someone that could help me or have someone call me. he said he couldn't do that eigther. the shoes are still being advertise on the web for the price of $29.99 till january 30th, 2016. this is realy very bad bussiness, i never have encounter anything like this before with any other store.. very disopinted and frustated, this is false advertisement to lure people into their website. unfortunally after speaking to other people this is a concurrent stragedy that is used all of the time. this kind of thing is i unaccetable and yes I still would like sears to honor the proce of 29.99 for the lifestride shoes that they are advertising.
I bought a Whirlpool dishwasher 8 months ago,it has since had 8 service repair appointments. (Finally breaking for good December 5th) 5 to fix it and 3 they had the wrong parts. I have spent hundreds of hours on the phone being shuffled between departments to no avail. On Decemvber 22nd they finally agreed to replacing the dishwasher. On January 7th they finally called to let me know they cannot deliver and install the dishwasher until January 27th. I have begged for help as it will be almost two months before they replace it and they say they only have one company in this area who does installs for Sears,if I use anyone else my warranty is Void. I have spent countless hours trying to get someone to intervene including department managers and the local store manager to no avail. Dueing the course of this adventure I have been treated rudely,hung up on and soent hours on the phone with no resolution. Sears is on a downward sprial avoid them at ALL costs!!!!!
Unbelievably horrible Sears warranty product and service experience! After less than a year my range had a problem covered under my purchased Sears protection agreement. A service person came, assessed the problem, ordered the parts required for the repair and scheduled a followup in-home appointment to install the ordered parts. That was Sept 22 2015. I received follow up messages that the part was back ordered and a long time passed with continued push back on the part availability date. The part was the front control panel. So much time passed that at one point the repair scheduling people told me that under my warranty/protection agreement I qualified to have my range replaced.
I agreed to pursue it since it wasn't clear when the ordered part would arrive. I subsequently received word that they would reimburse me $1500 toward the replacement range. The problem was that replacing my range would cost $3000. They argued that the $1500 could buy a range with the same specs (WRONG). The problem was that I purchased both a Kenmore Elite slide-in gas range as well as a MATCHING Kenmore Elite convection microwave. The replacement range would OBVIOUSLY need to match the microwave and there is only one model that works and it costs $3000. I spent an enormous amount of time in endless and frustrating conversations with the warranty folks.
I finally gave up and said "JUST FIX THE RANGE". Today ( DEC 23 ) I received a call from the repair folks stating that they would not be able to complete the repair because the part is now unavailable. They told me I had to call the replacement folks again. Long story short is that they told me the most they can reimburse me is $1500 and they stubbornly would not budge. I am handcuffed!!! I paid for the Sears protection plan, my range needs to be repaired for a covered repair, they can't repair it AND they expect me to shell out $1500 of my own money to get the replacement that is also covered under the plan. I call this the WORST WARRANTY AND PROTECTION PLAN IN HISTORY!!!
STAY AWAY FROM SEARS AND THEIR PROTECTION PLANS. THEY ARE HORRIBLE, DISHONEST CHEATS. Tomorrow I'd like to call a lawyer to demand replacement and compensation for the enormous amount of time I've had to spend and the grief they've put me through.
I ordered a $1700 Samsung range from Sears online Nov 17th paid for in full was told it would be delived by Dec 4th. I called delivery and was told it was not released. I have called customer service and was on hold for 72 mins was not given an answer. It took me days and hours on the phone to get someone who spoke english and was in the US she claimed it was fixed and gave me a delivery date. stayed home all day no Sears. I have called over 35 people at sears and still have no idea if I will ever see the stove. Sears is the worst company and I hope everyone who reads this will never shop at Sears again
Sears is a complete rip off. Ordered GE oven and Whirlpool above range microwave. Shipping and delivery clearly states that deliverer is to connect new appliances and remove all packaging and take with them. Delivery guy drops appliances off in kitchen and says he cannot install oven or microwave to call customer service??
he leaves and i am on hold for one hour. Rep states he will send delivery guy back to remove trash and boxes and he will install oven but Sears does not install microwaves???? Thats not what the agreement stated. So rep says they can connect me to a contractor company that will install microwave for an additional $149.99.....so my sale price of $169.00 for the microwave is now no sale at all. Cost us $320.00 and my husband installed oven and removed all the trash himself...
Thanks Sears, Your company Sucks and i will tell all of my family and friends and everyone on social media how awful and deceiving your company is. So horrible. Worst experience i ever had ordering major appliances. I have never written a rip off report in my life about a company. Sears is the Worst! Take my advice, if you are going to spend $800.00, go spend it somewhere other than Sears....
Sears is the most deceitful, lying company i have ever dealt with. Nothing but aggravation and more money out of my pocket to make sure my kitchen is ready for the holidays. I was so excited for the holidays and now Sears has just made me sorry i ever called them. Took all the joy out of the experience.
Now i just wait from tomorrow thru Sunday for a call from a contractor to install my microwave above my oven. Really????? Unbelieveable. I hope Sears goes out of business soon, because they Suck. So many other companies take pride in pleasing their customers so they come back, Sears is not one of those companies.
Dear Nora, On 11-16-2015 I went into the store and asked to speak to the store manager regarding 2 defective beds and being overcharged on that purchase made from that store in Oct. 2014. (I did contact the store via phone call prior to this date about the defective mattresses (sagging/collapsing) and was emailed a letter detailing the requirements and pictures necessary to file a claim). I was informed the store manager was out that day and I ended up speaking to Michael Skibinski from the electronics dept. I told him of my problem with the mattresses, being unable to file a claim and the overcharge. He asked why I waited 13 months to bring up the overcharge issue with the store. I informed him I have many health problems and I went into the store after being at another store that referred me to that specific store because they had the model of bed I was interested in. I made it very clear I was feeling very ill that day and just wanted to try the mattress, purchase it and go home to take my medication. We ended up going to the mattress dept since he said he didn't understand the codes, he didn't explain what codes he was referring to, and speak with the salesperson for that dept. On the way to the dept he was looking at a printout of the purchase information I was able to print from the website as well as my receipt and said that something was very wrong since the amounts shown would have been well over $2k instead of the $1104.86 shown. Upon contacting the mattress salespeson she said she just started and didn't really know anything about the dept yet. He went to a register and was looking up information. I did show him 2 pictures of the tags of both mattresses to show that I had purchased the exact same set. He said they were meaningless and did not include any model number. I read some of the information on the bedding prior to taking the pictures and I understood it to show the model number but he refused to listen to me. Things from that point just went horribly wrong for me and I could tell from his body language and the way he spoke to me that he didn't want to waste any more of him time on me. He rudely stated that I wasn't overcharged and even if I was there wasn't anything that could be done since I waited too long to bring it to their attention. He walked away from me and spoke quietly to the salesperson then came back and said I had purchased 2 different beds. When I told him I did not he kept changing information as to why there was a price difference. The things he made up were that I purchase 2 different beds, 2 different foundation, then lastly that the cushion design of the beds were different causing the price difference. I continually told him I was very specific with the salesman at the time of my purchase that the price of $480 was for the set, mattress and foundation, and that I wanted 2 of "this" bed as I sat on it so there should have not been any misunderstanding and if there was I shouldn't have been overcharged due to his error. Michael then went back to the register and harshly stated there was no discrepancy and if so NOTHING could be done. I refused to accept that and told him so. He said he would send the information to headquarters (I am not positive on where it was going) and that it would take 10 business hours for me to get a reply from them via telephone. I wasn't able to see what he was typing and he didn't give a print out for my records. Upon finishing he said that was all he could do. At this point I was extremely upset and angry. Not once during the incident did I yell or curse or make any scene. I was very firm in that I was overcharged and not happy with the service I received. Michael said he was done. At that point I was very angry and went to 3 men speaking to the sales person about mattresses and told them of my experience with Michael, the defective mattresses and the different stories told to me about why the price difference/overcharge. I told them 3 things: 1. Do not buy Sealy. To check reviews of their mattresses of all price ranges as they had very negative comments with the same problem I had. 2. Prior to purchasing any mattress go online and look up reviews on the mattress so they wouldn't end up in the situation I was in. 3. Not to purchase anything from Sears and I briefly told them of my experience in attempting to get help with the mattresses, being overcharged and Michael refusing to help me (and in that order). I was across the mattress dept from Michael and at this point he yelled at me from across the dept I needed to leave the store. I said "no I don't, I haven't done anything wrong!". He again yelled at me to leave and again I said no because I had done nothing wrong. He stated I was harassing the customers. I asked the gentlemen if they felt harassed by me in any way and was told "no". One man stated they hadn't planned on purchasing anything anyways because they (mattresses) were too expensive. At this point Michael stated if I did't leave he would call the police to remove me from the store. I kept telling him I wasn't finished because I had other things I needed to do. I left that dept and chose not to buy the shirt and jeans my son needed. I did stop at the jewelry area because there was a sale and I wanted earrings. Meanwhile, I'm guessing he was a security guy, was stalking me. The sales lady kindly told me if I minded waiting because she was helping other customers and I had no problem. I walked around to the other side of the case where she said the earrings were and I saw a display of cubic Zirconia earrings on sale for $7.99. At this time I saw the stalker walk to the sales woman and whisper something to her. From that point she stayed on the other side of the counter. Three officers showed up and told me to leave the store. I informed officer B. Campbell #0490, Redmond PD, that I wanted to talk to sales woman about those earrings. He said I was no longer wanted in the store and needed to leave or I would be arrested. I was outraged by this and joked to officer Campbell about needing 3 officers for me....who did nothing wrong and wanting to see the earrings. (Mine were lost in a surgery I had on Oct 23rd in Tacoma, WA. and even though they were cheap they looked nice in the picture and I wanted another pair since I had none). He said I had to leave and I asked again if I could just get the earrings and was told no. I asked if I could speak with the sales woman about the earrings & was told NO. I then asked the officer if he could ask the woman if those specific earrings were on sale at that price at other stores. She looked at the display picture, paused and just said yes. I made a comment, which I don't recall at this time to offficer Campbell, and he said I could file a complaint with the store. During this whole situation I wasn't sure about Michael's name so I asked for it. Staker guy said he wasn't giving me the name. I asked how was I supposed to file a complaint when I didn't have the guys name. He stated Michael. I asked for a last name and he said NO. With a common name like Michael I wasn't likely to get much help so I said to at least give me his last initial. Again stalker guy said NO. I looked at officer Campbell and made a comment about how to file a complaint on "Michael" alone. I then asked stalker what dept he worked in and he hesitated but said electronics. I was walked out of the store & told I was banned, YES~BANNED for a year. If I came back within that time I would be arrested. I was treated like a criminal and I'm very sure portrayed as one from other customers for...."asking for help in that transaction & any help I could get in replacing the mattresses". I have no clue what "stalker" told her but she looked "terrified" of me. During this whole time I never made a scene. Michael is the one who yelled at me to leave. When I'm TOLD to leave and I have done nothing wrong I refused just to make a point. I wasn't going to be bullied by this pathetic excuse of an salesman/manager in telling me what to do. I didn't steal anything, never had in my entire life, I didn't go ballistic, I didn't attack anyone, didn't have any weapons, I have no criminal record and have worked in law enforcement and the state corrections dept. from the time I was 20 till I was 37. For some reason all my purchases have been deleted from the Sears website but along with purchasing 2 bed sets, I also purchased mattress protectors, bedding, curtains, bath set, along with clothing, shoes, etc. I was loyal because prior to going to Redmond I was always treated as a valued customer at my local Sears. Living on SSD is hard but I was able to make these purchases and chose your store and this is how I'm treated?!?!?! I have filed a complaint regarding the mattresses with the Attorney General as well as Sears since I bought the mattresses at your store. I have disc disease on my spine so I need a better bed but if the bed is too hard it makes my back hurt very much. I live on $1236 a month and am on SSD because I have been sick since 2012. It may not seem a lot to you but every little bit of money I have I try to save. As a prior loyal customer of Sears I ask that something be done to rectify this matter. BTW....I went to the Sears in Federal Way and NO earrings so not only was I treated like a felon, had the jewelry sales woman looking terrified of me I was also lied to. I spoke with the manager at our Sears and he was appalled at the treatment I received at that store and it felt good knowing he was kind and believed in customer service. He gave me the number for the National Customer Relations office 800-549-4505. I called that number and was told they couldn't help me but gave me your email address, Anne Hand's email email along with Michaels last name. I'd also like to file a complaint on stalker (I think his name is Chris Medeins) for slandering me when he went solely by what lies Michael said about me and spread it to other employees, especially the sales woman at the jewelry counter. I want the trespass order terminated as I did nothing wrong other than upset a very unethical and discriminatory assistant manager. If this is the type of managers your stores opt to employee I will pass the information along about Sears employees. The Redmond Police case # is 15-022488. I again ask that you rectify this matter & take actions against Michael for the needless treatment I received from him. Please contact me so I may speak with someone in person.
I purchased all new appliances in December of 2014. The washer needs to have the drum replaced because of unusually loud noise when on rinse cycle. I have had parts here since September and they say it cant be fixed till I hire a mover to remove the machine out of the congested area. I don't feel I should pay for someone to move it since its less than a year old. The repairmen have been out three times and they refuse to fix it or move it themselves. What can you do to to help me get the washer fixed? Thank you
Today while at Sears, I purchased some clothes for my niece and nephew. As part of my "Rewards" for spending so much, I was given 5 coupons. One of the coupons was for %40 off footwear.
As a semi-disabled person (I refuse to give up and be called disabled) I was thrilled at the thought of getting some new footwear which I so badly need.
After reading my coupon and confirming with my sister, I decided on a pair of DIE-HARD brand boots that would help support my ankle....this took about 1 hour and a half because I was trying to find a brand that was not "Excluded" on my coupon, then the right size.
SEARS REFUSED TO HONOR THE COUPON THAT THEY GAVE ME JUST OVER AN HOUR EARLIER.
I spoke with multiple managers or leads including "Rosa" and "Ben" who both could not give me a clear answer. Ben stated that because the coupon said "Timberland Work Boot", that maybe ALL "Work boots" were included in the exclusion....still never a "fore sure" answer....
After spending 3 hours trying to resolve this, my body could no longer handle it and I had to "give up" without my boots. Ben told me my coupon was "useless" and I left with such high blood pressure I had to relax for an hour before leaving for fear that I may have a heart attack or stroke while driving.
I have no problem with the boots being excluded but THIS SHOULD HAVE BEEN CLEARLY STATED ON THE COUPON...I would NOT have wasted my health and time had I known that they would not honor their printed offers and commitments.
What a ripoff! Got a letter (attached) and called in to renew. After almost everything was done, I asked what items were coverred. The person on the other side verified my current coverage (the one I bought when I originally bought the item from the local Sears store) and went through the new coverred items, which sounded great! Then, I asked if the specific model of the product I purchased was coverred (I had heard somwhere that, Sears stopped coverring that model). To my surprise, the person said "No". Here, we had almost completed the renewal and charged my creditcard only to find out that the item was not coverred. I asked what would have happened if I did not call and simply put my information on the attached form and sent back (using the attached envelope). The reply was, "you would get a refund". I asked when, and the reply was that, the person answerring did not know. PLEASE AVOID THIS SCAM AT ALL COST.
I was having problems with my refrigerator that I had purchased from Sears. I called them to get a repair person in. I was told I had to have an insurance plan in place to get services. They charged me $293.17, for a "Service Smart" Home Protection Agreement. I paid for this with an LL Bean Visa card on May 13, 2015.
An appointment was established and a repair man came to the house. He took my refrigerator apart. He said there was nothing wrong with the cooling system. From over his shoulder, I could see frost on the cooling grills.He said the problem was the fan had died. He removed the fan to take it to get the proper and exact replacement fan. He said, I'd be contacted by the company to establish another appointment to install the replacement fan.
I got a phone call but it was a message on my cell phone voicemail. It said that they could not find a replacement fan and therefore my whole refrigerator was not good. They said I was being given a $500.00, credit toward a new refrigerator at Sears and that I had 30 days (until August 20th, 2015,) in which to purchase my new refrigerator from Sears or lose this offering.
I believe that this company is, yet another, Third Party type provider. I believe there never was any intention to repair my refrigerator but was a method to get me to buy (1) a repair agreement, and (2) a new refrigerator (starting at $2,500.) I believe they took my fan intentionally, so I could not get my refrigerator fixed elsewhere. The broken refrigerator was purchased at Sears only about five years ago.
I am out my $293.17, and I am out my refrigerator. I did not have the $2500.00, to replace my refrigerator with a new refrigerator from Sears. Sears is not to be trusted any more. They have become scam artists.
I got to the optical at 5:40 for my 5:45 pm appointment, the girl on the front desk was nice, I can't lie, she was professional and very nice. I filled up the papers and she informed me that I had a $40.00 copayment with my insurance (eyemed) I was kinda skeptical but well, we have copayments everywhere so I paid. While waiting for them to take me in I was checking out the frames, what a horrible assortment, they had nothing worth a penny, only a small selection of Vogue really pricey for the brand and quality, but well, I just needed a prescription. The young lady took me in and started the pretesting, regular refraction and ocular pressure, she had me wait for the doctor inside of the exam room. I am not lying if I say I waited for an hour while the Dr. was on the next room screaming at an insurance company about his tax id and some other things, I was like well, I'm here already and I can't waste more working hours doing this, so I waited. Dr came in like an hour later, apologize for the inconvenience and after checking my eye and saying it looked healthy he said he needed to do a visual field, and that I had to pay $60.00 for it because the had to dilate my eye and it wasn't covered by the insurance, funny part there were little signs all over the place stating that for $30.00 you could have a visual field done, and he wanted me to pay double the price... Don't even think he took his time, after he checked my eye he through a few lenses really quick and gave me a prescription. This took about 15 minutes for the whole Dr. examination (supposedly comprehensive). So I went home after almost 2 hrs even though I was the only patient there. I did some research online and decided to take my RX to lenscrafters, which was such a different experience, I got a pair of COACH frames for $2.00 after my insurance and a $50.00 coupon the optician gave me as a new patient, eyeglasses were done in an hour, as soon as I put them on I noticed the prescription wasn't right, I was still seen blurry, they check the lenses and the rx on them was the same one the dr gave me. Well, they had to redo the exam this time off course out of my pocket because they used my eligibility in their phony place. When they checked there was no $40.00 copayment for glasses with my insurance. So basically they stole $40.00 out of my pocket, gave me a I-DONT-GIVE-A-**** prescription and I had to pay $100.00 to get a REAL COMPREHENSIVE EXAM. When I went to the drs office for my $40.00. no because of the money but because of the scam, the sweet lady on the front office was really ashamed and tried to do her best, I did not scream or even though I had the chance to speak the truth because a customer asked me how did I liked the place I didn't say a word. But yes, I feel like this optical stole my money ($140.00 for the non existent compayment plus the $100.00 I had to pay out of pocket for a real RX) and my time and the dr said he will be able to send a check to reimburse me for his mistake even though I paid cash. Worst experience ever, just FYI Lenscarfters won my loyalty and everytime I have the oportunity I will make sure non of my friends will visit the Sears optical on coral way and 37th ave.
About four years ago I bought a Sears Kenmore Top-loading washer Model # 110.26002011 and dryer set. The dryer has been great but the washer is the worst home appliance I have ever bought from Sears. Originally I bought a two year warranty from them, and it was a good thing I did, because almost immediately I noticed my gardening clothes which had mud on them sometimes came out with the same clumps of mud on them after the washing cycle was done. I called Sears numerous times and they've sent out their warrantly repair persons and they've found nothing wrong with it. After the two year warranty was up, I renewed it again for another two years. The washer washes lousy. My clothes non-gardening clothes looks dingy and when I've resorted to hand washing on the washboard, so much dirty water comes out of my lightly used clothes. My second two-year warranty has expired and I'm not renewing it, nor will I ever purchase another Kenmore product from them again. My parents always bought Kenmore everyting from them so I followed suit, but this last experience with their product and warranty was the deal-breaker. It turns out that in order for my washer to be deemed a "lemon", the repair personnel have to not only come out four times in one year, but they have to replace four parts that same year. One time repair person came out, he ordered a whole new washer drum. However the next repair person that came out said it was not neeeded and did not know why the previous person ordered it, so he took it back with him. No repair person knows why this machine washes so shitty, but it is apparent by Sear's repair/parts website that this model washer has numerous problems: http://www.searspartsdirect.com/partsdirect/part-model/Kenmore-Parts/Washer-Parts/Repair-Maintenance/Questions-Answers/Model-11026002011/0582/?mmlLandingSearch=11026002011&page=5&diagramPageId=&documentId=&modelNumber=11026002011.
This model very poorly designed and Sears is not taking responsibilty. I tried to get Sears to give me credit for a new washer and all the supervisors I've spoken to say, "It is out of my hands".
I grew up on Sears/Kenmore appliances in my parents home and when I bought my new home my parents furnished my home with numerous Kenmore products, but I will discourage my adult kids from doing so now that they are building their own lives and furnishing their homes.
I am viserally disgusted with the way this washer washes because it just makes woooshing noises but when I open it, the water doesn't even have one ripple in it. The water doesn't move nor does the machine wash. In actuallity, I'm sure my clothes just come out wet but not clean, I know because when I put them from the washer to the washboard, all kinds of dirty water runs off.
I took a Kenmore vacuum in to my local Sears store for a warranty repair Aug 28, 2015. approximately three weeks later I got a call telling me the vacuum was out of warranty. The woman who was calling herself Joan from service repair tried to tell me I bought the vacuum Sept 1, 2013. Despite my many attempts tp prove to Joan and Sears that I have the receipt for the vacuum dshowing the date of purchase to be Nov 10, 2014 both insisted their records showed Sept 1, 2013 and I would have to pay $173 to get my vacuum back.
After two days of calling and five conversations with Joan I almost had her on my side until she screwed up and tried to fabricate another lie that I immediately blew out of the water. She tried to tell me the vacuum bought in 2013 was a second vacuum that I brought in for repairs. She also told me she found the one I bought in 2024 and it was under warranty like I said.When I told her the second vacuum that I bought from them 7 yrs ago was still in my shop and I am looking at it as we speak, Joan reverted back to the originsl scam.
Despite sending photos of the receipt for my vacuum Noone at Sears wants to be straight with me. Since this is not the first attempt to scam us it's time to take this scam to the Attorney General and the Federal Trade Commission and have Sears investigated for fraud and deseptive business practices. With all of the victims speaking out now it shouldn't be long before Sears gets sued. Even their employees will tell you not to buy their fraudulent warranties. I cancelled my credit card and I will never set foot in their stores or affiliated stores ever again.
Sears Brands, LLC. Reviews
On April 04 2017 the following was sent to Sears after being overcharged by one of their sent contractor for a sox preventing proper water draining. We have been given the run around and forgotten then run around since. We are unfortunately been forced to write to you after Sears regular customer services completely failed to answer our questions and ultimately told us to write the executive customer services. The story is as follows On March 24th we had an appointment booked between 1 and 5 pm to come and repair our 12 year old washing machine as it was no longer draining. I was told there was no call out fee, just parts and labor. At 3pm we receive a call from the technician saying he was running late and would not be there until 7pm. We had made other plans, and initially said we would not be in, but agreed that he would call when he was finished at the prior job, and see if he could still come. I believe that this is technically a breach of promise, but we wanted our washing machine repaired. My wife did stay in for the evening, changing her plans, so the technician arrived just before 7pm. He spent a maximum 20 mins taking the sock he found out of the pump, and gave no indication of the cost until finished, when he presented my wife with a bill for $169. If we had been told that it would have been that much we would have said not to bother, it was probably time to replace the machine. At 12 years old and with unknown life left on the motor, pump and other parts, we would have said no. My wife reluctantly paid I visited the local Sears store in Crabtree Valley on Sunday afternoon (26th) as it was the address for Sears Appliance repair, only to be told that there was nobody at the store for that department. I called Sears Customer Service the Sunday afternoon, and was told that since the technician had not closed the job, they could not look into it. I pressed hard to get somebody to call me on Monday, after initially being told that was not possible the person said they would ask the supervisor to call, once the job had been called. I called again on March 29th after receiving no call, and was told a complaint had been opened. I went through the facts, and said that I was happy to pay a reasonable rate, but over $400 per hour I considered not competitive. Within 25 mins of my call I receive the following email. “As you have asked us that you have raised a issue regarding the SO# 41148932, So as per our records you have been charged $169 for the service.” “And if you need further assistance, please feel free to contact us on 1-800-479-6351.” I called that number today (April 4th) and after being put on hold for a long time was told to write to Executive Customer Relations. All we would like is to pay a reasonable rate, or have been given the chance to say no, we will buy a new machine. We look forward to your response.
First they advertised a false price on the internet, when I went to add item to the cart online the price changed from 119 to 145 !!! Appliance should have arrived on April 27th, its now 3rd may- and tracking number is now void!!! Just cancelled the order entirely!! Got the run around from sears !!! Be warned do not buy from big electron liquidators and do not trust the fact that sears is involved they do nothing to help!!!
Sears Patio furniture is complete garbage.I bought the GrandView 7 piece patio dining set 4 years ago.Ather 3 months of use in a Cleveland ohio summer the finish on the chairs started peeling off.We store the patio furniture in the winter in a shed.My husband went to get it out this spring and the octagon table top has warped and the glass was all over the shed floor.i called sears who refered me to their Warrnty company called Numark.After being put on hold for more than 20 min i get a rep named Wendy who informs me the set only had a 1 Year warrenty on it and i should send pictures in a claim to prove damage .So sent all the info they required only to get a email back saying"sorry can't do anything about it".Really i paid close to $500.00 dollars for the set and after 4 summers of use it's complete junk and there is nothing you can do about it.I have read many other sites that have warned consumers about Sears and Numark not holding up their end of the junk they are manufacturing and glass tabletops exploding.If they know the glass in the tables are exploding them why do they continue to sell them.
I purchased a gold chain as gift for Christmas from Sears at Northeast Mall in Hurst. The receipt plainly states they have a THIRTY day return policy. The problem is this chain broke ten days past the 30 day return policy because it is a piece of junk. It did not break sixty days past the return policy, three months after the return policy, six months past the return policy, but a mere ten days. The chain was not abused, it was merely worn. It is of inferior quality and workmanship. A gold chain should not break at forty days if it were of quality workmanship in the first place. What happened to a company standing behind the products they sell?
Attempts to contact Sears at ANY level has failed to render satisfactory results. First it was taken to the store where we had to page someone to the jewelry department three times and waited about twenty minutes before an MOD appeared.
The MOD said she could do nothing to repair or refund monies on the chain. She gave us a phone number to call. Several attempts were made to call 800-549-4505 and 847-286-2500 where told multiple times, "Sorry, but too bad". Emails were sent to the CEO, and two subordinates as well as a letter to the CEO, which finally resulted in authorization to repair the chain. However, the chain is a piece of junk and should Sears repair the chain, it will surely break again. Again, why doesn;t Sears stand behind the products they sell, especially when it broke a mere ten days past their thirty day return policy. Even J. C. Penney's has a sixty day return policy.
Every person considering purchasing anything from Sears needs to understand that Sears WILL NOT accept any returns past the thirty day return policy for ANY reason. They have forgotten what customer service is about and they DO Not value their customer, but only the dollars the customer spends there. Once monies have been spent there, Sears refuses to refund for any reason if the thirty days has past. "Buyer Beware" because once monies have been spent at Sears, they will not refund past thirty days!
My water heater was not processing hot water on Feb. 4 2017. I called Sears and was asked if I wanted a Home Warranty contract for 1 year. I agreeded to the one year and paid them $74.00, and pay the service man when he came out to check my water heater $79.00 and it would go toward my repair. The repairman came out and I was told that my water heater was gone and that I would need a new one. He told me that I would have a $500.00 credit toward the heater and that Sears would get in touch with me. Sears did not get in touch with me I start calling time From the 7th up to the 9th and was given the run around. Meanwhile I had no hot water not so good, so finally I called another company and my water heater was replaced on the same day I called." Yea" Feb. 9, 2017. I called Sears and asked them to cancel the contract and refund me the $74.00 and the $79.00, they told me that I will be refunded the $74.00 but not the $79.00 because the repairmen had to be paid and that was on me. But I told them I wanted them to do the service but they could not tell me why they did not service me as promise and up to this day I was never heard back from them I guess I would still be without heat water. But I did get a contract a week later telling me it was effective March 3 2017. I then understood why the ball was drop.
I called Sears.com to order a simple "LINT FILTER" for a Kenmore brand clothes dryer.
SEARS quote me $35.64 including shipping & handling.
This price seemed to be much too high, so I used the Google search engine for "Sears/Kenmore brand clothes dryer parts".
"Speedy Appliance Parts" was only one of 25 online stores that were listed by Google.
I paid "Speedy Appliance Parts" a total of $17.49 (including shipping & handling charges) for the IDENTICAL Kemore clothes dryer Model #796.90441900 "LINT FILTER".
The Kenmore brand lint filter PART NUMBER is: 5231EL1003B
I paid less than 50% of the price that was quoted by Sears, and as we all know, Sears buys their appliance parts in CHINA from one of the same Chinese manufacturers that is the source of supply used by "Speedy Appliance Parts".
Thank God for the Internet.
I am quite certain that (over time) Sears and every other gigantic company that "rips off" innocent consumers will be forced into bankruptcy by the many honest and reputable companies that sell identical generic products at fair prices.
My Kenmore gas dryer was not heating. I called Sears repair services and, in a timely matter, a technician came to my house He proceeded with the repair and in about 30 minutes told us that he replaced a heat detection fuse that had failed. He also said that the fuse failed probably because our dryer duct was clogged. Seemed reasonable. The reasonable test failed when he presented me with the bill.... $196!
I didn't question the bill until I checked online the price of the fuse (which I thought must be fairly complicated because of the bill total)..
I could have purchased the same part online for less than $9.
I placed an order for a mattress to a full size bed on sears.com on 11/01/2016. It took me two weeks to receive the mattress. By the time that I had received the mattress, I realized that it was not the correct mattress for my type of bed. When I called Sears about this problem, they told me that I can either get my full refund amount back of $262 or exchange my mattress for something else. They told me that I would have to try out the mattress for 30 days before I could exchange it for something else. I told them that I wanted to exchange it for either a computer table or a computer desk. They reassured me that I would have to wait 30 days from the day that I received the item to exchange it. I was told this information by several Sears' employees who works in customer service.
I faithfully waited 30 days to pass. I had called them back and had told a customer service representative that I wanted to exchange my mattress for either a computer table or a computer desk. They told me that I could only exchange it for another mattress & not a computer table or a computer desk. No one never told me this information a month ago, although I called many times about it. Then, I had asked this customer service representative could I get my full refund back (the full amount that I paid for the mattress, which is $262). She said that I could it once they come to pick up my mattress. She said that I should hear back from someone within 72 hours. 72 hours had passed, and I still did not hear back from anyone. I had called Sears back about this issue and a guy in customer service had tried to bribe me by asking to give me $50 for my mattress instead. I told no. I wanted them to come get their mattress and give me back my full refund amount. He told me that that would be no problem. He said that he scheduled for my merchandise to be picked up on 12/19/2016. Two guys from Sears did indeed come pick up my mattress on 12/19/2016 without a problem. As they seen, the mattress was as brand new. I never slept on it. It was in my 2nd room. I called Sears back asking when should I get my refund amount back. A customer service representative told me that I should have it within 7-10 business days. I asked her many times how much will I get back. She told that she seen that I paid $262 for the mattress, so I should fully get back $262.
I got an email from Sears today on 12/21/2016 stating that I have an amount refund of $154.08 has been initiated. Please allow up to 5-7 business days for the refund to be credited to your original form of payment. That is not my full amount. I called Sears complaining about the matter. I was given a number to call because I supposedly had reached the wrong department. I called that department, and they told me that I reached the wrong department again. I told the lady in customer service that someone had just given me this # to call. She asked what # was that. I told her the # was 1800-349-4358. She told me that that was the correct #, but I had reached the wrong department. Then, she had transferred me to the correct department. I explained to another lady in customer service what had happened. She told me that she will have someone to investigate what is going on and will email me back within 3 business days. I told her may I speak to a supervisor. She wanted to know why did I want to speak to a supervisor. I told her because I need the rest of my money of $107.92 credited back to my account along with the $154.08 that they already initiated back to me because I seriously need to do things with my money. She told that she understood and transferred my call to a supervisor. The supervisor was trying to transfer my call to someone else once again. I told her that I have already been transferred three times today, and since she is the supervisor, I need to speak directly with her. I told her my troubles and how I was misled by people for over a month and never given correct and up front information about what I could exchange my mattress for. I told her how I faithfully done everything that I was told. I need the rest of my money of $107.92. She told me that it was in their policies; etc. of the shipping fees; etc. I told her since I was misled by many people on their ends including someone in customer service who had tried to bribe me. I had been misled for a month. She should do the correct thing and also give me back $107.92 into my account today so that my refund would equal $262 like I was assured by many customer service representatives including one on 12/19/2016 after they had came and got my mattress.
I had filed a complaint with the BBB about this. This was Sears's response to the message: Dear Ms. Virghes:
We have completed the investigation of Ms. complaint regarding her dissatisfaction with refund amount for the return of mattress she ordered online.
Upon receipt of Ms. complaint we reviewed the delivery and online notes related to her mattress order and return. According to our records, Ms. paid $144.00 for the mattress, $101.00 for delivery, and $17.15 in taxes for a total of $262.15. On December 19, 2016 the mattress was returned and on December 21, 2016 we issued a full refund on the mattress; $144.00 + $10.08 tax for a total of credit of $154.08. The delivery fee of $101.00 + $7.07 tax is non-refundable. We would like to note that a link to view the return policy online is listed below the description of the items we sell. With that being said, the return policy states, “For items delivered to your home
- Delivery, labor &/or installation fees cannot be refunded”. Furthermore, it states, “A 15% processing/restocking fee is charged for mattresses, foundations, assembled/upholstered indoor furniture, water heaters & built-in home appliances.” For customer satisfaction, we did not charge Ms. a restocking fee on the mattress purchase.
We apologize if there was any miscommunication regarding her request to exchange for a non-mattress item since that is not an option with online purchases. Regardless if was exchanging for another mattress or returning the item, the delivery fee is non-refundable. Since we have addressed the issue brought forth in Ms. complaint, we have closed our file.
We apologize to and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
I got nothing but excuses and delays from Sears. Terrible experience.
I won't ever hire Sears home improvement for any project again.
Signed contract on September 27th.
Was told the job would start in 1 week and I should hear from our project manager before then.
No contact until I called them on October 26th.
Was told that our materials had been backordered, but should be in next week.
Didn't hear anything until November 8th when I got an e-mail
committing to starting the project on November 16th.
On November 15th, I sent a confirmation e-mail at which time I was told there was a problem with the permit which would delay start (no
idea how they could have expected to start within a week after September 27th, but somehow 6 weeks later they still hadn't gotten the
permit - like many of the other delays, this just felt like an excuse to me).
On November 17th I was told that the permit had been obtained, but now the work crew wouldn't start until after the holiday (Thanksgiving)
After the holiday, Friday, November 25th I e-mailed and called both my project manager's work number and cell number and didn't get a
response from her for 4 days. I called the receptionist and asked for the name and contact information for her supervisor. The receptionist refused to give me this information. The project manager called back minutes after this call. She now claimed December 12th is the soonest the job could start.
She got rude with me that "after Thanksgiving" didn't mean right after (I guess she thought that some time between Thanksgiving and the end
of time was enough information for me).
I demanded her supervisors information, got him on the phone later that day. He heard me out, set up a work crew to start right away - which they did. The work crew was one guy who couldn't speak English. He was a hard worker and did good work, but couldn't give me information such as the
timeline of the project. By the time the work was complete, I was out of town for the Christmas holidays. They tried to get me to approve the work based on photos they sent - it turned out there were issues they'd hidden from the photos. I saw these once I got back to inspect the property, was
certainly glad that I hadn't signed their completion certificate and sent them the issues that still needed to be resolved.
At the end of the project, a railing that had been cut away to install siding wasn't replaced, parts of the lawn were torn up and a window
had been broken.
The project manager tried to claim that it was an inside window that had been broken - it wasn't - the screen was pierced and the window
had been broken. Luckily I'd taken photos at the start of the job and they showed the window was unbroken then.
Project manager said they couldn't fix it that day, but they wanted the signed completion certificate. After I repeatedly told them I
wanted them to fix it before I signed the certificate, they offered me a low-ball $100 for the broken window.
In order to be done with them, I accepted $200 and now I'm having to arrange for repairs for damage that they've done to my property.
Never again!
I signed up for Sears Home Services, authorized my 1st payment and then set up a date for the repair person to come out. When I set the appointment I told them EXACTLY what was needed, because I have had this repaired before. The repair person was to come out between 8 and 12, didn't show up until 1430 (2:30) no courtsey call from him or the shop about him being late.
He came in I told him what was needed, he then told me what was needed ( same thing) he did not have the part and that it was 3 hours away, and that his supervisor would not allow him to drive that far to get the part. Told me that repair would have to be rescheduled for the 17th betweem 8-12, then proceeded to put his hand out for the $60 deductable. For what services NOT rendered. I told him when i get the part installed I would be glad to pay, but arguing with me and NO services rendered means no monies. I called the company and told them I would be happy to pay them when I get my part on the 17th.
The 17th comes around NO PART and NO repairman. I waited until the 21st called about the part and services, they don't understand what went on and that the part was on order because it was not in our area. Wanted me to give them 24 to 48 hours to find out what is going on, OK...... 48 hours go by I call give them an additional 24 hrs for sears to get ahold of them. 24 hrs later sears repair calls to confirm the repair, I asked them if they had the part that was on order. Their reply "we don't see anything being ordered" I cancelled immediately.
They refunded back on Dec 6, 2016 $74.72 instead of $79.98, when I inquired as to why all monies were not refunded, it was because of the 72 hours of "work" the customer repersenative did.
Now I get a letter from National Claims Center for the $60, for services not rendered.
Lets recap Late, argumenative, repair and warrenty center lies, taking monies and not informing customers that them making calls customers are gonna have to pay for.
Word of advise: if they talk to you RUN. If it sounds to go to be true, it usually is.
I am blocking any and all payments this company is going to try and remove from my account.
I want to the hospital for 2 monhs and i now have a credit bills and they say i am still 3 months behind but there is 900.00 in card and still they want 688.00 this month
i am in ss and they changed my rate so now i am worst then ever all other acct are current and to my wits or shoot yo self for sears??? jim
Total ripoff by Sear's and they refuse to stand good for overcharging my credit card for $30.57 for an item that had a sticker price of $7.48 on it when delivered. Even though shipping was FREE, they charged 4 times more than they should have. They did not tell me it would be a 3rd party order. Email order confirmation was sent to me by Sear's. Never order from Sear's online again. Sear's is not the trustworthy store it was i the past.
I contacted Sears to get a 2nd opinion on repairs needed on my refrigerator. The tech diagnosed the exact same thing the 1st technician I called did. The Sears technician started working on it and then preceded to tell me it would be $605. I told him to let me get everything worked out with the warranty company. The next technician to come out could not get it to work at all. The 1st technician had damaged my refrigerator and now they're don't want to take responsibility. Pathetic.
Sears Ripped Me Off Bigtime! The $800.00 + dishwasher I bought broke down. After 6 service calls they out in a new motor...then another service call to put in another motor...7 service calls and it stopped spraying any water again!! With the Service Agreement we paid for for the max offered of 3 years...they cause you unbelievable stress and massive trouble! The B**** on the phone still wouldn't replace the dishwasher...and is sending yet another technician for the 8th time over a period of over 9 months. Any of you who can take them to court do so! I'm an old man who can't manage that. The dishwasher is a Whirlpool....with metal interior and all the extras....that is...if it worked. If you do business with Sears after reading this you're a fool and an idiot!
I had a lawnmower from Sears which I purchased in 2011 with an extended warranty. In 2013 the lawnmower was brought in for repairs and was unable to be repaired so It was replaced with another one free of charge. When I brought the new one , in the repair center tells me there is no warranty on the mower. I have paid year after year to maintain the warranties on all my appliances and this one expires in 2017. The warranty was not transferred to the new mower. I had to explain the whole situation to several people who said that it would be taken care of. The next week I'm called to say the mower is ready for pickup and when I went to pick it up I'm told it was not repaired because I refused to pay for the repair. I waited almost an hour at the store to speak to a manager who had gone to lunch to solve the issue. She said she would have the repair center manager call me which he did the following day. He said he understood everything that happened and would send the mower back out for repair under the warranty. Now I'm getting calls one week later that the mower needs my authorization for repair charges because there is no warranty. This is a disgraceful situation with a company as big as Sears. I could have bought three mowers at Home Depot for the price of the Sears mower and warranties.
After sitting through a 90 minute seminar i was ushered into a sit down with a fair and somewhat informative associate. i signed up to receive these awesome benefits from sears at 299.00 down and a monthly payment of162.88. this was10-12-16. on 10-17-16 i called to opt out of this contract. i was informed that i had three days to opt out so now she the representative offered to lower my payment but i could not recieve a refund. this in my opinion is a scam from a large cooperation sears caters to families. NOT ANYMORE 299.00 IS NOT A GIFT THAT I GIVE they lost a costumer forever i guess this is how they compete in the chain store wars they got me once never again! no more tires batteries die hard work boots sears will never get another dime of my money neither will k-mart that is the sister company. sears vacations a scam rip off SCAM SCAM SCAM RIPOFF RIPOFF RIPOFF AND DON'T FORGET SCAM!!!
I bought a Craftsman 2 stroke Weedwacker/Trimmer in August 2015 (13 months ago).
I purchased the Edger attachment barely a month later. I also bought several spare parts, including a spare blade for the Edger attachment. Sears never shipped that blade and when I tried following up they were extra ordinarily unhelpful and that issue was never resolved. Today I learned that Sears provides NO repairs, NO cleaning and NO servicing once this weedwacker is out of warranty (after ONE YEAR!!)
I find it very hard to believe that I just spend close to $300.00 for a tool this company refuses to service after only one year.
When I asked where else I could get this Weedwacker serviced they refused to provide me with a contact. They shrugged and said: "Sorry, can't help!"
We will not ever shop at Sears again.
I have some craftsman tools purchased from early the 1960’s to the early 1980s Sears is only offering to fix the ratchets with inferior parts and claim any physical damage is not covered. The original warranty states all tools will be replaced with “like Kind or better” if the customer is not satisfied. The current foreign made tools will not hold up to tough mechanical jobs. I have contacted Craftsman, the store Manager and customer solutions “three times” I have yet to receive a call back from Customer Solutions after being told three times I would receive a call back within 24 hours, I am about seven days into this. I know this complaint will not go anywhere however I hope people will realize that Sears Holdings is sinking fast as there operating cash has sunk to new lows in the current fiscal year. What a lot of people are not aware of is that Craftsman, Die Hard and the real estate holdings are no longer owned by the same corporation as the Sears retail stores. Customer Solutions does not have a “solution” so I will end up spending a couple hundred dollars to replace life time warranty tools.
ON 8 AUGUST I STOPPED BY THE SEARS PARK PLACE MALL STORE IN TUCSON ARIZONA. I WAS IN A HURRY TO GET TO THE OTHER SIDE OF TOWN SO I PURCHASED A NEW BATTERY AND LEFT MY 14 MONTH OLD BATTERY WITH MY NAME AND NUMBER ON IT FOR THEM TO CALL LIKE THEY HAVE IN THE PAST. I HAVE DEALT WITH THIS STORE FOR 21 YEARS NOW AND I HAVE PURCHASE 16 BATTERIES FROM THEM OVER THE YEARS (I HAVE NINE VEHICLES). THEY DID NOT CALL ME SO ON SUNDAY MORNING I WENT TO INQUIRE ABOUT MY BATTERY, IT WAS GONE AND NO ONE NEW WHAT HAPPENED. I ASKED THE STORE MANAGER FOR RETRIBUTION AND HE SAID THERE WAS NOTHING HE COULD DO. I THEN FILES A COMPLAINT 1-800-549-4505 (COMPLAINT NUMBER 4454359) THEY SAID THEY WOULD CONTACT THE STORE MANAGER AND HAVE HIM CONTACT ME. THAT DID NOT HAPPEN SO I CALLED BACK THEY SAID THEY WOULD ESCALATE TO LEVEL TO CORPORATE I NEVER GOT A CALL. i HAVE CALLED 7 TIMES NOW WITHOUT ANY RESPONSE. NOW I'M BEING TOLD THEIR IS NOTHING THEY CAN DO. SO I JUST GOT RIPPED OF BY THE SEAR AUTO CENTER AT PARK PLACE MALL TUCSON ARIZONA 85711
I was charged and sent a water filter that I did not order not only did I not order it it was in my boyfriend's name but charged to my credit card how that happened I have no idea .every time I tried to get them on the phone to correct it and take it off of my account I was hung up on. I did not use my credit card somehow they ordered it on their own
I am a new home owner and I wanted to buy a washer and dryer from a company that would help take care of me if needed. I spent over $2500 on a Kenmore washer and dryer about 7 months ago. The washer machine has broken 3 times since then. The computer board just stopped working. So on 08/11/2016 I called Sears to set up an app. to fix it. They didn't have any open time on Friday or Saturday which i understood. So they made an app. on Monday for 8 am to Noon. I took a day off work just for this. I get an email at 12:01 saying they have changed my app. to 08/16/2016 from 1 pm to 5 pm. So i have to take another day off work. I called several times to explain my disgust and disappointment. The customer service was very rude and didn't care at all. So on 08/16/2016 around 4:45 pm they still have not shown up. I call and they changed my app. again without tell me from 4:30 to 6:30. Well that just was not ok with me. I had a meeting i had to go to. So while on the phone i tried for over 20 min to tell them i need help on this today. I cant be without a washer for 6 days. All they said was well you are gonna have to wait. So finally around 5:30 the Tech shows up. The nicest guy ever. After about 2 min he tells me the issue and starts looking at parts. It is going to cost $1,300 to fix this machine. It would only cost $1,100 to replace. The parts wont be here until 08/27/2016 and then i can make an app when they have time. This is unacceptable. I will never buy any thing from Sears again. I will make sure to tell everyone i know the same thing. Sears Customer Service is terrible. If you actually read this just know the service is horrible and not worth buying.
I agreed. When the man arrived and ordered a part to fix it he told me it's not a 2 time fee of $40 that it is actually $43 a month for 1 year. I said that's not what I was quoted. He said tough luck. I called repair nbr and complained. I called corporate and I went to store in person. They fin8 sent me an apology letter but said I am still liable for contract to and WILL NOT HONOR their quote e end though they admit it was a false quote
I was quoted a price of $40 flat fee to fix my washing machine but was charged $480 and put into a 1 year contract. I never signed anything. I never was told about contract. I was quoted a low 1 time charge of $40 & 1 time charge of $60 for labor BUT charged $480 and told tough luck. We lied about charge but now your stuck. They were rude and uncaring. They sent me an apology email but will not back up their rate quote. I want the repair a at the price they quoted me. They quoted it to me and also my son. I have stage 4 cancer and this is stressing me so much.
Sears Customer Service Liars,
bottom line, new washer used for 2 weeks,
needed repair Maytag Maxima, this is a $1000 machine,
repair person was suppose to be out Friday Feb. 12th, got a call,
nope, they are not coming today, they will come now on Monday.
been waiting 10days, wet stuff I am sure now molded inside the machine.
Do not buy from this company, horrible customer service and Liars.
I purchased a slide-in range and dishwasher from Sears on a promo that offered free delivery, installation, and removal of old appliances (apart from an additional $25 extra charge to remove the dishwasher).
Sears installation crew installed my slide-in range improperly and would not let me refuse delivery. They installed the range sticking out about 10" inches with a 10" gap in the counter top. They did not level it; the front has feet extended out while the back has feet fully retracted. They did not install the anti-tip bracket that might be required for code. They did not turn on a single burner or turn on the oven to see if it works. They did not set the clock or wipe down the smudges they left all over the stainless steel. I have videos and photos to post and share this experience with others.
They left the existing dishwasher in its place and left the new dishwasher unopened in it's box.
They said they are not plumbers and do not know how to install dishwashers.
I refused delivery and told them to return my range that they had loaded just 5 minutes prior. The delivery crew refused to bring my range back; they said they are a 3rd party and I will have to go through Sears' return policy. They started to tell me Sears was the problem and they deliver for Costco with no issues; they told me they are not actual installers and have no idea how to do installs but Sears sends them into customer homes to do installs anyway. I actually started to feel very uncomfortable in my own home as they pressured me to sign a blank white sheet with no words on it. They said this is just to protect them against Sears to say that they did not damage anything. I did not sign anything that resembled an acceptance of good and if they say otherwise I'm willing to take it to court and/or whatever fraud division of law enforcement possible. They left with my original working range loaded in their truck.
I called Sears with the expectation that they would take care of me. They said they will charge me to have technicians come out and fix the range install and the soonest I can expect a call back is in 2 days. They also implied that the dishwasher was my fault because I have basic installation and hook-up and dishwasher isn't covered; this would have been an interesting conversation to have before they took my money for their free installation promo.
I've called Sears many times and even talked in person to a store manager. The store manager was sympathetic and tried to help. He said he would do all he can to get my old range back, pick up the merchandise, and give me a refund. But nothing is actually happening. Sears is not being cooperative; perhaps is it because it is a weekend. A 3rd-party satisfaction company is involved and they are trying to help. But Sears is not acting on this.
I expect Sears to take this stuff back, and refund me. If they can't return my original range in it's original condition, I guess I'll have to live with that (or file a lawsuit). Seriously, I just want this to be over.
This company has no customer service. Husband ordered 2 parts for our oven on Sat March 19 2016. After he placed the order we found a Oven that cost less then the parts for the oven we were goign to fix. We called to cancel our order. Everytime we tried they said they could not take our call. I called today March 21 to cancel. The rude lady on the phone said I could not cancel it was in process . I said well then send me a return label. THEY WANTED TO CHARGE ME FOR A RETURN LABEL. This place is way over priced. DO NOT buy any parts from them. The customer service is HORRIBLE! I can buy a new oven for the price of a part..
May 19th, 2016, drove 30 miles, one way, to the Sears store in Montgomery,Al to replace a craftsman 1/2" drive ratchet that quit working. Store refused to replace, stated that I would have to take the tool to Birmingham, Al. which is 130 miles from my home. What happened to Sears customer service. This tool was purchased with a nation wide advertised "lifetime" replacement warranty, and now the Sears store in Montgomery,Al. is refusing to honor that warranty. I guess I am stuck with a broke tool, or I have drive 260 miles with gas at $2.09 a gallon to replace a $30.00 ratchet.
On December 12, 2015 sears came to my home to service by allegedly cleaning my area rug, at the cost of 135.00. The technician did not properly clean my area rug and left it with dirty brown rings all over it.
I have been corresponding with various sears management and to no avail the problem has not been handled. I am requesting a refund and would like to be re-imbursed for the funds that I will be putting out to correct the issue created by your agent...
'Dear sir.. 'I have decide to purchase a new mower but not from Sears.. ( AFTER 35 YEARS AS A SEARS CUSTOMER )--'I'm 76 years old and I don't like to play games .. 'They tight the Drive Control cable so tight -I couldn't -even pull the handle.. it is not working the grass catcher is linking the muffler is gone.. I'd only used the mower 7 times.. and all the problems?? The Sears worker in Livingston mall ..a very nice person . had told me that! this mower was a return .. he told me please keep it between us..I cant go back and ford 35 miles loading the mower in my small car ..either send someone to pick the more from my home.. have it fixed or replaced .. or please just forget about am 76 years old .. a person with decency pride and honesty.. so ....
But I would like to thank you for trying to resolve this issue.. you are the only one who have sown respect and willingness to help.. some others have being disrespectfully to me .. but I'll let it go..
Thanks again.. very sincere George Kollias.
In a message dated 4/20/2016 12:56:18 P.M. Eastern Daylight Time, [email protected] writes:
Mr. Kollias,
First problem with Sears: Bought a $2500 dollar oven from Sears, and my son broke the glass oven door panel. The handle became loose and when he tightened it the glass shattered. I called the service center and asked if I could bring it into their repair service center in Lakewood California. They said yes. Brought it over there and they said NO they could not do it. Called Sears main number again and asked if their Service Center repairs oven doors. They said YES. i asked if I leave the door there they can have it repaired and pick it up later they s aid yes. The main Sears repair service said YES. Then they gave me the Lakewood phone number and I called them directly and they said NO. The only way to get repairs is to have a service call to your home. So now you have to pay Sears for a home service call plus the repair. You have no choice so don't buy items from Sears that they might have to repair.
Second Problem: Having trouble with our home HVAC system. Called Sears for an evaluation of this unit. They said it would be 69.00 dollars. They can out, climbed on the roof, took a picture of the firebox and said it was defective. Their service representative said he could make an appointment for someone to come out and give us a price on a new unit. This took approximately 20 minutes for him to make the contract with sears. Then I gave him my credit card, waited another 20 minutes and finally went out to the Sears truck and said what is the problem. He said his credit card machine was not working. I told him to see my son when he got it to work. I left and he could not get it to work. Then 1.5 months later I got a bill from Sears for $170. dollars instead of $69. The only way you can dispute a charge with Sears is through a certified letter they do not take disputes over the phone.
Third problem: My son had his brakes repaired at Sears. They broke the lug nut and refused to repair it. Had to pay another company $70 to repair it.
Paid 35K for siding in 2003 was told we had a lifetime warranty, trim began to peel in 10 years, salesman came out to examine and stated the trim was defective and Sears would replace it for only $4300.00 the warranty does not cover trim. Come to find out the warranty does not cover anything. Don't waste your money on Sears siding.
Harry, Pollok, TX
The new Sears? 4/05/16
To anyone considering what was ONCE a well respected Sears appliance company.
My wife and I purchased what was recommended to us by a Sears salesman as a top of the line Sears quality dishwasher.
On 3/11/14 we purchased this brand new Sears Kitchen Aid dish washer direct from Sears at a total cost of $1662.92, which included an optional 5 years sears warranty.
Within a year we had to call sears as although it was installed professionally it stopped cleaning dishes properly.
We had a Sears repairman come out to check the washer his conclusion was the drain hose was not working properly, he repaired and reinstalled. We were grateful.
Six months later the same problem occurred again with this sears dishwasher, it stopped cleaning unless it was in the heavy duty wash cycle, plus the door no longer seamed attached as when opening if fell where it once had a spring.
We again scheduled a sears tech to follow up.
When removed to our dismay, it appeared that the dishwasher had an upper internal leak, this leak obviously started when last reinstalled as the complete steel frame, and steel springs which once held the door had completely rusted and disintegrated, the wood floor also had severe wood rot complete with mold spores everywhere.
The sear's repair man noted all this damage, then told us he had to go to the van to get all the necessary parts, 50 minutes later he returned with a message from his boss that our warranty had expired, when I said it was for 5 years, he embarrassingly said we were obligated to call once a year to check this new Sears kitchen Aid dishwasher.
My wife informed him a Sears rep had worked on it 5 months prior, this second sears repairman said he was just the messenger and had 9 other appointments and had to leave.
When I asked this Sears repairman his name he said he did not have to provide this information, but gave me instead his tech number which is 0923714 “whatever this mean” and a bill for $1,392.34 in case we wished it repaired with a verbal option to “simply” buy a new one.
How many folks remember common courtesy with Sears products?
Welcome to 2016, where Sears appliances and their once mighty reputation of integrity has been replaced with profits and dishonesty over customer satisfaction.
Kirk Giordano.
I called Sears to have an appliance tech come out to house to look at my oven. When I called, the female rep told me a way to save money would be to purchase a warranty with a one time price. Ok, I said. Big mistake. I paid the one time price, using my wife's credit card. They failed to mention to me the monthly fee. When the tech came out, he charged me again for some other addtional fee. He said there was nothing wrong with my wife's oven. She begs to differ. Cooking a turkey is one thing, but when you are cooking cakes, it must be accurate in oven temps. My wife is so mad. Anyway, I just took it on the chin. Then one day, I am looking at my wife's credit card statement. I notice all these extra charges for the last three months from Sears. I called them up. and asked what were the charges? They informed me that it was my $39.00 monthly fee for warranty. So, I asked to be canceled. Oh, now that is an additional $79.00 fee. I felt like I was on "Green Acres" talking to Mr. Haney. These people are rip-offs. They know it. Maybe there is connection to the rise and fall of Sears, and this type of behavoir from them.
on saturday january 9th,2016 went to sears.com to look for shoes. saught that lifetripe shoes were on sale for $29.00, i immeidiatly tried to place an order for two pairs, one in black the other one in navy blue size 6 1/2 wide but every time i tried to place an order the site would give me a price of 59.99 . after triying this for a couple of times i decited to call and place the order thru customer service. spoke to Denise who tried to be very helpful by offering another shoe sold by sears, she and I tried to figure out what the problem was, we tried ordering a different sizes and width, to no vail,we were unsuccessful, she stated that she was unable to honor the asvetisment price because the shoes were being sold by another company (lifestride) thru sears and advertise thru sears. I was very upset and tried every way I new how to express my frustation and demanded sears to honor what was being advertise. she stated that she would have someone call me back with an answer within one hour. no call was received on saturday evening, what i received was and e-mail from customer service that really annoyed me because it read "I came across this Lifestride Women's Star Black Pump - Clothing, Shoes & Jewelry - Shoes - Women's Shoes - Women's Heels & Pumps at sears.com and I thought you might be interested"Check it out... no phone call was received on sunday, monday,tuesday or wednesday. on wednesday evening i call sears once again and demanded to speak to a manager after being place on hold for about twenty minutes i was able to speak to nate #533638 who wouldn't give me his last name just his id #, i explain why i was calling and he tried to tell me that the price was for a limited time only witch is not true becasue i saw the shoes being adverstise everyday and also the advertisement said "sale ends on january 30th,2016. then he tried to tell me that price was for an specific size of shoes, not true either because Denise and I tried to order different size of shoes on saturday. he was not helpfull either infact he got nasty after realizing that i have done my research and tried averything. i asked him to please send me an e-mail denying to honor the advertisement price of $29.99 for those shoes, he claim he couldn't do that unless i place an order. I then asked him to please provide a name and phone number of someone that could help me or have someone call me. he said he couldn't do that eigther. the shoes are still being advertise on the web for the price of $29.99 till january 30th, 2016. this is realy very bad bussiness, i never have encounter anything like this before with any other store.. very disopinted and frustated, this is false advertisement to lure people into their website. unfortunally after speaking to other people this is a concurrent stragedy that is used all of the time. this kind of thing is i unaccetable and yes I still would like sears to honor the proce of 29.99 for the lifestride shoes that they are advertising.
Thank you,
Mrs. Rosa Santiago
I bought a Whirlpool dishwasher 8 months ago,it has since had 8 service repair appointments. (Finally breaking for good December 5th) 5 to fix it and 3 they had the wrong parts. I have spent hundreds of hours on the phone being shuffled between departments to no avail. On Decemvber 22nd they finally agreed to replacing the dishwasher. On January 7th they finally called to let me know they cannot deliver and install the dishwasher until January 27th. I have begged for help as it will be almost two months before they replace it and they say they only have one company in this area who does installs for Sears,if I use anyone else my warranty is Void. I have spent countless hours trying to get someone to intervene including department managers and the local store manager to no avail. Dueing the course of this adventure I have been treated rudely,hung up on and soent hours on the phone with no resolution. Sears is on a downward sprial avoid them at ALL costs!!!!!
Unbelievably horrible Sears warranty product and service experience! After less than a year my range had a problem covered under my purchased Sears protection agreement. A service person came, assessed the problem, ordered the parts required for the repair and scheduled a followup in-home appointment to install the ordered parts. That was Sept 22 2015. I received follow up messages that the part was back ordered and a long time passed with continued push back on the part availability date. The part was the front control panel. So much time passed that at one point the repair scheduling people told me that under my warranty/protection agreement I qualified to have my range replaced.
I agreed to pursue it since it wasn't clear when the ordered part would arrive. I subsequently received word that they would reimburse me $1500 toward the replacement range. The problem was that replacing my range would cost $3000. They argued that the $1500 could buy a range with the same specs (WRONG). The problem was that I purchased both a Kenmore Elite slide-in gas range as well as a MATCHING Kenmore Elite convection microwave. The replacement range would OBVIOUSLY need to match the microwave and there is only one model that works and it costs $3000. I spent an enormous amount of time in endless and frustrating conversations with the warranty folks.
I finally gave up and said "JUST FIX THE RANGE". Today ( DEC 23 ) I received a call from the repair folks stating that they would not be able to complete the repair because the part is now unavailable. They told me I had to call the replacement folks again. Long story short is that they told me the most they can reimburse me is $1500 and they stubbornly would not budge. I am handcuffed!!! I paid for the Sears protection plan, my range needs to be repaired for a covered repair, they can't repair it AND they expect me to shell out $1500 of my own money to get the replacement that is also covered under the plan. I call this the WORST WARRANTY AND PROTECTION PLAN IN HISTORY!!!
STAY AWAY FROM SEARS AND THEIR PROTECTION PLANS. THEY ARE HORRIBLE, DISHONEST CHEATS. Tomorrow I'd like to call a lawyer to demand replacement and compensation for the enormous amount of time I've had to spend and the grief they've put me through.
I ordered a $1700 Samsung range from Sears online Nov 17th paid for in full was told it would be delived by Dec 4th. I called delivery and was told it was not released. I have called customer service and was on hold for 72 mins was not given an answer. It took me days and hours on the phone to get someone who spoke english and was in the US she claimed it was fixed and gave me a delivery date. stayed home all day no Sears. I have called over 35 people at sears and still have no idea if I will ever see the stove. Sears is the worst company and I hope everyone who reads this will never shop at Sears again
Sears is a complete rip off. Ordered GE oven and Whirlpool above range microwave. Shipping and delivery clearly states that deliverer is to connect new appliances and remove all packaging and take with them. Delivery guy drops appliances off in kitchen and says he cannot install oven or microwave to call customer service??
he leaves and i am on hold for one hour. Rep states he will send delivery guy back to remove trash and boxes and he will install oven but Sears does not install microwaves???? Thats not what the agreement stated. So rep says they can connect me to a contractor company that will install microwave for an additional $149.99.....so my sale price of $169.00 for the microwave is now no sale at all. Cost us $320.00 and my husband installed oven and removed all the trash himself...
Thanks Sears, Your company Sucks and i will tell all of my family and friends and everyone on social media how awful and deceiving your company is. So horrible. Worst experience i ever had ordering major appliances. I have never written a rip off report in my life about a company. Sears is the Worst! Take my advice, if you are going to spend $800.00, go spend it somewhere other than Sears....
Sears is the most deceitful, lying company i have ever dealt with. Nothing but aggravation and more money out of my pocket to make sure my kitchen is ready for the holidays. I was so excited for the holidays and now Sears has just made me sorry i ever called them. Took all the joy out of the experience.
Now i just wait from tomorrow thru Sunday for a call from a contractor to install my microwave above my oven. Really????? Unbelieveable. I hope Sears goes out of business soon, because they Suck. So many other companies take pride in pleasing their customers so they come back, Sears is not one of those companies.
Dear Nora, On 11-16-2015 I went into the store and asked to speak to the store manager regarding 2 defective beds and being overcharged on that purchase made from that store in Oct. 2014. (I did contact the store via phone call prior to this date about the defective mattresses (sagging/collapsing) and was emailed a letter detailing the requirements and pictures necessary to file a claim). I was informed the store manager was out that day and I ended up speaking to Michael Skibinski from the electronics dept. I told him of my problem with the mattresses, being unable to file a claim and the overcharge. He asked why I waited 13 months to bring up the overcharge issue with the store. I informed him I have many health problems and I went into the store after being at another store that referred me to that specific store because they had the model of bed I was interested in. I made it very clear I was feeling very ill that day and just wanted to try the mattress, purchase it and go home to take my medication. We ended up going to the mattress dept since he said he didn't understand the codes, he didn't explain what codes he was referring to, and speak with the salesperson for that dept. On the way to the dept he was looking at a printout of the purchase information I was able to print from the website as well as my receipt and said that something was very wrong since the amounts shown would have been well over $2k instead of the $1104.86 shown. Upon contacting the mattress salespeson she said she just started and didn't really know anything about the dept yet. He went to a register and was looking up information. I did show him 2 pictures of the tags of both mattresses to show that I had purchased the exact same set. He said they were meaningless and did not include any model number. I read some of the information on the bedding prior to taking the pictures and I understood it to show the model number but he refused to listen to me. Things from that point just went horribly wrong for me and I could tell from his body language and the way he spoke to me that he didn't want to waste any more of him time on me. He rudely stated that I wasn't overcharged and even if I was there wasn't anything that could be done since I waited too long to bring it to their attention. He walked away from me and spoke quietly to the salesperson then came back and said I had purchased 2 different beds. When I told him I did not he kept changing information as to why there was a price difference. The things he made up were that I purchase 2 different beds, 2 different foundation, then lastly that the cushion design of the beds were different causing the price difference. I continually told him I was very specific with the salesman at the time of my purchase that the price of $480 was for the set, mattress and foundation, and that I wanted 2 of "this" bed as I sat on it so there should have not been any misunderstanding and if there was I shouldn't have been overcharged due to his error. Michael then went back to the register and harshly stated there was no discrepancy and if so NOTHING could be done. I refused to accept that and told him so. He said he would send the information to headquarters (I am not positive on where it was going) and that it would take 10 business hours for me to get a reply from them via telephone. I wasn't able to see what he was typing and he didn't give a print out for my records. Upon finishing he said that was all he could do. At this point I was extremely upset and angry. Not once during the incident did I yell or curse or make any scene. I was very firm in that I was overcharged and not happy with the service I received. Michael said he was done. At that point I was very angry and went to 3 men speaking to the sales person about mattresses and told them of my experience with Michael, the defective mattresses and the different stories told to me about why the price difference/overcharge. I told them 3 things: 1. Do not buy Sealy. To check reviews of their mattresses of all price ranges as they had very negative comments with the same problem I had. 2. Prior to purchasing any mattress go online and look up reviews on the mattress so they wouldn't end up in the situation I was in. 3. Not to purchase anything from Sears and I briefly told them of my experience in attempting to get help with the mattresses, being overcharged and Michael refusing to help me (and in that order). I was across the mattress dept from Michael and at this point he yelled at me from across the dept I needed to leave the store. I said "no I don't, I haven't done anything wrong!". He again yelled at me to leave and again I said no because I had done nothing wrong. He stated I was harassing the customers. I asked the gentlemen if they felt harassed by me in any way and was told "no". One man stated they hadn't planned on purchasing anything anyways because they (mattresses) were too expensive. At this point Michael stated if I did't leave he would call the police to remove me from the store. I kept telling him I wasn't finished because I had other things I needed to do. I left that dept and chose not to buy the shirt and jeans my son needed. I did stop at the jewelry area because there was a sale and I wanted earrings. Meanwhile, I'm guessing he was a security guy, was stalking me. The sales lady kindly told me if I minded waiting because she was helping other customers and I had no problem. I walked around to the other side of the case where she said the earrings were and I saw a display of cubic Zirconia earrings on sale for $7.99. At this time I saw the stalker walk to the sales woman and whisper something to her. From that point she stayed on the other side of the counter. Three officers showed up and told me to leave the store. I informed officer B. Campbell #0490, Redmond PD, that I wanted to talk to sales woman about those earrings. He said I was no longer wanted in the store and needed to leave or I would be arrested. I was outraged by this and joked to officer Campbell about needing 3 officers for me....who did nothing wrong and wanting to see the earrings. (Mine were lost in a surgery I had on Oct 23rd in Tacoma, WA. and even though they were cheap they looked nice in the picture and I wanted another pair since I had none). He said I had to leave and I asked again if I could just get the earrings and was told no. I asked if I could speak with the sales woman about the earrings & was told NO. I then asked the officer if he could ask the woman if those specific earrings were on sale at that price at other stores. She looked at the display picture, paused and just said yes. I made a comment, which I don't recall at this time to offficer Campbell, and he said I could file a complaint with the store. During this whole situation I wasn't sure about Michael's name so I asked for it. Staker guy said he wasn't giving me the name. I asked how was I supposed to file a complaint when I didn't have the guys name. He stated Michael. I asked for a last name and he said NO. With a common name like Michael I wasn't likely to get much help so I said to at least give me his last initial. Again stalker guy said NO. I looked at officer Campbell and made a comment about how to file a complaint on "Michael" alone. I then asked stalker what dept he worked in and he hesitated but said electronics. I was walked out of the store & told I was banned, YES~BANNED for a year. If I came back within that time I would be arrested. I was treated like a criminal and I'm very sure portrayed as one from other customers for...."asking for help in that transaction & any help I could get in replacing the mattresses". I have no clue what "stalker" told her but she looked "terrified" of me. During this whole time I never made a scene. Michael is the one who yelled at me to leave. When I'm TOLD to leave and I have done nothing wrong I refused just to make a point. I wasn't going to be bullied by this pathetic excuse of an salesman/manager in telling me what to do. I didn't steal anything, never had in my entire life, I didn't go ballistic, I didn't attack anyone, didn't have any weapons, I have no criminal record and have worked in law enforcement and the state corrections dept. from the time I was 20 till I was 37. For some reason all my purchases have been deleted from the Sears website but along with purchasing 2 bed sets, I also purchased mattress protectors, bedding, curtains, bath set, along with clothing, shoes, etc. I was loyal because prior to going to Redmond I was always treated as a valued customer at my local Sears. Living on SSD is hard but I was able to make these purchases and chose your store and this is how I'm treated?!?!?! I have filed a complaint regarding the mattresses with the Attorney General as well as Sears since I bought the mattresses at your store. I have disc disease on my spine so I need a better bed but if the bed is too hard it makes my back hurt very much. I live on $1236 a month and am on SSD because I have been sick since 2012. It may not seem a lot to you but every little bit of money I have I try to save. As a prior loyal customer of Sears I ask that something be done to rectify this matter. BTW....I went to the Sears in Federal Way and NO earrings so not only was I treated like a felon, had the jewelry sales woman looking terrified of me I was also lied to. I spoke with the manager at our Sears and he was appalled at the treatment I received at that store and it felt good knowing he was kind and believed in customer service. He gave me the number for the National Customer Relations office 800-549-4505. I called that number and was told they couldn't help me but gave me your email address, Anne Hand's email email along with Michaels last name. I'd also like to file a complaint on stalker (I think his name is Chris Medeins) for slandering me when he went solely by what lies Michael said about me and spread it to other employees, especially the sales woman at the jewelry counter. I want the trespass order terminated as I did nothing wrong other than upset a very unethical and discriminatory assistant manager. If this is the type of managers your stores opt to employee I will pass the information along about Sears employees. The Redmond Police case # is 15-022488. I again ask that you rectify this matter & take actions against Michael for the needless treatment I received from him. Please contact me so I may speak with someone in person.
I purchased all new appliances in December of 2014. The washer needs to have the drum replaced because of unusually loud noise when on rinse cycle. I have had parts here since September and they say it cant be fixed till I hire a mover to remove the machine out of the congested area. I don't feel I should pay for someone to move it since its less than a year old. The repairmen have been out three times and they refuse to fix it or move it themselves. What can you do to to help me get the washer fixed? Thank you
I have a
threadmill that is 8 years old and stoped working, I suspected the
control board when out, but didn't want to order one without someone to
verify that it was in fact a bad board and not something else. The only
repair service I could find was Sears, Threadmill repair. I made an
appointment and was told at the time of the appointment it would cost
$96.00 just to do an estimate, if I let them repair the threadmill the
cost of the estimate would be deducted from the final bill. So the
repairman comes out, and verifies the board is bad..... The he estimates
the cost of repair will be $420.00 before taxes, now get this the
threadmil only cost $499.00. But more important the board can be
purchased on line for $140.00. Sears $180.00 and $220 for labor. I tell
the guy he must be kidding, he says no that is what Sears charges... So
I reluctly pay the $96.00 and the the guy to take a hike. I ordered
the board on line an installed it in 30 minutes. It is a plug an dplay
board, and all you have to do is to make sure the wires are place in the
same sockets on the new board. Ok, I agreed to pay $96 .00 for an
estimate, but come on $220.00 for a 30 minute repair? and at the same
time the inflate the cost of the board. What a ripoff. Factually, if the
labor was reasonable, I would have let Sears repair it, as while I
learned it was an easy fix, I initally had my doubts about my ability
to fix it because of the wires, and the calabration test.
Today while at Sears, I purchased some clothes for my niece and nephew. As part of my "Rewards" for spending so much, I was given 5 coupons. One of the coupons was for %40 off footwear.
As a semi-disabled person (I refuse to give up and be called disabled) I was thrilled at the thought of getting some new footwear which I so badly need.
After reading my coupon and confirming with my sister, I decided on a pair of DIE-HARD brand boots that would help support my ankle....this took about 1 hour and a half because I was trying to find a brand that was not "Excluded" on my coupon, then the right size.
SEARS REFUSED TO HONOR THE COUPON THAT THEY GAVE ME JUST OVER AN HOUR EARLIER.
I spoke with multiple managers or leads including "Rosa" and "Ben" who both could not give me a clear answer. Ben stated that because the coupon said "Timberland Work Boot", that maybe ALL "Work boots" were included in the exclusion....still never a "fore sure" answer....
After spending 3 hours trying to resolve this, my body could no longer handle it and I had to "give up" without my boots. Ben told me my coupon was "useless" and I left with such high blood pressure I had to relax for an hour before leaving for fear that I may have a heart attack or stroke while driving.
I have no problem with the boots being excluded but THIS SHOULD HAVE BEEN CLEARLY STATED ON THE COUPON...I would NOT have wasted my health and time had I known that they would not honor their printed offers and commitments.
This is deceptive and should NOT be tolerated.
What a ripoff! Got a letter (attached) and called in to renew. After almost everything was done, I asked what items were coverred. The person on the other side verified my current coverage (the one I bought when I originally bought the item from the local Sears store) and went through the new coverred items, which sounded great! Then, I asked if the specific model of the product I purchased was coverred (I had heard somwhere that, Sears stopped coverring that model). To my surprise, the person said "No". Here, we had almost completed the renewal and charged my creditcard only to find out that the item was not coverred. I asked what would have happened if I did not call and simply put my information on the attached form and sent back (using the attached envelope). The reply was, "you would get a refund". I asked when, and the reply was that, the person answerring did not know. PLEASE AVOID THIS SCAM AT ALL COST.
I was having problems with my refrigerator that I had purchased from Sears. I called them to get a repair person in. I was told I had to have an insurance plan in place to get services. They charged me $293.17, for a "Service Smart" Home Protection Agreement. I paid for this with an LL Bean Visa card on May 13, 2015.
An appointment was established and a repair man came to the house. He took my refrigerator apart. He said there was nothing wrong with the cooling system. From over his shoulder, I could see frost on the cooling grills.He said the problem was the fan had died. He removed the fan to take it to get the proper and exact replacement fan. He said, I'd be contacted by the company to establish another appointment to install the replacement fan.
I got a phone call but it was a message on my cell phone voicemail. It said that they could not find a replacement fan and therefore my whole refrigerator was not good. They said I was being given a $500.00, credit toward a new refrigerator at Sears and that I had 30 days (until August 20th, 2015,) in which to purchase my new refrigerator from Sears or lose this offering.
I believe that this company is, yet another, Third Party type provider. I believe there never was any intention to repair my refrigerator but was a method to get me to buy (1) a repair agreement, and (2) a new refrigerator (starting at $2,500.) I believe they took my fan intentionally, so I could not get my refrigerator fixed elsewhere. The broken refrigerator was purchased at Sears only about five years ago.
I am out my $293.17, and I am out my refrigerator. I did not have the $2500.00, to replace my refrigerator with a new refrigerator from Sears. Sears is not to be trusted any more. They have become scam artists.
I got to the optical at 5:40 for my 5:45 pm appointment, the girl on the front desk was nice, I can't lie, she was professional and very nice. I filled up the papers and she informed me that I had a $40.00 copayment with my insurance (eyemed) I was kinda skeptical but well, we have copayments everywhere so I paid. While waiting for them to take me in I was checking out the frames, what a horrible assortment, they had nothing worth a penny, only a small selection of Vogue really pricey for the brand and quality, but well, I just needed a prescription. The young lady took me in and started the pretesting, regular refraction and ocular pressure, she had me wait for the doctor inside of the exam room. I am not lying if I say I waited for an hour while the Dr. was on the next room screaming at an insurance company about his tax id and some other things, I was like well, I'm here already and I can't waste more working hours doing this, so I waited. Dr came in like an hour later, apologize for the inconvenience and after checking my eye and saying it looked healthy he said he needed to do a visual field, and that I had to pay $60.00 for it because the had to dilate my eye and it wasn't covered by the insurance, funny part there were little signs all over the place stating that for $30.00 you could have a visual field done, and he wanted me to pay double the price... Don't even think he took his time, after he checked my eye he through a few lenses really quick and gave me a prescription. This took about 15 minutes for the whole Dr. examination (supposedly comprehensive). So I went home after almost 2 hrs even though I was the only patient there. I did some research online and decided to take my RX to lenscrafters, which was such a different experience, I got a pair of COACH frames for $2.00 after my insurance and a $50.00 coupon the optician gave me as a new patient, eyeglasses were done in an hour, as soon as I put them on I noticed the prescription wasn't right, I was still seen blurry, they check the lenses and the rx on them was the same one the dr gave me. Well, they had to redo the exam this time off course out of my pocket because they used my eligibility in their phony place. When they checked there was no $40.00 copayment for glasses with my insurance. So basically they stole $40.00 out of my pocket, gave me a I-DONT-GIVE-A-**** prescription and I had to pay $100.00 to get a REAL COMPREHENSIVE EXAM. When I went to the drs office for my $40.00. no because of the money but because of the scam, the sweet lady on the front office was really ashamed and tried to do her best, I did not scream or even though I had the chance to speak the truth because a customer asked me how did I liked the place I didn't say a word. But yes, I feel like this optical stole my money ($140.00 for the non existent compayment plus the $100.00 I had to pay out of pocket for a real RX) and my time and the dr said he will be able to send a check to reimburse me for his mistake even though I paid cash. Worst experience ever, just FYI Lenscarfters won my loyalty and everytime I have the oportunity I will make sure non of my friends will visit the Sears optical on coral way and 37th ave.
About four years ago I bought a Sears Kenmore Top-loading washer Model # 110.26002011 and dryer set. The dryer has been great but the washer is the worst home appliance I have ever bought from Sears. Originally I bought a two year warranty from them, and it was a good thing I did, because almost immediately I noticed my gardening clothes which had mud on them sometimes came out with the same clumps of mud on them after the washing cycle was done. I called Sears numerous times and they've sent out their warrantly repair persons and they've found nothing wrong with it. After the two year warranty was up, I renewed it again for another two years. The washer washes lousy. My clothes non-gardening clothes looks dingy and when I've resorted to hand washing on the washboard, so much dirty water comes out of my lightly used clothes. My second two-year warranty has expired and I'm not renewing it, nor will I ever purchase another Kenmore product from them again. My parents always bought Kenmore everyting from them so I followed suit, but this last experience with their product and warranty was the deal-breaker. It turns out that in order for my washer to be deemed a "lemon", the repair personnel have to not only come out four times in one year, but they have to replace four parts that same year. One time repair person came out, he ordered a whole new washer drum. However the next repair person that came out said it was not neeeded and did not know why the previous person ordered it, so he took it back with him. No repair person knows why this machine washes so shitty, but it is apparent by Sear's repair/parts website that this model washer has numerous problems: http://www.searspartsdirect.com/partsdirect/part-model/Kenmore-Parts/Washer-Parts/Repair-Maintenance/Questions-Answers/Model-11026002011/0582/?mmlLandingSearch=11026002011&page=5&diagramPageId=&documentId=&modelNumber=11026002011.
This model very poorly designed and Sears is not taking responsibilty. I tried to get Sears to give me credit for a new washer and all the supervisors I've spoken to say, "It is out of my hands".
I grew up on Sears/Kenmore appliances in my parents home and when I bought my new home my parents furnished my home with numerous Kenmore products, but I will discourage my adult kids from doing so now that they are building their own lives and furnishing their homes.
I am viserally disgusted with the way this washer washes because it just makes woooshing noises but when I open it, the water doesn't even have one ripple in it. The water doesn't move nor does the machine wash. In actuallity, I'm sure my clothes just come out wet but not clean, I know because when I put them from the washer to the washboard, all kinds of dirty water runs off.
I took a Kenmore vacuum in to my local Sears store for a warranty repair Aug 28, 2015. approximately three weeks later I got a call telling me the vacuum was out of warranty. The woman who was calling herself Joan from service repair tried to tell me I bought the vacuum Sept 1, 2013. Despite my many attempts tp prove to Joan and Sears that I have the receipt for the vacuum dshowing the date of purchase to be Nov 10, 2014 both insisted their records showed Sept 1, 2013 and I would have to pay $173 to get my vacuum back.
After two days of calling and five conversations with Joan I almost had her on my side until she screwed up and tried to fabricate another lie that I immediately blew out of the water. She tried to tell me the vacuum bought in 2013 was a second vacuum that I brought in for repairs. She also told me she found the one I bought in 2024 and it was under warranty like I said.When I told her the second vacuum that I bought from them 7 yrs ago was still in my shop and I am looking at it as we speak, Joan reverted back to the originsl scam.
Despite sending photos of the receipt for my vacuum Noone at Sears wants to be straight with me. Since this is not the first attempt to scam us it's time to take this scam to the Attorney General and the Federal Trade Commission and have Sears investigated for fraud and deseptive business practices. With all of the victims speaking out now it shouldn't be long before Sears gets sued. Even their employees will tell you not to buy their fraudulent warranties. I cancelled my credit card and I will never set foot in their stores or affiliated stores ever again.