My corporation paid all payments to Seacoast Bank on a credit line as timely as possible over a period of almost Four years (Seacoast Bank sometimes causes lateness by mailing their statements very late). With no courtesy call, a $ 150 charge was added. When I called, Seacoast Bank refused to specify on the statement that the payment was of principal, and not a fee.
A new account representative appeared on the statement. He never made a courtesy call to me. Instead, he tried to contact me without checking bank records as to my updated contact information. When I finally contacted him, I was met with threats and ultimatims of legal action if I did not either agree to increase what had been an approximate $ 220 monthly payment by Three times to $ 757, or pay $ 39,000 immediately.
I was ordered in order to avoid legal action to appear in the bank at 10:00 AM the next morning. When I asked to delay the meeting so that I could bring an attorney, that request was refused. It took me (7) hours to locate someone else to assist within the inefficient Seacoast Bank call center system. A Vice President presented no alternatives.
The next day, rather than discussing alternatives with a customer whose behavior has been excellent, I received a demand letter to pay $ 39,000 in full immediately. That letter contained a new $ 300 annual fee which is both a double-charge & overcharge. The bank Vice President claimed that $ 150 was because the bank had misapplied the payment, and the other $ 150 was charged because he was going back (18) months to charge me a 2018 annual fee.
Seacoast Bank Reviews
My corporation paid all payments to Seacoast Bank on a credit line as timely as possible over a period of almost Four years (Seacoast Bank sometimes causes lateness by mailing their statements very late). With no courtesy call, a $ 150 charge was added. When I called, Seacoast Bank refused to specify on the statement that the payment was of principal, and not a fee.
A new account representative appeared on the statement. He never made a courtesy call to me. Instead, he tried to contact me without checking bank records as to my updated contact information. When I finally contacted him, I was met with threats and ultimatims of legal action if I did not either agree to increase what had been an approximate $ 220 monthly payment by Three times to $ 757, or pay $ 39,000 immediately.
I was ordered in order to avoid legal action to appear in the bank at 10:00 AM the next morning. When I asked to delay the meeting so that I could bring an attorney, that request was refused. It took me (7) hours to locate someone else to assist within the inefficient Seacoast Bank call center system. A Vice President presented no alternatives.
The next day, rather than discussing alternatives with a customer whose behavior has been excellent, I received a demand letter to pay $ 39,000 in full immediately. That letter contained a new $ 300 annual fee which is both a double-charge & overcharge. The bank Vice President claimed that $ 150 was because the bank had misapplied the payment, and the other $ 150 was charged because he was going back (18) months to charge me a 2018 annual fee.