In January of 2023, I contacted Scribd to ask the amount of my next year's annual subscription. A support representative assured me that my coming rate would be $47.99. Soon after, however, my bank account was charged a price more than double that rate. Many messages were exchanged through their support ticket system. They said they could not allow me access at the lower quoted rate. When I asked for phone and mailing address information for the company, they cancelled my subscription entirely. I have a screenshot of the quoted price from a scribd customer support person.
I am not as tech-savvy as I wish was, but enough to find out certain things. I used Scribd for the first 30 days free, then paid two months. I then cancelled my subscription on April 17th when I was notified, what I thought was cancelled but it wasn't. I was charged again and realized it on April 21st. I didn't need to continue, got all I need from them.
They are very hard to get a hold of via email, no way to contact them email or phone I didn't want to write a letter because it would take to long. So I went to "Trustpilot" dot com and wrote a review. They saw that right away and responded with contact us via email. So I did and it went nowhere, they wouldn't answer me about my refund and it was on autopilot with a response of "contact us" very annoying. It did this several times.
So I had to keep on updating through "trust pilot" I am done with that. Nothing pisses me off more than going in circles with a conversation and people acting stupid refusing to answer my question. They stole my $8.99. I know it might not seem like much, but ever since this virus bs started, theft from the corporations, bankers and online business theft has been on the rise. From Amazon to Etsy, Go Bank, Ali Express. I will be writing all my theft experiences, in the last two months, I must have had about 500 plus stolen from me.
Scribd, Inc. Reviews
In January of 2023, I contacted Scribd to ask the amount of my next year's annual subscription. A support representative assured me that my coming rate would be $47.99. Soon after, however, my bank account was charged a price more than double that rate. Many messages were exchanged through their support ticket system. They said they could not allow me access at the lower quoted rate. When I asked for phone and mailing address information for the company, they cancelled my subscription entirely. I have a screenshot of the quoted price from a scribd customer support person.
I am not as tech-savvy as I wish was, but enough to find out certain things. I used Scribd for the first 30 days free, then paid two months. I then cancelled my subscription on April 17th when I was notified, what I thought was cancelled but it wasn't. I was charged again and realized it on April 21st. I didn't need to continue, got all I need from them.
They are very hard to get a hold of via email, no way to contact them email or phone I didn't want to write a letter because it would take to long. So I went to "Trustpilot" dot com and wrote a review. They saw that right away and responded with contact us via email. So I did and it went nowhere, they wouldn't answer me about my refund and it was on autopilot with a response of "contact us" very annoying. It did this several times.
So I had to keep on updating through "trust pilot" I am done with that. Nothing pisses me off more than going in circles with a conversation and people acting stupid refusing to answer my question. They stole my $8.99. I know it might not seem like much, but ever since this virus bs started, theft from the corporations, bankers and online business theft has been on the rise. From Amazon to Etsy, Go Bank, Ali Express. I will be writing all my theft experiences, in the last two months, I must have had about 500 plus stolen from me.
I never sign up for automatic payments!
So somehow, Scribd misled me or tricked me into an automatic payment scheme.
BEWARE of this kind of trickery!
AVOID this company!