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report scam| Country | United States |
| State | Florida |
| City | Delray Beach |
| Address | 2102 S Federal Hwy A |
| Phone | 1 561-935-4210 |
| Website | https://www.schumacherchryslerdodgejeepramofdelraybeach.com/ |
Schumacher Chrysler Dodge Jeep Ram of Delray Reviews
Finance 2015 Ford Escape 1.6VL. June of 2019 put down 5K on a fleet vehicle. That was pre-owned the vehicle was in a prior accident. When it came to financing the Sales price 25,562.48-5,055.52 finance charge the dollar amount credit will cost you. Amount Financed 15,506.96. Total payment 20,582.48. Annual Percentage Rate 9.64 which not based on credit it was based on competition. November 2nd vehicle was towed to Schumacher for repairs.
There is a warranty but not explained on wear and tear parts. The Service Repair Advisor had called and said the battery is dead in order to find out what is wrong with our vehicle it would cost us. 265.00 for a battery that is with parts and labor. Then I get a call back from Service Dept David Adams it is going to cost 977.80 for hoses that lead up to the coolant that keeps the car from overheating. Heater hoses RO#1323340. When we financed the vehicle we bought the warranty. This is a major job not covered in the warranty. The Itemized of amount finance other charges (seller must idenify who is pad and described purpose) Service Contract 2064.00 for Premier Package Pre Owned pay 100.00 deductable. That day the same sales man wanted to trade our vehicle for another.
The sales man said instead of putting all this money into your Ford let put you in an infinity. Same payments no more than what we are ;paying now. The catch is he said the infinity was sitting on the lot for too long and needed to be sold. Credit was pulled come to fine out we were riffed off our vehicle trade in value in good condition credit is good but the trade in the bank would not accept the dealer was low balling our vehicle said that it has no value for the trade in. So we said you sold us a used vehicle over priced so when its time to trade in we have to another 5K down. This is including the warranty price as well. This is the worst dealership they will make you sit there all day. Go back in forth with promises. Meanwhile not only did they pull our credit the bank confirmed that they would not finance due to the low trade in value.
The trade in value the credit dept told Citi was 6K. Not the bluebook value 10 to 12 thousand on a trade you get more. The numbers do not add up. The payoff double than what the vehicle is worth. Shame on all of you. There is a worldwide recall on this vehicle years 2013 to 2017. The recall is the coolant system, reports on the web is that they are know too catch on fire while driving over 2000 have been reported and two deaths. I will proceed with the Attorney General. Meantime I am paying for a vehicle that sits in my driveway. The resivore is leaking causing it to overheat. No one should ever have to go through the anxiety, and anquish that has caused in our lives. Sold me a Used Vehicle that was over priced and they dont want to finance on another used vehicle do to the trade in value we were informed the trade in has no value
I have been ripped off by this company. I was overcharged for a used vehicle that has no trade-in value. The vehicle was inspected and we were told that they can sell a vehicle for only 50 percent. Meaning if it runs 50 percent and not over they do not have to replace anything on the vehicle. This was after I found out I needed new bakes after 6 months in my possession. Per Service service department management. So the main mechanical parts to make the vehicle run is my responsibility. So a dealership can sell me a vehicle half fixed.
I would think having half of a vehicle would put my family in danger and others on the road. Florida Highway Department jobs it to keep our roads safe. Driving on their there highway when a vehicle shuts down causes hazardous problems due to the negligence of a dealership selling a safe vehicle.
I am unfortunately forced to write a review for the first time in my life. I leased a Jeep Wrangler on New Years Eve 2019 from Schumacher Jeep in Delray Beach FL. While in the finance room I was taken care of by a guy named AJ. He was trying his best to sell me the add on extras as they all do when you buy or lease a vehicle. I did not want them and kept saying no as I never buy these things. I was at the dealership for about 6 hours and was tired and just wanted to get out of there with my new Wrangler and go home for dinner.
He finally said the extra wear an tear plan and wheel and rim protection was what he recommended. I said no no no. Finally he told me it included 2 oil changes and 2 tire rotations annually for the first 2 years. At this point I said yes as that seemed I would get something for my extra monthly payment and just wanted to get out of there. Well guess what, about a month later I received information from Jeep that the tire rotations and oil changes come with the lease! I called AJ on at least 4 occasions, maybe 5 and he never returned my call. I finally went to the dealership and asked to speak to AJ and was told he was busy. I explained that I wanted to return the extra protection plans that I was duped into by false information that AJ gave me.
The employee told me that I would have to contact Allstate as that is the Insurer that handles that, not the dealer. So, I contacted Allstate and they told me that the dealership is where I can take care of that. Imagine that! This was just as the Covid Virus problem started so I was 3 months dealing with this with no resolve with Allstate. Allstate told me that they will contact Schumacher for me and voice my request and they will issue a refund and the amount already paid with my monthly payment. This was going on for 3 months and nothing, no call from Schumacher. I went on facebook the other day and spoke with Veronica who was very nice and said she would let AJ know that I needed a call back. No call.
I messaged Veronica back that evening and told her that AJ never called me. She said she would send another request. I told Veronica at this point I am getting extremely upset and would like to have the GM give me a call the next day and was also messaged by a gentleman named Stan who also assured me that the GM would call me the next day. Well guess what, no call once again. I have never had a company ignore a request like this from a customer before in my life! Not even the decency of returning a call from a customer that bought their product?
I am beyond irritated at this point and my next step is the better business bureau and every social media site I can find so other people can be aware of their practices and not get burned like me. All I want is to cancel this extra add on as I was duped into purchasing it and a refund of what I have spent on it thus far. But guess what? They do not even have the decency to return my many requests for a return phone call!