Shipped furniture from overseas with Schumacher being the final leg. When the shipment arrived in the US, I was, for the first time, informed that there would be an "extra" charge for inspection. Was not given little information regarding this charge until I made an issue of it, then just something I'm supposed to believe/trust them on, the cost. This cost added about 10% to the shipment cost.
They apparently have no idea where the shipment/your goods are after it leaves their warehouse. As proof (emails with one "fessing up"), I received multiple emails and calls (I called them, they don't return calls) for 3 different dates/times. Was told originally that the shipment was to take 3-4 months. Total, it took 5 months.
Once it did arrive, several items were broken/damaged. Was told it wasn't their fault, they didn't pack it. When I asked that they not just give me excuses, the driver got in my face, asked what I was going to do about it,in a physically threatening way. I have witnesses, two cable guys were here at the time. When I requested they not slide these heavy boxes which had lots of tape on them across my wood floors, the other delivery person got in my face and informed me that, basically, he knew best and that the floors weren't going to be damaged.
Little care was shown for a shipment for which I paid $4000.
Tried to bump this up their company with no success. One person (Martyn Cohen) told me he would contact the people who packed the goods (passing the buck, obvously not their fault). Yeah, right. Never heard from him again.
Filled out their online "how did we do" survey and received a note from their CEO/President, Martin Baker. He stated "this gives us information on where we still need to improve". The survery contained no place for words, only boxes to check from poor (obviously what was given) to good/excellent (really don't know, no reason to look past "poor").
I pointed this out to him in a pointed return email with a little "detail", never to be heard from again.
Schumacher Cargo Logistics Inc. Reviews
I strongly advise against using this company service.
Used them in 2015. Everything went fine in the beginning.
Good customer service, advisible agent and everything was smoothly prepared.
The chaos began when the car was shipped. They totaly lost control of the shipment.
Car was shipped to different port then agreed with a big delay and all additional costs were passed to me.
Changing port destination resulted in
- higher port costs
- additional documentation cost (T1 documents)
- additional transportation fees by land to another country
- delay in time
- documents lost for a couple of days
- lots of stress
After changing the port destination they did not even have a reliable company to take care of the transport.
They changed it after realizing it will cost them a little bit more money. This resulted in documents being stucked.
The documents deliver was delayed because of Schumacher poor and cheap handling which resulted
in again me having to cover additional costs.
I had to chase the transpor vendors by myself and track my car documents to find out that they sent it with regular cheap mail...
The car delivery to customs needed to be delayed thenas I needed to get the documents first...
Car secure parking costs for a couple of days were passed to me again.
Car delivery took them 3 months in total.
After many complains they agreed to cover some of the additional costs but NEVER DID just ignored my further complains.
Amateur handling.
After the car is shipped they do not care anymore and will only think about reducing their costs at the expense of the client.
Marek Wrzosek
Shipped furniture from overseas with Schumacher being the final leg. When the shipment arrived in the US, I was, for the first time, informed that there would be an "extra" charge for inspection. Was not given little information regarding this charge until I made an issue of it, then just something I'm supposed to believe/trust them on, the cost. This cost added about 10% to the shipment cost.
They apparently have no idea where the shipment/your goods are after it leaves their warehouse. As proof (emails with one "fessing up"), I received multiple emails and calls (I called them, they don't return calls) for 3 different dates/times. Was told originally that the shipment was to take 3-4 months. Total, it took 5 months.
Once it did arrive, several items were broken/damaged. Was told it wasn't their fault, they didn't pack it. When I asked that they not just give me excuses, the driver got in my face, asked what I was going to do about it,in a physically threatening way. I have witnesses, two cable guys were here at the time. When I requested they not slide these heavy boxes which had lots of tape on them across my wood floors, the other delivery person got in my face and informed me that, basically, he knew best and that the floors weren't going to be damaged.
Little care was shown for a shipment for which I paid $4000.
Tried to bump this up their company with no success. One person (Martyn Cohen) told me he would contact the people who packed the goods (passing the buck, obvously not their fault). Yeah, right. Never heard from him again.
Filled out their online "how did we do" survey and received a note from their CEO/President, Martin Baker. He stated "this gives us information on where we still need to improve". The survery contained no place for words, only boxes to check from poor (obviously what was given) to good/excellent (really don't know, no reason to look past "poor").
I pointed this out to him in a pointed return email with a little "detail", never to be heard from again.