They have you signup for a subscription, but then when you want to cancel there is no correct process to do so. They do that so they can continue to charge your account.
There is a telephone number for them with just a recording to contact them via email to their support team but that's NO HELP as well.
Subscribed to a 3-month subscription. Was told there was a backlog, didn't recieve anything for 3 months so reached out and asked for my money back and to cancel. They said no to a refund and told me how I could cancel my subscription myself. I was out of town and their site is not mobile friendly and wouldn't allow me to cancel on my phone...I then got charged for another 3 months.
They look like they're a reputable online company, but apparently are not. They'd rather refuse a refund for product they have no plans to deliver (for 50 cents of product) than acknowledge that they have dropped the ball. 4 months and $90 later...still nothing. Just robotic responses from their "Scentbird Fairy". What a joke of a company.
On September 28th of 2018 I purchased perfume for 9.99 and never received my product. I have reached out to them multiple times for my status as well as my refund with no reply.
My wife subscribed to the monthly delivery of perfumes. My wife has since past away. I have been trying to cancel this subscription for 5 months, with no success. The only Scentbird phone number I could find is a corporate number, which is answered by an answering machine. I left several messages and "shocker" they never call back. The only way to contact customer service is by e-mail. I have sent Scentbird several emails over the past 5 months to cancel the subscription with no response. I contaced my credit card, disputed and blocked any further charges. Scentbird then charged my credit card using a different name. There is only one reason Scentbird has no way to contact them by phone (SCAM). There is only one reason Scentbird uses different names to charge your credit card (SCAM). Other names they use: SBD, Deck and Scarlet
Scentbird Reviews
**** BEWARE OF THIS COMPANY >> SCENTBIRD ****
They have you signup for a subscription, but then when you want to cancel there is no correct process to do so. They do that so they can continue to charge your account.
There is a telephone number for them with just a recording to contact them via email to their support team but that's NO HELP as well.
MAJOR SCAM .... BEWARE
Subscribed to a 3-month subscription. Was told there was a backlog, didn't recieve anything for 3 months so reached out and asked for my money back and to cancel. They said no to a refund and told me how I could cancel my subscription myself. I was out of town and their site is not mobile friendly and wouldn't allow me to cancel on my phone...I then got charged for another 3 months.
They look like they're a reputable online company, but apparently are not. They'd rather refuse a refund for product they have no plans to deliver (for 50 cents of product) than acknowledge that they have dropped the ball. 4 months and $90 later...still nothing. Just robotic responses from their "Scentbird Fairy". What a joke of a company.
On September 28th of 2018 I purchased perfume for 9.99 and never received my product. I have reached out to them multiple times for my status as well as my refund with no reply.
My wife subscribed to the monthly delivery of perfumes. My wife has since past away. I have been trying to cancel this subscription for 5 months, with no success. The only Scentbird phone number I could find is a corporate number, which is answered by an answering machine. I left several messages and "shocker" they never call back. The only way to contact customer service is by e-mail. I have sent Scentbird several emails over the past 5 months to cancel the subscription with no response. I contaced my credit card, disputed and blocked any further charges. Scentbird then charged my credit card using a different name. There is only one reason Scentbird has no way to contact them by phone (SCAM). There is only one reason Scentbird uses different names to charge your credit card (SCAM). Other names they use: SBD, Deck and Scarlet