On 7/27/2018, I called SCEG, SCANA customer service requesting that our electric meter be changed out due to sudden unusually high electric bills. The customer service agent refused to have someone come out. She then contacted her supervisor "Marlene" and Marlene's attitude was that it was a take it or leave it situation and there was no way that they would replace the existing electric meter. And that I was free to contact the South Carolina Public Service Commission and complain. Their take it or leave it attitude is surprising due to the fact that SCANA/SCEG are embroiled in a nine billion dollar fiasco regarding a failed nuclear project and charging the residents if South Carolina (20%) more in utilities charges. Their refusal to correct a customer problem is an outright travesty, since it's their job to serve the public. I have worked for public utilities and the level of service regarding equipment problems was great. SCANA/SCEG can overcharge customers, yet when additional problems with equipment raises your bill dramatically they refuse to do anything about the issue.
My fiance and I recently moved to Hampton, SC. After nearly a month of searching we finally found a house. We both signed the lease for the house and after meeting with the landlord, found that our power company was SCE&G. We both had outstanding balances with SCE&G. My outstanding bill was due to my separation with my ex where the power was in my name. This left me with over a $900 bill. When we went into our local SCE&G office, the representative there explained that we both had to go on the bill for power. With her bill and mine, including a $655 deposit, they explained that it was going to cost over $2000 to have power turned on. We obviously couldn't do this, which led to our break up. Even though I'm living back in Georgia and she is down in Hampton, she is still being told that she has to pay my past due balance before power cam be turned on. I'm not sure if I have ever seen such a misuse of power before in my life. Also, keep in mind that this company is allowed to monopolize the electrical market, being the only company that is allowed to service this address. I am at a loss for words concerning how upsetting this is. She has called the lease customer service hotline, but she is being told that they have to take the word of the representative over her. With these rules, this company can now control who lives in your house. How much power do these people need???
SCE&G Reviews
On 7/27/2018, I called SCEG, SCANA customer service requesting that our electric meter be changed out due to sudden unusually high electric bills. The customer service agent refused to have someone come out. She then contacted her supervisor "Marlene" and Marlene's attitude was that it was a take it or leave it situation and there was no way that they would replace the existing electric meter. And that I was free to contact the South Carolina Public Service Commission and complain. Their take it or leave it attitude is surprising due to the fact that SCANA/SCEG are embroiled in a nine billion dollar fiasco regarding a failed nuclear project and charging the residents if South Carolina (20%) more in utilities charges. Their refusal to correct a customer problem is an outright travesty, since it's their job to serve the public. I have worked for public utilities and the level of service regarding equipment problems was great. SCANA/SCEG can overcharge customers, yet when additional problems with equipment raises your bill dramatically they refuse to do anything about the issue.
My fiance and I recently moved to Hampton, SC. After nearly a month of searching we finally found a house. We both signed the lease for the house and after meeting with the landlord, found that our power company was SCE&G. We both had outstanding balances with SCE&G. My outstanding bill was due to my separation with my ex where the power was in my name. This left me with over a $900 bill. When we went into our local SCE&G office, the representative there explained that we both had to go on the bill for power. With her bill and mine, including a $655 deposit, they explained that it was going to cost over $2000 to have power turned on. We obviously couldn't do this, which led to our break up. Even though I'm living back in Georgia and she is down in Hampton, she is still being told that she has to pay my past due balance before power cam be turned on. I'm not sure if I have ever seen such a misuse of power before in my life. Also, keep in mind that this company is allowed to monopolize the electrical market, being the only company that is allowed to service this address. I am at a loss for words concerning how upsetting this is. She has called the lease customer service hotline, but she is being told that they have to take the word of the representative over her. With these rules, this company can now control who lives in your house. How much power do these people need???