Well, I order a 14k 1.5mm chain at $221,instead received a 14k 1mm chain at $130. I called they said to send back following there return policy, they preferred using the same shipping box and must add signature required insurance, my cost to return THERE ERROR $38. You think an honest company would pay for the return, NOPE! This leads me to believe the less priced chain was sent on purpose playing the odds a customer would not pay the expense of the return!! Buyer beware. Also and the clasp are different between 1mm and 1.5 mm.
Purchased a gold curb chain from them what a horrible experience. They promised that it was 6mm and 20.8 grams. When I got the chain it was lass than 5mm and less than 17 grams in weight. Also they promised that it was made in Italy the chain didn't have a "Made in Italy" stamp on it. When I called their customer service it was even more traumatic. They tried to tell me that I received the correct chain and these were normal tolerances. Also they said that it didn't have to have a Made in Italy stamp on it to prove that it was made in Italy. What a bunch of liars. It was a big project to get a return authorization and get my money back. Took over a month. I would suggest that you stay away from Sarraf.
Sarraf.com Reviews
Well, I order a 14k 1.5mm chain at $221,instead received a 14k 1mm chain at $130. I called they said to send back following there return policy, they preferred using the same shipping box and must add signature required insurance, my cost to return THERE ERROR $38. You think an honest company would pay for the return, NOPE! This leads me to believe the less priced chain was sent on purpose playing the odds a customer would not pay the expense of the return!! Buyer beware. Also and the clasp are different between 1mm and 1.5 mm.
Purchased a gold curb chain from them what a horrible experience. They promised that it was 6mm and 20.8 grams. When I got the chain it was lass than 5mm and less than 17 grams in weight. Also they promised that it was made in Italy the chain didn't have a "Made in Italy" stamp on it. When I called their customer service it was even more traumatic. They tried to tell me that I received the correct chain and these were normal tolerances. Also they said that it didn't have to have a Made in Italy stamp on it to prove that it was made in Italy. What a bunch of liars. It was a big project to get a return authorization and get my money back. Took over a month. I would suggest that you stay away from Sarraf.