My partner and I were in Las Vegas for a conference and were approached by people who offered us free tickets to shows (our first mistake) if we attended a short presentation supposedly only 90 minutes long. The presentation was held at The Jockey Club which is either between two buildings or underneath the Cosmopolitan building (couldn't quite tell). The presentation: for a fee, we could access vacations around the world at a discounted price. Some of the prices for a full week's vacation were $299-$499 a week. Some of these vacations were at RCI resorts (full kitchen, multiple bedrooms, etc). They offered free trips to Hawaii for anyone who signed up.
The Presentation:
You are attached to a sales rep who takes you into a room with all the other victims to listen to their team leader make a presentation. His jokes are bad and so is the music but all the sales rep laugh like they've never heard the jokes before and dance in their chairs to the music (I looked around the room...all the sales reps do this). You are told things like: vacations for $399 for a full week. Anywhere in the world...access to RCI properties...etc. Don't call RCI, just call Sapphire and they will handle everything for you.
They take you on a tour of the building to see the rooms/apartments. The Jockey Club is an older renovated builing that seems to sit between two buildings and practically underneath the Cosmopolitan building. The materials in the units seemed somewhat newer but the walls, doors, hallways and ceillings seemed very dated. One of the units had a view of a cement building with no real sunlight at 2 in the afternoon. The pool area was surrounded by tall buildings so there will never be any direct sunlight (no sunbathing).
They then take you to a large room where they try and sell you the deal. The room itself feels cheap; loud music is playing (probably so you can't hear the other tables discussing anything), it is filled with balloons and all the sales reps going on about how this is a family and they want you to join their family. The Closer comes and presents the deal.
Because we were Canadian, he offered us a discounted rate because apparently one of the owners of Sapphire Resorts is Canadian and he likes giving us deals. $5,995 USD at a monthly rate of $123. One maintenance payment a year of approx $400. You can pay off the $5,995 at any time you want and this gives you ownership for 45 years which you can will to your kids.
Your purchase gets you 23,001 credits which gives us access to all these premium resorts all over the world - both with Sapphire Resorts and RCI Properties. That would unlock the access to condo units for a week at $399. They also threw in a free trip to Hawaii (from anywhere in the US...Canadians had to get to a US airport before the trip became "free").
You can also sell units to your friends and family and make some money - example, your friends say they are going to Disneyworld, you can look up a vacation for them at $399 a week and give it to them at that rate or charge them more and make a profit as it would be cheaper then your friends or family staying in a hotel. So not only are you enjoying access to cheap vacations, a free trip to Hawaii but you now also have the ability to use your investment to generate revenue for your family.
I excused myself to use the restroom and to get a drink of water so that I could secretly google search the company. I wasn't able to as my sales rep followed me into the bathroom and followed me when I went to get something to drink. I did manage at one point to search Sapphire Resorts but not much came up - it wasn't until later that I realized the legal name is Starpoint Resort Group formerly Geo Holidays (there is a lot of information on them).
We signed the deal and they had us ring a large bell (I hadn't heard anyone else ring the bell yet during that session...). They take us into another room to sign the paperwork - you do not have time to read anything. We signed and went on our way. That night we reviewed the contract and did some research - we had made a big mistake.
1) $5,995 is the cost to everyone (not just Canadians...although I figured that at the time).
2) 18% interest rate so if you only ever made the monthly payment of $123 to pay it off you would be paying upwards of $10,000 USD give or take by the time your done. (So, that's why they told us we could pay it off faster if we wanted).
3) 23,001 credits are given to you at the time of the contract signing but they do expire and you can only roll over credits for a year. After that you are getting approx 5000 credits a year (that expire) but you need upwards of 25,000-30,000 credits to get any property anywhere. That means it would take you approx. 5 years to accumulate enough credits to access a property but the credits expire before that...so you can't access anything. But hey - you can buy more credits if you want (more $$$)
Then we did some research online - reviews indicated some of the following (although please do your own research)
1) Free Trip To Hawaii - isn't all that free...some have said with all the taxes and fees that they could have rented a place online cheaper or for the same price as their "free trip".
2) No or limited access - A lot of people were struggling with Sapphire (StarPoint and Geo) in terms of trying to book a vacation. They either couldn't get a vacation or if they did it was to some obsecure place at a low travel time. Those who could book a vacation stated that they never could get Disney or Hawaii or anything popular.
3) One review mentioned the individual contacted RCI directly to book a vacation and they laughed at him when he said Sapphire told him he had access to RCI properties (Sapphire stressed the point that we were to call them and not RCI).
4) Some reviews indicated when they tried to cancel their contract (after the 5-day cancellation had passed) they were hung up on or ignored.
5) The so called "free" stuff that is given to everyone for just listenig to the presentation isn't all that free or or is so restrictive that your better off doing your own thing.
These reviews, the interest rate and lack of credits didn't sit well with us so we decided to get out.
The Cancellation:
Nevada law states that there is a cooling off period of 5 calendar days (not business days) for any timeshare deal. In the contract we signed, there is a "Timeshare Notice Cancellation Letter" that they are legally required to have in the contract. You have to either hand deliver it or send it by mail that allows you to get a signature of receipt (in Canada it would be registered mail - I don't know what the term is in the US). We decided to hand deliver it.
We took our cancellation letter (that was inside our contract) and went back to Sapphire Resorts the next day. The front desk had us fill out a recission form and the guy said someone would be out to talk to us. We were taken into another room where a Sapphire Resorts employee tried to find out the reason for us cancelling. NOTE: Here's the thing - his job is to make you keep the timeshare. If you say the reason is cost - he will lower the cost. If you say you lost your job and only have $5 to your name, he will do a deal for $5. If you say the reason is the interest rate - he will lower the interest rate. If you say it is not enough credits - he will give you more credits. If you say anything about their product or money...he will offer you something better....until you decide to keep the timeshare. So we decided before we went in that we weren't going to talk about their product or about money...we talked about us. We said that we aren't married yet and we don't live together yet and the idea of entering into an agreement together when our personal lives aren't together yet didn't sit well with us and we decided not to do any joint investments together until we've ironed out our relationship. (Our relationship is fine). There is NOTHING he could come back at. When we left - he said, if we wanted to tell him the real reason then he could help us (we did tell him a reason...it was just about us and not about Sapphire). IF YOU SAY ANYTHING ABOUT money or the product,etc. you will be there forever discussing it. We didn't care about what other offers they could give, we just wanted out.
We were told that our agreement would be cancelled within 48 hours. The next day we received an email saying it was cancelled and to please tell them why we were cancelling - we declined to respond. It took 18 days for my deposit of $600 to be refunded. Nevada law says they have 20 days to refund the money from the date of cancellation (you have 5 calendar days - not business days - from the date of signing to cancel the contract).
Mail (with signature receipt) or deliver your cancellation letter to:
Starpoint Resort Group
3700 Las Vegas Blvd. South, Ste 200
Las Vegas, NV 89109
Attn: Sapphire Resorts, a Timeshare Offering
For those hand delivering - the Starpoint address I just listed above is the Jockey Club - 2nd floor.
Met with sales rep for Sapphire Resorts on Sept 22, 2017. Reps name was Shaun -----?. He totally misrepented what he was selling, made claims that I discovered were not true. He lied. When I returned home and researched his claims I found many to be false. Therefore I have exercised my option to rescind the contract (5 day option). My purpose is only to warn other prospects ; and to read every word of any thing you are asked to sign. The documents do not support what the sales rep told us. William Roark
Jockey Club in Las Vegas hires sales people to lie their way into selling their Timeshare. They us every illegal trick in the book and steal peoples money on false bases. My husband and I were pressured into buying and everything they said we were going to receive was bunch of BS....basically we are $16k out of pocket by the time it's paid off and don't have anything to show for it. The 5000 points they say pays for one week luxyry stay anywhere in the world is bunch of BS. It doesn't even cover a weekend in Las Vegas. They sold us a platnium packet and when we received our documents everything that they had sold us and we had asked to ihave nitial and include in our packet was taken out. All I can say is scammers work for this company and the company is training them to steal. I will not stop till my voice has been heard and something is done....I will make this company's life misrible till something gets done about such illegal practice. If there is anyone else that is going through this I'd like to be contacted and I am open to taking legal action against Sapphire Resorts, Starpoint Resorts, Joceky Club...Class Action Law Suit!!! Attorneys and other victums of this crime that are will to pursue a law suit cotact me!!! Respond to this post!!!
I worked for this company (Sapphire Resorts) and found out that they scam and defraud the employees out of their commission and bonus money by telling them that the new owners have canceled their timeshare ownership, so the company does not have to pay. Sapphire Resorts plays favorites with employees, some employees do make commission and bonus because managers look out for them and I believe they get kickbacks because it's the same people getting paid all the time, new employees get the shaft, no matter how many deals you write, more than half will cancel right before you are due to make commission & bonus. It has happened not just to me, but several employees which made me believe that this whole operation is a scam. The turnover is extremely high because once employees figure out what's going on, they quit. Do not work for them, you will never get paid, unless you become a favorite!!
As active service members of the Navy, I am extremely disappointed with how my wife and I have been treated by Star Point. First off, they claimed that they are sponsored by USAA. We are members of USAA and completely trust them. Star Point took advantage of this and even told me that I would receive a discount at the Resort for being a USAA member. It wasn't until after we signed the paperwork were we made aware of this blatant lie. We were told timeshare ownership was a great investment and that since we "owned" a part of the Jockey Club we could claim in on our tax return. Once filing our taxes and expecting a 1098 form to claim our interest was I made aware that we did not own anything.
We bought a membership and owned points. Lie #2. We were careful to retain all of our paperwork given to us after the sales transaction. After returning home and reviewing the paperwork we noticed pages were missing and some of the forms had handwritten notes on them that had not been included in the paperwork given to us. We also noticed the form "Receipt of Nevada Public Offering" has our names and address misspelled. This is remarkable as it is required to be signed by us in front of a public notary and yet these documents are clearly fraudulent. This company has scammed us out of $20,000. They lie straight to your face and don't care whatsoever. All they care about is money.
They ignore you until you stop paying and then they report you to the credit bureau. Why is no one investigating this company? We have been duped by this company and suggest everyone to STAY AWAY from Star Point, Sapphire, Geo Holiday unless you are okay with just handing your money over and getting NOTHING in return.
Please- if you are considering this company have them use your profile name to book a trip in front of you. All of the properties outside of roach motels are completely unavailable. We have owned the timeshare for a year, attempting repeatedly to book travel to any of the thousands of properties promised with zero results. We met for our "ownership meeting” today in which the representative admitted we were misled with a package that does nothing (to the tune of $3000) and stated "we never should have purchased” the timeshare.
This after I challenged him to find just one trip that actually delivered on the company promise. 2 hours later- after his furious searches online were unsuccessful, he was frustrated as well. Property after property that he pulled up for $800 per week, I simply went to any online discount booking website and beat his price. Avoid the thousands of dollars investment and yearly fees to beat their best price with far more options. Please avoid at all costs. This company is a complete scam and please do homework before falling into their trap.
7 years ago we bought (9000) a timeshare agreement and we were told that if ever we wanted to give it up, we could! We cannot afford the fees anymore and we want to be dropped from this membership. We have never used it and we will never be able to use it. are we stuck for life with this scam?
Sapphire Resorts Reviews
My partner and I were in Las Vegas for a conference and were approached by people who offered us free tickets to shows (our first mistake) if we attended a short presentation supposedly only 90 minutes long. The presentation was held at The Jockey Club which is either between two buildings or underneath the Cosmopolitan building (couldn't quite tell). The presentation: for a fee, we could access vacations around the world at a discounted price. Some of the prices for a full week's vacation were $299-$499 a week. Some of these vacations were at RCI resorts (full kitchen, multiple bedrooms, etc). They offered free trips to Hawaii for anyone who signed up.
The Presentation:
You are attached to a sales rep who takes you into a room with all the other victims to listen to their team leader make a presentation. His jokes are bad and so is the music but all the sales rep laugh like they've never heard the jokes before and dance in their chairs to the music (I looked around the room...all the sales reps do this). You are told things like: vacations for $399 for a full week. Anywhere in the world...access to RCI properties...etc. Don't call RCI, just call Sapphire and they will handle everything for you.
They take you on a tour of the building to see the rooms/apartments. The Jockey Club is an older renovated builing that seems to sit between two buildings and practically underneath the Cosmopolitan building. The materials in the units seemed somewhat newer but the walls, doors, hallways and ceillings seemed very dated. One of the units had a view of a cement building with no real sunlight at 2 in the afternoon. The pool area was surrounded by tall buildings so there will never be any direct sunlight (no sunbathing).
They then take you to a large room where they try and sell you the deal. The room itself feels cheap; loud music is playing (probably so you can't hear the other tables discussing anything), it is filled with balloons and all the sales reps going on about how this is a family and they want you to join their family. The Closer comes and presents the deal.
Because we were Canadian, he offered us a discounted rate because apparently one of the owners of Sapphire Resorts is Canadian and he likes giving us deals. $5,995 USD at a monthly rate of $123. One maintenance payment a year of approx $400. You can pay off the $5,995 at any time you want and this gives you ownership for 45 years which you can will to your kids.
Your purchase gets you 23,001 credits which gives us access to all these premium resorts all over the world - both with Sapphire Resorts and RCI Properties. That would unlock the access to condo units for a week at $399. They also threw in a free trip to Hawaii (from anywhere in the US...Canadians had to get to a US airport before the trip became "free").
You can also sell units to your friends and family and make some money - example, your friends say they are going to Disneyworld, you can look up a vacation for them at $399 a week and give it to them at that rate or charge them more and make a profit as it would be cheaper then your friends or family staying in a hotel. So not only are you enjoying access to cheap vacations, a free trip to Hawaii but you now also have the ability to use your investment to generate revenue for your family.
I excused myself to use the restroom and to get a drink of water so that I could secretly google search the company. I wasn't able to as my sales rep followed me into the bathroom and followed me when I went to get something to drink. I did manage at one point to search Sapphire Resorts but not much came up - it wasn't until later that I realized the legal name is Starpoint Resort Group formerly Geo Holidays (there is a lot of information on them).
We signed the deal and they had us ring a large bell (I hadn't heard anyone else ring the bell yet during that session...). They take us into another room to sign the paperwork - you do not have time to read anything. We signed and went on our way. That night we reviewed the contract and did some research - we had made a big mistake.
1) $5,995 is the cost to everyone (not just Canadians...although I figured that at the time).
2) 18% interest rate so if you only ever made the monthly payment of $123 to pay it off you would be paying upwards of $10,000 USD give or take by the time your done. (So, that's why they told us we could pay it off faster if we wanted).
3) 23,001 credits are given to you at the time of the contract signing but they do expire and you can only roll over credits for a year. After that you are getting approx 5000 credits a year (that expire) but you need upwards of 25,000-30,000 credits to get any property anywhere. That means it would take you approx. 5 years to accumulate enough credits to access a property but the credits expire before that...so you can't access anything. But hey - you can buy more credits if you want (more $$$)
Then we did some research online - reviews indicated some of the following (although please do your own research)
1) Free Trip To Hawaii - isn't all that free...some have said with all the taxes and fees that they could have rented a place online cheaper or for the same price as their "free trip".
2) No or limited access - A lot of people were struggling with Sapphire (StarPoint and Geo) in terms of trying to book a vacation. They either couldn't get a vacation or if they did it was to some obsecure place at a low travel time. Those who could book a vacation stated that they never could get Disney or Hawaii or anything popular.
3) One review mentioned the individual contacted RCI directly to book a vacation and they laughed at him when he said Sapphire told him he had access to RCI properties (Sapphire stressed the point that we were to call them and not RCI).
4) Some reviews indicated when they tried to cancel their contract (after the 5-day cancellation had passed) they were hung up on or ignored.
5) The so called "free" stuff that is given to everyone for just listenig to the presentation isn't all that free or or is so restrictive that your better off doing your own thing.
These reviews, the interest rate and lack of credits didn't sit well with us so we decided to get out.
The Cancellation:
Nevada law states that there is a cooling off period of 5 calendar days (not business days) for any timeshare deal. In the contract we signed, there is a "Timeshare Notice Cancellation Letter" that they are legally required to have in the contract. You have to either hand deliver it or send it by mail that allows you to get a signature of receipt (in Canada it would be registered mail - I don't know what the term is in the US). We decided to hand deliver it.
We took our cancellation letter (that was inside our contract) and went back to Sapphire Resorts the next day. The front desk had us fill out a recission form and the guy said someone would be out to talk to us. We were taken into another room where a Sapphire Resorts employee tried to find out the reason for us cancelling. NOTE: Here's the thing - his job is to make you keep the timeshare. If you say the reason is cost - he will lower the cost. If you say you lost your job and only have $5 to your name, he will do a deal for $5. If you say the reason is the interest rate - he will lower the interest rate. If you say it is not enough credits - he will give you more credits. If you say anything about their product or money...he will offer you something better....until you decide to keep the timeshare. So we decided before we went in that we weren't going to talk about their product or about money...we talked about us. We said that we aren't married yet and we don't live together yet and the idea of entering into an agreement together when our personal lives aren't together yet didn't sit well with us and we decided not to do any joint investments together until we've ironed out our relationship. (Our relationship is fine). There is NOTHING he could come back at. When we left - he said, if we wanted to tell him the real reason then he could help us (we did tell him a reason...it was just about us and not about Sapphire). IF YOU SAY ANYTHING ABOUT money or the product,etc. you will be there forever discussing it. We didn't care about what other offers they could give, we just wanted out.
We were told that our agreement would be cancelled within 48 hours. The next day we received an email saying it was cancelled and to please tell them why we were cancelling - we declined to respond. It took 18 days for my deposit of $600 to be refunded. Nevada law says they have 20 days to refund the money from the date of cancellation (you have 5 calendar days - not business days - from the date of signing to cancel the contract).
Mail (with signature receipt) or deliver your cancellation letter to:
Starpoint Resort Group
3700 Las Vegas Blvd. South, Ste 200
Las Vegas, NV 89109
Attn: Sapphire Resorts, a Timeshare Offering
For those hand delivering - the Starpoint address I just listed above is the Jockey Club - 2nd floor.
Good Luck to all.
Met with sales rep for Sapphire Resorts on Sept 22, 2017. Reps name was Shaun -----?. He totally misrepented what he was selling, made claims that I discovered were not true. He lied. When I returned home and researched his claims I found many to be false. Therefore I have exercised my option to rescind the contract (5 day option). My purpose is only to warn other prospects ; and to read every word of any thing you are asked to sign. The documents do not support what the sales rep told us. William Roark
Jockey Club in Las Vegas hires sales people to lie their way into selling their Timeshare. They us every illegal trick in the book and steal peoples money on false bases. My husband and I were pressured into buying and everything they said we were going to receive was bunch of BS....basically we are $16k out of pocket by the time it's paid off and don't have anything to show for it. The 5000 points they say pays for one week luxyry stay anywhere in the world is bunch of BS. It doesn't even cover a weekend in Las Vegas. They sold us a platnium packet and when we received our documents everything that they had sold us and we had asked to ihave nitial and include in our packet was taken out. All I can say is scammers work for this company and the company is training them to steal. I will not stop till my voice has been heard and something is done....I will make this company's life misrible till something gets done about such illegal practice. If there is anyone else that is going through this I'd like to be contacted and I am open to taking legal action against Sapphire Resorts, Starpoint Resorts, Joceky Club...Class Action Law Suit!!! Attorneys and other victums of this crime that are will to pursue a law suit cotact me!!! Respond to this post!!!
I worked for this company (Sapphire Resorts) and found out that they scam and defraud the employees out of their commission and bonus money by telling them that the new owners have canceled their timeshare ownership, so the company does not have to pay. Sapphire Resorts plays favorites with employees, some employees do make commission and bonus because managers look out for them and I believe they get kickbacks because it's the same people getting paid all the time, new employees get the shaft, no matter how many deals you write, more than half will cancel right before you are due to make commission & bonus. It has happened not just to me, but several employees which made me believe that this whole operation is a scam. The turnover is extremely high because once employees figure out what's going on, they quit. Do not work for them, you will never get paid, unless you become a favorite!!
As active service members of the Navy, I am extremely disappointed with how my wife and I have been treated by Star Point. First off, they claimed that they are sponsored by USAA. We are members of USAA and completely trust them. Star Point took advantage of this and even told me that I would receive a discount at the Resort for being a USAA member. It wasn't until after we signed the paperwork were we made aware of this blatant lie. We were told timeshare ownership was a great investment and that since we "owned" a part of the Jockey Club we could claim in on our tax return. Once filing our taxes and expecting a 1098 form to claim our interest was I made aware that we did not own anything.
We bought a membership and owned points. Lie #2. We were careful to retain all of our paperwork given to us after the sales transaction. After returning home and reviewing the paperwork we noticed pages were missing and some of the forms had handwritten notes on them that had not been included in the paperwork given to us. We also noticed the form "Receipt of Nevada Public Offering" has our names and address misspelled. This is remarkable as it is required to be signed by us in front of a public notary and yet these documents are clearly fraudulent. This company has scammed us out of $20,000. They lie straight to your face and don't care whatsoever. All they care about is money.
They ignore you until you stop paying and then they report you to the credit bureau. Why is no one investigating this company? We have been duped by this company and suggest everyone to STAY AWAY from Star Point, Sapphire, Geo Holiday unless you are okay with just handing your money over and getting NOTHING in return.
Absolute FRAUD
These people lie with every breath.
We bought one, have never ever been able to use it ONCE in 5 years.
They should be sued! I swear if I wasn’t serving an overseas tour right now I could and would.
They destroy lives and straight up steal from people. It’s disgusting
3 years and still no availability
Hubby and I fell fir the pitch and have been trying without success to book at Sapphire- there is never any availability. Biggest scam ever
Please- if you are considering this company have them use your profile name to book a trip in front of you. All of the properties outside of roach motels are completely unavailable. We have owned the timeshare for a year, attempting repeatedly to book travel to any of the thousands of properties promised with zero results. We met for our "ownership meeting” today in which the representative admitted we were misled with a package that does nothing (to the tune of $3000) and stated "we never should have purchased” the timeshare.
This after I challenged him to find just one trip that actually delivered on the company promise. 2 hours later- after his furious searches online were unsuccessful, he was frustrated as well. Property after property that he pulled up for $800 per week, I simply went to any online discount booking website and beat his price. Avoid the thousands of dollars investment and yearly fees to beat their best price with far more options. Please avoid at all costs. This company is a complete scam and please do homework before falling into their trap.
7 years ago we bought (9000) a timeshare agreement and we were told that if ever we wanted to give it up, we could! We cannot afford the fees anymore and we want to be dropped from this membership. We have never used it and we will never be able to use it. are we stuck for life with this scam?