I brought 2 bikes in for a tune-up, they quoted me $5 for new cables and showed me one small part that needed replacement. Later, they called on the phone to say the brakes were shot and that parts for the brakes were no longer available, he quoted me $100 but did not indicate if it was the front or rear wheel or which of the two bikes.
A tune-up is about $85 so I was expecting a bill for roughly $200 but was shocked when I came in to find the bill was over $1,100 Making matters worse, one of the employees placed the 2nd bike on my bike rack and when I arrived home, the bike was missing! The manager told me the parts list looked fine and that my beef was with the manufacturer of the bike rack.....he blew me off.
The owner was less receptive, he told me that his guy never put my bike on the rack and when I threatened to sue him, he told me to do so. Eventually he capitulated to paying me $850 for the lost bike but nothing was done about the over-charge: without my prior consent they should not have done any work!
I was going to let the whole thing go and was fine until I went to use the one bike that made it home, only to find it wouldn't hold gears and the rear de-railer was never adjusted. Realizing they didn't even do a proper tune-up I was faced with having to pay another shop to do what I paid these guys to do. Instead, I watched a video on did the work myself. Feeling truly ripped-off, I'm now looking to let others know of their unprofessional and commission-driven sales tactics.
Santa Monica Mountains Cyclery Reviews
I brought 2 bikes in for a tune-up, they quoted me $5 for new cables and showed me one small part that needed replacement. Later, they called on the phone to say the brakes were shot and that parts for the brakes were no longer available, he quoted me $100 but did not indicate if it was the front or rear wheel or which of the two bikes.
A tune-up is about $85 so I was expecting a bill for roughly $200 but was shocked when I came in to find the bill was over $1,100 Making matters worse, one of the employees placed the 2nd bike on my bike rack and when I arrived home, the bike was missing! The manager told me the parts list looked fine and that my beef was with the manufacturer of the bike rack.....he blew me off.
The owner was less receptive, he told me that his guy never put my bike on the rack and when I threatened to sue him, he told me to do so. Eventually he capitulated to paying me $850 for the lost bike but nothing was done about the over-charge: without my prior consent they should not have done any work!
I was going to let the whole thing go and was fine until I went to use the one bike that made it home, only to find it wouldn't hold gears and the rear de-railer was never adjusted. Realizing they didn't even do a proper tune-up I was faced with having to pay another shop to do what I paid these guys to do. Instead, I watched a video on did the work myself. Feeling truly ripped-off, I'm now looking to let others know of their unprofessional and commission-driven sales tactics.