I have purchased 4 new vehicles from Sandy Sansing Dealerships in the past 8.5 years. I recently traded in a Miata convertible on a Camaro convertible. We purchased the vehicle on a Saturday afternoon, after they washed the car and we had signed all the paperwork we noticed quite a few spots in the paint on the hood and a few on the trunk. We pointed them out and were told that they would have their detailer take care of it and to bring the car back that Monday.
I was concerned and said to just give me the Miata back until we saw if the issue could be resolved. They were adamant that they couldn't do that but that they would make it right so I trusted them. On Monday, I brought the car back and received a loaner while they detailed it. I was also having leather seats put in the car so I choose my leather while I was there. When I picked the car up the following day I noticed the spots were still there and they said no problem that when I brought the car up to have the leather installed they woukld detail it again.
A few days later I brought the car back to the dealership to have the leather installed and was told to come pick it up the following day. When I got there they asked if they could have the car another day as they didn't detail it yet and they wanted it to be perfect when I picked it up. I told them I need the car by 1100 the following day which was Saturday and they assured me it would be done. Someone didn't get that memo because when my husband went to pick it up he had to wait till 2:00 while they rewashed it. Apparently it was detailed and then someone set it outside where they were doing construction!
While that was irritating, the bigger issue was the spots were still there! My husband spoke to Kelly Manning and was told they would resolve it. At that point he mentioned having another hood put on the vehicle and Ms Manning told him 4 or 5 times that would be fraud and legally they couldn't do this. Kelly then called me that evening and asked if I could bring the car up Tuesday the 22nd so they could have their experts look at it and try to determine what else could be done. I brought it back and after we looked at the car I was concerned because not only were the spots there, there were swirl marks all over the hood where they had been trying to buff the spots out. The car is black so it showed everything!
At that point I was reassured that they would use a claybar on the vehicle and that would remove not only the spots but the swirls. I told them that I did not want a hood from another vehicle put on the car nor did I want mine repainted they assured me as they did my husband that that would be fraud and they understood. I told Ms Manning that we would be out of town for the Thanksgiving holiday but to please call me if they issue couldn't be resolved by using the claybar. On Friday, I received a text from Ms Manning that surprise, Tony Coogle found a hood from another Camaro and they had put that one on my vehicle.
Needless to say, I was upset, and told her that I had said that I didn't want that as it was a brand new vehicle, and by the way what happened to her statements that they couldn't do that anyway! I told her that I no longer wanted the Camaro and I would be taking my business to another dealership. Ms Manning then emailed back that the dealership had paid off my Miata so it was now property of the dealership. I told them I was fine with that they I didn't want either vehicle from them.
Last evening Mr Coogle contacted me that I either had to take the Camaro or the Miata back. I told him that I no longer wanted either vehicle and when he told me that wasn't an option I told him I would be pursuing my rights under the Florida Lemon Law. He told me that there wan't anything I could do and they were in the process of reinstating my loan back on the Miata. I told him that I didn't want that and that we would be checking with an attorney as far as my options. Sadly, I had the vehicle for 22 days but the dealership had it for 12 of those days!
The bottom line is Mr Sansing touts Customer Service in his dealerships but in this case he really dropped the ball! Doesn't Customer loyalty mean anything to him? What about integrity?? Sorry, Mr Sansing, I wont be coming back nor will my friends and family!
Sandy Sansing Chevrolet Inc Reviews
I have purchased 4 new vehicles from Sandy Sansing Dealerships in the past 8.5 years. I recently traded in a Miata convertible on a Camaro convertible. We purchased the vehicle on a Saturday afternoon, after they washed the car and we had signed all the paperwork we noticed quite a few spots in the paint on the hood and a few on the trunk. We pointed them out and were told that they would have their detailer take care of it and to bring the car back that Monday.
I was concerned and said to just give me the Miata back until we saw if the issue could be resolved. They were adamant that they couldn't do that but that they would make it right so I trusted them. On Monday, I brought the car back and received a loaner while they detailed it. I was also having leather seats put in the car so I choose my leather while I was there. When I picked the car up the following day I noticed the spots were still there and they said no problem that when I brought the car up to have the leather installed they woukld detail it again.
A few days later I brought the car back to the dealership to have the leather installed and was told to come pick it up the following day. When I got there they asked if they could have the car another day as they didn't detail it yet and they wanted it to be perfect when I picked it up. I told them I need the car by 1100 the following day which was Saturday and they assured me it would be done. Someone didn't get that memo because when my husband went to pick it up he had to wait till 2:00 while they rewashed it. Apparently it was detailed and then someone set it outside where they were doing construction!
While that was irritating, the bigger issue was the spots were still there! My husband spoke to Kelly Manning and was told they would resolve it. At that point he mentioned having another hood put on the vehicle and Ms Manning told him 4 or 5 times that would be fraud and legally they couldn't do this. Kelly then called me that evening and asked if I could bring the car up Tuesday the 22nd so they could have their experts look at it and try to determine what else could be done. I brought it back and after we looked at the car I was concerned because not only were the spots there, there were swirl marks all over the hood where they had been trying to buff the spots out. The car is black so it showed everything!
At that point I was reassured that they would use a claybar on the vehicle and that would remove not only the spots but the swirls. I told them that I did not want a hood from another vehicle put on the car nor did I want mine repainted they assured me as they did my husband that that would be fraud and they understood. I told Ms Manning that we would be out of town for the Thanksgiving holiday but to please call me if they issue couldn't be resolved by using the claybar. On Friday, I received a text from Ms Manning that surprise, Tony Coogle found a hood from another Camaro and they had put that one on my vehicle.
Needless to say, I was upset, and told her that I had said that I didn't want that as it was a brand new vehicle, and by the way what happened to her statements that they couldn't do that anyway! I told her that I no longer wanted the Camaro and I would be taking my business to another dealership. Ms Manning then emailed back that the dealership had paid off my Miata so it was now property of the dealership. I told them I was fine with that they I didn't want either vehicle from them.
Last evening Mr Coogle contacted me that I either had to take the Camaro or the Miata back. I told him that I no longer wanted either vehicle and when he told me that wasn't an option I told him I would be pursuing my rights under the Florida Lemon Law. He told me that there wan't anything I could do and they were in the process of reinstating my loan back on the Miata. I told him that I didn't want that and that we would be checking with an attorney as far as my options. Sadly, I had the vehicle for 22 days but the dealership had it for 12 of those days!
The bottom line is Mr Sansing touts Customer Service in his dealerships but in this case he really dropped the ball! Doesn't Customer loyalty mean anything to him? What about integrity?? Sorry, Mr Sansing, I wont be coming back nor will my friends and family!