We rented a beach condo at The Sanctuary Condominiums in the Sandbridge area of Virginia Beach. The condo was lovely. However, at 8AM on a Saturday morning we were awakened to pounding, drilling, and shouting, dust and debris falling on the balcony that was made effectively unuseable becase it was covered in a thick layer of god knows what. This was supposed to be quiet vacation for myself, my wife, and our two young children. My wife was heartbroken and actually cried at the height of this nightmare.
When we called the office to find out what was going on and see if perhaps they could move us to a different condominium, we were greeted by a rude woman who told us there was nothing they could do and that it was building maintenance taking place. I asked to speak with a Manager and was told I'd get a call back. I did not receive a return phone call that day at all. That evening we got ready to go to dinner and tried to leave, only to find the door would not open. There is ONE door to enter and exit and the lock was completely stuck in the engaged position. We were effectively locked inside our condo! Thankfully the construction workers had gone home for the day by then so we weren't trapped listening to the awful pounding and drilling that shook the walls. Long story short, we were rescued by a very nice man by the name of Ralph who came out and repaired our lock about 2 hours later and let us out. By the way, he was the only person to work for this place that offered any apologies. But wait, the nightmare doesn't end there. The following morning we noticed people in the swimming pool and our daughters were very exiting. The pools had recently been opened and we took our girls to have a swim. Within an hour or so a staff person came out yelling "GET OUT OF THE POOL IMMEDIATELY!" We first thought that maybe there was some emergency happening but as it turns out he was scremaing at about 20 people including us because he said the pools were not ready to be used and were still being treated. Our youngest daugher who is 3, creid because he was so loud and rude! I have never stayed in a place and been treated so badly before. He did point out some cones that were set out but we had no idea they meant that we could not swim, especially when there were already 15 -20 poeple at the pool when we arrived. Regardless, we should not have been treated in that manner.
We then encountered a young man and his Mother later that day who were locked OUT of their condo just down from us and were waiting on someone to come fix their lock. We let them sit with us in our condo for THREE hours so they didn't have to sit on the ground in the hallway.
To sum up, we rented a four day stay and did not receive a call back until the day we were departing. The man on the phone was extraordinarily rude. He repated what the first unapologetic person told us days earlier, that there was nothing they could do or would do and that it was basically just our own bad luck that construction was going on during our entire stay and that the pools were not useable the entire time. He blamed each incident on some other company or issue but didn't offer a refund of any kind..certainly not even an apology. We will rent a house from now on. We post this as a warning to anyone smart enough to look up this condo resort before giving them any money. Don't do it. Rent somewhere else!
I'm not sure how anyone could ruin a vacation so badly without it being a planned event. We will never rent through Sanctuary Realty again..or Sandbridge Realty. Something really questionable is going on down there as well. We booked a stay at one of the condos in The Sanctuary condominium development, through SAnctuary Realty. You'd think they were affiliated with The Sanctuary Condos, but they aren't. In fact there was no one even there at the condos from Sanctuary Realty. We called to speak with a Manager after we arrived to an absolute disgrace of a condo and received a return call from another company entirely, Sandbridge Realty. According to their website, their office address is 3700 Sandpiper Road..the same address as The Sanctuary Condos. But no. There was no one from any realty company there.
We arrived to a condo that was not clean. The calcony and furniture was covered in dirt, dust, and debris...and good god, the dea bugs and spider webs were everywhere. The mattress in the master bedroom was stained with old blood and absolutely disgusting. The garbage disposer had the smell of rotting food and everything was covered in a layer of dust, toilets had crusted rings in them, shower curtains were moldy. This was a nightmare.
So we went downstairs to the lobby to find Sanctuary Realty. Empty. No one in sight. We ran into a person who lives at The Sanctuary condos and she told us that they were NOT located on premises at all. We were so cunfused and upset, I can't even begin to describe it. So we called the number on the website and they told us someone would be in touch right away. Two hours later (this seemed like an eternity), someone from Sandbridge Realty called us and told us they would send a cleaning crew. Well, no one showed up until the next day. We did not feel comfortable sleeping in the master bedroom bed so that displaced two of us. We had to buy a blow-up mattress at the Walmart for that night.
We called the next day and spoke to the manager of Sanctuary Realty, Rob Pless. This guy has no business dealing with people. He was rude. He told us the housekeeping people would be there when they got there and he had no control over it. He told us that the condo was cleaned and inspected before we arrived and acted as if we were lying and making all this up. We took pictures with time and date stamp, so that didn't work well for him. But even so, there was refund of any kind given. They refused to do anything else for us. Apparently guests of Sanctuary and Sandbridge Realty are a commodity rather than a valued resource. We will ceetainly take our money elsewhere.
Sanctuary Realty at Sandbridge Reviews
We rented a beach condo at The Sanctuary Condominiums in the Sandbridge area of Virginia Beach. The condo was lovely. However, at 8AM on a Saturday morning we were awakened to pounding, drilling, and shouting, dust and debris falling on the balcony that was made effectively unuseable becase it was covered in a thick layer of god knows what. This was supposed to be quiet vacation for myself, my wife, and our two young children. My wife was heartbroken and actually cried at the height of this nightmare.
When we called the office to find out what was going on and see if perhaps they could move us to a different condominium, we were greeted by a rude woman who told us there was nothing they could do and that it was building maintenance taking place. I asked to speak with a Manager and was told I'd get a call back. I did not receive a return phone call that day at all. That evening we got ready to go to dinner and tried to leave, only to find the door would not open. There is ONE door to enter and exit and the lock was completely stuck in the engaged position. We were effectively locked inside our condo! Thankfully the construction workers had gone home for the day by then so we weren't trapped listening to the awful pounding and drilling that shook the walls. Long story short, we were rescued by a very nice man by the name of Ralph who came out and repaired our lock about 2 hours later and let us out. By the way, he was the only person to work for this place that offered any apologies. But wait, the nightmare doesn't end there. The following morning we noticed people in the swimming pool and our daughters were very exiting. The pools had recently been opened and we took our girls to have a swim. Within an hour or so a staff person came out yelling "GET OUT OF THE POOL IMMEDIATELY!" We first thought that maybe there was some emergency happening but as it turns out he was scremaing at about 20 people including us because he said the pools were not ready to be used and were still being treated. Our youngest daugher who is 3, creid because he was so loud and rude! I have never stayed in a place and been treated so badly before. He did point out some cones that were set out but we had no idea they meant that we could not swim, especially when there were already 15 -20 poeple at the pool when we arrived. Regardless, we should not have been treated in that manner.
We then encountered a young man and his Mother later that day who were locked OUT of their condo just down from us and were waiting on someone to come fix their lock. We let them sit with us in our condo for THREE hours so they didn't have to sit on the ground in the hallway.
To sum up, we rented a four day stay and did not receive a call back until the day we were departing. The man on the phone was extraordinarily rude. He repated what the first unapologetic person told us days earlier, that there was nothing they could do or would do and that it was basically just our own bad luck that construction was going on during our entire stay and that the pools were not useable the entire time. He blamed each incident on some other company or issue but didn't offer a refund of any kind..certainly not even an apology. We will rent a house from now on. We post this as a warning to anyone smart enough to look up this condo resort before giving them any money. Don't do it. Rent somewhere else!
I'm not sure how anyone could ruin a vacation so badly without it being a planned event. We will never rent through Sanctuary Realty again..or Sandbridge Realty. Something really questionable is going on down there as well. We booked a stay at one of the condos in The Sanctuary condominium development, through SAnctuary Realty. You'd think they were affiliated with The Sanctuary Condos, but they aren't. In fact there was no one even there at the condos from Sanctuary Realty. We called to speak with a Manager after we arrived to an absolute disgrace of a condo and received a return call from another company entirely, Sandbridge Realty. According to their website, their office address is 3700 Sandpiper Road..the same address as The Sanctuary Condos. But no. There was no one from any realty company there.
We arrived to a condo that was not clean. The calcony and furniture was covered in dirt, dust, and debris...and good god, the dea bugs and spider webs were everywhere. The mattress in the master bedroom was stained with old blood and absolutely disgusting. The garbage disposer had the smell of rotting food and everything was covered in a layer of dust, toilets had crusted rings in them, shower curtains were moldy. This was a nightmare.
So we went downstairs to the lobby to find Sanctuary Realty. Empty. No one in sight. We ran into a person who lives at The Sanctuary condos and she told us that they were NOT located on premises at all. We were so cunfused and upset, I can't even begin to describe it. So we called the number on the website and they told us someone would be in touch right away. Two hours later (this seemed like an eternity), someone from Sandbridge Realty called us and told us they would send a cleaning crew. Well, no one showed up until the next day. We did not feel comfortable sleeping in the master bedroom bed so that displaced two of us. We had to buy a blow-up mattress at the Walmart for that night.
We called the next day and spoke to the manager of Sanctuary Realty, Rob Pless. This guy has no business dealing with people. He was rude. He told us the housekeeping people would be there when they got there and he had no control over it. He told us that the condo was cleaned and inspected before we arrived and acted as if we were lying and making all this up. We took pictures with time and date stamp, so that didn't work well for him. But even so, there was refund of any kind given. They refused to do anything else for us. Apparently guests of Sanctuary and Sandbridge Realty are a commodity rather than a valued resource. We will ceetainly take our money elsewhere.