Purchased a crimping machine from Mr Sam Chen, all was well. responded to all my correspondence, the machine arrived, had no instructions with it and the dies were defective, I contacted Sam and after going back and forth he agreed to send me replacements. The machine works well however a seal broke I tried for months to contact Mr Chen and was ignored. aftre corresponding with one of SAmways employees thru Linkedin Sam Chen responded to one of my emails requesting the seals and calibration instructions for the machine, he aske for a DHL aacount # I dont have one and told him to send me a Pay pal invoice which is how I paid for the machine, he said there was no charge and that the parts will be sent 22 days later my emails have been ignored and no parts have arrived, this has cost me a lot of money. If anyone knows of a class lawsuit against this company please contact me at [email protected]
also him and his companygiving bad reputation to all Chinese people and companies
Back in June 2015 we order equipment and made full payment.
1. We ordered a Samway P32 hose crimping machine & Samway C300 hose cutting machine to our Cairo location which was received, but there is many stuff are missing such as (Die sets ) instructions or manuals for either machines .also we got wrong cutting machine there are no instructions or manuals for either machinery.
Regarding the Samway C300 hose cutting machine, also for Cairo, Egypt:
2. we requested machinery with 220 volt / 1ph. and we received equipment for 380 volt / 3ph.
Unfortunately, we are not able to use this machine since we have no 380V / 3 phases in our shop .
3. There are no warranty papers for either pieces of equipment.
4. There is no Inspection certificate, serial numbers or model numbers
when contacting Samway Company. In addition there are no stickers with help or safety instructions.
5. There is no instructions about the type and quantity of oil required to run hose crimping equipment.
We contacted Sam Shen immediately and we were informed
he would send two additional machines at half price, with my promise to pay $1700 U.S. dollars
after receipt of the equipment and testing in my shop. (I have documents of the
conversations / emails between myself and Mr. Shen.
A few days later Mr. Shen indicated the shipping company was being arranged and awaiting confirmation
of our physical address. Mr. Shen later said a business contact would be coming to my shop in Egypt
to collect the machinery and refund my money. Since that time, Mr. Sam Shen is not accepting or responding to calls or messages.
Mr. shen always change his words also never kept his promises to me (I have all the emails from him to support my case)
I called Chinese embassy and Chinese commercial office in Cairo they inform me son not do anything to him
Samway International Business Limited Reviews
DO NOT BUY FORM SAMWAY INTERNATIONAL OR SAM CHEn
Mr Chen contacted me and my request was fulfilled, will do business again
DO NOT BUY FORM SAMWAY INTERNATIONAL OR SAM CHEM
Purchased a crimping machine from Mr Sam Chen, all was well. responded to all my correspondence, the machine arrived, had no instructions with it and the dies were defective, I contacted Sam and after going back and forth he agreed to send me replacements. The machine works well however a seal broke I tried for months to contact Mr Chen and was ignored. aftre corresponding with one of SAmways employees thru Linkedin Sam Chen responded to one of my emails requesting the seals and calibration instructions for the machine, he aske for a DHL aacount # I dont have one and told him to send me a Pay pal invoice which is how I paid for the machine, he said there was no charge and that the parts will be sent 22 days later my emails have been ignored and no parts have arrived, this has cost me a lot of money. If anyone knows of a class lawsuit against this company please contact me at [email protected]
The owner of this company scammed me and otheres
also him and his companygiving bad reputation to all Chinese people and companies
Back in June 2015 we order equipment and made full payment.
1. We ordered a Samway P32 hose crimping machine & Samway C300 hose cutting machine to our Cairo location which was received, but there is many stuff are missing such as (Die sets ) instructions or manuals for either machines .also we got wrong cutting machine there are no instructions or manuals for either machinery.
Regarding the Samway C300 hose cutting machine, also for Cairo, Egypt:
2. we requested machinery with 220 volt / 1ph. and we received equipment for 380 volt / 3ph.
Unfortunately, we are not able to use this machine since we have no 380V / 3 phases in our shop .
3. There are no warranty papers for either pieces of equipment.
4. There is no Inspection certificate, serial numbers or model numbers
when contacting Samway Company. In addition there are no stickers with help or safety instructions.
5. There is no instructions about the type and quantity of oil required to run hose crimping equipment.
We contacted Sam Shen immediately and we were informed
he would send two additional machines at half price, with my promise to pay $1700 U.S. dollars
after receipt of the equipment and testing in my shop. (I have documents of the
conversations / emails between myself and Mr. Shen.
A few days later Mr. Shen indicated the shipping company was being arranged and awaiting confirmation
of our physical address. Mr. Shen later said a business contact would be coming to my shop in Egypt
to collect the machinery and refund my money. Since that time, Mr. Sam Shen is not accepting or responding to calls or messages.
Mr. shen always change his words also never kept his promises to me (I have all the emails from him to support my case)
I called Chinese embassy and Chinese commercial office in Cairo they inform me son not do anything to him