I went in there to return an item I bought online that broke in transit. The baboon that waited on me said I was rude and foul because I wouldn’t say thank-you to her. I couldn’t believe the attitude. If the situation was reversed and I told her she was rude and foul I’d probably get arrested and banned from the store. Why are White people conditioned to take abuse from non-whites, especially blacks? Why is that?
I ordered 2 Samsung tablets online on 11/9/19. Emails from samsclub.com indicated tablets would be delivered on 11/13/19. An empty box from samsclub.com was delivered on 11/13/19. Samsclub.com and Federal Express were notified immediately on 11/13/19. Samsclub.com indicated the issue would be resolved in 24 to 48 hours. Federal Express told me they could not file a report because I was not the shipper.
As of 12/10/19, no tablets have been received and no refund has been issued despite nearly daily communications via phone, chat and email with samsclub.com. The response has consistently been "we are investigating, someone will get back to you." In all communications I have requested that a representative with the ability to correct this issue contact me by phone, and that has yet to happen. I have requested a refund be issued and the order be cancelled on multiple occasions, and that also has not happened.
For both the lg 29wk50s and the cf391 monitors being displayed with the store they are being advertised as 4k UHD when they are not.
I bought the cf391 and connected it to my xbox one and it states it is not a 4k and i looked up the specs for the monitors and it is not a 4k it is also not freesync from what I have seen.
Both Walmart and Sams Club stock since last year has been going down to a point there is BIG holes on the shelfs. Malmart there is notthing can do because it is not like Sams Club where you pay to belong.
Sams club keeps restocking with items and never replaces what they stop carring blaming it on new stock aand when they replace it the cost of the item is 2 to 3 times the cost and is not even what they replaced. (example Corn beef brand with saesoned which you put on if you want) replced with BBQ brisket at over double the cost and you can not remove the seasoning. There has been hundreds of product the do the same.
Horrible customer service. bought a tv a month and a half ago and hooked it up three weeks ago. Every morning it would come up with no device connected. reset comcast box and it worked fine. Next morning same thing. called comcast, they came out and replaced box and cable box and hdmi cables still doing same thing. 90 day return policy?
spoke with management and told them I just wanted to swap tv out. They said no problem just bring it back and they will swap it. Guess what they wanted 600.00 to swap it because the tv was not on sale anymore. What nerve. Called customer service on the phone to find out if this was there policy.
They made it sound like its up to the store manager of each store to make that call. talk about helter skelter. stores are closing, this company has gone down hill. Been with them for many years its time to move on. Costcos here we come.
AS soon as I get my money back I will be dumping my membership. They just don't care. Sad
I have purchased 1 king and 1 queen bedroom set from sams club on 11/09/17. And item detail is: Conley king bedroom set(5pc)-item no 589775- $1949 and Elaine queen storage (4pc) bedroom set item:681554. Was suppose to get delivery late by 11/27/17.
When i tracked the package it says that carrier (MXD) received only four boxes from vendor and waiting for 9 more boxes.I have called MXD five times in week and same answer.
So i was suspicious & call Sams club. Talk to them on 11/27/17 first time and after that 5 times in that week they take 1 hour each time and all they say is they have submitted request to their back office and someone will call me. I haven't heard anything yet.Have all phone records now.
So i have started digging myself. I happen to get vendors detail who was originally supplied the item. They are Element International in Rockwell,Tx. I talk to their shipping manager Veronica. She was extremely helpful and according to her record MXD-the carrier for Sams club has picked up my full order since 11/15/17. And she specifically mentioned that MXD picked up all 13 boxes which is full order. On my request she emailed all this detail to Andrew who is Transportation manager at MXD group.
And all he has to say is that he forwarded email to concern person in MXD. That was on 12/01/17. I have copy of email from both Veronica and Andrew. I waited for MXD to call me till Monday December 04th evening. But no one called.So i called MXD and talk to supervisor Sheryl and she said she will get back to me in 24 hours. Which is over now and I am complaining.
Between all this I have asked Sams club to cancel my order as I am not getting any answers and asked for refund. But they say according to their policy order has to be delivered to cancel it. I don't see how order will be delivered when MXD says they never picked up and Vendor says everything has been picked up since two weeks.
Sams club have never contacted me in this 9 days of period and each time i call and ask for supervisor they put me on hold and then hang up after 30 mins or so. Out of five times call I only talk to supervisor once as the rep wont transfer me and hang up.
So after almost one Month of order I don't have my order,No answers when I will get it and even no Refund.
On March 16, 2017 I visited the store located at 7805 Smith Road, Denver, CO 80207 as a referral to the audiologist clinic. The clinic hours are posted until 17:00 hours during the weekdays. I arrived at the location at 16:10 p.m. The audiologist informed me that he was closing and asked if I could complete the intake document to schedule for March 17, 2017 at 15:00 p.m. I repeatedly stressed the issue about the requested time that I could arrive at 15:45 p.m. to avoid any lateness. I arrived at 15:35 p.m. March 17, 2017 and proceeded directly to the clinic. The audiologist stated he was not ready and come back to see him in ten minutes. I waited for ten minutes and returned. He was not at the audiologist clinic when I returned to complete the hearing test. The troubling aspect of this entire matter is it that this individual chose not to provide service to me. Racism has been and will continue to be a tool that selective individuals will use to justify their behavior others. His action does not come as a surprise. I do not take the bias practices lightly that was conducted by your employee. His implications were clear and showed a compelling interest in maintaining a distorted portrait of denigrating malicious portrayal of me as an African-American was not an exercise. It appears that this individual’s white supremacy principles and beliefs seem to support racist. He continues society “Racism 101.” Maybe it’s so simple that I missed the message as a disabled veteran and senior citizen with nineteen (19) years of schooling (four years undergraduate, two years graduate and an American Bar Associate (ABA) Paralegal Certificate). Plus an enlisted soldier and commissioned officer with honorable discharges that has serviced this county during the Vietnam Era and Desert Storm. However, the like hood of change depends upon your consideration. There is moral obligation in society that has been established by stores and that is to take care of their customers. When there is a gap or failure it moves a person or community in a different direction of thinking. The failure and unwillingness to face reality or accept the facts is a part and parcel of the problem.
Would not repair my BMW headlights after they told me that they could remove the haze on the headlights. They admitted to the damages but only gave me half the money which was 1700.00 and the BMW body shop said they couldn't fix it for less than 3400.00.
It's been over a month since this happened to us and not one person at with the Sam’s Club local store or corporate offices has reached out to help. On Sunday April 17th we had all 4 tires installed on my SUV at the Sam’s Club in Temple, Texas. On Sat morning April 23rd shortly after I on I35 Texas Temple, Texas heading north in very, very fast busy highway traffic I lost my brakes – No Brakes - it was a horrifying experience. This has never happened to me so the only way I could stop my car in the middle of all that traffic was to put the car in 1st gear and slam it into park. Mind you 60 MPH and then try to find a way to get off the highway without being struck by construction crews or running over them. There is massive construction and detours in that area blocking off ramps everywhere.
We were stranded on the side of a major highway to be towed. It turns out the tire installation service at Sam’s Club in Temple Texas busted, bent the mounting bracket on my brakes driver left front tire causing the brake line to rub against the brand new tire. I guess it had rubbed against the tire all week and of course I had no idea. The tire rubbed a hole completely thru my brake line causing a hole – causing me to lose All Brake Fluid!!!
I called the store immediately to talk to the manager, they put me on hold. I called Sam Club.com twice both times putting me on hold for 26 minutes. Over and over again. I called back and finally spoke to someone that gave me a service number and said I would be contacted. I called the Temple store again and the Temple said they had no way to contact me??? And then politely shuffled me off to a claims agent, Rafael Velazquez with CMI. I called him numerous times, left messages, emailed and he finally called me after 3 weeks. Again No Contact From Sam’s Zero!
I have no idea what damage I caused to my vehicle trying to stop. Not to mention I am now freaked out it could happen again! As far as I am concerned everyone in the world needs to know this can happen if you get your tires replaced at a Sam’s Club!!! This is Completely Unacceptable! We could have been killed and worse killed someone else, but that didn’t happen so I guess that is why I haven’t heard from anyone at that company.
We filled a claim at the corporate Sam’s Location and they responded with this to defend their position on customer service????
“At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review of Ms. L.'s case, our Sam's Club Claims Department had been assigned to Ms. Low's claim for property damage. When a decision has been made CMI will send out a corresponding letter to Ms. L. with the decision on her claim. We at Sam's Club stand behind our policies and any decisions that CMI will make. We look forward to our continued business with her.”
After returning to my 2014 Honda CR-V on 2-29-2016, I found a shopping against my car, causing damage to my rear right bumper. "Monica" came out to my car with me @ took info, we both took pics with my ipod.
"RJ" the manger called me 2 days later and said it was caught on surveillance that a customer hit my car and ran, and they were trying to identify the customer, and he said to get an estimate, which I did. He said something about the cost being at "club level" and i still have no idea what this meant. I returned on 3-7-16 with my estimate, and RJ took pics with his cell phone, and he said the "insurance company would be in contact".
Samantha called on 3-10-16, I immediately returned her call, but she doesn't answer her phone! I sent her several emails, including a message 3-23, and today 3-39-2016 (6 days later) she finally responded (via email I still have never spoken toher on the phone!!!!!) to say that the cart damage was NOT on camera, and they were 't responsible. Someone is lying and I don't appreciate being lied to. I detest deceptive practices! Why did "coach RJ" tell me it was caught on camera, and to get an estimate on the damage? This is the most dishonest business I've ever dealt with, and this will be my last membership to Sams club. They treat their customers poorly. They need to stop lying and compensate me for the damage to my car. Do your self a favor, and join C*****!
Sam's club in Champaign forces me change 6-tire within 13-months because thire "policy"! Manger Justin told me "you have to change all 4 tires even you just had two tires changed within 13-month! It seems to me that is not necessarily. I don't have the confidence anymore to Sam's club. They treated thire customer pretty rude. When I ask them to change two, they told me that I have to sign a consent first.
On Friday October 9, 2015 I purchased 16.82 gallons of gasoline from Sams Club, Covington, LA and drove about 2 miles before my auto stopped and would not start again.
I called AAA to tow me to my nearest Auto Repair Shop who was familar with my Jaguar.
On Monday October 12, 2015 the auto shop called to advise me that there was serious issues with the fuel system and that I should take it to the local Jaguar Dealer which I did on October 13, 2015.
The local delar - Paretti Imports, Metairie, LA quickly isolated the issue to be BAD GAS. The gaso they stated was mostly water and ethanol mixed and almost no gasoline. They also discovered that this poor quality gas caused the spark plugs to foul (burn up) thus causing more problems.
After Flushing the Fuel System and replacing the spark plugs, the car started up as normal. The Jaguar dealer supplied me with samples of the Gasoline that was in the tank from Sams Club as well as samples of GOOD GAS so I could show Sams Club.
Total cost of repair, towing, etc. $1,002.55
On October 17, 2015 I took the complaint along with written statements from the Auto Repair Shop and the Jaguar Dealer attesting to the BAD GAS to Sams Club and spoke to Bill Ballard who tried to pass this off as nothing they could do about the problem. After pressing him, he agreed to report this to their insurance company C.M.I.
Shortly thereafter on Monday October 19, I received a phone call from an "Andria" with C.M.I. who immediately told me there were no other complaints about Bad Gas but that she would investigate the matter.
On Thursday October 22, 2015 "Andria" called back again to say there was nothing they would do about my complaint.
She had decided this without even calling the independent Auto Repair Shop or the Jaguar Dealer to discuss anything with them on this matter.
They basically decided in house to do nothing on these damages which cost me over $1,000 to have repaired.
I have since spoken to several others who have had issues with Sams Club Gas as well as an article that their location on Siegen Lance, Baton Rouge, LA had issues in August 2015 with water in their Gas.
What I am looking for are reimbursement of the repsir costs which they have denied up to this point.
I would advise everyone to stay away from Sams Club gas at all costs.
I returned to Sam's Club in Lithonia Ga. where I had purchased tires about 8 months ago. One tire had a nail at the edge of the tread and could not be patched but I did have road hazard with the tires purchased from Sam's. I spoke with the auto service dept who then called the manager regarding my lapsed membership. I was told by Colon (Store Mgr) that it was corp. policy to not honer warrenties unless a the custumer is a current member even though no where in the paperwork does it state having a current membershp. I renewed my membership because I fealt there was no other way to get my vehicle back on the road in the circumstances.
Sam's Club Reviews
I went in there to return an item I bought online that broke in transit. The baboon that waited on me said I was rude and foul because I wouldn’t say thank-you to her. I couldn’t believe the attitude. If the situation was reversed and I told her she was rude and foul I’d probably get arrested and banned from the store. Why are White people conditioned to take abuse from non-whites, especially blacks? Why is that?
I ordered 2 Samsung tablets online on 11/9/19. Emails from samsclub.com indicated tablets would be delivered on 11/13/19. An empty box from samsclub.com was delivered on 11/13/19. Samsclub.com and Federal Express were notified immediately on 11/13/19. Samsclub.com indicated the issue would be resolved in 24 to 48 hours. Federal Express told me they could not file a report because I was not the shipper.
As of 12/10/19, no tablets have been received and no refund has been issued despite nearly daily communications via phone, chat and email with samsclub.com. The response has consistently been "we are investigating, someone will get back to you." In all communications I have requested that a representative with the ability to correct this issue contact me by phone, and that has yet to happen. I have requested a refund be issued and the order be cancelled on multiple occasions, and that also has not happened.
For both the lg 29wk50s and the cf391 monitors being displayed with the store they are being advertised as 4k UHD when they are not.
I bought the cf391 and connected it to my xbox one and it states it is not a 4k and i looked up the specs for the monitors and it is not a 4k it is also not freesync from what I have seen.
Both Walmart and Sams Club stock since last year has been going down to a point there is BIG holes on the shelfs. Malmart there is notthing can do because it is not like Sams Club where you pay to belong.
Sams club keeps restocking with items and never replaces what they stop carring blaming it on new stock aand when they replace it the cost of the item is 2 to 3 times the cost and is not even what they replaced. (example Corn beef brand with saesoned which you put on if you want) replced with BBQ brisket at over double the cost and you can not remove the seasoning. There has been hundreds of product the do the same.
Why do people have to pay for this service!
Horrible customer service. bought a tv a month and a half ago and hooked it up three weeks ago. Every morning it would come up with no device connected. reset comcast box and it worked fine. Next morning same thing. called comcast, they came out and replaced box and cable box and hdmi cables still doing same thing. 90 day return policy?
spoke with management and told them I just wanted to swap tv out. They said no problem just bring it back and they will swap it. Guess what they wanted 600.00 to swap it because the tv was not on sale anymore. What nerve. Called customer service on the phone to find out if this was there policy.
They made it sound like its up to the store manager of each store to make that call. talk about helter skelter. stores are closing, this company has gone down hill. Been with them for many years its time to move on. Costcos here we come.
AS soon as I get my money back I will be dumping my membership. They just don't care. Sad
I got attacked by an in club vendor at this club...Had to call police, get a report...
Manager says he can not do anything about vendors...They do what they want to...
I have purchased 1 king and 1 queen bedroom set from sams club on 11/09/17. And item detail is: Conley king bedroom set(5pc)-item no 589775- $1949 and Elaine queen storage (4pc) bedroom set item:681554. Was suppose to get delivery late by 11/27/17.
When i tracked the package it says that carrier (MXD) received only four boxes from vendor and waiting for 9 more boxes.I have called MXD five times in week and same answer.
So i was suspicious & call Sams club. Talk to them on 11/27/17 first time and after that 5 times in that week they take 1 hour each time and all they say is they have submitted request to their back office and someone will call me. I haven't heard anything yet.Have all phone records now.
So i have started digging myself. I happen to get vendors detail who was originally supplied the item. They are Element International in Rockwell,Tx. I talk to their shipping manager Veronica. She was extremely helpful and according to her record MXD-the carrier for Sams club has picked up my full order since 11/15/17. And she specifically mentioned that MXD picked up all 13 boxes which is full order. On my request she emailed all this detail to Andrew who is Transportation manager at MXD group.
And all he has to say is that he forwarded email to concern person in MXD. That was on 12/01/17. I have copy of email from both Veronica and Andrew. I waited for MXD to call me till Monday December 04th evening. But no one called.So i called MXD and talk to supervisor Sheryl and she said she will get back to me in 24 hours. Which is over now and I am complaining.
Between all this I have asked Sams club to cancel my order as I am not getting any answers and asked for refund. But they say according to their policy order has to be delivered to cancel it. I don't see how order will be delivered when MXD says they never picked up and Vendor says everything has been picked up since two weeks.
Sams club have never contacted me in this 9 days of period and each time i call and ask for supervisor they put me on hold and then hang up after 30 mins or so. Out of five times call I only talk to supervisor once as the rep wont transfer me and hang up.
So after almost one Month of order I don't have my order,No answers when I will get it and even no Refund.
On March 16, 2017 I visited the store located at 7805 Smith Road, Denver, CO 80207 as a referral to the audiologist clinic. The clinic hours are posted until 17:00 hours during the weekdays. I arrived at the location at 16:10 p.m. The audiologist informed me that he was closing and asked if I could complete the intake document to schedule for March 17, 2017 at 15:00 p.m. I repeatedly stressed the issue about the requested time that I could arrive at 15:45 p.m. to avoid any lateness. I arrived at 15:35 p.m. March 17, 2017 and proceeded directly to the clinic. The audiologist stated he was not ready and come back to see him in ten minutes. I waited for ten minutes and returned. He was not at the audiologist clinic when I returned to complete the hearing test. The troubling aspect of this entire matter is it that this individual chose not to provide service to me. Racism has been and will continue to be a tool that selective individuals will use to justify their behavior others. His action does not come as a surprise. I do not take the bias practices lightly that was conducted by your employee. His implications were clear and showed a compelling interest in maintaining a distorted portrait of denigrating malicious portrayal of me as an African-American was not an exercise. It appears that this individual’s white supremacy principles and beliefs seem to support racist. He continues society “Racism 101.” Maybe it’s so simple that I missed the message as a disabled veteran and senior citizen with nineteen (19) years of schooling (four years undergraduate, two years graduate and an American Bar Associate (ABA) Paralegal Certificate). Plus an enlisted soldier and commissioned officer with honorable discharges that has serviced this county during the Vietnam Era and Desert Storm. However, the like hood of change depends upon your consideration. There is moral obligation in society that has been established by stores and that is to take care of their customers. When there is a gap or failure it moves a person or community in a different direction of thinking. The failure and unwillingness to face reality or accept the facts is a part and parcel of the problem.
Would not repair my BMW headlights after they told me that they could remove the haze on the headlights. They admitted to the damages but only gave me half the money which was 1700.00 and the BMW body shop said they couldn't fix it for less than 3400.00.
TIRE INSTALLATION GONE HORRIBLY WRONG!!
It's been over a month since this happened to us and not one person at with the Sam’s Club local store or corporate offices has reached out to help. On Sunday April 17th we had all 4 tires installed on my SUV at the Sam’s Club in Temple, Texas. On Sat morning April 23rd shortly after I on I35 Texas Temple, Texas heading north in very, very fast busy highway traffic I lost my brakes – No Brakes - it was a horrifying experience. This has never happened to me so the only way I could stop my car in the middle of all that traffic was to put the car in 1st gear and slam it into park. Mind you 60 MPH and then try to find a way to get off the highway without being struck by construction crews or running over them. There is massive construction and detours in that area blocking off ramps everywhere.
We were stranded on the side of a major highway to be towed. It turns out the tire installation service at Sam’s Club in Temple Texas busted, bent the mounting bracket on my brakes driver left front tire causing the brake line to rub against the brand new tire. I guess it had rubbed against the tire all week and of course I had no idea. The tire rubbed a hole completely thru my brake line causing a hole – causing me to lose All Brake Fluid!!!
I called the store immediately to talk to the manager, they put me on hold. I called Sam Club.com twice both times putting me on hold for 26 minutes. Over and over again. I called back and finally spoke to someone that gave me a service number and said I would be contacted. I called the Temple store again and the Temple said they had no way to contact me??? And then politely shuffled me off to a claims agent, Rafael Velazquez with CMI. I called him numerous times, left messages, emailed and he finally called me after 3 weeks. Again No Contact From Sam’s Zero!
I have no idea what damage I caused to my vehicle trying to stop. Not to mention I am now freaked out it could happen again! As far as I am concerned everyone in the world needs to know this can happen if you get your tires replaced at a Sam’s Club!!! This is Completely Unacceptable! We could have been killed and worse killed someone else, but that didn’t happen so I guess that is why I haven’t heard from anyone at that company.
We filled a claim at the corporate Sam’s Location and they responded with this to defend their position on customer service????
“At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review of Ms. L.'s case, our Sam's Club Claims Department had been assigned to Ms. Low's claim for property damage. When a decision has been made CMI will send out a corresponding letter to Ms. L. with the decision on her claim. We at Sam's Club stand behind our policies and any decisions that CMI will make. We look forward to our continued business with her.”
After returning to my 2014 Honda CR-V on 2-29-2016, I found a shopping against my car, causing damage to my rear right bumper. "Monica" came out to my car with me @ took info, we both took pics with my ipod.
"RJ" the manger called me 2 days later and said it was caught on surveillance that a customer hit my car and ran, and they were trying to identify the customer, and he said to get an estimate, which I did. He said something about the cost being at "club level" and i still have no idea what this meant. I returned on 3-7-16 with my estimate, and RJ took pics with his cell phone, and he said the "insurance company would be in contact".
Samantha called on 3-10-16, I immediately returned her call, but she doesn't answer her phone! I sent her several emails, including a message 3-23, and today 3-39-2016 (6 days later) she finally responded (via email I still have never spoken toher on the phone!!!!!) to say that the cart damage was NOT on camera, and they were 't responsible. Someone is lying and I don't appreciate being lied to. I detest deceptive practices! Why did "coach RJ" tell me it was caught on camera, and to get an estimate on the damage? This is the most dishonest business I've ever dealt with, and this will be my last membership to Sams club. They treat their customers poorly. They need to stop lying and compensate me for the damage to my car. Do your self a favor, and join C*****!
Sam's club in Champaign forces me change 6-tire within 13-months because thire "policy"! Manger Justin told me "you have to change all 4 tires even you just had two tires changed within 13-month! It seems to me that is not necessarily. I don't have the confidence anymore to Sam's club. They treated thire customer pretty rude. When I ask them to change two, they told me that I have to sign a consent first.
On Friday October 9, 2015 I purchased 16.82 gallons of gasoline from Sams Club, Covington, LA and drove about 2 miles before my auto stopped and would not start again.
I called AAA to tow me to my nearest Auto Repair Shop who was familar with my Jaguar.
On Monday October 12, 2015 the auto shop called to advise me that there was serious issues with the fuel system and that I should take it to the local Jaguar Dealer which I did on October 13, 2015.
The local delar - Paretti Imports, Metairie, LA quickly isolated the issue to be BAD GAS. The gaso they stated was mostly water and ethanol mixed and almost no gasoline. They also discovered that this poor quality gas caused the spark plugs to foul (burn up) thus causing more problems.
After Flushing the Fuel System and replacing the spark plugs, the car started up as normal. The Jaguar dealer supplied me with samples of the Gasoline that was in the tank from Sams Club as well as samples of GOOD GAS so I could show Sams Club.
Total cost of repair, towing, etc. $1,002.55
On October 17, 2015 I took the complaint along with written statements from the Auto Repair Shop and the Jaguar Dealer attesting to the BAD GAS to Sams Club and spoke to Bill Ballard who tried to pass this off as nothing they could do about the problem. After pressing him, he agreed to report this to their insurance company C.M.I.
Shortly thereafter on Monday October 19, I received a phone call from an "Andria" with C.M.I. who immediately told me there were no other complaints about Bad Gas but that she would investigate the matter.
On Thursday October 22, 2015 "Andria" called back again to say there was nothing they would do about my complaint.
She had decided this without even calling the independent Auto Repair Shop or the Jaguar Dealer to discuss anything with them on this matter.
They basically decided in house to do nothing on these damages which cost me over $1,000 to have repaired.
I have since spoken to several others who have had issues with Sams Club Gas as well as an article that their location on Siegen Lance, Baton Rouge, LA had issues in August 2015 with water in their Gas.
What I am looking for are reimbursement of the repsir costs which they have denied up to this point.
I would advise everyone to stay away from Sams Club gas at all costs.
I returned to Sam's Club in Lithonia Ga. where I had purchased tires about 8 months ago. One tire had a nail at the edge of the tread and could not be patched but I did have road hazard with the tires purchased from Sam's. I spoke with the auto service dept who then called the manager regarding my lapsed membership. I was told by Colon (Store Mgr) that it was corp. policy to not honer warrenties unless a the custumer is a current member even though no where in the paperwork does it state having a current membershp. I renewed my membership because I fealt there was no other way to get my vehicle back on the road in the circumstances.