Salty sailor and I had an appointment for a Wednesday between 0830 and 0900 and at 0930 I texted asking where they were at. At 1000 I got a text saying they were headed my way shortly. At 1030 they called and said that her coworker was feeling sick and that they could come out at noon. I told them we would just need to reschedule. We rescheduled for the next Friday.
They came to my house at the time they were supposed to be there. They didn't bring any of their own cleaning supplies and they used most of mine up. Never to even offer to replace them or go buy new ones for themselves. It looks as though they didn't touch my shower door (I could have done better on it with a little elbow grease and product).
They did a terrible job on all the mirrors. This was supposed to be a deep clean where they clean everything really good. The things included in their list was to dust the blinds, clean dirt off all walls, clean the oven, and to clean the shower. All of which were not done.
They charged me $290 but I refused to pay all of that due to the fact that they wasted my time initially and they used all my cleaning supplies. I paid them $250 and they told me that they would come back out to fix any problems that I noticed.
I texted them the next day and sent pictures asking for them to come out. They told me that as soon as the payment went through they would call me to set up an appointment. As soon as the payment went through on my end (which was Monday) I texted and asked them if it had processed. They said it was under investigation because I must have cancelled it.
I told them that if I didn't have a date by the following Friday I would dispute the charge. They stated I was threatening and that they would no longer clean for me. They had every excuse In the book as to why they didn't do the items they were asked to do. On Friday they contacted me telling me that my payment processed and that they would be in touch that afternoon to schedule an appointment.
I didn't hear from them so at 0315 on Saturday morning I filed a dispute which was approved around 0900. At 0905 they contacted me telling me they had availability for certain days. Too late :/ They told me that I interrupted them while they were cleaning and was rude. I was either gone with my dogs or on the phone while they were cleaning my house.
My 2500 square foot house took 4 hours to deep clean. Doesn't sound right. I offered to buy them lunch and made them coffee. I don't see how I was rude. I did interrupt them when they were washing my walls with a magic eraser and taking the paint off. I asked them to use something else. And I even provided that. They used my mop sheets, toilet cleaner, vacuum, and all of my simple green. I highly urge you to stay away from this shady company.
Salty Sailor Cleaning Services, LLC. Reviews
Salty sailor and I had an appointment for a Wednesday between 0830 and 0900 and at 0930 I texted asking where they were at. At 1000 I got a text saying they were headed my way shortly. At 1030 they called and said that her coworker was feeling sick and that they could come out at noon. I told them we would just need to reschedule. We rescheduled for the next Friday.
They came to my house at the time they were supposed to be there. They didn't bring any of their own cleaning supplies and they used most of mine up. Never to even offer to replace them or go buy new ones for themselves. It looks as though they didn't touch my shower door (I could have done better on it with a little elbow grease and product).
They did a terrible job on all the mirrors. This was supposed to be a deep clean where they clean everything really good. The things included in their list was to dust the blinds, clean dirt off all walls, clean the oven, and to clean the shower. All of which were not done.
They charged me $290 but I refused to pay all of that due to the fact that they wasted my time initially and they used all my cleaning supplies. I paid them $250 and they told me that they would come back out to fix any problems that I noticed.
I texted them the next day and sent pictures asking for them to come out. They told me that as soon as the payment went through they would call me to set up an appointment. As soon as the payment went through on my end (which was Monday) I texted and asked them if it had processed. They said it was under investigation because I must have cancelled it.
I told them that if I didn't have a date by the following Friday I would dispute the charge. They stated I was threatening and that they would no longer clean for me. They had every excuse In the book as to why they didn't do the items they were asked to do. On Friday they contacted me telling me that my payment processed and that they would be in touch that afternoon to schedule an appointment.
I didn't hear from them so at 0315 on Saturday morning I filed a dispute which was approved around 0900. At 0905 they contacted me telling me they had availability for certain days. Too late :/ They told me that I interrupted them while they were cleaning and was rude. I was either gone with my dogs or on the phone while they were cleaning my house.
My 2500 square foot house took 4 hours to deep clean. Doesn't sound right. I offered to buy them lunch and made them coffee. I don't see how I was rude. I did interrupt them when they were washing my walls with a magic eraser and taking the paint off. I asked them to use something else. And I even provided that. They used my mop sheets, toilet cleaner, vacuum, and all of my simple green. I highly urge you to stay away from this shady company.