First time I have ordered from this company and my best description it absolutely aweful. I ordered a pair of shoes on March 20th. A week later I called because I did not receive them. The representative told me no order existed and the would follow up and call me back after investigating. They never called so I called. I was instructed to cancel the order with PayPal and reorder which I did. I did send all documentation to the company including the PayPal transactions. The following week I received two orders. The problem is I returned the order that did not exist 19 days ago and they won't refund my funds. They are blaming everybody but themselves and their processes. The shoes were quite expressive and I have called numerous times and they still deny getting them every thou I have a tracking number that says the were delivered. Basically they will get to it when they feel like and there fore you will get your money when they feel like it. This was their mistake and I can't get them to fix it.
Saks Fifth Avenue OFF 5TH Reviews
First time I have ordered from this company and my best description it absolutely aweful. I ordered a pair of shoes on March 20th. A week later I called because I did not receive them. The representative told me no order existed and the would follow up and call me back after investigating. They never called so I called. I was instructed to cancel the order with PayPal and reorder which I did. I did send all documentation to the company including the PayPal transactions. The following week I received two orders. The problem is I returned the order that did not exist 19 days ago and they won't refund my funds. They are blaming everybody but themselves and their processes. The shoes were quite expressive and I have called numerous times and they still deny getting them every thou I have a tracking number that says the were delivered. Basically they will get to it when they feel like and there fore you will get your money when they feel like it. This was their mistake and I can't get them to fix it.