It's been a nightmare trying to get a refund from this company. My mother was sold a product over the phone without understanding the details and that was her first mistake. I feel this company is a scam because after she received their product she tried relentlessly to contact them but it wasn't until I called them from my job that someone answered. They prey on senior citizens getting their personal information to debit their accounts and once they have that you are basically stuck with paying for their product even if you do not want it. I helped my mother to send their product back and it cost her $28.00 glad we were smart enough to get a confirmation receipt because I'm sure they would have lost it. After that they called her to let her know she would still have to pay for the services although she never used their product and she agreed to that but she was never refunded the $338.00 she paid for the Safety Alert device that she returned. Their contract is a joke it doesn't even have a customer number or any numbers that identify her as an account. They charged her account a total of $496.90 out of her checking account and she agreed that she would pay for the three months services she never used and the $100.00 re-stocking fee and they were to refund her $338.00 for the divice she shippped backed to them. To this day no refund, we've tried contacting the BBB and the NJ Attorney General's office but not much help there. I believe this company targets senior citizens I questioned how would they be able to monitor my mother in Vegas when the monitoring is coming out of NJ. This does not make any sense when we have monitoring stations right here in Las Vegas. When she contacted ADT who is local here in Las Vegas their pricing and monitoring contract was professional and after 30 days no obligation.
So, Senior Citizens beware make sure you do your research before deciding to make a purchase like this and make sure you get more than one quote on anything you decide to purchase. When it comes to getting names you really never know who's on the other end of your phone so names is just a formality remember all they want is your name and banking information to make a sale. My mother is on a fixed income taking care of my 95 year old grandmother and does not have $500.00 to give away she has had to learn an expensive lesson about how the world has changed when it comes to taking advantage of the elderly. Shame on Safety Alert in NJ who has caused my mother not trust anykind of internet or phone ordering ever again.
Senior Citizens FYI when ordering over the phone or internet you might want to use a credit card or a pre-paid debit card that you can get through your bank or almost at every major store this will give you a peace of mind that your personal banking information is limited. They want you to authorize them to debit your checking account so that you cannot dispute their charges like you can with a credit card.
This company has been caught and under investigation in the state of NJ. I assure you, you have had an allie listening. Something is being done. This article is from the local paper from the town the company operated under.
Safety Alert USA LLC Reviews
It's been a nightmare trying to get a refund from this company. My mother was sold a product over the phone without understanding the details and that was her first mistake. I feel this company is a scam because after she received their product she tried relentlessly to contact them but it wasn't until I called them from my job that someone answered. They prey on senior citizens getting their personal information to debit their accounts and once they have that you are basically stuck with paying for their product even if you do not want it. I helped my mother to send their product back and it cost her $28.00 glad we were smart enough to get a confirmation receipt because I'm sure they would have lost it. After that they called her to let her know she would still have to pay for the services although she never used their product and she agreed to that but she was never refunded the $338.00 she paid for the Safety Alert device that she returned. Their contract is a joke it doesn't even have a customer number or any numbers that identify her as an account. They charged her account a total of $496.90 out of her checking account and she agreed that she would pay for the three months services she never used and the $100.00 re-stocking fee and they were to refund her $338.00 for the divice she shippped backed to them. To this day no refund, we've tried contacting the BBB and the NJ Attorney General's office but not much help there. I believe this company targets senior citizens I questioned how would they be able to monitor my mother in Vegas when the monitoring is coming out of NJ. This does not make any sense when we have monitoring stations right here in Las Vegas. When she contacted ADT who is local here in Las Vegas their pricing and monitoring contract was professional and after 30 days no obligation.
So, Senior Citizens beware make sure you do your research before deciding to make a purchase like this and make sure you get more than one quote on anything you decide to purchase. When it comes to getting names you really never know who's on the other end of your phone so names is just a formality remember all they want is your name and banking information to make a sale. My mother is on a fixed income taking care of my 95 year old grandmother and does not have $500.00 to give away she has had to learn an expensive lesson about how the world has changed when it comes to taking advantage of the elderly. Shame on Safety Alert in NJ who has caused my mother not trust anykind of internet or phone ordering ever again.
Senior Citizens FYI when ordering over the phone or internet you might want to use a credit card or a pre-paid debit card that you can get through your bank or almost at every major store this will give you a peace of mind that your personal banking information is limited. They want you to authorize them to debit your checking account so that you cannot dispute their charges like you can with a credit card.
Elenor, LasVegas, Nevada
Caught
This company has been caught and under investigation in the state of NJ. I assure you, you have had an allie listening. Something is being done. This article is from the local paper from the town the company operated under.
http://www.app.com/story/money/business/consumer/press-on-your-side/2016/09/14/monmouth-telemarketing-emergency-alert/90351748/