Don't ever try to return an item with this company. I'm still waiting for a refund on a bag that I returned close to a month ago. I called five times (given all kinds of promises that I would be refunded immediately), sent several emails (no response at all) so I finally had to dispute the charge with my credit card company. I have spent way more time trying to get my money back that the actual value of the bag. I will NEVER buy from them again and recommend extreme caution to anyone interested in buying from this fraudulent company. Saddleback still has my $200 hostage!
I purchased about 15 items from Saddleback Leather over the last couple of months, generally of good quality from a company that seemed to be interested in doing good in the world.
Boy was I wrong. When one of the items turned out to be defective (the handle of the bag was sewn severely off to one side), I asked to return it. I asked them for an update a week later, then another week later, and after a third request for the RMA, they made the determination that nothing was wrong with their work. I would love to post a photo of the defective product. It's an embarasment to a company that purports to produce leather goods of the highest quality. I can't imagine that my bag is really up to their quality standards. Maybe it is. But if my bag meets their quality standards, then Saddleback Leather isn't the same league as comparably priced leather goods.
I've bought enough stuff Saddleback Leather that they should treat me like family. I've invested in their mission and employees substantially. Instead, their ultimate reasponse to asking them to replace their defective bag was that I could probably still sell it on Ebay or Facebook (I assume they meant Amazon, maybe!).
This is a company pretending to do the Lord's work, but it's a wolf in sheep's clothing. I suspect that this is a company that does the right thing only as a last resort.
Saddleback Leather Company Reviews
Don't ever try to return an item with this company. I'm still waiting for a refund on a bag that I returned close to a month ago. I called five times (given all kinds of promises that I would be refunded immediately), sent several emails (no response at all) so I finally had to dispute the charge with my credit card company. I have spent way more time trying to get my money back that the actual value of the bag. I will NEVER buy from them again and recommend extreme caution to anyone interested in buying from this fraudulent company. Saddleback still has my $200 hostage!
I purchased about 15 items from Saddleback Leather over the last couple of months, generally of good quality from a company that seemed to be interested in doing good in the world.
Boy was I wrong. When one of the items turned out to be defective (the handle of the bag was sewn severely off to one side), I asked to return it. I asked them for an update a week later, then another week later, and after a third request for the RMA, they made the determination that nothing was wrong with their work. I would love to post a photo of the defective product. It's an embarasment to a company that purports to produce leather goods of the highest quality. I can't imagine that my bag is really up to their quality standards. Maybe it is. But if my bag meets their quality standards, then Saddleback Leather isn't the same league as comparably priced leather goods.
I've bought enough stuff Saddleback Leather that they should treat me like family. I've invested in their mission and employees substantially. Instead, their ultimate reasponse to asking them to replace their defective bag was that I could probably still sell it on Ebay or Facebook (I assume they meant Amazon, maybe!).
This is a company pretending to do the Lord's work, but it's a wolf in sheep's clothing. I suspect that this is a company that does the right thing only as a last resort.